Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
This modern hotel is close to NYU and the downtown corporations. Guest rooms have a smart design and upscale appointments. Options include private, landscaped terraces or sitting areas. The in-house restaurants offer a place to socialize or get some work done over a meal.
Smoke free premises. 178 units. 11 stories, interior corridors. Bath: shower only. Accessibility (Call).
recreation programs in season, bicycles, exercise room.
Guest Services
valet laundry, room service.
Terms
cancellation fee imposed, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 436 guests
Showing reviews 1 - 5 of 50
8.6
Verified AAA Guest
Excellent
Couple
08-31-2017
Very modern, very nice, very clean; very friendly, very accommodating staff; very well located for purposes of this trip. But overpriced given the small room we had (where everything DID work well) and the small lobby.
Pros: See above.
Cons: See above.
10.0
Kimbagambaga
Exceptional
solo traveller
04-23-2018
Everything is very good
Pros: Fruits was very nice
Cons: Nothing
9.6
Aliciagoetz
Exceptional
solo traveller
04-21-2018
Exceptional
Pros:
Cons:
10.0
Deadra
Exceptional
solo traveller
04-20-2018
Exceptional
Pros:
Cons:
7.5
Moqeem
Good
review category group of friends
04-19-2018
Good
Pros: Location
Cons: Small rooms and noisy
6.3
William
Pleasant
solo traveller
04-16-2018
Pleasant
Pros: HELPFUL DESK STAFF
Cons: ROOM
9.6
Debbie
Exceptional
young couple
04-16-2018
Room ready
Pros:
Cons: Not applicable
8.8
James
Excellent
review category group of friends
04-16-2018
Fabulous
Pros:
Cons:
9.2
Anonymous
Wonderful
family with young children
04-16-2018
Superb
Pros:
Cons:
10.0
Kyungye
Exceptional
solo traveller
04-14-2018
Good place to stay !
Pros: Location is awesome. Very near from the subway station.
Cons: Dark room
10.0
D
Exceptional
review category group of friends
04-14-2018
Overall More Than Pleased
Pros: Being from rural Pennsylvania I was completely welcomed and comfortable at this Hyatt. The staff was very helpful and friendly. I felt safe. The staff really goes out of their way to make everyone feel special.
I found no issues with my room. I thought that the layout of the room was nice. Everything was clean and tidy.
Cons: Expensive
Valet parking also expensive
I would stay again for personal travel but wouldn't be able to afford more than one night.
7.0
Verified Hotel Guest
Good
Traveling as Couple
04-13-2018
Pros: Location and cleanliness
Cons: Room space too small. Space was used so economically that it was hard to get around the king size bed, and there were no flat surfaces for me to put my things down on There were 2 of us in the room. For the high price this room was too cramped.
8.0
Jefferson
Very Good
Traveling as Couple
04-13-2018
Pros: Great location , nice rooms , helpful staff
Cons:
10.0
Todd
Exceptional
Traveling as Couple
04-13-2018
Pros: Great hotel and location. Staff were amazing.
Cons:
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
04-13-2018
Pros: The staff was amazing!
Cons:
10.0
Gerald
Exceptional
Traveling as Couple
04-13-2018
Pros: Staff was very accommodating and even allowed us to check in several hours early. We had a great time and very well situated
Cons:
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
04-13-2018
Pros: The staff was very helpful and friendly. We were greeted each time we passes the desk! The location was perfect for our needs.
Cons: There could have been better sound proofing in the bathroom walls; we heard more if our neighbors than necessary. We did find ants on the desk - just three over the course of three days.
9.6
Debra
Exceptional
solo traveller
04-13-2018
Exceptional
Pros: The Bowery cafe downstairs is a wonderful restaurant and so convenient. I had avocado toast for breakfast: so light but delicious. Coffee is first rate!
Cons: All done so well!
7.9
Jessica
Good
young couple
04-13-2018
Good
Pros:
Cons:
9.2
Michael
Wonderful
review category group of friends
04-12-2018
Superb
Pros:
Cons:
9.2
James
Wonderful
young couple
04-09-2018
A great NYC option. We'd...
Pros: Location is perfect - close to Union Square.
Check-in was simple, we were up in the room within about 2 minutes. Nice, well furnished room - very trendy and of a high-end quality feel.
We used the gym twice (good facility), and the cocktail bar on one night.
A real highlight is the food outlet directly across the road (Sandwicherie). Excellent for breakfast, fresh sandwiches, soup and pasta - absolutely delicious !!
Cons:
7.9
Susan
Good
young couple
04-09-2018
Good
Pros:
Cons:
7.9
Dennis
Good
young couple
04-08-2018
Provided one of the most...
Pros: They put my cousin from California, who I did not know was in town, in the room across from me. Now, that's a family-friendly hotel! I'm in the hall, loading my bags on a cart to check out and blocking the door opposite me. Some guy opens the door and I apologize for blocking him in. He says take your time. I finish loading the bags and move to let him by and look at him and it is my cousin, Bobby, in town to visit his daughter. We are both still recovering from the shock.
