Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Traditional luxury appointments and superior, well-mannered service are the hallmarks of this outstanding property that stands majestically at the south entrance to Central Park.
Smoke free premises. 259 units. 22 stories, interior corridors. Accessibility (Call).
valet laundry, room service, child care, area transportation-Midtown.
Terms
N, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 96 guests
Showing reviews 1 - 5 of 50
10.0
Anonymous
Exceptional
08-11-2017
Located in a prime area of New York city, mid-town Manhattan, this hotel has everything a business or leisure traveler could ask for. The location makes access to businesses, shopping, restaurants, and shopping only a brief enjoyable walk away. The staff are all professionally trained to respond to your every need and want. The Club lounge is staffed with several concierges, all of whom are eager to give information on a variety of activities and things to see in NYC. We enjoyed every moment, and can't wait to return.
Pros: The club lounge was spectacular- excellent staff
Cons: There wasn't anything we didn't like.
9.6
Anonymous
Exceptional
07-08-2017
Exceptional
Pros: Beds are great.
Cons:
9.6
Anonymous
Exceptional
05-30-2017
Exceptional
Pros: The convenient location.
Cons: There are some street sellers who are very rude around the corner of the hotel.
10.0
Anonymous
Exceptional
05-24-2017
terrific accommodation
Pros: staff were friendly and the hotel was terrific... looking forward to our next stay
xoxo
Cons: absolutely nothing
8.3
Anonymous
Very Good
05-11-2017
Very good
Pros: Can't be the location across the street from the park!
Cons: They didn't give us a room with a view.
9.6
Anonymous
Exceptional
04-17-2017
Exceptional
Pros:
Cons: The cocktails we had on Friday Night April were not good at all. We tried several different ones and none were good. We loved the bar itself but totally dissatisfied with the quality of the drinks themself.
9.2
Anonymous
Wonderful
04-05-2017
Was amazing!!!
Pros: The people at the Ritz's could not do enough for you!
Cons:
9.6
Anonymous
Exceptional
04-05-2017
Wonderful place to stay in...
Pros: I simply adore this hotel! Everything is wonderful!!!
Cons: I think the prices of the room service are very high !
10.0
Anonymous
Exceptional
03-13-2017
A dreamy stay with friendly...
Pros: The bed was extra comfy and I was surprised by being privileged on having an espresso machine in the room
Cons:
9.6
Anonymous
Exceptional
02-11-2017
Great Hotel by all measures
Pros: Location, just across Central Park and adjacent to some excellent Resturants
Staff were very helpful
Conceriege was able to get us broadway show tickets that were sold out for the next 6 months
Cons: N/A
8.8
Anonymous
Excellent
01-01-2017
Fabulous
Pros: Great location
Cons: breakfast
7.9
Anonymous
Good
12-30-2016
Good
Pros: Location
Cons: Room service is too slow and sometimes dont deliver what u requested
9.2
Anonymous
Wonderful
12-19-2016
This stay was for a...
Pros: Service was outstanding! Our special occasion was a milestone birthday and the staff, especially Ronald, could not have made it more special. They sent a cake and balloons and were sure to wish my mother a happy birthday every time they saw her. This is my second time to stay here and it was marvelous. Fantastic location. The central park view is not to be missed!
Cons: $1350 per night and they charge for $14.95 for wi-fi? Really?
10.0
Anonymous
Exceptional
12-05-2016
Ritz-Carlton Central Park, I cant...
Pros: All of the staff, were the most friendly and helpful of any place that I have ever stayed. The location is also the best.
Cons: No coffee in my room, no ice maker on my floor, these two things were big to me
9.6
Anonymous
Exceptional
11-09-2016
Lovely sanctuary in the city
Pros: Beautiful
Property -- beautiful staff!!
Cons:
5.4
Anonymous
Fair
10-31-2016
Passable
Pros: Location
Cons: Room
6.7
Anonymous
Pleasant
10-18-2016
Definitely not the same sandard...
Pros: Room & furnishings we're nice, quiet & comfortable. WIFI was fair but there was a direct connection (cabled internet) out of site under the desk where it was not immediately apparent & nothing in the check-in materials mentioned this. Housekeeping was good arriving while I was still on hold for housekeeping after a small cut.
Cons: Staff was a mixed bag, some very nice, some very surly and the night clerk apparently overworked & rude in 1 case when someone was trying to contact me in an emergency, spelt my name & was told there is no one here by that name. Bathroom was devoid of many TSA prohibited items that are useful. Came with 1 bar of soap, 1 mini bottle of Scope, shampoo/conditioner & Asprey purple water. No moisturizer after a dehydrating flight, no toothpaste, shave cream, hand sanitizer etc. Mini-bar was small, missing an item; I drank 2 diet Pepsis, (only diet selections) & they were replaced by 2 generic things. About on par with the Golden Nugget in downtown Vegas but I think both are Michelin rated.
10.0
Anonymous
Exceptional
09-05-2016
So chic at Central Park!
Pros: I adore everything!
The room with a beautiful view of Central Park, the kindness and professionalism of all the staff.
Very clean and with a lovely scent in every part of the hotel. Tres chic!
Cons: The tv and the cable networks do not have the high level of the hotel.
10.0
Anonymous
Exceptional
08-31-2016
I had a ball
Pros: Friendly staff and good food everything u great
Cons:
10.0
Anonymous
Exceptional
08-31-2016
Exceptional
Pros: Everything. It worth every penny
Cons: Nothing.
9.6
Anonymous
Exceptional
06-20-2016
In the heart of New...
Pros: Beautiful suite, rooms viewing the park. Close to Broadway, the staff was friendly and very helpful. Comfortable beds and substantial meals
Cons:
6.3
Anonymous
Pleasant
04-26-2016
Great location, Infrastructure needs improvment
Pros: Lage
Cons: Infrastruktur ist alt
7.9
Anonymous
Good
03-29-2016
Great staff great service but...
Pros: Great staff !! Good service, friendly made us feel comfortable!
Cons: Room small for the price! Delux room with view! They were remodeling rooms above so the noice was uncomfortable. And the staff did not notify!
9.6
Anonymous
Exceptional
03-27-2016
Classy but pricey.
Pros: Ask for a view of the park on a high floor. We where on the 18th floor and the view was truly amazing. Made the price more palatable. Bed was extremely comfortable and the bathroom was luxurious. Staff and service exceptional.
Cons: There is no justification for the prices for food and room service . After our first breakfast which cost 170 dollars, for 3, we ate elsewhere. 44 dollars for 2 fried eggs. Scandalous.
9.6
Anonymous
Exceptional
01-28-2016
New Years view couldn't be...
Pros: View of Central Park and the fireworks
Cons: Price
10.0
Anonymous
Exceptional
11-22-2015
Exceptional
Pros: The staff were personable and warm; the room was gorgeous; location is perfect. We had a wonderful stay.
Cons:
5.0
Anonymous
Fair
09-13-2015
Worse service ever
Pros: Location
Cons: 30min wait for my car from valet
8.8
Anonymous
Excellent
09-05-2015
Fabulous
Pros: Receptions. Concierge. Very welcoming staff
Cons: Nothing
10.0
Anonymous
Exceptional
08-29-2015
Exceptional
Pros: Everything
Cons:
9.2
Anonymous
Wonderful
08-14-2015
Superb
Pros: Staff . At reception and concierge. Specially those in the front who takes your laggag and car to garage.many thanks to them.
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