An understated sophistication permeates this hotel. Baths have a residential feel with a dresser-like vanity and a granite counters. Rooms have trouser presses to help maintain a gentleman's crease.
Smoke free premises. 147 units. 18 stories, interior corridors. Accessibility (Call).
Pros: Everything especially the Kosher breakfast
Plenty of rooms with walk-in showers for the handicapped. This is a facility unheard of in Canada where we previously toured.
The kind understanding attitude in cancelling our deposit when we were not able to leave Calgary for 11 days booked at San Carlos.
Clean and no bed-bugs which,according to a report even the most famous hotels in New York have.
Cons: No lobby with coffee and kosher snacks
7.9
Alex
Good
family with young children
09-08-2016
Pros: Small hotel in a good central location. Concierge all very helpful. 10 blocks (15 minute walk) to Central Park. 5 blocks to Grand Central Station, plus subway station line 6 on 51st. Very clean and a good sized room by NY standards apparently. A kitchenette with a full fridge and microwave meant we could have a few snacks/ make drinks in the room.
Cons: Noisy outside through the night, I guess this is to be expected in the city that doesn't sleep!! They could do with emptying bins in this area during the day and doing financial district at 2am! Internally made worse by being next to the lift. To be fair, this impacted the person sleeping on the sofa bed in the lounge much more than on those in the actual bedroom. Perhaps some signs asking residents to be quiet when leaving during unsociable hours might help - not really a criticism of the hotel more other residents - people heh!?!?
8.8
David
Excellent
family with older children
09-06-2016
Pros: The location of the hotel is great and the room we had was very spacious. All staff were extremely friendly, efficient and polite. Loved the little square of chocolate each evening!
Cons: The room used for breakfast is way too small when the hotel is busy. Our family ended up having to either sit apart to eat breakfast or sit out in the lobby around a low table.
9.6
Ian
Exceptional
family with young children
09-06-2016
Pros: Great location.
Cons: Building work outside very noisy, breakfast room was very small.
9.6
Janice
Exceptional
solo traveller
09-06-2016
Pros:
Cons: The breakfast area was a madhouse, too congested with not enough seating.
7.1
Zayda
Good
family with older children
09-03-2016
Pros: It is placed in a very convenient area, the room is comfortable, but the view is unpleasant.
Cons: In the check-in I was told the parking would cost me 50% plus because my car was a regular Cherokee. I argued this was not said during the reservation, and the car was a regular size. I was advised I had to discuss it with the parking staff - in a very unpleasant way. However, at the end, the parking charged me the regular price (I didn't even raise the topic). The breakfast is extremely poor (no cheese, no fruits, no eggs). There is no place to sit (only a few tables). No staff to even apologize or pretend they cared about the inconvenience. Finally, they posted a (still pending) extra charge in my credit card (after telling me everything was paid at the check-out), and never returned my calls to clarify to what it refers.
9.2
Constantin
Wonderful
family with young children
09-03-2016
Pros: Very good location, staff very helpful, comfy beds, room size.
Cons: The noise of the building site right next the hotel at 7 a.m.
Breakfast should have more options :eggs, cheese, ham, etc.
7.9
Sally
Good
family with young children
09-03-2016
Pros: Great to have a complimentary breakfast
Cons: It was very good but lacked anything great to say about it
9.2
Anthony
Wonderful
family with older children
09-01-2016
Pros: Friendly, helpful staff. The rooms are clean and comfortable and the street is quite quiet for New York.
Cons: Air con is a little noisey.
9.6
Gavin
Exceptional
family with older children
08-25-2016
Pros: Great location. Staff very helpful and friendly. Good value for New York. Certainly recommended,
Cons: Construction work next door didn't detract from experience. Best to get a room towards the rest of the hotel,
7.9
Martin
Good
family with older children
08-21-2016
Pros: Friendly staff
very clean
good location
Cons: lumpy beds
very noisy air con
7.5
Zoltán
Good
family with young children
08-21-2016
Pros: Nice staff, comfortable, clean room, good loocation!
Cons: Very poor breakfast, the double charge of my account for two weeks, lack of wellness, just too expensive for that service
5.0
Ak
Fair
Solo Traveler
08-19-2016
Pros:
Cons: Breakfast was like that of a holiday inn, and not worthy of a 4.5 star hotel. Workout facility was ill equipped and too small.
9.6
Linda
Exceptional
family with older children
08-13-2016
Pros: Staff was amazing Awesome service by all of them.
Cons:
8.8
Ofraf
Excellent
family with older children
08-11-2016
Pros: Location is fantastic. We traveled with two teenage daughters and the room was a very good size for 4 adults. Bathroom is small but we managed fine. The only issue was the breakfast, the room and facilities are far too small to cope with the flow of people in peek season. The food on offer is far too basic and if a bit more effort by the hotel was put into this it would be perfect! But 10/15 mins walk to the Rockefeller Center and up to times square was just fab. You are a short walk to Macy's on 5th avenue too! Great rooftop bar across the street for a night cap was very enjoyable!! If you want a central location to explore midtown Manhattan by foot, stay in the San Carlos!
