Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
A midtown location draws a mix of American and international business guests on weekdays and well-heeled leisure travelers on weekends. Stylish lounges and rooms bring a bit of swank Parisian style. The Bank of America building, Fifth Avenue shops, Radio City, lovely Bryant Park and transit-hub of Grand Central are all an easy walk from this prime hotel.
Smoke free premises. 398 units. 29 stories, interior corridors. Accessibility (Call).
Pros: Fantastic location; friendly staff; great accommodations
Cons:
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
10-20-2017
Pros: Everything was good. Also, a lot ot attention to details.
Cons: Not really.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
10-20-2017
Pros: Sofitel New York is now undoubtedly my favorite NYC hotel. The rooms are enormous for NYC. Hey are also very nicely appointed and immaculately clean. The staff was also phenomenal. Will defintley stay here again. Gym is also really nice.
Cons:
10.0
Ruth Ann
Exceptional
10-20-2017
Pros: the classiness of the lobby- quiet, refined, beautifully decorated but not so stuffy that you feel intimidated. the room was beautifully decorated, spotlessly clean, spacious storage. nice touch- free coffee in the coffee corner of lobby restaurant.
Cons: would have liked a view of manhattan skyline or streets instead of the wall of the next building.
10.0
Mohammad
Exceptional
Family with Teens
10-20-2017
Pros: location and friendly staff
Cons: breakfast not included
9.0
Allen Hamilton
Wonderful
Traveling as Couple
10-20-2017
Pros: Loved this hotel. Perfect location, room was sparkling clean, and the employees were top-notch. Highly recommended.
Cons: The only complaint I could come up with is I wish there were coffee makers in the room.
10.0
Verified Hotel Guest
Exceptional
Solo Traveler
10-20-2017
Pros: The hotel was in a perfect location. The service was excellent!
Cons:
10.0
Wade
Exceptional
Solo Traveler
10-20-2017
Pros: Great staff who went far above expectations
Cons: No
9.0
Edward
Wonderful
Traveling as Couple
10-20-2017
Pros: Beautiful large room and large bathroom. Loved the open view from the 19th floor.
Cons: 45th between 5th and Avenue of the Americas is a little seedy and smelly (garbage) in the hot summer months
10.0
William
Exceptional
Traveling as Couple
10-20-2017
Pros: Very clean, classic nice hotel, great staff. Well maintained. I checked out of the Royalton across the street which was more money and half as nice.
Cons:
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
10-20-2017
Pros: I have stayed in a lot of hotels in Manhatten - this was by far the best. Very quiet - I could not hear ANY street noise! Great location but the quiet room was the best feature!
Cons:
10.0
Verified Hotel Guest
Exceptional
Group Traveler
10-20-2017
Pros: Location & bath products
Cons: Coffee bar was not open until 6:30AM; but hotel resolved and brought Keurig to hotel room. Hotel room door did not automatically shut. We needed to pull and make sure the door was properly shut when leaving.
10.0
William B
Exceptional
Solo Traveler
10-20-2017
Pros: Location for this trip, European atmosphere, friendliness of the staff. The room was perfect size, great bathroom and products, gym was nice but small. Gabby for breakfast was excellent. I have stayed in Sofitel hotels before.
Cons: No
10.0
Sheila
Exceptional
Traveling as Couple
10-20-2017
Pros: The Sofitel is a lovely hotel with an amazing staff!! The location was perfect! Close to Times Square, Grand Central Station, Bryant Park, and Rockefeller Center. The room was great and the bed was so, so comfortable! We will definitely go there again!!
Cons: No :)
9.0
Steven
Wonderful
Solo Traveler
10-20-2017
Pros: My room was very quiet and peaceful. The staff provided excellent service
Cons: I liked everything
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
10-20-2017
Pros: Beautiful hotel, great service,
Cons: They need a better quality iron to match the luxury hotel experience.
10.0
Matthew
Exceptional
Traveling as Couple
10-20-2017
Pros: Location, cleanliness, nice view, and comfortable bed! Also, free (good) coffee offered until 11 am.
Cons:
8.3
Anonymous
Very Good
young couple
10-18-2017
Very good
Pros: Location
Cons: Bad View
9.6
Anonymous
Exceptional
review category group of friends
10-16-2017
Exceptional
Pros:
Cons:
8.3
Ammar
Very Good
review category group of friends
10-15-2017
Very good
Pros: The property has very good location , three blocks from Time square and steps far from 5th Ave.
