Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
The rustic-chic design blends perfectly; very near the action at Times Square, the property has comfortable, modern guest rooms, some of which have double bunk beds and are perfect for families.
Smoke free premises. 336 units. 16 stories, interior corridors. Bath: shower only. Accessibility (Call).
Pros: Excellent location
Family room is big enough for 2 adults and 3 kids.
Cons: They charge you for storing your luggages after check-out!
5.0
Verified Hotel Guest
Fair
Solo Traveler
04-13-2018
Pros: Location.
Cons: Room was tiny and facing a brick wall. Not clean. Sheets were stained. Staff was not friendly. Doesn't match the star rating.
7.0
Thomas
Good
Traveling as Couple
04-13-2018
Pros: Location, location, location.
Cons:
7.0
Verified Hotel Guest
Good
Solo Traveler
04-13-2018
Pros: Location.
Cons: Room size too small
10.0
Mahnaz
Exceptional
Group Traveler
04-13-2018
Pros: The Hotel Management and most of the staff were so nice, courteous and accommodating. They took care all our needs. We were so impressed.
Cons: I really can't say there was anything we did not like. Non Hotel Related comment - I am not sure why you have me from Norwalk, CT. Never been there! I live in Mass. And You do not give me a change to change it!
1.0
Verified Hotel Guest
Very Poor
Family with Young Children
04-13-2018
Pros: Just the location
Cons: It wasn't ckean at all. Very very tiny small room.
10.0
Kirsten
Exceptional
Traveling as Couple
04-13-2018
Pros:
Cons: The shower didn't have a door and bathroom was small.
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
04-13-2018
Pros: The location and the friendly service from the staff
Cons: Bit noisy, would have been nice with better soundproofed windows and hallway doors.
3.0
Misty
Poor
Family with Teens
04-13-2018
Pros: Location
Cons: My daughter had to sleep on the floor the first night. We moved the second day and my daughter stepped on two roaches.
7.0
Frank
Good
Traveling as Couple
04-13-2018
Pros:
Cons: $15 urban fee
5.0
Verified Hotel Guest
Fair
Group Traveler
04-13-2018
Pros: Not much, you compared it to a Marriot. Not even close.
Cons: Everything, noisy, cramped. Full size bed sunken in the middle. The waterproof mattress cover made you sweat and the air conditioner turned on/off on a cycle and very loud. The doorknob on the closet broke off when you touch it and the tv didn't work.
10.0
Jennifer
Exceptional
Family with Teens
04-13-2018
Pros: The staff was amazing!
Cons: I felt the rooms were quite small and the small windows in our room needed curtains. Otherwise great experience!
7.0
Sergio
Good
Family with Young Children
04-13-2018
Pros: Location, location, location!!
Cons: They sent us (my wife and 2 years old son) to the room 300. Small, ugly, no light, no security box, and a big water liking in the bath. I had to call 3 times to the front desk, and complain in person to change rooms. They shouldn't offer that room.
10.0
Verified Hotel Guest
Exceptional
Family with Teens
04-13-2018
Pros: the front desk was absolutely amazing. He helped us in getting a room with twin beds, rather than one double bed (this was a mom and daughter trip). He was very friendly and always said hello when we were going in and out of the hotel.
Cons:
6.0
Verified Hotel Guest
Pleasant
Solo Traveler
04-13-2018
Pros: The location is ideal
Cons: The elevators (only two) took so long and were always jam packed.
1.0
Lamar
Very Poor
Traveling as Couple
04-13-2018
Pros:
Cons: Housekeeper too loud . Early waking people up .
7.0
Verified Hotel Guest
Good
Family with Teens
04-13-2018
Pros: The location is perfect for the Theater District and Times Square. We walked every where. The room was clean, inexpensive and served our needs.
Cons: The room was tiny - really tiny. We were given a full bed for two adults and there was barely enough space for the person sleeping by the wall to get in and out of bed. Price was the key factor in our booking this hotel and it was a good value $ wise.
