Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
This modern hotel is close to NYU and the downtown corporations. The rooms have a smart design and upscale appointments. Options include private, landscaped terraces or sitting area.
Smoke free premises. 178 units. 11 stories, interior corridors. Bath: shower only. Accessibility (Call).
recreation programs in season, bicycles, exercise room.
Guest Services
valet laundry, room service.
Terms
cancellation fee imposed, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 327 guests
Showing reviews 1 - 5 of 50
8.0
Anonymous
Very Good
08-11-2017
Pros: The rooms were nice. Small, but large by NYC standards. Nicely updated and decorated. Staff was friendly and set up a bottle of wine and cookie plate for my birthday.
Cons: The service was VERY slow! On Saturday morning it took over 20 minutes for my car to be retrieved from the vallet service. For $--- I'd expect it to be a lot faster. For a 20 minute wait, next time I'll go to the garage myself and save the surcharge.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Staff was friendly and helpful, rooms were immaculate.
Cons: Nothing
6.0
Anonymous
Pleasant
08-11-2017
Pros: location
Cons: they did not make the requested wake up call; the elevators were slow.
5.0
Anonymous
Fair
08-11-2017
Pros: Great location.
Cons: High pitched singing noise in the room and lots of noise from the hallway. The elevator and voices sounded like they were in the room with me. Also the shower looked a bit moldy.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The staff was amazing!
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Staff was very accommodating and even allowed us to check in several hours early. We had a great time and very well situated
Cons:
9.0
Anonymous
Wonderful
08-11-2017
Pros: The hotel was in a fantastic location - very convenient to everything we wanted to do. The room was small but everything had its place, which made it nice. The staff always said hello and tried to help with every question.
Cons: In our room, one particular morning, they had a problem with the lights going on and off at 6 AM, which was not pleasant. They did apologize and say they would look into it.
8.8
Anonymous
Excellent
07-14-2016
Perfect comfort, location and staff...
Pros: Staff where amazing couldn't do enough for you.
Cons: Hotel told me transfer to airport back would be $75 it was actually $85 and they didn't tell me about the bus option or that local taxis would have been a flat rate of $60. Very misleading.
8.8
Anonymous
Excellent
07-13-2016
Central location
Pros: Service, helpful and friendly. Room modern and clean, bed comfy. Position central. Restaurant currently undergoing a refurb, however still able to eat in the hotel.
Cons:
8.3
Anonymous
Very Good
07-03-2016
Great Staff helps Hyatt
Pros: Staff very smart and helpful
Cons: No fridge in room no coffee maker in room
8.3
Anonymous
Very Good
07-02-2016
Great location but not the...
Pros: In room coffee was great! Shower and toiletries were very nice.
Cons: The bed couldve been more comfortable with a little more space around the bed. The constant night lighting was difficult to sleep through along with the clicking of air unit and noisy people heard through the door:/
9.2
Anonymous
Wonderful
06-30-2016
Superb
Pros: Attentive lobby staff
Cons:
10.0
Anonymous
Exceptional
06-28-2016
Exceptional
Pros: Location and rooms. Staff great.
Cons: Nothing
7.5
Anonymous
Good
06-21-2016
Beautiful quality for boutique hotel
Pros: The interior design with one detail and quality of furnishings.
Beautifully finished.
Great location.
Helpful, relaxed and friendly staff
Great gym.
Cons: The air conditioning unit was really noisy turning on and off during the night.
8.8
Anonymous
Excellent
06-17-2016
Fabulous
Pros: clean, comfortable, modern style
excellent service at hotel desk and in the restaurant
good location
Cons: "suite" was rather small (but this is nyc)
disliked bathroom sliding door which didn't stay shut
hotel dining area very small and cramped amid wasted space
6.7
Anonymous
Pleasant
06-14-2016
Pleasant
Pros: Good location, good view
Cons: Room was way too small. I could not imagine 2 people sharing that room. I had to cut my trip short by1 day for personal reasons and the hotels would not credit me one day even though I gave them almost 48 hours notice.
8.3
Anonymous
Very Good
06-13-2016
Awesome location, fantastic rooms, world-class...
Pros: The location is just perfect, right near Union Square where you can walk to most attractions or simply jump on the Subway. The rooms are lovely and well appointed, very clean and the service is world-class. The gym is spacious and clean, one of the best hotel gyms I have been to lately.