Cons:
9.6
John
Exceptional
family with older children
08-09-2016
Pros: Very good midtown Manhatten location, walking distance to Times Square & Broadway, minutes to shopping around Park avenue, easy subway access to all other areas.
Hotel itself was calm, rooms quiet, beds comfortable, staff friendly. All round a very good hotel.
Cons: The obvious and only real challenge was the small and modest breakfast space and offering. But plenty of bread and pastries. However lacks enough tables for number of rooms.
7.1
Simon
Good
family with older children
08-07-2016
Pros: Good location for main attractions.
Cons: Many staff weren't native New Yorkers so had poor knowledge of local and surrounding area.
9.2
Amr
Wonderful
family with older children
08-05-2016
Pros: Nice, clean , v big room , amenities inside room.
Comfortable.
Cons: Restaurant for breakfast is very small and could not accommodate the guests.
Very little available items for breakfast
9.6
Diana
Exceptional
family with older children
08-05-2016
Pros: The beds are comfortable. The microwave and plates/utensils provided in the room are very convenient. The location is great.
Cons: The breakfast area is very small and crowded at peak hours. Fortunately there are plenty of eateries in the neighborhood.
9.6
Archibald
Exceptional
solo traveller
08-05-2016
Pros: Finally a comfortable hotel room in NYC with a TV that worked and even an armchair and room to move around. A microwave and a working refrigerator were pluses also.
Cons:
7.1
Jason
Good
family with young children
07-26-2016
Pros: The location is good time square ,empire state etc all within walking distance
Cons: No views at all and seemed expensive
10.0
Verified Hotel Guest
Exceptional
Family with Teens
07-23-2016
Pros: Comfortable and quiet. Great location.
Cons: No
7.5
Richard
Good
family with older children
07-23-2016
Pros: The location was good, be to express subway, central park and mid town.
Cons: The road noise was immense. 3am rubbish collections woke us. There is a construction site next door and work begins at 7am!
The breakfast room is badly organised and ends up in a bun fight!
7.9
Jacek
Good
family with older children
07-23-2016
Pros: Location of the hotel is good, close to subway, restaurants. Short walk to shopping area
Cons: Too small breakfast room. If U R lucky, no need to wait, but typically the room is full
7.5
Emmas
Good
family with older children
07-23-2016
Pros: Fab location, subway on the corner, 5 minute walk to Rockefeller centre. Spacious room & comfy beds.
Cons: Didn't like the plastic plates / cutlery at self service breakfast & unless you timed it right there was no seating left - very small dining area.
Be prepared for 4 types of tax added to the bill!!!!
9.6
Sandra
Exceptional
family with older children
07-21-2016
Pros: All the staff, especially on reception, were extremely pleasant and helpful and great location, walking distance to tourist spots. Plenty of restaurants in vicinity too.
Cons: Breakfast room bit busy, especially over weekend, could do with a little more space but free breakfast was more than adequate.
9.2
Markku
Wonderful
mature couple
07-20-2016
Pros: Excellent location, large room
Cons: Breaksfast could be better and more versatile
9.2
Christoph
Wonderful
family with older children
07-18-2016
Pros: Nice and spacious rooms. A/C not too loud and effective. Comfortable beds. Towards the back the rooms are pretty quiet. Enough room to store your clothing. Very friendly personal. Good price for the value. Excellent location - close to almost everything in Midtown.
Cons: Rather small bathrooms, but they are still ok.
As many other people reported before, the breakfast room is too small for the size of the hotel. At around 9am it can get very crowded. More personal during peak hours for breakfast would also be appreciated. The food is ok, only sweet things to eat but for a few days this is ok. Otherwise there is a diner across the street.
Until 2018 there is a skyscraper being built just next to the hotel, which comes with the associated noise starting at 7.30am. If you have a room away from the construction site it is not as bad as you would think.
10.0
Maria
Exceptional
family with young children
07-17-2016
Pros: Place was in a great location and room was really big by New York standards. Staff were great really friendly
Cons:
8.8
Peter
Excellent
solo traveller
07-16-2016
Pros: The staff at the front desk were all very helpful. Many thanks to Andy for his patience and perseverance is waving down a cab for me to get to JFK.
Cons: Breakfast was so so.
9.6
Adil
Exceptional
family with young children
07-14-2016
Pros: The location is perfect and close to everything (walking distance).
Cons:
8.3
Ciaran
Very Good
young couple
07-14-2016
Pros: Spacious suite
Cons: Continental breakfast - poor quality coffee, yogurts and pastries. Breakfast room small and over crowded
7.1
M
Good
family with older children
07-13-2016
Pros: Clean
Cons: Did not get the info up front that the parking would essentially triple in price if we left the garage late. We pulled in at 0900; left the next morning at 1100 and instead of charging us $30, we were charged $90. Total rip off-- the guy at the garage had asked us on arrival what time we'd be leaving and never once explained we'd be charged more.
Breakfast had very few options--bread mostly.
Found additional $75 charge on our credit card after leaving that was also unexplainable.
