Hotel Hugo

AAA Inspector Rating
8.7
Very Good
741 Guest Ratings
525 Greenwich St
New York, NY 10013- Map It
Photos
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AAA Inspector Rating Details (scale 1-5)
3.8
Overall
Room4.1
Bath3.3
Public Areas4.0
BEST OF 3 DIAMOND
ARATED
AAA Inspector Notes
Inspector Pick (Classification): How can a hotel be modern and retro at the same time? So much to like here!
Cosmopolitan and sophisticated, this stylish property sports enough city style to stand out from the pack. Compact rooms have richly lacquered custom cabinetry; some provide Hudson River views. The area, near the Meatpacking District and Tribeca, has many quirky fun eateries and interesting retail shops. The in-house restaurant is intimate and boasts a menu that might best be described as homemade Italian cuisine. The rooftop bars, including one which is seasonal, command 360-degree views and have, refreshingly, an inclusively inviting atmosphere. The hotel has a regular clientele from the US West Coast, Miami and the UK. Smoke free premises. 122 units. 18 stories, interior corridors. Bath: shower only. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Boutique Contemporary Hotel
Location
Downtown. 525 Greenwich St 10013. Station: Houston St.
Parking
valet only.
Dining & Entertainment
restaurant, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, coffeemakers, wireless Internet, safes. Some: microwaves.
Sports & Recreation
exercise room.
Guest Services
valet laundry, room service.
Terms
cancellation fee imposed, pet friendly (call for restrictions/fees.).

Guest Ratings

OVERALL GUEST SCORE
Very Good
Based on Ratings from 741 guests
Showing reviews 1 - 5 of 50
7.5
Anonymous
Good
mature couple
10-13-2017
Good
Pros:
Cons:
9.2
Anonymous
Wonderful
solo traveller
10-13-2017
Superb
Pros:
Cons:
6.7
Joanne
Pleasant
young couple
10-11-2017
Service when it suits.
Pros: When we could get in, the rooftop bar was fabulous. A great asset for the hotel but no preference was given to hotel guests for using which was disappointing. Beds were comfortable. People who cleaned our room did a wonderful job.
Cons: The room was dark- insufficient lighting. This is ok for creating a mood but not when you need to do work, for business, or even read a book or newspaper. While sitting in the outside area of the restaurant, I was asked to move inside to allow for others who "might come later" as I was alone. When I refused I was treated very badly by the (older) guy serving. Appalling service. Food was ok. Couldn't reserve or get a seat for drinks and food at the rooftop bar on two occasions so had to go elsewhere. It's one of the reasons I picked this hotel. Very disappointing.
7.1
Anonymous
Good
family with young children
10-10-2017
Didn't get the expected value...
Pros: The location. It is clean, and wi-fi is very good
Cons: very small room. The king size bed took almost all the place with very little space to move around. Parking is not included in the price. They should specify it in a better way and mention that they provide valet service for 50$ per night to take the car to the next door paid parking that charges 40$ per night.
8.3
Claire
Very Good
solo traveller
10-10-2017
Great stay
Pros: Bed was very comfortable, modern interior, clean and fairly quiet. Roof top bar has a great view. Location is great for lower manhattan and easy access to Newark airport.
Cons: Only a small thing...roof top bar was "unbookable" but very much booked out on arrival.
Showing reviews 1 - 5 of 50