Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
An understated sophistication permeates this hotel. Baths have a residential feel with a dresser-like vanity and a granite counters. Rooms have trouser presses to help maintain a gentleman's crease.
Smoke free premises. 147 units. 18 stories, interior corridors. Accessibility (Call).
Cons: I have booked for a room with 2 queen beds but when i arrived there they said that I was booked for a room with just one king bed! I had 2 children and had to ask for an extra bed which was not a good ecperience at all.
10.0
Mary
Exceptional
Solo Traveler
09-22-2017
Pros: Beautiful decor, excellent staff, great location
Cons:
9.0
Sara
Wonderful
Group Traveler
09-22-2017
Pros: The staff was extremely helpful and friendly. They gave us recommendations for places to check out and were great with directions. They were also very helpful whenever we needed something for our room.
Cons: Nope!
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
09-22-2017
Pros: the location& the small hotel feel
Cons: No
9.0
Verified Hotel Guest
Wonderful
Group Traveler
09-22-2017
Pros: Happy, helpful and cordial staff. Clean rooms and common spaces. Nice breakfast.
Cons:
10.0
David
Exceptional
Traveling as Couple
09-22-2017
Pros: great location for touring fabulous staff took care of our every need breakfast was a nice touch
Cons: a little too much construction in the area for the time being
10.0
Geraldine
Exceptional
09-22-2017
Pros: The room was wonderful and the staff were accommodating. The location is great.
Cons:
8.0
Denise
Very Good
Traveling as Couple
09-22-2017
Pros: It was close to amenities that were important to us... good breakfast restaurant across street.
Cons: I would not say it was 4 and half stars. Probably 3 half stars. I have stayed at 3.5 starts that were as nice.
8.8
Verified AAA Guest
Excellent
Family w/Children
06-03-2017
Hidden gem.
Pros: Nice, comfortable room; great location; continental breakfast included.
Cons: Not much we didn't like.
10.0
Friends
Exceptional
review category group of friends
09-18-2017
Excellent hotel, strongly recommend it.
Pros: We had a suite room so there was plenty of space and a small kitchen area with a full size fridge which was a great bonus. Rooms had a turn down service with a chocolate being left each night.
The breakfast was more than sufficient - a buffet of orange juice, yoghurts, breads and Danish pastries. Could be busy at times but everyone was accommodated.
Location was perfect for being near everything without the noise and busyness of Times Square.
Staff were very friendly and knowledgeable.
Cons: We had read online that there was a coffee machine but no mention of a kettle so we did take a travel kettle with us since two of the party were tea drinkers.
8.8
Nikolay
Excellent
solo traveller
09-18-2017
Nice business hotel, but service...
Pros: Spacious room numbers, a lot of wardrobes to place your suits.
Furniture is in good condition.
Near the bed there was a Clock combined with iPhone speaker dock - very convenient!
Clean and large bathroom.
Silence at night
Hotel is in Manhattan midtown, which is convenient for business trips as well as for New York sightseeing. Subway enrance is around the corner.
Cons: Staff uses public lifts in a rush hour (8.45AM), you'll have to wait for them to elevate their houskeeping carts.
The cafe is full during the breakfast time. There is a line of persons waiting for their table. Have to plan your time or use your room number as a dining room.
The staff doesnt distinguish if you are in your room, while performing housekeeping. Possible to get uninvited guests while you're sleeping, or taking the shower for example. It's ok for economy class hotels, but, in my opinion, not ok for the hotel in San Carlos price range.
10.0
Justin
Exceptional
young couple
09-11-2017
Exceptional
Pros: Professional staff. Nice rooms. Very comfortable beds.
Cons: Sometimes have to wait a long time for elevators. Otherwise, great place to stay.
10.0
Heather
Exceptional
young couple
09-09-2017
Exceptional
Pros: Central location, excellent rooms with everything we needed, very friendly and helpful staff.
Cons: Nothing .
