Hotels have overall ratings in the top 20% for their Diamond Rating level, plus no member complaints in the past 12 months and A Rated cleanliness and condition.
A Rated
Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Intimate and welcoming are the best words to describe this beautifully maintained, refined hotel. Guest rooms and bathrooms tend to be small but the décor is rich, and there is high-quality service. The on-site Lantern's Keep lounge is a great private club-like hideaway for an intimate evening cocktail.
Smoke free premises. 114 units, some two bedrooms and efficiencies. 12 stories, interior corridors. Accessibility (Call).
Pros: The location was brilliant and the staff were really helpful. I would stay at this hotel again.
Cons: Free water in the room would have made the trip better however this is being really picky
8.8
Anonymous
Excellent
06-29-2016
Relaxing stay in nice quiet...
Pros: Location great. Helpfulness of staff.
Quiet position
Cons: Bathroom very small.
Had to complain about other guests making a noise at 4am but this was dealt with quickly by staff.
7.1
Anonymous
Good
06-28-2016
Good
Pros:
Cons: Drinks and food were very expensive
9.6
Anonymous
Exceptional
06-26-2016
A wonderful stay in a...
Pros: We loved the location of this hotel, only a 5 minute walk from Times Square, yet set in a quiet street so very little noise at night.
The staff were all lovely, and very helpful.
The cocktails in the bar were gorgeous too!
We would highly recommend this hotel, we loved it and would happily return.
Cons: The blind in our bedroom did not quite block out the whole of the window at the bottom, nothing that a strategically placed cushion didn't sort out!
9.2
Anonymous
Wonderful
06-24-2016
Great hotel right near the...
Pros: Liked almost everything, beds and bathroom wonderful!
Cons: No fridge!
7.9
Anonymous
Good
06-18-2016
Good
Pros: Good location, helpful staff
Cons: Really small rooms; Room description misleading with "Superior" being small basic room; No view from 'Superior" rooms: lower floor rear rooms have zero daylight. Thermostat had zero effect.
10.0
Anonymous
Exceptional
06-16-2016
marvelous time
Pros: everyone was marvelous---helpful, knowledgeable, cheerful----from the valets to the desk personnel to the house staff. Couldn't have been more pampered, and would do it again in an instant.
Cons:
10.0
Anonymous
Exceptional
06-16-2016
An enjoyable stay, will stay...
Pros: The bed and pillows are wonderful.
Plus the cozy library and strawberries in the afternoon
Cons:
9.6
Anonymous
Exceptional
06-15-2016
June 2016
Pros: Hotel staff really good and helpful with excellent extras such as free coffee in the mornings ~ we were also really pleased with the brollies which were priceless with the weather being pretty wet ~ 5th Avenue location is very central for Times Square and near Empire State
Cons: Rooms comfortable but we're New York small
7.9
Anonymous
Good
06-14-2016
nice hotel, good staff, *please*...
Pros: The staff, especially Seth, were wonderful!
Cons: I was not able to check in earlier than 3 pm, which is understandable, but when I did check in, there were electrical problems in the room (the AC was not working). The room was hot, and I was forced to shower, change, and head off to an event without air conditioning.
9.6
Anonymous
Exceptional
06-07-2016
One of Midtown's best kept...
Pros: The comfort was satisfying. The staff was friendly and very helpful. And the location was exactly what I was looking for when it came to affordability and flexibility if plans were to change.
Cons: The bed was too short. Comfortable, but too short. The room I was in had no foyer to shield the bed from the hallway, therefore anyone walking by can see the entire room and what was happening within. Of course if your into that sort of thing, view the room first before your stay.
8.8
Anonymous
Excellent
06-05-2016
Lovely hotel - fantastic location
Pros: Loved the complimentary tea and coffee. Just what you need when you are up and out for an early morning of sight seeing.
Cons:
9.2
Anonymous
Wonderful
06-05-2016
Great location & comfy bed!
Pros: Beautiful comfy bed, location, quiet room.
Cons: No tea/coffee facilities in room. One morning outside reception water and coffee cold. Poached eggs in restaurant too runny.
9.2
Anonymous
Wonderful
06-03-2016
Excellent location in midtown
Pros: Staff were excellent and the location was excellent
Cons: Noisy AC,
9.2
Anonymous
Wonderful
06-03-2016
Fantastic trip to the big...
Pros: Great location and lovely service. Comfy beds and nice bathroom. Concierge very helpful
Free wifi
Cons: No tea or coffee in the room, rooms a little small
10.0
Anonymous
Exceptional
06-02-2016
What a great location to...
Pros: I would stay here again in a heartbeat. The staff were all very nice and helpful, it was very clean and comfortable, and the location was perfect.
Cons:
9.6
Anonymous
Exceptional
06-01-2016
Exceptional
Pros: The staff was extremely friendly, helpful. The location was beautiful and intimate and very near many great locations like Broadway and Times Square.
