Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
The rustic-chic design blends perfectly; very near the action at Times Square, the property has comfortable, modern guest rooms, some of which have double bunk beds and are perfect for families.
Smoke free premises. 336 units. 16 stories, interior corridors. Bath: shower only. Accessibility (Call).
Cons: Room was tiny and facing a brick wall. Not clean. Sheets were stained. Staff was not friendly. Doesn't match the star rating.
4.0
Anonymous
Disappointing
08-11-2017
Pros: convenience/location
Cons: AC was broken. 81 degrees in room first night. Staff said nothing could be done. Didn't offer anything for us sweating all night. Toilet clogged up. It was fixed the next day. Giant cockroach in lobby. Phone didn't work.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The room was a good size for a New York hotel.
Cons: Room service would have been a nice addition.
7.0
Anonymous
Good
08-11-2017
Pros: Location, location, location.
Cons:
4.0
Anonymous
Disappointing
08-11-2017
Pros:
Cons: Very very small room I paid less price for a way better hotel.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Great location.
Cons: Small but it was fine for our needs. Didn't care for the mandatory $15 a day plus tax "urban fee" that we didn't use.
1.0
Anonymous
Very Poor
08-11-2017
Pros: Just the location
Cons: It wasn't ckean at all. Very very tiny small room.
3.0
Anonymous
Poor
08-11-2017
Pros: Very good location
Cons: the sound proof is horrible. You can hear every door closing, people talking in the hallway, and noises from outside. I had to get ear plugs in order to sleep.
10.0
Anonymous
Exceptional
08-11-2017
Pros:
Cons: The shower didn't have a door and bathroom was small.
8.0
Anonymous
Very Good
08-11-2017
Pros: The location and the friendly service from the staff
Cons: Bit noisy, would have been nice with better soundproofed windows and hallway doors.
7.0
Anonymous
Good
08-11-2017
Pros: Location, location, location!!
Cons: They sent us (my wife and 2 years old son) to the room 300. Small, ugly, no light, no security box, and a big water liking in the bath. I had to call 3 times to the front desk, and complain in person to change rooms. They shouldn't offer that room.
5.0
Anonymous
Fair
08-11-2017
Pros: Location and price
Cons: Small rooms and very loud and malfunctioning air conditioner
1.0
Anonymous
Very Poor
08-11-2017
Pros: Nothing
Cons: Shower
6.0
Anonymous
Pleasant
08-11-2017
Pros: The location is ideal
Cons: The elevators (only two) took so long and were always jam packed.
7.0
Anonymous
Good
08-11-2017
Pros: The location is perfect for the Theater District and Times Square. We walked every where. The room was clean, inexpensive and served our needs.
Cons: The room was tiny - really tiny. We were given a full bed for two adults and there was barely enough space for the person sleeping by the wall to get in and out of bed. Price was the key factor in our booking this hotel and it was a good value $ wise.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The front desk representative was amazing! She was friendly, conversational, and accommodating. Room was immaculate and comfortable. Can't ask for a much better location.
Cons: Bathroom was very small, but very clean.
3.0
Anonymous
Poor
08-11-2017
Pros: Location
Cons: Room was small
7.0
Anonymous
Good
08-11-2017
Pros: The location is awesome. Just around the corner from Times Square.
Cons: The rooms were small and not clean.
7.0
Anonymous
Good
08-11-2017
Pros: I dtay here often and the staff is always friendly and helpful. Location is great.
Cons: The room was not so great, located on the 2nd floor, my view was of a bunch of generators. Could hear the humming noise a bit.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The location of this hotel is ideal. The room was spacious, the air-conditioning worked great, and it was very clean.
Cons: Even though it says that there is parking available, there really isn't unless you get lucky. I highly recommend purchasing parking in advance through a parking app.
8.0
Anonymous
Very Good
08-11-2017
Pros: The bed, the price
Cons: Both times I have stayed, the first day I can never get hot water in the shower. The second day i can get it no problem
9.0
Anonymous
Wonderful
08-11-2017
Pros: I would like to give 100 stars for the location! It's close to all the theaters and different subway lines! Clean and well organized. Great Staff!
Cons: Even considering that it is the NYC, it is smaller than the most other 3-4 star hotels. One double bed room, you don't even have enough room to leave two suitcases open.
