Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Sophisticated, subdued and in an upmarket British-modern style, the hotel has a calm and cool ambience. The bathrooms are small but very well appointed with contemporary décor. A low-key winner.
Smoke free premises. 194 units. 16 stories, interior corridors. Accessibility (Call).
Cons: parking was expensive. The room needs better lighting.
10.0
Anonymous
Exceptional
08-11-2017
Pros: It felt like home away from home. I loved my entire experience at The Roger. Especially loved the lobby and bar area. Felt like I was in my own living room. Staff superceded my expectations. Exceptional service. Slept well too! Super comfy bed. Thanks
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Location. Quiet. Staff.
Cons: Slow elevators.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The staff were all so friendly
Cons:
8.0
Anonymous
Very Good
08-11-2017
Pros: Mattress
Cons: missing of in-house slipper
6.3
Anonymous
Pleasant
12-08-2016
Not worth the price
Pros: Bed was comfy, nice bathroom
Cons: Wifi is not free as charged a resort fee.
Large security charge placed on card- which was not mentioned at check in time.
Only 1 elevator worked- particularly annoying when everybody checking out at same time.
Staff not particularly helpful.
7.5
Anonymous
Good
12-08-2016
Good
Pros: Big comfy bed
Cons: No breakfast included in our package although paid over 300 dollars a night however included in another families deal, who actually paid considerably less than us to stay
9.6
Anonymous
Exceptional
12-06-2016
Exceptional
Pros:
Cons: took so long to check in with cash-deposit
9.2
Anonymous
Wonderful
12-06-2016
Optima estadia
Pros: Ambiente do hotel
Cons: Elevadores
9.6
Anonymous
Exceptional
12-05-2016
Fabulous location!
Pros: Brilliant location. Lovely rooms. Very clean hotel. Free wifi.
Cons: There were no tea/coffee making facilities in the room. You had to go down to the lobby to collect a hot drink.
9.2
Anonymous
Wonderful
12-01-2016
Excellent location in the centre...
Pros: The staff were friendly and very helpful. The room is spacious for a central hotel in New York
Cons: It was a little more expensive than we would have liked to pay. Taxes and fees are not included in the booking.com price (beware!)
9.6
Anonymous
Exceptional
11-29-2016
Definitely would stay again
Pros: Location location and excellent staff
Cons: Bedding wasn't changed in room .. not enough towls .. mini bar had crazy prices so did bar and food . Didn't eat in hotel.. rooms where not very sound proof at times
9.6
Anonymous
Exceptional
11-29-2016
Lovely Boutique Hotel
Pros: Amazingly soft bed with Egyptian Cotton sheets.
I did love the complimentary morning coffee and tea table.
Good location.
Cons: Breakfast should have been included to the price. Pointless taxes as resort fee per night. You already pay for the room and they advertise as a hotel with free wifi, why that tax? I would see it as just another reason to make money.
6.3
Anonymous
Pleasant
11-28-2016
Nice location, horrible price.
Pros: The location was great and to be honest the hotel looks nice. While I took issue with the front desk staff, the cleaning staff were very kind and courteous.
Cons: Check-in was incredibly slow and my booking was entered in incorrectly by the staff. The hallways are a bit narrow and the rooms tend to be smaller than you would think considering the price.Our thermostat would not budge off of 70°F +/- 2°F (definitely not broken but restricted by the building's main unit) and the unit's fan is very loud, so we resorted to turning it off completely so we could sleep. Honestly the only redeeming quality is the proximity to the Empire state building. I probably will go elsewhere next time, it would have been worth it if the price were just a bit lower.
9.6
Anonymous
Exceptional
11-28-2016
nice hotel great location
Pros: room was bright and staff was very nice and early check in was nice was, great location
Cons: $8.00 kitkat bar big big ripoff come on folks lets get real!!
7.5
Anonymous
Good
11-28-2016
Good
Pros: The bed was comfortable with nice pillows.
Cons: The room was small.
9.6
Anonymous
Exceptional
11-28-2016
Exceptional
Pros: The decor and architecture.
The free coffee/tea in the mornings.
the happy hour at the bar.
Cons: no 24 hour room service
9.6
Anonymous
Exceptional
11-27-2016
The Roger
Pros: Friendly staff. Great location. We were there for the Thanksgiving day parade 2016 and couldn't be happier. The location is great and near tourist attraction (walkable) such as Empire State building, Time Square.
Cons: Price is high but that is expected for holidays traveling.
9.6
Anonymous
Exceptional
11-27-2016
Exceptional
Pros: Quiet street. Friendly and helpful staff.
Cons: Heat in room got too hot, not able to control thermostat.