Cons:
10.0
Anonymous
Exceptional
05-31-2016
Comfortable stay at great location
Pros: Very clean. Location. Friendly staff.
Cons: minor miscommunications
9.2
Anonymous
Wonderful
05-31-2016
Great location for the New...
Pros: Midtown location easy walking distance to most popular tourist attractions, theatres and shopping. Very comfortable bed. Quiet.
Cons: No tea/coffee making facilities in room.
9.6
Anonymous
Exceptional
05-29-2016
Wonderful stay
Pros: Location is perfect, 44th is a quiet street between 5th and 6th Avenue. Walking distance to many, many places.
Rooms are clean and stylish (reserve deluxe instead of superior - more space and light).
Complimentary cafe/tea in the mornings, fruit water in the afternoon/evenings served in the library. Fresh strawberries int the front desk. Your own complimentary New York Times in the morning. Small things that makes you stay memorable.
There is a gym with Finnish sauna available.
Staff, most helpful and friendly - couldn't ask more. Concierges help you with everything and have a great attitude - positive and helpful. Thank you Vanessa and Bill for the best service ever.
Did you know, that James Dean lived there 1950-53 and they have a James Dean Suite.
Loved our stay, will definitely come back.
Cons: Superior rooms are very small and dark. Views from those rooms are surprisingly terrible.
Breakfast is nothing special - luckily there are many good cafes in the neighborhood.
9.6
Anonymous
Exceptional
05-25-2016
Love, love, love this boutique...
Pros: I was impressed by the attention the hotel staff gave to its property and guests. The facilities were updated, clean, and fresh. All of us commented on how nice it was that our towel linens were changed twice a day. Many in my group showered mid afternoon after a busy day and before dinner and a Broadway show. The property and treatment felt luxury high end but the pricing felt reasonable and appropriate. The staff were highly attentive and provided an abundant amount of personal service. One could tell that they took pride in their efforts. They (the concierge, front desk, housekeeper, engineer, bellhop, restaurant staff and bartender) all truly provided "wow" service! If I visit NYC again, I will stay at the Iroquois. Hands down.
Cons: The rooms could have offered a bit more lighting. Everything felt so dim and dark despite having all lights on. The desk chair in the room is likely not much of a necessity. It simply crowds a room with double beds. I could see keeping it in a room with a King size bed. If the hotel can find a way to configure a few more room outlets to bring them into the 21st century so that cell phones can be easily charged, that would be helpful.
8.8
Anonymous
Excellent
05-25-2016
What a classy hotel in...
Pros: Is the classic hotel and very nicely decorated The rooms are small but very adequate
Cons:
9.2
Anonymous
Wonderful
05-24-2016
I Love New York...
Pros: I enjoyed the quaint luxury atmosphere
Cons: The rooms are on the small side.
10.0
Anonymous
Exceptional
05-24-2016
Great hotel and easy location...
Pros: Staff was helpful and very polite. Liked location to Times Square.
Cons: no complaints
9.2
Anonymous
Wonderful
05-23-2016
Wonderful staff!
Pros: We booked a deluxe king which had a closet so small that the hangers had to go in horizontally! However, after talking with the manager, they gave us a different room which was wonderful. The staff is great and so accommodating. We would stay again. Very nice intimate bar and dining also. Location superb for Broadway shows and restaurants.
Cons:
10.0
Anonymous
Exceptional
05-19-2016
Great Place for staying at...
Pros: Great Location and people are really nice there. Near the 5th avenue, time square and central park are in walking distance. Transportation is also fantastic.
Cons:
10.0
Anonymous
Exceptional
05-17-2016
Exceptional
Pros: very nice clean room
this hotel is close to everything and the staff where very helpful I will stay here again
Cons:
8.8
Anonymous
Excellent
05-15-2016
Fabulous
Pros: The beds were so comfortable!
Cons: the air conditioner thermostat was controlled by the floor not the individual rooms so it never really cooled off but they did accommodate us with a fan.
10.0
Anonymous
Exceptional
05-15-2016
Short but very pleasant stay
Pros: Beautiful building, centrally located. I wish I had been there longer to really enjoy the library and restaurant.
Cons:
7.1
Anonymous
Good
05-12-2016
Nice, but disappointed.
Pros:
Cons: The blanket is not clean with green stained on it.
The front desk said their manager would talk to me on the second day, but did not pass in both the question and what they did to their manager.
8.8
Anonymous
Excellent
05-11-2016
Fabulous
Pros: Comfy bed. Nice size bathroom and room. Bathrobes a nice touch.
Cons:
9.6
Anonymous
Exceptional
05-10-2016
Exceptional
Pros: I'm local but the hotel is right across the street from my office. I needed to be in WAY too early and had a jet lagged partner at home whom I didn't want to disturb by getting up before the sun so I booked into the Iriquois for one night when I saw the reasonable rate available. The room was lovely, not large (NYC rooms rarely are) but laid out in a way that made it feel roomy. It was also QUIET, which is always a challenge in this town, so I got a good night's sleep before a long day at the office. The turn down service and complimentary treats were a nice touch and a welcome bit of pampering in the transition from weekend to work week. I'll definitely keep the Iriquois in mind should a future need arise to be close to the office.