1.0
Anonymous
Very Poor
08-11-2017
Pros: Location
Cons: Smallest rooms ever for the star rating claimed
3.0
Anonymous
Poor
08-11-2017
Pros: Only the location
Cons: The room was very small and I could see the light through the small gap on the door, which let the nois come easily to the room. I haven't slept well in that hotel.
2.9
Anonymous
Poor
06-21-2017
Poor service
Pros:
Cons: There was no customer service. Stagf was so rude I booked 2 rooms and both were on different floors.The washrooms and the room smelled very very bad.
7.9
Anonymous
Good
06-21-2017
Great family room
Pros: Very spacious, even the bathroom, for a family of 6. Furniture is obviously well worn and the bed skirts were gross but room appeared clean. Only street noise on the 4th floor was a few sirens every now and then. Front desk was very friendly.
Cons: The bellman appeared to hate his job and the security guy was rude. The lobby AC was non existent and the elevators were TINY.
5.8
Anonymous
Okay
06-21-2017
expensive for what you get
Pros: - It is one of the few hotels offering a room with 2 single beds.
- there is a coffee machine in the room.
- The hotel is near Time Square, meaning there are several subway stops nearby: The blue metro line "50th street" is only around the corner and there are also the red and the yellow subway lines next to Times Square. (But honestly I don't know why everybody always wants to stay next to Times Square? It is extremely loud with a lot of traffic noise and noise from ambulances all night long. For those who go to NY the 1st time: The avenues are the huge streets where there is most of the traffic. The streets are much smaller and less traffic. -> So make sure you take a hotel that is not located on an avenue but rather in a street, and it will be a little bit better.)
Cons: - The windows are thin and there is no proper seal: The noise from outside gets into the room like if the window was open. I could only sleep with earplugs.
- The 1st night it was cold outside and due to the bad quality of the windows it was also so cold inside, so that I had to switch on the heating for a while. (end of May!)
- the air condition/heating is so loud, that there is no chance sleeping when it is switched on.
- the beds are so soft that they sag in the middle.
- there is no proper bed clothes: There are just 2 linens and the blanket is in between.
- the bath room was dirty.
- on the last evening there was no hot water. Nor on the morning, when we checked out.
- All in all very expensive for what you get.
6.7
Anonymous
Pleasant
06-21-2017
Great location, small room
Pros: Location was great
Cons: The room was very small, even uncomftible
7.5
Anonymous
Good
06-21-2017
Satisfied- would stay here again.
Pros: Good location if you're staying in Times Square. Within walking distance of most attractions.
Cons: The bathroom was very small. The door literally scraped against the sink and the toilet when opening and closing it. We had to straddle the toilet in order to close the door. But, I expect that most hotels are this small because afterall- it is Manhattan.
5.8
Anonymous
Okay
06-21-2017
Average Hotel.
Pros:
Cons: I booked the king size but I got queen size room due to unavailability at that period of time.I could not wait because I wa s with my family along with 1.5 yes old son. Room size is very small and its not worth of money as per price rate.
10.0
Anonymous
Exceptional
06-21-2017
Excellent location and excellent staff
Pros: Staff were amazing and friendly, Cassandra and the other ladies at reception were fantastic and made a fuss over our 15 month old daughter
Cons:
6.7
Anonymous
Pleasant
06-20-2017
Pleasant
Pros: Hotel location is the best.
Cons: Rooms are too small and when you or your neighbors close the door the whole floor seems to be shaking.
10.0
Anonymous
Exceptional
06-19-2017
Exceptional
Pros:
Cons: Too much noise over night In the hallways and noise from Outside the hotel.
6.7
Anonymous
Pleasant
06-18-2017
Pleasant
Pros: Location
Cons: Small rooms. Very crowded lobby. Small lifts.
9.0
Anonymous
Wonderful
06-18-2017
Great location and reasonable price
Pros: Location was outstanding . Close to many theaters and restaurants. Staff very helpful and courteous.
Cons: Very small and tight
9.6
Anonymous
Exceptional
06-17-2017
Great location comfortable room
Pros: Great location. Comfortable bed and fluffy pillows. Room typical small NYC room but fine
Cons:
4.2
Anonymous
Disappointing
06-16-2017
Disappointing
Pros: Location
Cons: Rooms
9.2
Anonymous
Wonderful
06-16-2017
Clean, sparse rooms, but good...
Pros: Terrific location for subway, broadway, shopping.