Cons: Room had been cleaned, but then last guests returned to it before we checked in and messed it up again. Strange timing. Guess the hotel needs to better coordinate room cleaning with key deactivation. Staff was flabbergasted and apologetic and gave us another room immediately and some goodies for our trouble. And that all led to the crazy coincidence cited below.
10.0
Anonymous
Exceptional
family with young children
04-08-2018
Exceptional
Pros: Staff was super friendly
Cons: N/a
8.3
Dennis
Very Good
review category group of friends
04-06-2018
Very good
Pros:
Cons:
7.9
Michelle
Good
family with young children
04-05-2018
Good
Pros:
Cons: I was on the second floor and I asked if they had an available room on a higher floor and the lady said she would call me and no one ever called me
6.7
Dale
Pleasant
family with young children
04-05-2018
Good location, poor amenities
Pros:
Cons: The rooms had no complimentary items and no microwave.
6.7
Manuela
Pleasant
family with young children
04-04-2018
Pleasant
Pros: Location and hotel design
Cons: The facilities room book includes room service by midnight but... We arrived at 11:20 pm coming from overseas and tried to order food through the room service line. Nobody picked up the call. We called the reception they said they would contact the kitchen with our order and at 12:12 am called us back saying that the kitchen was closed and couldn’t give us any food.
8.5
Bgenius
Excellent
young couple
04-02-2018
Great start but flawed by...
Pros: Good location
Cons: The water system failed and we were without water for 45 minutes in the busy morning shower period. Totally unacceptable in a hotel of this class lots of apologies but no compensation
10.0
Arun
Exceptional
family with young children
04-02-2018
Exceptional
Pros:
Cons:
10.0
On
Exceptional
young couple
04-02-2018
Exceptional
Pros:
Cons:
8.8
Victor
Excellent
young couple
04-01-2018
Great location, friendly and helpful...
Pros: The location was great - very close to Union Station. The room was rather small for a 10 day stay, but very clean and comfortable. The staff were very friendly and helpful.
Cons: Room a little small for a 10 day stay.
9.6
Otter
Exceptional
young couple
03-30-2018
Memorable. Happy.
Pros: The staff were extremely attentive and accommodating. The room was pristine. Location is amazing. You can hop on the subway at Union Square to anywhere. There are coffee shops galore right there. Whole Foods is on the square. Yelp for restaurants and you'll find plenty within a short walk. We liked The Grey Dog on University for breakfast.
Cons:
9.6
Daniel
Exceptional
solo traveller
03-29-2018
Exceptional
Pros:
Cons:
10.0
Ags58
Exceptional
young couple
03-20-2018
Great location and helpful staff...
Pros: Nice staff, great location. Very comfortable bed!
Cons: Lights could be brighter, especially in bathroom area. Difficult to put makeup on with just overhead spots.
10.0
Mario
Exceptional
solo traveller
03-20-2018
Exceptional
Pros:
Cons:
8.3
Deepak
Very Good
family with young children
03-20-2018
Very good
Pros:
Cons:
9.6
Tamara
Exceptional
solo traveller
03-19-2018
Excellent oasis of calm and...
Pros: Quiet room faced an inner “courtyard”. I heard no street noise whatsoever.
Cons:
9.6
Adam
Exceptional
family with young children
03-19-2018
Exceptional
Pros:
Cons:
7.5
April
Good
review category group of friends
03-19-2018
Good
Pros:
Cons:
9.6
Marcus1976
Exceptional
solo traveller
03-18-2018
Exceptional
Pros:
Cons:
7.9
Pierre
Good
solo traveller
03-17-2018
Good
Pros:
Cons:
7.5
Julia
Good
solo traveller
03-12-2018
Good
Pros:
Cons:
10.0
Anonymous
Exceptional
solo traveller
03-12-2018
Very pleasant staff and facility...
Pros:
Cons:
7.5
Judy
Good
young couple
03-11-2018
Good
Pros: Very poor water pressure and when my partner washed his hands, the pressure in the shower almost disappeared
Cons:
9.6
Asuka
Exceptional
solo traveller
03-10-2018
Exceptional
Pros: Great location. Modern amenities. There were ear plugs on the pillow so for some people the noise level might be high if you are visiting as my room was on the lower levels. Close to the subway.
Cons:
9.6
Nick
Exceptional
solo traveller
03-09-2018
Enjoyable and would definitely use...
Pros:
Cons: Room didn’t have a mini bar though was advertised as having one. This is misleading.
8.3
Lydia
Very Good
solo traveller
03-08-2018
excellent location but noisy
Pros: Newer hotel, super friendly staff, very well located
Cons: noisy, room was small and weirdly set
10.0
Anonymous
Exceptional
young couple
03-08-2018
Perfect location and lovely boutique...
Pros:
Cons:
8.8
Anonymous
Excellent
young couple
03-06-2018
Fabulous
Pros: Very nice hotel, very friendly staff, great location!
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