7.1
Douglas
Good
family with young children
09-08-2017
Good
Pros: Location
Cons: All the construction especially when they started at 6am. Very noisy
9.2
John
Wonderful
review category group of friends
09-06-2017
Superb
Pros: Very good continental breakfast
Very comfortable, large beds
Cons: Nothing
10.0
Christine
Exceptional
family with young children
09-06-2017
Exceptional
Pros: Spacious for a family of 6 and great location-
Cons:
7.5
Blane
Good
family with young children
09-03-2017
Great location. Pillows too hard
Pros: Liked the fact that we had a suite so kids could sleep in living room with pullout bed
Cons: Pillows were not soft enough my neck hurt fairly badly because pillows were hard
10.0
Dror
Exceptional
family with young children
09-02-2017
A great family-friendly hotel at...
Pros: Well kept hotel in a fantastic location, spacious rooms, good value for money, with the friendliest staff - with special thanks to Gabriel at the front desk.
Cons: Would love to see more items on the breakfast buffet, but it's a minor issue
7.9
Alberto
Good
family with young children
08-31-2017
New York
Pros: Location
Cons: Colazione
9.2
Anne-marie
Wonderful
family with young children
08-31-2017
Superb
Pros: This hotel was perfect for a family trip. The location was perfect and the rooms were large and extremely well maintained.
Cons:
10.0
Georgina
Exceptional
review category group of friends
08-28-2017
Would stay there again
Pros: Excellent service from all staff. Friendly, polite and helpful.
Cons: Nothing
10.0
Justine
Exceptional
family with young children
08-28-2017
Awesome
Pros: Everything, staff were helpful, knowledgeable and friendly nothing was too much trouble
Cons:
9.6
D
Exceptional
young couple
08-25-2017
Very nice stay!
Pros: Staff was very friendly and efficient. Hotel was quiet, clean, and conveniently located. We travel to NYC from NJ for medical appointments several times a year and we're looking to make a mini getaway out of this trip. We arrived early and asked if we could store our bags at the hotel until check in. We were delighted when the woman at the front desk informed us our room was ready, and we could go ahead and check in. We are normally a "three star" family and definitely enjoyed a four star experience.
Cons:
8.3
Nathalie
Very Good
family with young children
08-25-2017
Very good
Pros: Front desk were all friendly and very helpful! the young man that helped us store our baggage prior to having our room was so nice. would definitely stay here again
Cons:
8.8
Philipp
Excellent
family with young children
08-24-2017
Great!
Pros: everything OK, nothing to complain, we had a great stay, next to subway, 1 street away, and the personnel helfull when we had a question for a location to visit.
Hotel safe, video, etc...
Cons: only negatif point, the Windows are getting Old, and the air conditionning too. I think something can be done in the futur.
10.0
Tiziana
Exceptional
review category group of friends
08-24-2017
Excellent stay. Great place to...
Pros: I liked everything about this hotel! The breakfast room is beautiful but small to accomodate the many guests and sometimes you have to wait.The staff is very nice and helped us to find a table. The location is excellent! We walked everywhere, even to the budget on the west side where we gave our rented car back. The car service to the airport was organized at the reception and was also excellent!The rooms are very clean. My family and I will stay here again
Cons: The breakfast room could be bigger. I cannot drink milk and would have liked an alternative like soy (offered by other hotels)
6.7
Andrew
Pleasant
family with young children
08-22-2017
Fair enough hotel, good location,...
Pros: Friendly porter and reception staff. Location excellent.
Cons: Hotel was quite tired in terms off decor.
7.5
Paul
Good
young couple
08-21-2017
We Had a great time!...
Pros: Bed was very comfy, room was cleaned well every day!
Cons: Breakfast room too small - no seating!
7.5
Paweł
Good
family with young children
08-20-2017
Maybe they will improve the...
Pros: Nice and helpful service.
Big room. Location and cleanlines in the room.
Polish employees in the service. Very nice and well working.
Thanks to older maid from the 7th floor. Exemplary work.
Cons: Breakfast fatal.
At the Hotel with 4 * First time I ate breakfast served in plastics. Choice more than modest.
It is not worth booking with breakfast.
8.3
Donald
Very Good
family with young children
08-18-2017
ok
Pros: location, staff
Cons: no valet parking, sad cont. b-fast
9.6
Fiona
Exceptional
family with young children
08-16-2017
The staff were absolutely wonderful,...
Pros: The staff were delightful.
Cons: There was a lot of noise from the building site down the road.
10.0
Mivee
Exceptional
review category group of friends
08-15-2017
My stay was enjoyable.
