In the middle of all the Times Square action, the upper-level lobby welcomes guests to this upbeat gotham hotel. The décor is fashionable, rooms are stylish, and the suites make the most of the space. The corner units have especially good views of Midtown. The "Marvelous" suites provide a well thought out design for a family, or for a couple traveling together and who have different sleep needs.
Smoke free premises. 509 units, some two bedrooms. 57 stories, interior corridors. Accessibility (Call).
Pros: the bed was good and the room was clean but too simple. No Waooo, No Magic.
Cons: 1:the breakfast . the restaurant was always empty ; no ambiance and freezing !!! the AC was too strong.
2 :the volume of music in the lobby was too high.
3 : the bathroom was poor (miserable)
7.9
Andrew
Good
young couple
09-15-2016
Pros: Chic, trendy, upscale environment
Cons: The power went out delaying our ability to get ready for our day. I called and left a voicemail with the manager and never got a response back. Also, while checking in, I attempted to pay cash for my room, as I avoid using credit when ever possible ... The lady at the front desk shot down this transaction stating it was "easier" for the hotel if I used my credit card. What was convenient for me didn't seem important .
4.6
Nicky
Disappointing
solo traveller
09-13-2016
Pros: Location
Cons: The cleanliness and the place felt more of a party building with the loud and dark bar at reception. Didn't feel like a bright and friendly hotel from reception. The room was very misleading from the pictures and had to pay for wifi when it should be free especially when it is supposed to be a top end hotel like the W. Very very disappointed! No one asked if I would like a newspaper in the mornings.
9.2
Cédric
Wonderful
family with young children
09-10-2016
Pros: Great location ! Nice & very professional staff
Cons: No complimentary wifi in the rooms
9.2
Trudi
Wonderful
family with young children
09-09-2016
Pros: The property is lovely. I especially loved walking into the vestibule entry off 57th St. to be surrounded by water on all three sides and a riot of pink orchids. It was cool and refreshing, smelled wonderful, and in stark contrast to the craziness of Times Square. Kind of felt as if we were walking into a Balinese resort. Our room was clean, modern, and the beds and pillows were comfy. Check in/out was quick and efficient, and the bubbly, fruit-infused water was delicious. Absolutely no complaints. Would stay here again...absolutely.
Cons: This didn't bother us at all, but the more picky in the crowd may take issue: The grouting in the bathroom is beginning to show its age. Again, not an issue for us. the great Bliss bath products more than made up for this.
10.0
Lee
Exceptional
young couple
09-08-2016
Pros: Location was excellent especially for it being our first time in New York, walking distance of everything we wanted to do and very easy to find your way around.hotel was spotless clean and facilities and staff were excellent!
Cons:
10.0
Umar
Exceptional
family with young children
09-08-2016
Pros: Location!
Cons:
8.3
Antionette
Very Good
review category group of friends
09-07-2016
Pros: The beds were really comfortable. The location was great--close to all Manhattan things we wanted to do. The staff was very helpful and friendly.
Cons: The hotel did not have food service--not even snacks in the bar--real bummer. The lighting was terrible--hallways very dark and limited lighting options in the room. They play the Muzak totally TOO LOUD!!!
9.6
Lee
Exceptional
young couple
09-07-2016
Pros: Great corner room for just a $30 upgrade.
Cons: All good.
10.0
Ruben
Exceptional
young couple
09-07-2016
Pros: Very Trendy and Modern. Different from others!
Cons:
7.5
Luben
Good
solo traveller
09-06-2016
Pros: Great hotel for young people.Cool lobby, bar, DJs, staff.
Cons: Room interior details, but that is maybe just because I am european.
2.5
Fawaz
Poor
review category group of friends
09-06-2016
Pros: Its near to Times Square
Cons: It is a bad hotel because they don't offer a free wifi and a free parking also there is no service inside the room. I recommend anyone wants to go to Newyork don't live take this hotel.
5.4
Brandi
Fair
family with older children
09-05-2016
Pros: The bellman, Frank was AMAZING! Loved him. That's where the love stopped.
Cons: Rooms were a bit dirty, took forever to get bags out of storage to check in, the street noise, even on the 30th floor was ridiculous.
9.2
David
Wonderful
family with young children
09-05-2016
Pros: Great location and vibe
Cons: Room not ready at 4pm for check in
7.9
Michelle
Good
family with young children
09-02-2016
Pros: fresh towels everyday!
