The Westin New York at Times Square

AAA Inspector Rating
8.7
Very Good
903 Guest Ratings
270 W 43rd St
New York, NY 10036- Map It
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AAA Inspector Rating Details (scale 1-5)
4.0
Overall
Room4.0
Bath3.9
Public Areas4.1
ARATED
AAA Inspector Notes
Right on Times Square, this impressive, business-friendly hotel has it all: clean, modern architecture; stylish, comfortable rooms; and fine dining. There is a movie multiplex directly off the lobby. Standard rooms in the main tower are well appointed yet the bathrooms can be a bit small and minimalist in style. The rooms in the Atrium Club section have upgraded bathrooms, queen beds in the doubles, somewhat newer furnishings and a warmer, more appealing decorative scheme. Smoke free premises. 873 units. 45 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Contemporary Hotel
Location
Corner of 8th Ave. 270 W 43rd St 10036. Station: 42 St-Port Authority.
AAA Benefit
Members save 5% or more and earn Marriott Rewards® or SPG® points when booking AAA rates!
Eco Certification
The Audubon International Green Leaf Eco-Rating Program recognizes lodgings that have met environmental best practice standards for water quality, water conservation, waste minimization, resource conservation and energy efficiency. Green Seal is an independent, non-profit organization that uses science-based standards and the power of the marketplace to create a more sustainable world.
Parking
on-site (fee) and valet.
Dining & Entertainment
restaurant, full bar.
Business Services
Available on premises
Room Amenities
coffeemakers, safes. Fee: high-speed Internet, wireless Internet. Some: refrigerators, microwaves.
Sports & Recreation
recreation programs in season, exercise room.
Guest Services
valet laundry, boarding pass kiosk, room service.
Terms
pet friendly (call for restrictions/fees.).

Guest Ratings

OVERALL GUEST SCORE
Very Good
Based on Ratings from 903 guests
Showing reviews 1 - 5 of 50
7.4
Verified AAA Guest
Good
Group
12-07-2016
It's nice and super close to Times Square.
Pros: Location was nice and lobby and function rooms were lovely. The bed in the room was super comfortable.
Cons: Parking was too expensive. The room was not that impressive. The bathroom door couldn't lock and the toilet seat was peeling.
10.0
Verified AAA Guest
Exceptional
Group
10-19-2016
It is a great location with very spacious rooms.
Pros:
Cons:
1.0
Brandon
Very Poor
Solo Traveler
10-13-2017
Pros: Nothing. Disliked customer service staff, manager, lack of willingness to work with guests. All they cared about was money and ridiculous policies.
Cons: Incidentals deposit per night was $150. If paying deposit with cash, it's $300. With my credit card on hold by bank for potentially fraudulent charges, all I had was $150 cash to cover charge. Hotel refused to let me stay without $300 deposit. No refunds.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
10-13-2017
Pros: So close to Port Authority Bus Terminal and Broadway musicals. Hotel employee from Ethiopia, at front desk was AWESOME - so kind and helpful. She made a great first impression of the hotel. The bellmen downstairs were great too -even when I misp
Cons: I was given complimentary internet but I guess I pushed the wrong button and chose the upgrade version (it was not clear). The front desk guy at checkout was gracious enough to remove the charge.
10.0
Matthew
Exceptional
Family with Young Children
10-13-2017
Pros: Great hotel near Times Square for a reasonable price! Can't beat it!
Cons: None
Showing reviews 1 - 5 of 50