Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
This buzzy hotel, a favorite among the fashion crowd, has a landmark exterior overlooking gorgeous Bryant Park and is near Times Square. The rooms have a calm, sophisticated minimalist décor. Fine linens, area rugs, leather seating and state-of-the-art electronics add to the comfort. The stylish and bustling Cellar Bar draws a crowd for the tapas menu and for mingling. The hotel offers guests free valet parking on weekends.
Smoke free premises. 128 units. 21 stories, interior corridors. Accessibility (Call).
Pros: Hotel is located across the street from Bryant Park, where the New York Fashion Week shows were held, and is styled accordingly. Fashion Week has moved, but the hotel remains,with its attentive staff, comfortable rooms, and interesting minibar offerings.
Cons: Not a knock on the hotel, but as a single senior I probably stood out a little.
8.0
Verified Hotel Guest
Very Good
Group Traveler
06-23-2017
Pros: It was close to many great sights and had 3 French bakeries in the neighborhood.
Cons: Room had NO view but that was to be expected from the description and price.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
06-23-2017
Pros: The location was the best thing about this hotel. You cannot beat Bryant Park! Secondly, the hotel staff was amazing. Everybody was extremely friendly, helpful, and welcoming.
Cons: Not really!
10.0
Gregory
Exceptional
Traveling as Couple
06-23-2017
Pros: Modern, clean, and very welcoming and accommodating staff
Cons: Nope
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
06-23-2017
Pros: Everything has perfect
Cons:
10.0
Melissa
Exceptional
Family with Teens
06-23-2017
Pros: I loved the location. The staff was amazing and very happy to meet all of our needs. I couldn't have asked for a better experience.
Cons: I can't think of one bad thing to say.
9.2
Nancy
Wonderful
review category group of friends
06-16-2017
Pros: Fabulous location for a quick theatre trip to NYC! My daughter and I were celebrating her birthday and we had an easy walk to the theatre for our two musicals. Being right across from Bryant Park was wonderful and there are several great options for breakfast just a few doors down, we especially loved Maison Kaiser.
Cons:
9.2
Cynthia
Wonderful
review category group of friends
06-16-2017
Pros: Rooms were clean, large (by NYC standards), and park across the street is lovely.
Cons: My daughter-in-law couldn't get into her room without her husband. A couple of courtesy phone calls could have fixed this problem.
10.0
Cathy
Exceptional
young couple
06-13-2017
Pros: The staff is friendly , very helpful and patient. Location is excellent and the restaurant Koi was fantastic
Cons: The gym in the hotel was small but fortunately there was a great gym close by
9.6
Grant
Exceptional
family with young children
06-13-2017
Pros: Great hoyel with fantastic staff really great location
Cons: No kettle but thats a silly complaint and quite pricey but thats new york!
9.2
Anonymous
Wonderful
family with young children
06-11-2017
Pros: Location was perfect. Staff were very friendly, welcoming and helpful. Rooms were spotlessly clean.
Cons: The view from the room but that cant be helped if you ask for a quiet room in nyc.
10.0
Patricia
Exceptional
young couple
06-10-2017
Pros: The friendliness of the staff, the fantastic location. What a great find! We'd been to NYC many times but had never even heard of this hotel. We like to stay in different parts of the City each time we go, but for sure the Bryant Park Hotel will get our repeat business!
Cons:
10.0
Catherine
Exceptional
young couple
06-10-2017
Pros: Bryant Park Hotel is in the most ideal location, near Grand Central, near the theatre area, near Whole Foods (for treats), near great eateries, near museums and the library, etc. It's our favorite place to stay and the staff is over the top.
Cons: Wish the bar in the cellar was open but it's under renovation.
8.8
Gerald
Excellent
family with young children
06-06-2017
Pros: Most of the places we wanted to see were within walking distance
Cons: Food and drinks were very expensive.
We also were concerned when we were notified that the water was going to be turned off from midnight to 5am on the last night of our stay. Our plan was to arise at 3am, check out and take a taxi to the airport for an early morning flight and we wanted to shower at 3am. We were told that the water should be back on soon after 3 and it was and so this story had a happy ending!
10.0
Anonymous
Exceptional
review category group of friends
06-06-2017
Pros: Great location, friendly and helpful staff
Cons: Shower flooded the bathroom if the shower water touched the side of the tub.
9.6
Anonymous
Exceptional
review category group of friends
06-06-2017
Pros:
Cons: Bar was closed downstairs.
