This modern business-oriented hotel is close to NYU and tech corporates. It carries all of the style of its downtown neighborhood, as moderate-size rooms have a smart design and upscale appointments.
Smoke free premises. 178 units. 11 stories, interior corridors. Bath: shower only. Accessibility (Call).
recreation programs in season, bicycles, exercise room.
Guest Services
valet laundry, boarding pass kiosk, room service.
Terms
cancellation fee imposed, pets (extra charge).
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 260 guests
Showing reviews 1 - 5 of 50
9.6
Mary
Exceptional
mature couple
09-21-2016
Pros: The staff were friendly and accommodating . Bed and pillows were super comfortable. The shower was awesome. The location was great... Just a few short blocks to Union Square where they have a super Farmers Market on Saturdays. Also convenient to East Village and NYU. Late night munchies? Go to Joes Pizza just around the corner .
Cons: I booked a room with a " courtyard view", but it merely looked out over next building so I wasn't able to keep the window shades open as you could see into the windows of the adjacent building. Book a city view! We really didn't spend much time in the room, so don't let this deter you.
9.2
Liz
Wonderful
mature couple
09-16-2016
Pros: Location great,
Cons: The day after I book the price reduced by nearly €300
9.6
Tiffany
Exceptional
young couple
09-01-2016
Pros: This hotel was perfect for us. Clean and roomy. The little terrace outside was beautiful. The staff were friendly and attentive. The room had everything that was needed. Including a good TV and safe. Would definitely go back.
Cons: Was a little pricey for what you got but everything else was great.
6.3
Meeta
Pleasant
solo traveller
09-01-2016
Pros: Good location
Cons: Disappointed with room view despite asking for a better view and paying a premium for it.
Very disappointed with the billing. Did the booking through booking.com where breakfast was supposed to be part of amount paid in advance while booking the room. However the hotel charged for breakfast extra despite the above and gave some random explanation. They said that they could not resolve this issue and we had to resolve through bookings.com. Very sad experience.
4.6
Mehta
Disappointing
family with older children
08-28-2016
Pros: It was close to my daughter's dorm room.
Cons: It was very expensive.
9.2
Jeffrey
Wonderful
solo traveller
08-17-2016
Pros: I had a standard king room. A bit on the small side but fine for a solo business traveler. Very clean and well maintained, although housekeeping had the odd habit of putting the "top sheet" on "top" of the comforter. Super fast elevators. Great location by Union Square. Tip - check out The Strand bookstore at 12th and Broadway. Could spend days in there.
Cons: Mini-bar sensors. I detest these things. Have to do a 007 impersonation to move items around without setting off the alarms.
10.0
Eric
Exceptional
mature couple
08-16-2016
Pros: Great value .... Great location
Cons:
9.2
David
Wonderful
solo traveller
08-16-2016
Pros: Great location and staff were very helpful.
Cons: This is going to sound weird but my the hallway on my floor (10th), not my room, had the smell of fish, and not in a good way.
Not huge, over powering, or even something I brought up to the staff. Just weird.
9.6
Alexandre
Exceptional
mature couple
08-14-2016
Pros: Room was decent size for manhattan. Gym had good, clean equipment. Nice restaurant options.
Cons: Singl bar closes way too early.
10.0
Debra
Exceptional
solo traveller
08-13-2016
Pros:
Cons: Unfortunately the room service wasn't very good. They always made mistakes on my order and forgot things.
10.0
Maria
Exceptional
mature couple
08-11-2016
Pros: Perfect location, great staff and very comfortable. A very competitive rate and overall, hard to beat!
Cons:
10.0
Michael
Exceptional
family with young children
08-09-2016
Pros: The staff of workers were way over nice!!!! Very friendly and helpful. I was very pleased!!! I'll be staying again. Thankyou for the great stay!!!
Cons:
10.0
Dana
Exceptional
review category group of friends
08-08-2016
Pros: Great location. Excellent service.
A small hotel. nicely decorated. good atmosphere.