Cons: Elevators delay in some occasions.
9.6
Graham
Exceptional
solo traveller
10-15-2017
Exceptional
Pros:
Cons:
7.1
Turist
Good
family with young children
10-13-2017
Good but expensive
Pros: Good position
Good beds
Cons: Problems with the tax added to the price
It wasn't clearly explained
7.5
Anonymous
Good
solo traveller
10-13-2017
Good
Pros:
Cons:
10.0
Ido
Exceptional
young couple
10-12-2017
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
mature couple
10-12-2017
Exceptional
Pros:
Cons:
7.5
Anonymous
Good
mature couple
10-11-2017
Good
Pros:
Cons:
7.9
Anonymous
Good
young couple
10-11-2017
Good
Pros:
Cons:
6.7
Nicola
Pleasant
family with young children
10-10-2017
Pleasant
Pros:
Cons:
5.4
Anonymous
Fair
review category group of friends
10-10-2017
great location ,nice staff ,would...
Pros:
Cons: thread bare carpet ,very slippery bath tub,no tea coffee facility in room,terrible bar food ,shrimp tempura was not tempura batter it was greasy regular batter ,stale muffins with room service eggs Benedict,ice machine broken on our floor,mini bar missing items
8.8
Diana
Excellent
young couple
10-09-2017
Fabulous
Pros: Breakfast was delicious and service great!
Cons: Would have liked a coffee machine in the room.
8.8
Marqus
Excellent
solo traveller
10-08-2017
Fabulous
Pros:
Cons:
10.0
Anonymous
Exceptional
young couple
10-08-2017
Very good stay.
Pros: Very good room.Excellent breakfast.
Cons:
7.5
Anonymous
Good
young couple
10-06-2017
Perfect.
Pros: Most delightful large and comfortable room in the center of NYC….a delightful 3 day weekend!
Cons:
9.6
Moira
Exceptional
family with young children
10-05-2017
Exceptional
Pros:
Cons:
7.1
Anonymous
Good
young couple
10-05-2017
Good
Pros:
Cons:
9.2
Couple
Wonderful
young couple
10-04-2017
Superb
Pros:
Cons:
9.6
Nat
Exceptional
solo traveller
10-02-2017
Outstanding experience?
Pros: I was very impressed with the front desk staff very professional and friendly.
Cons: I had a room with no sunlight.
7.9
William
Good
review category group of friends
10-02-2017
Good
Pros:
Cons:
7.5
Anonymous
Good
young couple
10-02-2017
Good
Pros:
Cons:
7.5
Anonymous
Good
mature couple
09-30-2017
Good
Pros:
Cons:
9.6
George
Exceptional
family with young children
09-29-2017
Exceptional
Pros:
Cons:
10.0
Iain
Exceptional
young couple
09-28-2017
This is the perfect choice...
Pros: The hotel is stylish and very clean and the staff are exceptionally helpful and friendly.
Cons: There isn't much at all not to like.
The restaurant could be a little less expensive but the food is very good.
9.6
Olivia
Exceptional
review category group of friends
09-28-2017
Exceptional
Pros:
Cons: The price booking.com displayed was no where near the price I atchually had to pay so I felt conned a bit
9.6
Craig
Exceptional
young couple
09-27-2017
A quiet retreat in the...
Pros: Just one block from Times Square and a half block from 5th Avenue. Very clean and quiet. All staff we encountered very polite.
Cons: There is nothing negative to report.
7.5
Pam
Good
review category group of friends
09-25-2017
Very comfortable and in an...
Pros: Comfortable
Cons: Air conditioner noise
10.0
Anonymous
Exceptional
young couple
09-25-2017
Great location for NYC entertainment.
Pros: Restful lobby and nice areas to lounge. Nice bar area.
Cons:
10.0
Singyoav
Exceptional
family with young children
09-24-2017
My favourite stay wherever available
Pros: Sofitel’s Ambiance is great wherever we travel
Love your service and efficiency .
Cons: 1.Unlike other SOFITEL hotels around the world , for some reason the bread which is being served is not fresh .
Especially the baguettes. No freshness , no crisp, just yesterday’s leftovers...
2. Pillows in my room had a strong smell of undried material not well treated.
9.6
Gerry
Exceptional
solo traveller
09-22-2017
A fantastic stay from beginning...
Pros: Very well appointed room, spotlessly clean. The hotel was in a fantastic location. The staff couldn't have been more helpful and friendly. I'll definitely stay here again.
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