Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
A midtown location draws a mix of American and international business guests on weekdays and well-heeled leisure travelers on weekends. Stylish lounges and rooms bring a bit of swank Parisian style. The Bank of America building, Fifth Avenue shops, Radio City, lovely Bryant Park and transit-hub of Grand Central are all an easy walk from this prime luxury hotel. The property is the official hotel of the Tony Awards of Broadway.
Smoke free premises. 398 units. 29 stories, interior corridors. Accessibility (Call).
cancellation fee imposed, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 781 guests
Showing reviews 1 - 5 of 50
10.0
Maria
Exceptional
review category group of friends
04-20-2018
Exceptional
Pros:
Cons:
8.3
Stuart
Very Good
solo traveller
04-18-2018
Very good
Pros:
Cons: Breakfast is limited and not worth the price. the TV kept going in and out which for this price is not acceptable
7.9
Ayşe
Good
review category group of friends
04-17-2018
Good
Pros:
Cons:
6.3
Anonymous
Pleasant
solo traveller
04-17-2018
Pleasant
Pros: Location
Cons: Room size, view, facilities.
7.5
Anonymous
Good
young couple
04-15-2018
Magnifique-less in NYC
Pros: Bed, toilet and the Bar for evening drink
Cons: 1. Location, not really as defined. Need to walk 1block to see the Times Square, and street by night is bit dark.
2. The breakfast is not so Sofitel level.
3. Coordination with employees lack when they want to charge us for breakfast but we paid for it. The waiter even said: maybe your free breakfast was yesterday, HELLO? We just arrived!
8.3
Saleh
Very Good
family with young children
04-14-2018
Very good
Pros:
Cons:
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
04-13-2018
Pros: Everything was good. Also, a lot ot attention to details.
Cons: Not really.
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
04-13-2018
Pros: Professional and courteous
Cons: Needs vegan options for meals
10.0
Ruth Ann
Exceptional
04-13-2018
Pros: the classiness of the lobby- quiet, refined, beautifully decorated but not so stuffy that you feel intimidated. the room was beautifully decorated, spotlessly clean, spacious storage. nice touch- free coffee in the coffee corner of lobby restaurant.
Cons: would have liked a view of manhattan skyline or streets instead of the wall of the next building.
10.0
Mohammad
Exceptional
Family with Teens
04-13-2018
Pros: location and friendly staff
Cons: breakfast not included
5.0
Rachael
Fair
Traveling as Couple
04-13-2018
Pros: Sofitel NYC is in a great midtown location. Has a gym on site. Most of the staff was very friendly. The bar and restaurant were usually pretty packed. Free coffee and tea are served in the restaurant in the morning until 11. Bathrooms are nice. Free wifi.
Cons: We reserved a room with a King bed. Our room was not ready, so we were "upgraded" to a room on a higher floor. Our "upgrade" had a Queen size bed & only the pay-item refrigerator. We were supposedly comped a fridge for meds, but got charged on our bill.
10.0
Verified Hotel Guest
Exceptional
Business Traveler
04-13-2018
Pros: Excellent location a couple blocks away from Time Square but away from the crowds (and near several subway stops). I think the room size and amenities beat it out though. Robes, slippers in the room and a standard size which was unexpected in Manhattan.
Cons: The gym is a little small and is in the basement. Certainly sufficient and has fruit and water available... they're doing the best they can with the small space provided.
10.0
Verified Hotel Guest
Exceptional
Solo Traveler
04-13-2018
Pros: The hotel was in a perfect location. The service was excellent!
Cons:
9.0
Verified Hotel Guest
Wonderful
Solo Traveler
04-13-2018
Pros: Outstanding hotel surprisingly quiet, great bed/linens, luxe bath products, complimentary morning tea/coffee, newspaper. Loved the French ambiance. Very helpful desk staff snd Concierge. Walking distance to subways and theaters. Highly recommend.
Cons: Ice machine did not work on floor.
8.0
Verified Hotel Guest
Very Good
Group Traveler
04-13-2018
Pros: The staff was very friendly and the location was excellent
Cons: The valet service was terrible; waited over an hour for vehicle after calling ahead. Valet service is a vendor and hotel staff tried very hard to fix situation but it was still a very long wait.
9.0
Josh Chun-Chieh
Wonderful
Business Traveler
04-13-2018
Pros: good location, kindly staff and clean room.
Cons: the Qty of device for wifi usability is confused us. we have only 3 devices to be login in to use, but however, only 2 of them can be work normally. It should be checked. Thank you.
10.0
Joshua
Exceptional
Traveling as Couple
04-13-2018
Pros: Wonderful place. It was my wife's birthday and they upgraded us and had a nice surprise waiting for us in the room. Would definitely stay again!
Cons:
10.0
Sheila
Exceptional
Traveling as Couple
04-13-2018
Pros: The Sofitel is a lovely hotel with an amazing staff!! The location was perfect! Close to Times Square, Grand Central Station, Bryant Park, and Rockefeller Center. The room was great and the bed was so, so comfortable! We will definitely go there again!!