7.9
Nigel
Good
young couple
06-01-2017
Pros: The location was excellent. Very central but not too noisy
Cons: Would have been nice to have had a continental breakfast option included at a reasonable charge
10.0
Donald
Exceptional
young couple
06-01-2017
Pros: Very friendly and professional staff. Front desk was efficient and totally accommodative. Excellent hotel.
Cons:
10.0
Kristin
Exceptional
family with young children
05-31-2017
Pros: The staff was incredibly friendly and helpful. They went the extra mile on more than one occasion.
Cons:
10.0
Kimberly
Exceptional
family with young children
05-30-2017
Pros: The best park of this hotel was the location. The easy of hanging out at Bryant park was the highlight of my trip!
The bathroom was the best feature of the room.
The room and bath were very clean and comfortable.
Cons: Smell when entering lobby. Smells a bit like a bar the day after a party. It creates a bad first impression. But it really is the only negative I experienced.
9.2
Alessandro
Wonderful
solo traveller
05-28-2017
Pros: Location, large room, nice style
Cons:
7.5
Heidi
Good
solo traveller
05-26-2017
Pros: The spacious 18th flr. room was in a corner and was light and bright. The window views were magnificent, including on one side that faced Bryant Park. Nice, modern design, neutral colors. Bath has tub and shower, plus hand-held shower in stall.
Cons: There was no coffee maker in the room for self-serve in the mornings. The fridge has a good supply of bottled drinks but no room for other food like purchased sandwiches and the like. They expect guests to order from room service, i.e. the Koi restaurant. Furniture a little too low and not too comfortable. The bathroom needs a small seat for drying off after showering. Water spigots tricky and one had to be repaired. Couldn't this happen before the guests arrive? Staff was pleasant enough, could be more professional. The bellman opens the front door but guests open the inside door themselves. Lights too far from the bed to turn on and off easily from the bed.
6.5
David
Pleasant
solo traveller
05-26-2017
Pros: close to New York subway station, my shower was good
Cons: No dining facilities except Japanese cuisine.
Poor customer service at breakfast and evening meal.
Over priced, over pretentious and overrated
10.0
Milda
Exceptional
young couple
05-25-2017
Pros: There's little to dislike at this hotel. The location is one to beat; the building itself and its history are exceptional; the staff was more than helpful and upgraded us to a corner suite with park views; and the room itself, along with its facilities, was beautifully appointed and left us wanting for nothing. We shall certainly be back.
Cons: Blinded by the dazzling Times Square neons we saw reflected on buildings through our window, we noticed nothing bad whatsoever. We were also too busy spying through the other window on the people chilling out in Bryant Park below.
10.0
Michael
Exceptional
young couple
05-22-2017
Pros: Well run, boutique hotel with great service, nice accommodations and exceptional location. We came here last year for a special anniversary visit and will likely return at about the same time every year. Great for a long weekend in the heart of midtown, with terrific restaurants just a short walk and Bryant Park itself at your doorstep.
Cons:
10.0
Leroy
Exceptional
young couple
05-22-2017
Pros: The room was big, the staff was prompt and kind. The view was immaculate.
Cons:
9.6
Ashald
Exceptional
young couple
05-19-2017
Pros: Location cannot be better, rooms are clean and spacious. Staff is friendly and helpful. And nothing can beat the view form the window!
Cons: It turned out that the night we were staying they had a water shut-off. And we learned about that only after we checked-in and a service lady knocked on our door to let us know this news. Not that we wouldn't have stayed there if we knew about this in advance but we would've corrected our plans a bit if we learned about that before arriving to the property.
9.2
Pegggus
Wonderful
family with young children
05-16-2017
Pros: Got a junior suite. We often stay at chains and get full suites so my daughter was concerned. But it was plenty spacious. Floor to ceiling windows gave us plenty of light and a gorgeous park view. We were so fortunate to have been given a terrace room. Incredible! Bathroom was huge and toiletries were really nice. Bed was a tad uncomfortable but I don't think it's made for my arthritic bones. The staff were top notch. This is a high-end hotel that treats every guest as they are special. As a mom traveling with a ten year old, I really appreciated it. Room service was quick and friendly.
Cons:
7.9
Jun
Good
solo traveller
05-09-2017
Pros: silence
Cons: no water heater
10.0
Nelson
Exceptional
review category group of friends
05-01-2017
Pros: The staff was excellent and very professional! They went out of their way to make sure we were comfortable. Best hotel I have every stayed in New York. Will definitely return to Bryant Park Hotel. The location is unbeatable!!
Cons: Discount on prices would have been nice!