9.6
Anonymous
Exceptional
11-24-2016
Fantastic staff at The Roger
Pros: Rooms clean and comfortable, and beds were fantastic. Staff very friendly and helpful. Good location - in close proximity to many of the major attractions in the city and easily accessible to others.
Cons: It was a shame that there were no tea/coffee making facilities in the room. However, we could access free tea/coffee from Reception in the mornings.
9.6
Anonymous
Exceptional
11-22-2016
Would stay here again!
Pros: Room was very nice and clean. They held our bags the day we checked out since our flight departed at night. They also texted me as soon as our room was ready. And how can I forget the gentleman at the door that opens the door for me everytime!
Cons:
10.0
Anonymous
Exceptional
11-21-2016
Awesome hotel in midtown
Pros: We got upgraded for free to a very nice and big room with a big terrace. The hotel itself was really nicely decorated, I loved that you had tea and coffee for free in the morning and cider in the afternoon. Free wifi was a plus. Very clean, location was great.
Cons: nothing.
7.9
Anonymous
Good
11-15-2016
not cheap. but nice.
Pros: Gute Lage. Nettes Personal.
Cons:
10.0
Anonymous
Exceptional
11-15-2016
very enjoyable stay in Roger's...
Pros: Beds were very comfortable. The location was ideal. staff were very friendly and accommodating.
Cons: Price of alcohol is expensive as are the room snacks.
9.2
Anonymous
Wonderful
11-14-2016
Superb
Pros: Every morning a free tea and coffee buffet in the lobby.
Every mon-fri a free wine hour.
Nice extra's!
Cons: It can be noisy (esp. When other guests shut their doors).
7.1
Anonymous
Good
11-13-2016
Great location but dark, noisey...
Pros: Busy hotel close to the Empire State building and not far from Times Square. Very comfortable rooms.
Cons: Poor sound proofing so the street noises can be heard all night. Very dark rooms, with little additional lighting. Breakfast price is shockingly high and far from worth it.
7.1
Anonymous
Good
11-12-2016
My stay.
Pros: Location. Staff
Cons: There was high noise levels in the hallways and from the surrounding construction sites. Walls are very thin. Staff are loud while cleaning rooms. Doors from adjoining rooms slam shut. It was hard to get a quiet rest.
7.9
Anonymous
Good
11-10-2016
Stylish, dapper, excellent location.
Pros: Nice big bed
Free wine between 5pm and 6pm.
Love the style of the lobby a lot.
Location is amazing!
Cons: Small bathroom
View outside window of room was abysmal made me want to slit my wrists.
Decor inside the room was a little too dark for my tastes, but that's personal preference.
7.9
Anonymous
Good
11-09-2016
Good pick in Midtown
Pros: Excellent Location, Room is very nicely decorated and the king was quite spacious by NYC hotel standards.Very nice staff from doorman, to hotel receptionist
Cons: No heating in the room even if it was pretty cold outside (4-5 C at night). When asked they said they have a "natural air" policy for this period of the year (1st week of november) :), quite lame excuse and situation for 4 star hotel. However they did provide a portable heater after insisting it was too cold
7.1
Anonymous
Good
11-09-2016
A little surprised.
Pros:
Cons: The breakfast was pathetic for almost $30.00! The location was great because all around the hotel were great deals for food.
7.1
Anonymous
Good
11-08-2016
Great Location.
Pros: Beds were comfortable. Location was excellent, within walking distance of Empire State.
Requests for extra towels for showers was fulfilled immediately which was great. Door staff were mainly friendly.
Cons: 2 double beds in room. Had requested one double and 2singles. We stayed 9nights with very little interaction with Hotel Staff. Bar maid was not welcoming. The glass of wine was served on the Thursday and Friday in the foyer area by a friendly girl but not visible on any other evening and I would not have felt comfortable approaching the bar maid to ask
10.0
Anonymous
Exceptional
11-08-2016
Impressed!
Pros: Superb room with a terrace from which we could see the Empire State Building. Huge bed, very comfy and cleaned every day.
Cons: Not having coffee / tea making facilities in the room.
10.0
Anonymous
Exceptional
11-05-2016
Excellent hotel in fantastic location
Pros: The staff were extremely helpful and very friendly! The room was quiet and spacious and spotlessly clean! Would recommend this hotel to everyone!
Cons: Nothing - everything was better than expected!
8.8
Anonymous
Excellent
11-03-2016
Fabulous
Pros: Location excellent, staff helpful
Cons:
10.0
Anonymous
Exceptional
11-02-2016
October 2016 visit
Pros: Door men were excellent
Cons: Our room and bathroom lost electrical power and 4 of us needed to get ready for a reservation event. The timliness of maintenance was not very effiicient.
10.0
Anonymous
Exceptional
11-01-2016
Awesome hotel, great location and...
Pros: Big bed and very confortable, big bedroom, nice lobby, the staff its very professional and kind.