Cons:
10.0
Ruth
Exceptional
family with older children
08-07-2016
Pros: coffee was great and so was the bacon.
Cons: the pillows
10.0
Todd
Exceptional
Traveling as Couple
08-02-2016
Pros: Great hotel and location. Staff were amazing.
Cons:
7.5
Tak
Good
family with older children
08-02-2016
Pros: the location is good
Cons: The cup is dirty
10.0
Suzanne
Exceptional
family with older children
07-29-2016
Pros: The staff was incredibly happy and so helpful
Cons:
10.0
Lynn
Exceptional
mature couple
07-25-2016
Pros: Great value. Really nice hotel for the price
Cons:
8.3
Elizabeth
Very Good
young couple
07-21-2016
Pros: Staff were very friendly and helpful.
Cons:
8.8
Dimple
Excellent
solo traveller
07-14-2016
Pros: Staff where amazing couldn't do enough for you.
Cons: Hotel told me transfer to airport back would be $75 it was actually $85 and they didn't tell me about the bus option or that local taxis would have been a flat rate of $60. Very misleading.
8.8
Ann
Excellent
solo traveller
07-13-2016
Pros: Service, helpful and friendly. Room modern and clean, bed comfy. Position central. Restaurant currently undergoing a refurb, however still able to eat in the hotel.
Cons:
8.3
Matthew
Very Good
mature couple
07-03-2016
Pros: Staff very smart and helpful
Cons: No fridge in room no coffee maker in room
8.3
None
Very Good
family with older children
07-02-2016
Pros: In room coffee was great! Shower and toiletries were very nice.
Cons: The bed couldve been more comfortable with a little more space around the bed. The constant night lighting was difficult to sleep through along with the clicking of air unit and noisy people heard through the door:/
9.2
Steve
Wonderful
solo traveller
06-30-2016
Pros: Attentive lobby staff
Cons:
10.0
Lisa
Exceptional
family with older children
06-28-2016
Pros: Location and rooms. Staff great.
Cons: Nothing
7.5
Megan
Good
family with older children
06-21-2016
Pros: The interior design with one detail and quality of furnishings.
Beautifully finished.
Great location.
Helpful, relaxed and friendly staff
Great gym.
Cons: The air conditioning unit was really noisy turning on and off during the night.
8.8
Ann
Excellent
mature couple
06-17-2016
Pros: clean, comfortable, modern style
excellent service at hotel desk and in the restaurant
good location
Cons: "suite" was rather small (but this is nyc)
disliked bathroom sliding door which didn't stay shut
hotel dining area very small and cramped amid wasted space
6.7
Glen
Pleasant
solo traveller
06-14-2016
Pros: Good location, good view
Cons: Room was way too small. I could not imagine 2 people sharing that room. I had to cut my trip short by1 day for personal reasons and the hotels would not credit me one day even though I gave them almost 48 hours notice.
8.3
Jessica
Very Good
solo traveller
06-13-2016
Pros: The location is just perfect, right near Union Square where you can walk to most attractions or simply jump on the Subway. The rooms are lovely and well appointed, very clean and the service is world-class. The gym is spacious and clean, one of the best hotel gyms I have been to lately.
Cons: The noise from the hallway is very loud, banging doors, cleaning staff, vacuum cleaners, even the ping of the arriving lift. Quite annoying especially in the mornings
9.2
Petra
Wonderful
family with older children
06-09-2016
Pros: Comfy bed, clean room, excellent food consistently. Super nice, intelligent and personable staff who were always helpful, thoughtful and in good spirits. Special mention to Tisha who brought us room service - she is a gem. Love this hotel and will book again next month.
Cons: My only complaint would be that the room was small (typical NYC) and there was no wall separating the bathroom sink from the bedroom.
6.3
L
Pleasant
family with older children
06-08-2016
Pros: Great location, clean room on check-in.