Pros: Helpful, pleasant
Cons: The service, location, staff
7.9
Margaret
Good
review category group of friends
08-10-2017
Good
Pros:
Cons: Advise visitors about parking rates if not stamped in advance.
10.0
Richard
Exceptional
family with young children
08-10-2017
Great stay. Just what you...
Pros: Great sized room for the three of us. Great location, friendly staff
Cons: Could have had a kettle to boil water for tea.
8.3
Gábor
Very Good
family with young children
08-08-2017
Very good
Pros: Perfect location near 5th avenue, Empire State Building and Central Park walking distance.
Cons: Construction workings next to and in front of the hotel. Breakfast: Carbon-hydrate only. Not enough sitting place, have to wait.
9.2
Oren
Wonderful
family with young children
08-06-2017
Superb
Pros: Very clean, good location, breakfast included
Cons: Breakfast can be improved, no eggs or vegetable :-(
7.5
Heather
Good
family with young children
08-06-2017
Good hotel, forget breakfast
Pros: Rooms clean and relatively large. Nice bathroom and fridge in room
Cons: Breakfast a shambles, far too small a room for the size of the hotel. Went once and couldn't face it again!
9.2
Peter
Wonderful
family with young children
08-06-2017
Superb
Pros: Room was spacious
Cons: No concierge.
8.3
Pizzadad
Very Good
family with young children
08-05-2017
Great stay with parents and...
Pros: Comfortable beds, big rooms. Clean. Staff was very responsive and helpful.
Cons: Breakfast was not all that good.We ended up going out after the first morning.
10.0
Adam
Exceptional
family with young children
07-28-2017
Great place to stay in...
Pros: Location is great 10 minute walk to radio city and 15 to Times Square. Great subway locations 3 minute walk to E train to get to One WTC. Staff at hotel very friendly and helpful.
Cons: No pool but who needs it in NYC. Free breakfast was ok. Did not use hotel parking but it's 30 dollars a day no in or out.
8.3
Janet
Very Good
family with young children
07-28-2017
Nice, clean hotel close to...
Pros: Loved our stay there. We were able to check in early because our flight the day before was cancelled. The front desk staff was very nice and asked if we needed anything and gave us a map of the city. They even gave us free umbrellas to use.
Cons:
10.0
Irina
Exceptional
family with young children
07-27-2017
I❤️NYC
Pros: Large rooms, comfortable beds, newly renovated bathroom, nice kitchen, friendly stuff. Walking distance to the Central Park, museums, Time Square, 5th avenue and more.
Cons:
7.5
Nasrin
Good
young couple
07-26-2017
NYC - Best Location
Pros: Great staff, excellent location and a very spacious comfortable room!
Cons: A few more healthy options could be offered with breakfast. The entire offering was made up of highly processed options and a few apples every other day.
10.0
Andrew
Exceptional
family with young children
07-25-2017
another superb journey to NYC
Pros: The entire staff and owner were so congenial...We traveled with our granddaughters (their first NYC experience)...we were treated so well....
Cons:
8.8
Pupák
Excellent
family with young children
07-22-2017
Very good choice in Manhattan
Pros: Overall very recommended
Cons: Small breakfast room with limited offer compared to other U.S. hotels, where we stayed.
8.8
Muriel
Excellent
family with young children
07-21-2017
Spacious clean and comfortable Hotel...
Pros: The room was very spacious and quiet for a family of 5. The beds were comfortable. The staff were very friendly. The location of the hotel was very central. Just a 10 min walk to the first stop of the hop on hop off bus tour in Times square.
Cons: Only those of us with iphones could connect to the wifi. samsung phone didn't work.
The breads and pasteries at breakfast were a little dry. Major construction work going on so a little noisy and dusty outside the hotel but not a major issue.
8.3
Michael
Very Good
young couple
07-07-2017
hidden gem in the heart...
Pros: An absolutely amazing location - we could walk to so many things.
A real hidden gem in the heart of upper Manhattan. Considering NYC hotel prices it was quite reasonable.
Cons: The room was dark, with dirty windows and the aircon quite noisy but effective.
The beds were VERY comfortable.
The breakfast room was often crowded with too many guests using a small space. The breakfast, included in the tariff was very basic.
10.0
Annemarie
Exceptional
family with young children
07-05-2017
Great Stay!
Pros: The hotel was very clean and staff was very friendly!
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