9.6
Shay
Exceptional
family with older children
07-01-2016
Pros: Very friendly staff. for the entire stay at the hotel. Made us feel that that were really happy with our stay at the hote
Very good location. One block from the subway station and waking distance from all the interesting thing
I would defently stay there again
Cons:
8.8
Peter
Excellent
family with young children
06-30-2016
Pros: Location couldn't be better, an ideal base for the family to explore this amazing city! We loved the space for our family of 4!
Cons:
8.3
Miki
Very Good
family with older children
06-24-2016
Pros: Location is very convenient to all shops, tourist attractions
Cons: Unfortunately, there is a massive building contraction has been carried out, which makes constant noise.
10.0
Rachel
Exceptional
family with older children
06-23-2016
Pros: Fabulous stay
Cons:
8.8
Wehking
Excellent
family with young children
06-20-2016
Pros: This hotel is an excellent value because of it's many free amenities and excellent location. To be clear, the room itself, we had the most basic "Deluxe" was nothing special. Compare to other hotels in Manhattan, with in room WiFi, refrigerator, fitness room, crib, breakfast, other hotels charge $25-35 a day for each of these, but they are included free. I figured I saved $100/day at San Carlos, on top of their competitive room rates. Also, the location is 1/2 block from 6 Subway line and 3 blocks to E and M lines. Most of our site seeing was easily done from the number 6 subway line and you can't get a better hotel location. Plus a nice row of decent restaurants on 2nd Ave just a short walk away. Hotel staff was very friendly and helpful. Especially Quron at the front desk and Andy the bell-boy, concierge, doorman.
Cons: I would call ahead if you have a young child and need a portable crib. The crib we were given looked like it was from the 1940's. Complete with Scotch tape holding two rods in place. But my main issue was the bedding and bumpers were very thick and plush. Current parenting advice says this is dangerous and if my daughter had been 12 months or younger I would not have been comfortable with this crib bedding. As it was, my daughter is nearly 19 months and I did not ask if a more modern crib was available. But it would be a deal breaker for parents of an infant. San Carlos is a great hotel, so please hit eBay and upgrade the hotel's portable cribs to the 21st Century.
9.2
Sm
Wonderful
family with young children
06-18-2016
Pros: Good location; clean & comfortable; Wifi & computer access including printing
Cons:
9.2
Nancy
Wonderful
family with older children
06-15-2016
Pros: The rooms were clean and well appointed.
Cons: The street was very noisy due to construction, it is a one-way street with hotels across the street as well, so lots of horn beeping even at 4:00 AM due to blocked street.
9.0
Verified Hotel Guest
Wonderful
Solo Traveler
06-12-2016
Pros: The hotel staff were extremely polite and helpful. They made me feel extremely welcomed!
Cons: Continental breakfast only entailed a selection of bread with a limited range of spreads, coffee/tea/hot chocolate/orange juice and yoghurt..
10.0
Paul
Exceptional
mature couple
06-11-2016
Pros: The living room and bedroom separate rooms was a big plus.
Cons: Major construction including excavation drilling from 8a to 5p every day. Painful. But out of the hotels control.
7.9
Stig_s
Good
family with young children
06-07-2016
Pros: Hotel staff very friendly and helpful.
Nice, clean and good size rooms.
Cons: Very limited brekfast area and very limited selection, would expect more from this type of hotel. Had to wait several times to get seated.
Construction work next door was noisy but ended in due time in the afternoon and can hardly be blamed to the hotel
7.9
Cory
Good
solo traveller
06-06-2016
Pros: For breakfast there was nothing really healthy or fresh...mostly carbs like cereal, muffins, etc.
Cons: No loyalty rewards point program
6.3
Philip
Pleasant
family with young children
06-05-2016
Pros: Nice hotel , comfortable beds ,
Cons: Location , too far from the action ! . shower a bit disappointing . Continental breakfast ok helped start the day , but gets very busy and too few tables for amount of guests. Hotel should have a service elevator as lifts always busy with service staff in the mornings .
8.8
Patty
Excellent
mature couple
06-02-2016
Pros: there were no eggs that I saw...
Cons:
8.8
Anna
Excellent
review category group of friends
06-01-2016
Pros: Vanity mirror in the bathroom.
Coffee maker and microwave.
Breakfasts.
Location.
Cons: Construction noise at 7 AM.
8.8
Cristiana
Excellent
review category group of friends
06-01-2016
Pros:
Cons: I would improve the breakfast area and offer
7.5
Karen
Good
review category group of friends
05-28-2016
Pros: Staff were lovely & helpful.
Beds were comfortable.
We were in a family suite which was a double bedroom with 2 double beds & a separate living room with kitchenette & sitting room, including a sofa bed, good value for money on that score.m
Good location a few blocks down from Bloomingdales, 5th Ave, Park Ave & Madison. Nearest subways are around the corner & 2 blocks up.
Cons: There was no bar or proper restaurant within the hotel, which was a shame as they had nice cosy spots to sit in the lobby & on a mezzanine floor. The continental breakfast was ok but only plastic cutlery & crockery. No decent cereal or English tea. A massive skyscraper is being built just next door (and they'd only just started on the foundations so it will be a good 2/3 years before its finished) so we were woken every morning around 7.45am with the sounds of Jack hammering & drilling.
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