Cons:
9.2
Anonymous
Wonderful
11-01-2016
Superb
Pros: Friendliness and helpfulness of staff - a great mid-town location with comfort and service to match.
Cons:
9.6
Anonymous
Exceptional
10-31-2016
Real hospitable
Pros: Staff are very attentive. Bellmen are great and so are the folks at the front desk. I don't recall his name, but the gentlemen with the mustache that checked us in was fantastic. I look forward to staying there again.
Cons:
9.6
Anonymous
Exceptional
10-29-2016
Fabulous
Pros: Really comfy beds.
Loved wine hour.
Very helpful staff.
Great early tea and coffee.
Fabulous location.
Beautiful hotel and super clean.
Cons:
7.9
Anonymous
Good
10-28-2016
Great stay.Fantastic location would bring...
Pros: Fantastic location.Decor of lobby area very stylish.Great friendly reception staff and doormen .Comfy Beds.Smooth silky bed linen.Good shower.
Cons: Beds too small for 2 adults sharing. Aircom- room was too hot and aircom didn't work.No coffee/ tea making facilities in room.Sharp edges of beds!We all kept hitting our shins on the corners!Mini bar prices CRAZY expensive- would have spent money if more reasonable.
10.0
Anonymous
Exceptional
10-26-2016
Perfect option
Pros: Everything. Lovely, clean cozy room
Cons: Nothing
5.8
Anonymous
Okay
10-26-2016
P
Pros: The bed was comfortable
Cons: The hidden fees in the booking. I felt very ripped off by the hotel. Also it was very noisy and I couldn't sleep
6.7
Anonymous
Pleasant
10-26-2016
A nice but expensive boutique...
Pros: Location. Friendly doormen. Tea and coffee availability a nice touch and wine in the evening.
Cons: Room smelt of smoke which was really not good as it was an expensive stay. Room too pricey after final cost with extra taxes. Rim round bath where it hadn t been cleaned properly.
7.5
Anonymous
Good
10-24-2016
Good recent stay with minor...
Pros: Coffee in lobby
Ease of check in
Ease of valet parking
Cons: Security key in elevator had to be rebooted two times during our stay
Smaller than average bathroom
9.6
Anonymous
Exceptional
10-24-2016
Very comfortable and clean! Awesome...
Pros: Breakfast was awesome!!!!
Cons:
9.6
Anonymous
Exceptional
10-24-2016
Great location, quite, nice rooms...
Pros: staff is great! Eddy is a great guy!
Cons: To bad the breakfast is to expensive and therefore we did not used.
7.5
Anonymous
Good
10-22-2016
Nice hotel but nosey room...
Pros: Cute hotel nice vibe, good location, friendly people.
Cons: Great hotel otherwise, but here is something strange.
Cleaning staff walked in on me twice. Yes not once but twice. Seriously? Not happy with that. She knocked shortly after 8 - I wasn't dressed but thankfully I was right by the door and opened it just a crack before she fully opened it. I obviously wasn't ready for the day and simply smiled and asked her for more towels which she brought me.
Less than an hour later, someone (assuming same person) knocked on the door. Before I could answer, barely 5 seconds goes by, and she opens the door and starts coming in as I was just getting out of the shower. Wow that seems pretty basic stuff to not walk in on guests, especially that early in the morning. I would understand if it were closer to checkout time.
Other people would probably ask for a refund. Not sure. Either way I probably won't stay there again unless they blow me away with their response. It was just a strange occurance and I'm not blaming them all just had to share. I travel a ton and that's not normal.
7.1
Anonymous
Good
10-22-2016
Good location but small dark...
Pros: Good location. Nice breakfast
Cons: Wifi problems. Small room for the $. Not enough lighting in room or bathroom.
9.2
Anonymous
Wonderful
10-21-2016
A very nice boutique hotel
Pros: I have been travelling in NY for 3 years now, and I finally found my accomodation in town. this boutique-hotel in the very heart of Manhattan is very clean, the staff is nice, so is the restaurant even if a way too expensive.
Cons: The breakfast buffet costs 37$: for such a price, the selection should be wider. The restourant is very nice, but the wine list should be a little bit larger.
10.0
Anonymous
Exceptional
10-20-2016
Best stay in New York...
Pros: Our stay at the Roger was perfect. We loved the location, staff, cleanliness, everything. Wine hour and free coffee in the morning were a definite plus. Special thanks to the front of house team who made our stay very pleasant. They had a gym which was surprisingly well equipped and added a nice bonus for a longer stay.
Cons: The only thing we weren't that happy about was the 500$ guarantee which wasn't mentioned beforehand in the booking.com website. The money was of course never actually charged but it was 500$ less shopping money for the duration of the trip ;)
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