Cons: No :)
8.0
John
Very Good
Business Traveler
04-13-2018
Pros: Quiet and clean in a nice area
Cons: the room was smaller than expected
10.0
Andrew
Exceptional
Traveling as Couple
04-13-2018
Pros: cleanliness and location
Cons: no
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
04-13-2018
Pros: Beautiful hotel, great service,
Cons: They need a better quality iron to match the luxury hotel experience.
1.0
Verified Hotel Guest
Very Poor
Solo Traveler
04-13-2018
Pros: Good location
Cons: Mold smell in the room No view of manhhten Fee disn't show up online
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
04-13-2018
Pros: No complaints. Great stay! Great location for site seeing. If you're on 3rd floor, ask for higher up.
Cons: Be forewarned there is a $10/night hotel charge when you check out.
6.7
Maguy
Pleasant
solo traveller
04-13-2018
Pleasant
Pros:
Cons:
8.3
Dianne
Very Good
review category group of friends
04-10-2018
Met my expectations, clean, great...
Pros: comfortable bed, quiet, pleasant helpful staff, clean, near Times Square
Cons:
10.0
Randi
Exceptional
review category group of friends
04-09-2018
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
family with young children
04-09-2018
Exceptional
Pros:
Cons:
9.6
Anonymous
Exceptional
young couple
04-06-2018
Exceptional
Pros: Quiet and comfortable
Cons: No coffee in rooms. Very expensive breakfast. Very expensive room rate.
8.8
Joseph
Excellent
solo traveller
04-05-2018
Fabulous
Pros:
Cons:
8.5
Alexis
Excellent
family with young children
04-05-2018
Very good
Pros:
Cons:
6.7
Anonymous
Pleasant
young couple
04-05-2018
Pleasant
Pros:
Cons:
8.3
Sheryl
Very Good
family with young children
04-02-2018
Very good
Pros: The room was clean, spacious and attractive. The lobby was elegant with comfortable seating.
Cons: The food in the restaurant was terrible and overpriced. The workout room was small and crowded.
7.9
Laura
Good
solo traveller
03-27-2018
Good
Pros:
Cons:
10.0
Anonymous
Exceptional
solo traveller
03-27-2018
very good
Pros: the water pressure in the shower or the bath is not powerful enough. I have mentioned it to the reception
Cons:
9.6
Kevin
Exceptional
young couple
03-20-2018
I would return
Pros: Bed was awesome.
Cons: No coffee in the rooms, no continental breakfast included
10.0
Magali
Exceptional
review category group of friends
03-20-2018
Location and stay oerfevt
Pros: Bed pillows service and cleanness
Cons: Slower service af 6am breskfadtlos
5.4
Kwabena
Fair
young couple
03-20-2018
Passable
Pros:
Cons:
10.0
Steve
Exceptional
young couple
03-19-2018
It was perfect!
Pros: Location was perfect, the bed was comfortable and the staff were excellent!
Cons: Everything exceeded our expectations
9.6
Easts
Exceptional
review category group of friends
03-18-2018
Great location great service
Pros: Check in offered superior personalized service
Restaurant food outstanding
We enjoyed storing our luggage so we could watch StPatricks Day parade
Cons: No comment
7.5
Smartcryptincome
Good
young couple
03-16-2018
Looks like a great place,...
Pros: I thought the room Service and food was awsome. The room was nice size. Bed was great, bathroom Huge
Cons: Did get billed correctly, couldn't get a response for front desk via phone for mini bar pricing, phone buttons to specific department did not work, alarm clock was broken and never replaced with working one.
8.8
Maria
Excellent
solo traveller
03-13-2018
Very comfortable
Pros: Good location
Cons:
9.2
Ryal
Wonderful
young couple
03-12-2018
Superb
Pros:
Cons:
9.6
John
Exceptional
young couple
03-12-2018
Exceptional
Pros:
Cons:
8.8
Joelle
Excellent
review category group of friends
03-11-2018
Great location
Pros: Food
Cons: Nothing
10.0
Badiaa
Exceptional
family with young children
03-10-2018
Exceptional
Pros:
Cons:
9.6
Paul
Exceptional
young couple
03-09-2018
Exceptional
Pros:
Cons:
9.2
Gustavo
Wonderful
review category group of friends
03-08-2018
Superb
Pros:
Cons: Points were not credited toward accord club for booking with booking
10.0
Paul
Exceptional
solo traveller
03-08-2018
Exceptional
Pros:
Cons:
10.0
Avraham
Exceptional
young couple
03-07-2018
Exceptional
Pros:
Cons:
7.5
Sid
Good
review category group of friends
03-06-2018
Good
Pros:
Cons: Had multiple problems with room service. Food was late and cold once...had to send it back. Next time was not prepared as offered, didnt bring condiments requested. If Im going to pay $50 for a burger abd a soup...I would like to eat what I ordered
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