Intimate and welcoming are the best words to describe this beautifully maintained, refined hotel. Guest rooms and bathrooms tend to be small but the décor is rich, and there is high-quality service. The on-site Lantern's Keep lounge is a great private club-like hideaway for an intimate evening cocktail.
Smoke free premises. 114 units, some two bedrooms and efficiencies. 12 stories, interior corridors. Accessibility (Call).
Pros: Very clean and comfy bed.Great location and helpful staff.
Cons: Lighting could have been better as my room was dull.
7.1
Sue
Good
mature couple
09-28-2016
Pros: Staff were very helpful and location was great.
Cons: When I booked the superior queen room months ago the description said king size bed and this was totally incorrect. The room we were given was the size of a shoebox, dark and the bed was a double. We upgraded but it cost us more money even though the hotel had spare rooms and the prices were lower on the Internet than when we originally booked
6.7
Marc
Pleasant
young couple
09-25-2016
Pros: Cosy room.
Friendly staff.
Restaurant Le Triomphe.
Cons: Far too tiny room, even if cosy.
No natural light. So quite dark.
Noisy system if room in the back (air-conditioned system or lift mechanism?)
8.3
Muriel
Very Good
family with older children
09-25-2016
Pros: Warm welcome from receptionist, along with personalised letter informing us of walks in the area. Great walk as part of the hotel's network, they have a partnership with a walking tour company and offer a complimentary walk each day - ours was around Hell's Kitchen and it was really good. We had booked it online in advance, but you can probably arrange it with the hotel on site.
Front of house staff always smiling and acknowledged us each time.
Super comfy beds, into which we simply collapsed at the end of each day.
Very clean bathroom with good shower, plenty of towels and good toiletries. Chocolates on bed in the evening, as well as a free newspaper in the morning.
Very quiet location despite being in central NY.
Free wifi. Free coffee in a little room in the morning, and free water with orange/lime/cucumber, which was wonderful after a sticky day in the Big Apple.
The room is not huge but makes good use of space - and this is NY where space is at a premium. Ours had 2 big beds, a desk and chair, a large chest of drawers and a closet with hanging space.
Efficient cleaning & room service. In particular we had a problem with the in-room safe late on the friday night, called reception, were told that the engineer would be with us right away and wow - he was with us 3 minutes later, sorted out the problem and all was done smoothly. (And I was very grateful as it contained our travel tickets, money etc).
Super stay.
Cons: None of these are big issues.
The room was at the back of the building and quite dark. It was not possible to open the windows. The room had a slightly musty smell in places - it was very clean, I just think it needed real air to flow through.
The cocktail bar on site is for 18+ only so if you have younger children you cannot enter the bar, even if you only intend on buying soft drinks.
Steps to get into the hotel / no luggage ramp (and no porter when we arrived though he appeared later on after seeing to other customers).
7.5
Anonymous
Good
mature couple
09-25-2016
Pros: Staff very nice and helpful
Cons: Restaurant
Rooms dark
No nice lounge
9.2
Patricia
Wonderful
young couple
09-24-2016
Pros: The staff were fantastic! Incredible view from our room.
The bed was amazingly comfortable!
The availability of coffee downstairs.
We'll definitely recommend and return! Location quiet but close to everything A c
Cons: A coffee maker in the room would be great.
8.8
Natalio
Excellent
mature couple
09-23-2016
Pros: The location
Cons: The price
7.9
Federico
Good
family with older children
09-22-2016
Pros: The beda and excellent location
Cons: Nothing
9.6
Barbara
Exceptional
mature couple
09-22-2016
Pros: Liked the Moulton Brown creams & shampoo. Nicely & brightly decorated. Understated in a good way.
Pros: I love the location. Very convenient for travelers like me.
Cons: My room was small but cozy. I just didnt like the fact that my view was that of a wall.
10.0
Judith
Exceptional
review category group of friends
09-19-2016
Pros: Every member of the staff went out of their way to be friendly and helpful -- EVERY SINGLE ONE!!
Cons:
10.0
Lyne07
Exceptional
solo traveller
09-16-2016
Pros: Stayed for a week and the size of the room was perfect as was the location.... half way between Times Square and the Chrysler Building
Cons:
8.3
Janice
Very Good
mature couple
09-16-2016
Pros: Staff were amazing.