10.0
James
Exceptional
Traveling as Couple
04-13-2018
Pros: The front desk representative was amazing! She was friendly, conversational, and accommodating. Room was immaculate and comfortable. Can't ask for a much better location.
Cons: Bathroom was very small, but very clean.
7.0
Frank
Good
Solo Traveler
04-13-2018
Pros: I dtay here often and the staff is always friendly and helpful. Location is great.
Cons: The room was not so great, located on the 2nd floor, my view was of a bunch of generators. Could hear the humming noise a bit.
6.0
Fatma Birgul
Pleasant
Family with Young Children
04-13-2018
Pros: Location is perfect
Cons: The bathroom is too small
1.0
Haresh
Very Poor
Business Traveler
04-13-2018
Pros: Location
Cons: Smallest rooms ever for the star rating claimed
9.0
Thomas
Wonderful
04-13-2018
Pros: The location and the value.
Cons:
8.0
Verified Hotel Guest
Very Good
Family with Teens
04-13-2018
Pros: Location
Cons: Size of room Room service waking us up everyday at 9am to clean our room
5.0
Verified Hotel Guest
Fair
Family with Young Children
04-13-2018
Pros:
Cons: The television in the room had to be program every night. Maintenance would need to be called to come out with the 'master remote' to re-program the television to be able to change the channels. One time it took over an hour for maintenance to make it to
1.0
Nasim
Very Poor
Traveling as Couple
04-13-2018
Pros: Only the location.
Cons: Only the location was good otherwise the rooms were extreamly small and the room they gave has 2 single beds which was rediculous. The hotel was unwilling to cancel the reservation despite ample notice. Not happy with this booking at all.
8.0
Laurie
Very Good
Family with Teens
04-13-2018
Pros: Location Location Location. They also gave us a 1pm check out! Despite some housekeeping issues the room was clean and the beds were comfortable.
Cons: The maid left garbage in the closet from the previous occupants and also only left a quarter roll of toilet paper with no spare. Our key (and many others in the hotel) got deactivated.
4.0
Michelle
Disappointing
Traveling as Couple
04-13-2018
Pros: Not much to like except for the bar next store.
Cons: The elevators were super small and super slow the room size was a matchbox there wasn't even a chair in the room you could barely turn around in the bathroom way too small and dark I would never recommend it or stay there again
4.0
Edmund
Disappointing
Group Traveler
04-13-2018
Pros: Location
Cons: Yes. It smelled like urine and the shower was always plugged up.
4.0
Jeanne
Disappointing
Traveling as Couple
04-13-2018
Pros: The only attribute is the proximity to Times Square. The Front Desk staff were excellent. Although the rooms are match-box size, they were very clean.
Cons: Besides the match box sized rooms, the A/C unit was ineffective and noisy. It was like trying to sleep next to a Harley Davidson without a muffler. Upon arriving home I noticed a $190 debit to my VISA. I have asked for an explanation but been ignored.
10.0
Verified Hotel Guest
Exceptional
Business Traveler
04-13-2018
Pros: Great location, nice staff. Small rooms, but hey it is NYC. Would highly recommend.
Cons: Nothing
10.0
Verified Hotel Guest
Exceptional
Family with Teens
04-13-2018
Pros: The location was amazing. It was a perfect location. The hotel is centrally located and in walking distance to everything!!!
Cons: The room is beautiful but small. I didn't intend on sharing a bed with my adult daughter, but we adapted!
6.0
Ronald
Pleasant
Traveling as Couple
04-13-2018
Pros: location
Cons: To Small. Bed was only a full size. I was expecting at least a queen for a 3 1/2 star hotel.
9.0
Stephanie
Wonderful
Solo Traveler
04-13-2018
Pros: Location was great!
Cons: Room was not as clean as I would have liked.
5.0
Verified Hotel Guest
Fair
Solo Traveler
04-13-2018
Pros: The lobby, the location
Cons: The bed was small and uncomfortable. It was very noisey outside. Only 1 towel in the bathroom to shower. Overall, was very disappointed for the price.