Crisp, clean lobby.
Clean, comfortable, modern room.
Cons: Like many reasonably affordable ny hotels, tight small quarters, little counter space, very limited space for luggage.
No desk for work.
Second floor room looked out on back alley.
Slow, small elevator (but with second floor room... stairs were easy!)
7.9
Anonymous
Good
06-16-2017
Great location, small rooms
Pros: The location
Cons: Bathroom is very small with no room for toiletries & lifts were very slow
5.8
Anonymous
Okay
06-15-2017
NICE LOCATION, DRIPPING AIRCON
Pros: GREAT LOCATION, OLD REMODELED HOTEL.
Cons: THE A/C WAS DRIPPING, MAKING THE FLOOR WET WHEN WE WOKE UP. WE ALMOST GOT ELECTROCUTED. THE STAFF KEPT OPENING THE DOOR AT 9 AM WHERE IN FACT WE STILL HAVE 12 NOON TO CHECK OUT.
8.8
Anonymous
Excellent
06-15-2017
Great hotel for price. Great...
Pros: Comfy beds. Great location. The room for families was big and nice.
Cons:
7.1
Anonymous
Good
06-14-2017
Great location - small rooms
Pros: Location
Cons: Staff wasn't very friendly. Rooms a little bit small but it's NYC for the he right price.
2.9
Anonymous
Poor
06-13-2017
the predictable outcome of greediness
Pros: room decoration
wireless connectivity
Cons: - room not clean under the bed (old napkins, old room access cards, etc)
- glass window dirty and extremely thin - I could distinctively hear a small dog barking in the street from the 12th floor
- fire brigade head quarters just around the corner - imagine the noise you get all the time at any hour in your room
- be very careful with extra taxes you have to pay
- if you want to leave your luggage for a couple of hours more, you'll have to pay 2 US dollars
7.5
Anonymous
Good
06-13-2017
Mildew and Dust
Pros: Xtra towels and blankets
Cons: Shower curtin smelled like mildew had to keep bathroom door closed b/c smell came into other room. Also on side of bed near wall it was very dusty and other guest's items were there, such as a pill and zip lock bag.
9.6
Anonymous
Exceptional
06-13-2017
Fantastic location, extremely comfortable beds...
Pros: Bed was extremely comfortable, shower is fantastic, staff were really helpful and the location is ideal for sightseeing. Rooms have everything you need in them and they were extremely clean.
Times Square is only a minutes walk away and bus stops for bus tours are easily accessible by foot. During our 4 days in New York we only used taxi's on nights out as everything was so close.
Cons: Can't really fault the hotel on much. If I was to be picky to fill this section in I'd say that the water dispenser on our floor was warm but it did have an ice dispenser which meant we just had to fill our cups with ice first and let it settle for a few mins. Other than that an extra elevator would have been nice as there was usually a bit of a wait which obviously isn't very feasible but again this is only being extra picky as all in all the hotel was brilliant.
7.1
Anonymous
Good
06-13-2017
Great location, horrible room!
Pros: The location, location, location!!!!
Cons: I was super disappointed in our room. I had made a special request to get a room with a bit of a view, since this was a graduation trip for my daughter. We actually probably got the worst room at the end of the hall with a view of a rooftop with a tarp! We could barely see the sky to see if it was day or night. We were sooooo disappointed....not to mention the bed was broke and one side had a huge divot...horrible!
8.8
Anonymous
Excellent
06-12-2017
Perfect location and great for...
Pros: Location is great and the staff are helpful.
Cons: Small and slow elevators
8.8
Anonymous
Excellent
06-12-2017
Location location
Pros: Beds were very comfortable even the bunk ones for young adults
Cons: Having to pay 2$/bag to let them once we checked out until hour of departure
3.8
Anonymous
Poor
06-12-2017
terrible and no sleep possible...
Pros: location
Cons: there was way to much noise at the second floor as all machineries (Airco, kitchen etc) are built on a roof just next to the rooms at the second floor. They go on all night long and it seems there is a train going to your room! I requested another room and they kept on coming back with different excuses but all they promised a lot. nothing happened and there was no change of room.
5.4
Anonymous
Fair
06-12-2017
Passable
Pros: Location
Price
Bed was comfortable
Cons: Room wasnt cleaned properly
They didnt wipe dust for the whole week
No amenities available (sleepers, shower gel)
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