Cons: Room was very small
7.9
Michael
Good
young couple
09-16-2016
Pros: Situation between Times Square and Grand Central
Cons: Small cramped room. Very small bathroom with lack of shelf space. Lack of charging points.
10.0
Anthony
Exceptional
mature couple
09-15-2016
Pros: The location is outstanding for theater and dining options
Cons:
10.0
Rick
Exceptional
young couple
09-15-2016
Pros: Excellent small hotel with very friendly staff and clean rooms.
Cons: It could have used a little updating, but that didn't take away from the charm.
8.8
Fouad
Excellent
mature couple
09-10-2016
Pros: Nice staffFree wifiNear to Time Square
Cons: There was A/C noise in the old room that we stayed in for the fist two nights. Then they upgraded the room to the newly refurbished room with no additional charges at the last night.
8.3
Rosemarie
Very Good
family with young children
09-08-2016
Pros: Alex at the front desk was very welcoming.
Cons: Poor water pressure but we were barely in the room so we just dealt with it.
10.0
Margaret
Exceptional
family with young children
09-08-2016
Pros: Xxx
Cons: Xxx
9.2
Robyn
Wonderful
young couple
09-08-2016
Pros: Excellent location. Five minute walk to Time Square and ideally situated to reach all attractions and subways.
Very comfortable bed and great size room for New York.
Great help from Vanessa at Concierge organising our days plans. She was amazing.
Cons:
9.6
Derek
Exceptional
family with young children
09-06-2016
Pros: Very comfortable beds
Cons: N/A
10.0
Desmond
Exceptional
family with young children
09-06-2016
Pros: The hotel is in a great location for all the sights in uptown Manhattan, and if you like to walk, as my wife and I do, it is also located within 5th & 6th Avenues which are great walkways to Greenwich Village, Soho, etc and in the opposite direction to Central Park. The staff at the hotel were so accommodating and extra praise goes to the concierges, Vanessa & Bill and the bellhops, especially Seth.
Cons: The only complaint I would have about the hotel, is that the lobby is very small. There is a small meeting place, the New York Library, but this only holds Seats for 4 people. There were 5 plus a baby in our party so it was difficult to congregate. But this is only a minor complaint
7.5
Graham
Good
review category group of friends
09-06-2016
Pros: Hotel has a fantastic location, two blocks to subway ,timesquare, Grand central station. Staff most helpful., Rooms were quiet a good size for new york.
Cons: Very poor light in rooms
8.3
Anonymous
Very Good
review category group of friends
09-06-2016
Pros: Location was excellent and the staff extremely helpful.
Cons: The lighting in the room was quite minimal and made the room quite dark.
7.9
Viviane
Good
young couple
09-05-2016
Pros: we especially like the walking tours offered
and the cozy library. neat place.
Cons: nothing
10.0
Lesley
Exceptional
family with young children
09-02-2016
Pros: The hotel was very clean and the rooms were large. Comfortable beds too! The staff went of their way to make sure we were comfortable and the concierge took extra time to help us with our train tickets. Will definitely stay here again!
Cons:
10.0
Miguel
Exceptional
young couple
09-01-2016
Pros: Good location, friendly staff, soft clean beds, no bugs, good accommodations.
Cons: At some point one of the maids came into the room while we were away. I didn't find a do not disturb sign anyone so I couldn't hang it up.
Although nothing was missing and we did get some good chocolate left on the pillow.
Also our room didn't have a very good view, but that didn't matter to us that much
8.8
Reem
Excellent
family with older children
08-29-2016
Pros: I loved the location, the luxury linens, the service.
Cons: The double room I reserved was too small. I had to move to a suite so we could fit.
They need to include room sizes on their website.
10.0
Nancy
Exceptional
family with older children
08-29-2016
Pros: The small business feel and friendly atmosphere all give a charm to this hotel.
Cons: Nothing can be improved.
6.7
Anonymous
Pleasant
young couple
08-29-2016
Pros: Good location and staff were really helpful
Cons: Hotel was nice but expensive - you're paying for location
7.9
Gian
Good
family with older children
08-27-2016
Pros: Location (5 mins from Times Square and Bryant Park),
Confort bed
Cleanliness
Staff
Cons: Very small room,
No fridge in the room
9.6
Fiona
Exceptional
solo traveller
08-25-2016
Pros: I stayed here while in NY.