Cons: When you turned over on the bed, it made a lot of noise. Also, room not cleaned on second day of stay after we had been out all day. Restroom on lobby floor non-operational as well as one of two elevators for part of our stay.
7.1
Greg
Good
mature couple
06-07-2016
Pros:
Cons: Elevator operations were terrible
8.8
Patrick
Excellent
mature couple
05-31-2016
Pros: Very comfortable bed. We did not like the shower arrangement and would have preferred a more conventional one.
Cons: The very slow elevator system.
5.8
Saad
Okay
solo traveller
05-24-2016
Pros: Location
Cons: Price was high
7.0
Verified Hotel Guest
Good
Traveling as Couple
05-17-2016
Pros: Location and cleanliness
Cons: Room space too small. Space was used so economically that it was hard to get around the king size bed, and there were no flat surfaces for me to put my things down on There were 2 of us in the room. For the high price this room was too cramped.
8.3
Zhanhua
Very Good
young couple
05-11-2016
Pros: Nice location. Very convenient, but quiet and safe. Room is not big, but for this location is good enough.
There are several restraunts close the hotel, different choices.
Cons:
10.0
Deborah
Exceptional
mature couple
05-10-2016
Pros: The service was excellent!
Cons:
10.0
Hana
Exceptional
solo traveller
05-09-2016
Pros: The staff were incredibly friendly and professional. I can't fault them for a second. The room was large and comfortable- i booked a deluxe, which was only marginally more than a standard room. Totally worth it. I also used the gym which was brilliant for a hotel.
Cons: Only that the room needed a few more hooks so you could hang your coats/bags/clothes etc.. somewhere.
9.2
Ruben
Wonderful
mature couple
05-06-2016
Pros: Everything you want and need is literally at your doorstep. Easy access to subway and shopping and downtown. Good gym.
Cons: Pricey for size of room.
7.9
Vivian
Good
young couple
05-03-2016
Pros: You could call the staff any time in case you needed something and within minutes it would appear at your door.
Cons: I wish it would have had a pool, but thats just a personal preference.
10.0
Mary
Exceptional
solo traveller
05-03-2016
Pros: The bed was comfortable and the room was
quiet and very nice. I would stay there again.
The staff was very helpful.
Cons:
9.6
Richard
Exceptional
solo traveller
05-02-2016
Pros: The room was very good in almost all senses.
Lobby staff were excellent, very welcoming and helpful.
Cons: I thought the breakfast was very expensive.
The space for hanging clothes was tight, not enough room for a couple of jackets, shirts and pants.
9.6
Kathleen
Exceptional
family with older children
04-26-2016
Pros: Service was excellent. Very friendly, helpful and responsive. Room was very nice--comfortable, relatively spacious and clean. Bathroom was also great. Updated, clean, nice shower with awesome water pressure!
Cons:
8.8
Erik
Excellent
young couple
04-20-2016
Pros:
Cons: Room kinda small
10.0
Nagla
Exceptional
young couple
04-20-2016
Pros: The Staff were young and hip and very friendly.
The lattes in the morning made my day.
Cons:
9.6
Shifra
Exceptional
solo traveller
04-06-2016
Pros: The room was beautiful, though a bit small. the bed was comfortable and the whole atmosphere was great. the service was absolutely magnificent. everything we need or asked for was immidiately answered and taken care of.
Cons: the wifi was slow.
9.6
Bruce
Exceptional
mature couple
03-22-2016
Pros: Great location. Loved the modern vibe. Front Desk team were very helpful.
Cons: No issues.
9.2
Zachary
Wonderful
young couple
03-10-2016
Pros: Everything was clean and modern. Staff was polite and knowledgable. Price was high, but location made it worthwhile
Cons:
10.0
People
Exceptional
solo traveller
02-09-2016
Pros: Excellent and friendly staff in reception and restaurants. Nice rooms, beds, bathrooms and layout. Great location in Union Square.
Cons: Rare to find nothing bad to say about a hotel, but I have nothing bad to say about the Hyatt Union Square....
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