10.0
Caroline
Exceptional
young couple
05-01-2017
Pros: The bed and Egyptian linens were so comfortable, the view of Bryant Park spectacular. The shower is a deluge of water, the best shower on the planet!
Cons: The decorative "pillows" are a nice color, but hard as rocks.
9.6
Judy
Exceptional
young couple
04-29-2017
Pros: Great view from the room. Good amount of space. Liked the bathtub. Concierge was great.
Cons: Cleaners didn't replenish toiletries, not enough towels.
9.6
Dogmom
Exceptional
young couple
04-24-2017
Pros: This hotel is in a prime midtown location, and our room was beautiful and comfortable. The entire staff was pleasant and attentive. We got a free upgrade to a suite, thank you very much.
Cons: The only ding I can give them is that it is on the loud side. The street noise in our park-view room was bothersome most of the night. A tradeoff for the good location, I suppose.
10.0
Dianna
Exceptional
solo traveller
04-24-2017
Pros: Responsive to my request. Excellent location.
Cons: Very few plugs in the rooms support my equipment. They often slipped out. When I asked for an adapter, hotel indicated that there was a charge for them and I could purchase in the mini bar. More assistance from doorman would be helpful
9.2
Anonymous
Wonderful
young couple
04-24-2017
Pros: Staff was extremely helpful getting a suit cleaned that I needed. All staff were pleasant polite and had a smile.
Cons: I think the bed in our room did not have a box spring but it was comfortable.
9.6
Robert
Exceptional
young couple
04-23-2017
Pros: Staff were extremely friendly and professional. Amazing view of Bryant Park and Library.
Cons:
10.0
Licht
Exceptional
young couple
04-19-2017
Pros: Generous sized room (junior suite), amazing view, big bathroom with great shower & water pressure!
Cons: Pillows weren't very comfortable (big cotton vs. down or down-synthetic)
8.3
Dennis
Very Good
young couple
04-19-2017
Pros: Very nice bathroom. Enjoyed the large outside balcony patio that we had. Nice large windows. Comfortable bed.
Cons: The TV was not very good. Poor colour, not bright enough.
7.9
Yixing
Good
review category group of friends
04-17-2017
Pros:
Cons: There is one staff (MAN) that telling us to check out quicker through phone that didn't show much respect to the guest on our last day there.
10.0
Kim
Exceptional
family with young children
04-16-2017
Pros: The boutique atmosphere and the friendliness and helpfulness of the staff
Cons: Nothing
9.6
Martin
Exceptional
young couple
04-14-2017
Pros: Our view was excellent overlooking the park. The staff was very friendly. We were always out and about so we only spent time in our room in the evening. It was a very comfortable and large room for New York. The bathroom was very sizable with a bath tub and separate shower and two tables next to the sink which is more than we expected.
We didn't use the restaurants simply because we were always eating elsewhere as I made reservations ahead of time.
The pictures are views from our room as well as a picture of the hotel from Bryant Park
Cons: Although we were on the 14th floor we could still hear some street noise but it was tolerable. I'm sure that goes for other hotels as well so it didn't bother us.
8.8
Mollie
Excellent
solo traveller
04-14-2017
Pros: The staff was incredible. Very kind and sympathetic as my luggage arrived 2 days behind me.
Cons: Lighting is poor in the rooms.
9.6
Rachael
Exceptional
young couple
04-12-2017
Pros:
Cons: Room was quite cold
9.6
Kara
Exceptional
young couple
04-11-2017
Pros: The amazing upgrade to a suite with tons of windows overlooking Bryant Park. Hotel staff was attentive and wonderful. We'll be back!
Cons: Nothing! Wouldn't change a thing!
9.2
Maria
Wonderful
family with young children
04-11-2017
Pros: Great location, very comfortable suite, great view
Cons: Noisy hotel
10.0
John
Exceptional
solo traveller
04-10-2017
Pros: super modern hotel with a gothic twist
Cons:
6.7
Anonymous
Pleasant
solo traveller
04-10-2017
Pros: the location
The staff
The cleanliness of the place
The valet parking service
Cons: The room design and furniture
No complimentary water!!
9.6
Fiona26
Exceptional
solo traveller
04-09-2017
Pros: staff were first class, it is a great location easy to get every where
Cons:
10.0
Deborah
Exceptional
family with young children
04-08-2017
Pros: The city view from our room was amazing! The room was clean and very comfortable. The room was spacious.
Cons:
9.2
Luciano
Wonderful
solo traveller
04-07-2017
Pros: Very nice position, located not far from the 5th Avenue and Times Square
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