The room was small but comfortable, cute bathroom
The staff is great and the restaurant is high quality. I'd stay here again.
Cons: The air-conditioned was uncomfortably cold
7.9
Anonymous
Good
family with older children
08-25-2016
Pros: The service was great!
Cons:
8.8
Hayri̇ye
Excellent
family with older children
08-24-2016
Pros: Location, cleanliness
Cons: View to back of the building
9.6
First-time
Exceptional
solo traveller
08-21-2016
Pros: Excellent location! Had a really good breakfast!
Cons:
8.3
Dafydd
Very Good
family with older children
08-21-2016
Pros: The staff. Just awesome people. This is the best thing about the hotel and I hope the owners appreciate that.
The chef and food. We took advantage of the NYC food festival and paid $42 for a three course meal, which was exceptional value. The standard menu looked very interesting but maybe a little bit pricey?
Location for shopping, theatre, top of the Rock is perfect. The hotel is a retreat from the full on experience of Broadway and Times Square. Entering the hotel was like leaving a furnace behind.
Cons: Our room was a bit pokey and the view of the internal courtyard was like Fagin's den. The air con was an old style hotel based system so individual control of room temps was limited. Due to the heatwave, we froze!
Fixtures and fittings were Victorian/Edwardian in style but the flat screen TVs really needed an upgrade. This hotel charges top dollar so little things like that need to be addressed. The room was 301. Ensure you get a room that overlooks the street or learn the words for "You've got to pick a pocket or two....."
7.5
Alexey
Good
solo traveller
08-19-2016
Pros: Location, friendly staff
Cons: small room, dust on the furniture, short bed
7.9
Anonymous
Good
family with older children
08-18-2016
Pros: beds good. Room maids nice and accommodating about hours of cleaning. Lots of toiletries replenished regularly
Cons: Room Service. Once they did not deliver order. Another time, they rang up after order placed for hot water and three cups to say there would be an extra 5 dollar charge for bringing it up. When queried (as not so on other occasions and we had tipped them), the girl said 'okay it's free'. We then got only one cup with the three teapots.
10.0
Elena
Exceptional
family with older children
08-16-2016
Pros: The hotel was very nice, beautifully decorated and updated but still kept the old world charm. Very friendly staff and the location was perfect!!
Cons: no parking so we had to pay...a lot of $$$
9.6
Lawrence
Exceptional
mature couple
08-16-2016
Pros:
Cons: Wifi was not easy to manage; turned off at odd times.
7.9
Paul
Good
mature couple
08-15-2016
Pros: Great location, handy to everything
Cons:
10.0
Rita
Exceptional
family with older children
08-14-2016
Pros: Everything was just perfect
Cons: No complaints at all
10.0
Jeremy
Exceptional
family with older children
08-14-2016
Pros: Plenty of toiletries,the coffee in the lounge and access to a computer
Cons: Nothing
8.8
Anonymous
Excellent
young couple
08-14-2016
Pros: Upgraded to executive suite, very comfortable and spacious.
Cons: The AC vent on the ceiling was dripping. Told the front desk when we left to go out, 4-5 hours later upon return nothing had been done about it. Received discount at checkout, but one side of the bed was very wet and unable to sleep on.
10.0
Jean
Exceptional
family with young children
08-09-2016
Pros: Bathroom Cleaningness
Cons: Size Of the room
6.7
Lisa
Pleasant
family with young children
08-09-2016
Pros: Staff was very pleasant
Cons: Price value, not good. Had to pay for a room upgrade another $400.00 so we wouldn't be crammed in a small room.
8.8
Lara
Excellent
review category group of friends
08-08-2016
Pros: The staff made us feel very welcome, they were the best part of our hotel stay.
Cons: Staff and location
10.0
Goia
Exceptional
family with young children
08-07-2016
Pros: Clean rooms friendly helpful staff
Cons: Parking lot on website was 2 blocks away and there is a garage across the street
10.0
Ann
Exceptional
family with older children
08-07-2016
Pros: Location was excellent! Close to Times Square and Rockefeller Center, but quiet! Parking ramp across the street. Held our luggage after we checked out so we could continue to explore the city.
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