Cons: The noise from the hallway is very loud, banging doors, cleaning staff, vacuum cleaners, even the ping of the arriving lift. Quite annoying especially in the mornings
9.2
Anonymous
Wonderful
06-09-2016
Great hotel, great staff, great...
Pros: Comfy bed, clean room, excellent food consistently. Super nice, intelligent and personable staff who were always helpful, thoughtful and in good spirits. Special mention to Tisha who brought us room service - she is a gem. Love this hotel and will book again next month.
Cons: My only complaint would be that the room was small (typical NYC) and there was no wall separating the bathroom sink from the bedroom.
6.3
Anonymous
Pleasant
06-08-2016
Pleasant
Pros: Great location, clean room on check-in.
Cons: When you turned over on the bed, it made a lot of noise. Also, room not cleaned on second day of stay after we had been out all day. Restroom on lobby floor non-operational as well as one of two elevators for part of our stay.
7.1
Anonymous
Good
06-07-2016
Great location to use as...
Pros:
Cons: Elevator operations were terrible
8.8
Anonymous
Excellent
05-31-2016
We liked the location of...
Pros: Very comfortable bed. We did not like the shower arrangement and would have preferred a more conventional one.
Cons: The very slow elevator system.
5.8
Anonymous
Okay
05-24-2016
Okay
Pros: Location
Cons: Price was high
8.3
Anonymous
Very Good
05-11-2016
Nice location hotel.
Pros: Nice location. Very convenient, but quiet and safe. Room is not big, but for this location is good enough.
There are several restraunts close the hotel, different choices.
Cons:
10.0
Anonymous
Exceptional
05-10-2016
Exceptional
Pros: The service was excellent!
Cons:
10.0
Anonymous
Exceptional
05-09-2016
Perfect hotel with amazing staff.
Pros: The staff were incredibly friendly and professional. I can't fault them for a second. The room was large and comfortable- i booked a deluxe, which was only marginally more than a standard room. Totally worth it. I also used the gym which was brilliant for a hotel.
Cons: Only that the room needed a few more hooks so you could hang your coats/bags/clothes etc.. somewhere.
9.2
Anonymous
Wonderful
05-06-2016
A boutique Hyatt with great...
Pros: Everything you want and need is literally at your doorstep. Easy access to subway and shopping and downtown. Good gym.
Cons: Pricey for size of room.
7.9
Anonymous
Good
05-03-2016
Enjoyed it!
Pros: You could call the staff any time in case you needed something and within minutes it would appear at your door.
Cons: I wish it would have had a pool, but thats just a personal preference.
10.0
Anonymous
Exceptional
05-03-2016
Great place to stay
Pros: The bed was comfortable and the room was
quiet and very nice. I would stay there again.
The staff was very helpful.
Cons:
9.6
Anonymous
Exceptional
05-02-2016
Exceptional
Pros: The room was very good in almost all senses.
Lobby staff were excellent, very welcoming and helpful.
Cons: I thought the breakfast was very expensive.
The space for hanging clothes was tight, not enough room for a couple of jackets, shirts and pants.
9.6
Anonymous
Exceptional
04-26-2016
Really enjoyed our stay.
Pros: Service was excellent. Very friendly, helpful and responsive. Room was very nice--comfortable, relatively spacious and clean. Bathroom was also great. Updated, clean, nice shower with awesome water pressure!
Cons:
8.8
Anonymous
Excellent
04-20-2016
Fabulous
Pros:
Cons: Room kinda small
10.0
Anonymous
Exceptional
04-20-2016
Hip Friendly Hotel
Pros: The Staff were young and hip and very friendly.
The lattes in the morning made my day.
Cons:
9.6
Anonymous
Exceptional
04-06-2016
best location, beautiful hotel and...
Pros: The room was beautiful, though a bit small. the bed was comfortable and the whole atmosphere was great. the service was absolutely magnificent. everything we need or asked for was immidiately answered and taken care of.
Cons: the wifi was slow.
9.6
Anonymous
Exceptional
03-22-2016
Great Modern Spot in Union...
Pros: Great location. Loved the modern vibe. Front Desk team were very helpful.
Cons: No issues.
9.2
Anonymous
Wonderful
03-10-2016
Great hotel
Pros: Everything was clean and modern. Staff was polite and knowledgable. Price was high, but location made it worthwhile
Cons:
10.0
Anonymous
Exceptional
02-09-2016
Highly recommended!
