Hyatt Centric Times Square New York

AAA Inspector Rating
8.7
Excellent
1458 Guest Ratings
135 W 45th St
New York, NY 10036- Map It
Members save 10% or more and earn World of Hyatt points when booking AAA rates!
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AAA Inspector Notes
A futuristic white lobby gives way to softer spacious rooms with a nice mix of wood tones and modern designer furnishings. The upscale rooftop lounge has commanding views over the top of the city. This is a great central location right on the east side of Times Square with all of the Midtown attractions and businesses within an easy walk. Smoke free premises. 487 units. 54 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Contemporary Hotel
Location
Between 6th (Ave of the Americas) and 7th aves. 135 W 45th St 10036. Station: Times Sq-42 St.
AAA Benefit
Members save 10% or more and earn World of Hyatt points when booking AAA rates!
Parking
valet only.
Dining & Entertainment
2 restaurants, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, coffeemakers, pay movies, wireless Internet, safes. Some: microwaves.
Sports & Recreation
exercise room, spa.
Guest Services
valet laundry, room service.
Terms
check-in 4 pm.

Guest Ratings

OVERALL GUEST SCORE
Excellent
Based on Ratings from 1458 guests
Showing reviews 1 - 5 of 50
6.7
Rosalie
Pleasant
family with young children
05-20-2017
Pros: Location
Cons: The hotel ran out of hot water and didn't informed their guests. I called to ask for 2 hours departure extension, was told no they can't accommodate. As I was directing my children to shower, we realized there are no hot water in our rooms. (yup, 2 connecting rooms!) Called the guest services to inform them about the lack of hot water, was told "yeah we know, unfortunately the boiler broke early this morning" I asked where are we supposed to shower (we were attending a wedding same day and needed to get ready) they did apologized and gave us the 2 hrs extension until the boiler was fixed. My question is... why didn't they offer the extension from the beginning knowing that there was no hot water? This hotel has always been my choice of stay in NYC, for the price I paid I expected to have a decent experience. Maybe it is time to start looking elsewhere...,
8.3
Spyridon
Very Good
family with young children
05-19-2017
Pros: Location is indeed the main "power". Very close to times square and also to the main avenues for shopping etx
Cons: Noisy a/c in the room
9.6
Kim
Exceptional
family with young children
05-19-2017
Pros: Staff were very helpful and friendly. Room was great and comfortable. Great location; walking distance to everything
Cons: Breakfast Room Service; I could have gone down myself and grabbed the food and put it into containers and a brown paper bag.
6.3
Jade
Pleasant
family with young children
05-17-2017
Pros: The bed was comfy and the location was good
Cons: We found drugs in the room and they wasn't bothered by it, said the manager would reach out to us but never did. Instead tried to charge us 250 for smoking in the room which we didn't. Shower wasn't fitted properly you had to told it and the water ran outside. Plug sockets didn't work and the rooms were cold. Heat setting didn't work well. The women staff in the bar were rude and also the guy behind the bar in the restaurant
8.8
Brian
Excellent
family with young children
05-17-2017
Pros: Beds so big and comfortable, big rooms and great view of the city
Cons: Drinks and food very expensive
Showing reviews 1 - 5 of 50