Cons: The only (very minor) disappointment was that Lantern's Keep (the hotel bar) is closed on Sundays but, fortunately, there will be other opportunities!
6.7
Anonymous
Pleasant
05-09-2016
Great place, price/quality could be...
Pros: Great location
Cons: Small room, no view, price breakfast, no kids dinner (not even after asking!!)
10.0
Anonymous
Exceptional
05-05-2016
Exceptional Iroquois
Pros: Staff were very personable, friendly and welcoming. Rooms very comfortable. Excellent location.
Cons:
6.3
Anonymous
Pleasant
04-30-2016
Excellent location
Pros: Excellent location
Cons: Room was not always cleaned to an acceptable standard
10.0
Anonymous
Exceptional
04-30-2016
Would stay again
Pros:
Cons: Restaurant was very warm
9.6
Anonymous
Exceptional
04-26-2016
Great location, lovely staff, interesting...
Pros: Fabulous location for walking all over Manhattan.
Rooms small, interesting shapes but equipped with everything needed.
Staff friendly and helpful in contrast to most places we visited
Cons: Exhausted on Sunday evening, wanted to eat in but no food!
They did make a great recommendation though, only about 3 blocks away
9.2
Anonymous
Wonderful
04-25-2016
Brilliant location right in the...
Pros: Fantastic location right in the heart of things yet you feel you are a million miles away from the hustle & bustle of New York. Located down a quiet side street, you are in walking distance of Times Square, Central Park, Soho & the beautiful Bryant Park is practically at your door step. Very friendly & helpful staff & the hotel is lovely & clean with an elegant boutique finish in the rooms.
Cons: Couldn't get a seat in the bar on any of our 4 nights, but not really the hotels fault that their bar is popular with the guests!!
7.9
Anonymous
Good
04-21-2016
Nice stay in a well-located...
Pros: Location excellent and staff very helpful.
Cons: Really the hotel (accomodation / facilities / food & drink) is overpriced for what it offers but probably no different from other hotels in this location.
9.6
Anonymous
Exceptional
04-20-2016
A Midtown Mecca
Pros: The staff was pleasant, helpful. Service was prompt & requests were followed up immediately. The maid service was very efficient, & capable. No problem with high quality linens & towels,more than ample amount provided.The bed was very comfortable. The location was an easy 1 mile walk to Javits center, important because a taxi at 5:PM is near impossible! I would recommend easily.
Cons: Rooms are rather small. Not enough area for cosmetics in bathroom, making it more difficult to get ready in the AM.
As in almost every hotel, not enough lighting,especially in the bath area. There was an overhead, but no way to turn on?
9.6
Anonymous
Exceptional
04-19-2016
Exceptional
Pros: location and cleanliness of the room
Cons: Arrived at 10:30am. Checked in at the front desk. Was told that the room would be ready at 3:00pm. Came back at 4:30pm and the room was still not ready. Waited another 45 minutes to get the room key, The front desk clerk did offer us 2 free drinks at the bar for our wait.
5.4
Anonymous
Fair
04-19-2016
I liked the sofitel next...
Pros: Location very convenient to everything.
Cons: maid service poor--room small--staff gave wrong info on pkg
8.8
Anonymous
Excellent
04-19-2016
Great location, nice spot.
Pros: Very comfortable bed, 2nd floor room was surprizingly quiet (not facing street however so no doubt that helped) Staff was very pleasant and helpful.
Cons: Room was a bit chilly and dark even with all the lights on, bathroom was very small (but not unexpected for NYC). We did request ice one evening of our stay, but it never arrived prior to us needing to head out for the evening.
7.5
Anonymous
Good
04-19-2016
Great staff makes up for...
Pros: Great staff!!
Cons: Very small room and small bathroom
7.5
Anonymous
Good
04-19-2016
Good
Pros: Nice location, close to times square.
Cons: Nice room, however a bit small regarding the price.
8.8
Anonymous
Excellent
04-18-2016
Fabulous
Pros: The hotel was in a great location,clean and quiet.
Cons: The room was small as was the bed.
9.6
Anonymous
Exceptional
04-15-2016
Great place to stay in...
Pros: Very friendly and helpful staff, clean room and lovely bathroom.
Cons: Coffee making facility in the room would have been good
10.0
Anonymous
Exceptional
04-15-2016
Tartan Week Central
Pros: We were in town for Tartan Week festivities. The location of the hotel is within easy walking distance of all our destinations!
Cons:
6.7
Anonymous
Pleasant
04-14-2016
Pleasant
Pros: Location is great
Cons: Noise from something loose in stairway. I spoke with the desk person about it twice to no effect. Room venting very poor, air con did not work properly. So I complained and was told to just turn it off. Not the answer I was looking for. Rooms are TINY even for New York standards. Won't be returning.
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