5.0
Verified Hotel Guest
Fair
Traveling as Couple
04-13-2018
Pros: Amazing location
Cons: The hotel wasn’t very clean.
8.0
Verified Hotel Guest
Very Good
Solo Traveler
04-13-2018
Pros: They were really great about their shuttle service and finding you a way to the airport. Lobby was very nice.
Cons: The breakfast was confusing. There was a pre-paid breakfast voucher that was encouraged to purchase. However this wasn’t mentioned upon check in.
10.0
Verified Hotel Guest
Exceptional
Solo Traveler
04-13-2018
Pros: Location
Cons: Price was higher than nicer hotels when deals available at nicer hotels butt great location and staff
10.0
Verified Hotel Guest
Exceptional
Group Traveler
04-13-2018
Pros: It was a great location and the room wasn't small like most of the rooms I have stayed in. It was a regular room and there was space to move around.
Cons: They did charge $2 a bag to hold luggage. Most hotel I have been to just do it for nothing and I give the bellman a little tip.
1.0
Verified Hotel Guest
Very Poor
Traveling as Couple
04-13-2018
Pros: Location was about the only thing.
Cons: Extremely loud banging noise in the wall every 10 minutes which made it impossible to sleep. Hole in the ceiling No way to adjust heat, was too hot and too loud to open window Spotlight from sign shining in room Street Noise which was expected
8.0
Jessica
Very Good
Family with Young Children
04-13-2018
Pros: The staff was the highlight! Always happy, willing to help, cares for each guest. The hotels interiors were also designed well & looked great!
Cons: 1. I was disappointed there was no room service. 2.The elevators , there are only 2... and 1 was out of service most of the time we were staying there. There is a large freight elevator that they allowed us to use after we waited 10+ mins one time.
1.0
Ryan
Very Poor
Traveling as Couple
04-13-2018
Pros:
Cons: They double charged me with my room and also took additional $85 out for no reason.
3.0
Verified Hotel Guest
Poor
Traveling as Couple
04-13-2018
Pros: The location.
Cons: The room is dirty. The pillow is dirty and has bad smell， the ac doesnt work and i asked room service to fix but it still didn't work. The bed is really small， there‘s even some trash left in the room when i checked in
10.0
Mary
Exceptional
Traveling as Couple
04-13-2018
Pros: The location was perfect. The room was clean and the staff were helpful and friendly.
Cons: The only downfall was that the room was very warm and we could not regulate the temperature.
Cons: The room was smaller than I am used to but this is NYC and you’re out exploring by day!!!
2.0
Elizabeth
Poor
Traveling as Couple
04-13-2018
Pros: location
Cons: cleanliness and small room size
10.0
Baheja
Exceptional
review category group of friends
04-13-2018
Exceptional
Pros: The location is absolutely amazing! it's about 2 mins walking to Times Square!
The room I got was spacious and actually exceeded my expectations!
The staff are friendly and helpful, the hotel and the room were super clean.
RECOMMENDED
Cons:
9.6
Marie
Exceptional
family with young children
04-13-2018
Excellent trip and location
Pros: Very clean and fresh towels and linen
Cons:
9.6
Adriana
Exceptional
review category group of friends
04-13-2018
Lovely hotel in the heart...
Pros: Really close to Times Square, right in the heart of New York. Room was a reasonable size for two people and was cleaned with fresh towels daily.
Cons: Despite there being double glazing it was very noisy - we were on the 7th floor, however I guess that's what one would expect in the city that never sleeps
10.0
Alistair
Exceptional
solo traveller
04-13-2018
Exceptional
Pros: Good value and location
Cons: Problems with heating
8.3
David
Very Good
young couple
04-12-2018
Friendly people, wonderful sights, good...
Pros: Situation near Times Square. Helpful friendly staff.
Cons: Noise in outside street overnight from rubbish collection, late night revellers
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