Cons:
7.9
Faye
Good
young couple
09-01-2016
Pros: Great location for shopping. A short walk from central park and subway, 5th Avenue and literally on times square
Fabulous, helpful staff
Great bar and atmosphere at night
Funky hotel lobby
Comfortable beds & a lovely shower/bathroom
Cons: Compared to the W Leicester Square in London, the hotel rooms are dated, smaller, darker and not quite as luxurious which was disappointing.
No USB charging ports
No Free Wifi and limited 3G service which is ridiculous given the cost of the rooms
6.7
Chrissy
Pleasant
family with young children
09-01-2016
Pros: Location, when we entered the room the carpet was wet and smelt of vomit, we were quickly located to another room , the staff were excellent
Cons: On arrival , and as we are a mature couple the music was so loud we had difficulty in hearing the receptionist, I suppose you are marketing the younger group with this hotel, we previously stayed at your other hotel by ground zero which had totally different atmosphere that's why we decided to stay with the W
9.6
Christie
Exceptional
solo traveller
08-31-2016
Pros: I loved the location I think the rooms were okay but not super amazing.you can see everything from everywhere right in the middle of everything close by restaurants subways and etc
Cons: The rooms are regular the lobby is gorgeous that you would think the rooms are modern but they are just basic
8.3
Anthony
Very Good
family with young children
08-31-2016
Pros: Staff was the best.
Cons: Didn't even use wifi (was too busy) just knowing you have to pay for wifi now a days is a turn off. $65.00 for parking is a little much $40.00 would have been a fair price. But we know these things before we booked.
7.9
Jill
Good
family with older children
08-25-2016
Pros: The location is excellent
Cons: The Bar in the lobby is very busy and noisy in the evenings especially at the weekend. The toilets in the lobby were in a messy state when we returned to the hotel after an evening out.
No free WIFI in the rooms
9.6
Dil
Exceptional
young couple
08-25-2016
Pros: Extremely efficient and polite staff. Excellent service. Very large comfortable bathrooms. Same goes for the bed.
Cons: I only wish the rooms were a bit larger
10.0
Michael
Exceptional
mature couple
08-24-2016
Pros: Bed was very nice
Cons: Nothing
10.0
Ashley
Exceptional
family with young children
08-23-2016
Pros: Great location, right in times square
Cons: Parking was a bit of a hassle but not enough that I wouldn't stay again :)
8.3
Sayed
Very Good
solo traveller
08-22-2016
Pros: i love the hotel / location/staff/ bed everything
Cons: little expensive but it is ok
8.8
Nicole
Excellent
young couple
08-21-2016
Pros: Staff was great comfortable room
Cons: Loud area with staircase next to us and horrible view
6.7
Yogini
Pleasant
family with older children
08-21-2016
Pros: Great living room area. Fun for young people. Relaxed service not formal. Cool decor in public areas
Cons: Staff bit too relaxed. Room not same quality as other W hotels we ve stayed in
7.0
Jessica
Good
solo traveller
08-21-2016
Pros: Bar
Cons: The fact that the price agreed by booking.com changed once I got their
7.9
Shirley
Good
review category group of friends
08-21-2016
Pros: Excellent location, cool design
Cons: noisy rooms when staying at the lower floors, ask for higher floor stay
4.2
Charbel
Disappointing
mature couple
08-16-2016
Pros: It was close to time square
Cons: The room we stayed in (the King room )was the worst room I've ever stayed at It looked like a box Our bathroom was for the disabled There was no where to store things in bathroom So I needed to pay an extra 150us to get an up grade
9.2
Asma
Wonderful
young couple
08-16-2016
Pros: I like the location and the view
Cons: No thing
9.2
Marvic
Wonderful
family with young children
08-15-2016
Pros: Location and lobby
Cons: My breakfast was not delivered. Wifi is not free.
5.0
Roberto
Fair
family with older children
08-12-2016
Pros: Staff disponibile
Cons: Camere poco curate. Reception in comune con il bar, caotica .
8.8
George
Excellent
review category group of friends
08-11-2016
Pros: Great location, the room were very comfy and modern, we had two double Queen beds and had a pretty insane view of Broadway on the 47th floor! I did have to ask for a room with a view at check in, wanted times square but it had sold out! No probs. Check in was all good and fast, service was lovely.Plenty of lovely cosmetics in the room and the gym in the hotel is really nice, had fun on the punch bag, wish it had a swimming pool and jacuzzi though!
Cons: No free WiFi other than in the lobby and that's limited to one hour, for a hotel this expensive there should be a free option, you have to sign up to these star scheme in order to get it but it still gets charged to the bill and then removed at check out, I didn't risk it.Swimming pool would be nice.For such a tall hotel building I went up to the top floor to find a stunning view out of a window of times square or something but other than in the rooms there's not a window in the place and on that point the hotel itself is very dark.