Pros: Excellent and friendly staff in reception and restaurants. Nice rooms, beds, bathrooms and layout. Great location in Union Square.
Cons: Rare to find nothing bad to say about a hotel, but I have nothing bad to say about the Hyatt Union Square....
10.0
Anonymous
Exceptional
01-28-2016
Exceptional
Pros: The atmosphere was welcoming.
Cons: No complaints
10.0
Anonymous
Exceptional
01-19-2016
Great location!
Pros: Room was great; front desk staff very nice; loved the bar and fitness center.
Cons: Housekeeper walked in on me first day without knocking -I was horrified! She also didn't refresh coffee set up as needed. Not impressed .
8.8
Anonymous
Excellent
01-09-2016
A nice hotel with a...
Pros: Staff
Cons: Got an incorrect mini bar charge however it was sorted out immediately on contacting the hotel
8.3
Anonymous
Very Good
12-31-2015
The stay was uneventful.
Pros: Location
Cons: I booked the room for my daughter and her family on-line. I then followed up twice to make sure that the hotel would put all charges on my card and was assured (twice) that you had all the information needed to do so. When my daughter checked out she was told she had to pay the $1,900. When I found out this had happened I immediately emailed the hotel. The response I got said that I needed to fill out a form and provide photo copies of my card and my drivers license. It was clearly easier for me to arrange reimbursement for my daughter -- I was driving back to Savannah from NYC. Needless to say I was irate. Nothing like giving someone a present and asking them to pay for it. Ugh.
7.5
Anonymous
Good
12-30-2015
very pleasant
Pros: Modern look, location,restaurant
Cons: No ice machines available
10.0
Anonymous
Exceptional
12-29-2015
Exceptional
Pros: Very clean hotel and professional services, love that place
Cons:
10.0
Anonymous
Exceptional
12-23-2015
Funky, stylish, chic hotel
Pros: Impressive and creative use of space in the room...gorgeous decor throughout
Cons: Our rate had been reduced and confirmed by Bookings.com and yet the front desk charged us a higher rate and had to refer it to the back office to issue a refund...took a little bit of time and should have been unnecessary
8.3
Anonymous
Very Good
12-19-2015
A great location with excellent...
Pros: Location was excellent- close to the Subway and shopping...
Staff was very friendly and helpful- everything we asked they had and delivered directly to our room.
Cons: We traveled with 8 months baby and the room wasn't comfortable for her, too small room where no space to move...
8.8
Anonymous
Excellent
12-13-2015
Staff made things very easy...
Pros: The staff were great and the room was quiet and dark which meant easy to sleep and stay asleep.
Cons:
7.9
Anonymous
Good
12-08-2015
Wonderful location - Great staff...
Pros: Location - Very convenient to Union Square Subway (1 block), Whole foods, Drug stores, Shops, Safe Neighborhood.
Staff/Front desk/Hotel Porters - Made all the difference for my stay - very responsive and friendly.
Restaurant - relaxing breakfast - loved it - highly recommend the Pao De Queijo (Gluten Free Brazilian Cheese Bread)
Will definitely go back.
Cons: Attention to cleanliness - Room was dusty and floor was dirty and sticky upon arrival. I used a tissue to wipe the floor and the closet edges and it was dirty. I called Housekeeping and they were able to mop my room floor right away while I went out to run errands for 1 hour.
9.6
Anonymous
Exceptional
11-23-2015
Exceptional
Pros: The staff throughout was friendly and helpful, from the valet, to the receptionist, and bar manager.
Cons:
10.0
Anonymous
Exceptional
11-22-2015
Over Delivered. Great Stay.
Pros: Everything. Great staff. Great property. Great Location.
Cons: Not a don't like, just be aware these are small small rooms. The doors in the other rooms slam, and it is a loud noise; loud. So that can awaken you. They need to put a damper on the doors. Again, not a big deal. If you want a view, best request it. I got a wall, but it was quiet.
10.0
Anonymous
Exceptional
11-01-2015
In town to see the...
Pros: Everything---location, room size, design, restaurant, comfort of bed
Cons: Towels were poor wuality
9.6
Anonymous
Exceptional
10-20-2015
Great Stay at Hyatt Union...
Pros: The hotel staff is very friendly and helpful. Rooms are modern, quiet, and clean. I especially liked the shower.
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