9.6
Michael
Exceptional
family with older children
08-09-2016
Pros: The suite was awesome! and the rooms were great!
Cons: the opaque bathroom doors :(
6.7
Badr
Pleasant
mature couple
08-09-2016
Pros: I liked the location
Cons: No free wifi
10.0
Sheena
Exceptional
Family with Young Children
08-07-2016
Pros: This location is amazing even with kids. We were within walking distance to most venues. If not just a short bus or subway ride! We bought the bus tour hop on and off and well worth the money! Safe and clean hotel!
Cons: Nothing it was amazing!
6.7
Abdullah
Pleasant
family with older children
08-07-2016
Pros: Lobby
Location
Cons: Expensive wifi
Room is not clean and bad smell the n toilet
furniture Is broken!!
Over rated hotel
7.5
Edward
Good
family with older children
08-07-2016
Pros: Location. Size of room. View from room (almost at top of building looking down to Times Square and Central Park)
Cons: Had to pay extra for wi-fi or use it in bar. Minor point but one room had overbath shower with curtain rather than walk-in shower which I would have expected in a 5 star hotel, but it is New York!
4.2
Edward
Disappointing
solo traveller
08-07-2016
Pros: Nothing
Cons: poor staff attitude, less option for breakfast, dirty shower room & toilet, I do mean 'dirty', not responding my room request, worst 5-star hotel I have ever experienced
5.0
Olubunmi
Fair
review category group of friends
08-03-2016
Pros: Location
Cons: Ambience, interior, room
9.6
Tammy
Exceptional
review category group of friends
08-03-2016
Pros: Justin & Jermaine were wonderful when we were checking in. We requested an early check in for our broadway show at 2 and they fulfilled our request immediately and gave us free wi-fi as well. Would highly recommend this hotel.
Cons: Room was a little small but beds were comfy and the room was very clean and modern ;)
10.0
Catherine
Exceptional
family with older children
08-02-2016
Pros: the room was great
the staff was friendly, helpful and efficient
the location was great
Cons:
3.8
Lee
Poor
young couple
08-01-2016
Pros: The location of the hotel was perfect and bang in the middle of Times Square. This really is the only good thing I have to say.
Cons: The staff were initially rude trying to blame me for a booking change which I'd already had confirmed by the hotel, but they didn't seem to know anything about. Staff knowledge of hotel facilities wasn't great (bar staff didn't know there was a gym!?) Room was dirty, damaged, and not what I'd expect for being one of the near best rooms in the hotel. Shower hanging off wall, mould in the shower, bed head rest VERY OLD and worn, carpet coming up, glass desk shattered, drink spilt down wall, picture peeling from wall.... I could go on!!
9.6
Valanne
Exceptional
mature couple
07-27-2016
Pros:
Cons: Too Dark in the halls.
10.0
Michelle
Exceptional
Family with Young Children
07-26-2016
Pros: The location is perfect! Even though you are at the heart of Times Square, the guest rooms are quiet and have darkening shades that make them very sleep-friendly. The bell staff are great, very helpful and friendly.
Cons:
8.3
Afrah
Very Good
family with young children
07-26-2016
Pros:
Cons: no swimming pool.. price of the daily wifi in the room is high
5.0
Ali
Fair
solo traveller
07-23-2016
Pros: location is great
Cons: - The room has bad smell
-The windows won't isolate the noise from time street at night
- The furniture is old and un-renewed
- The reception was busy all the time
8.8
Dorothy
Excellent
review category group of friends
07-19-2016
Pros: Location of hotel and size of room. Also continental breakfast on room
Cons: Y
10.0
Joanne
Exceptional
mature couple
07-19-2016
Pros: The atmosphere was just awesome. Very clean, great location. I would definitely stay again at this location!
Cons:
6.7
Akram
Pleasant
solo traveller
07-18-2016
Pros:
Cons: Poor internal communication within the staff specifically the front office staff regardless the apology of her superior manager.
;detailController.handleFacebook('SEO','W New York Times Square', '129653', 'ACCOMMODATION', '4', '', '', 'http://tdr.aaa.com/tdr-images/images/property_photo/accommodation/129653H1.jpg', 'New York', '', '', '', '');){kind=link}
;detailController.handleTwitter('SEO','W New York Times Square', '129653', 'ACCOMMODATION', '4', '', 'http://tdr.aaa.com/tdr-images/images/property_photo/accommodation/129653H1.jpg', 'New York', '', '', '', '');){kind=link}