Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
The upper-level lobby welcomes guests to this upbeat Gotham hotel in the middle of the Times Square action. The décor is fashionable, the rooms are stylish and the suites make the most of the space. The corner units have especially good views of Midtown. The "Marvelous" suites provide a well thought out design for a family, or for a couple traveling together who have different sleep needs.
Smoke free premises. 509 units, some two bedrooms. 57 stories, interior corridors. Accessibility (Call).
Cons: I was so disappointed with the service of the W hotel. It charged me 128 dollars for the sushi bar. It was so weird that I never have dinner there. Fortunately I checked the recepit and asked for the return.
1.0
Verified Hotel Guest
Very Poor
Traveling as Couple
06-23-2017
Pros:
Cons: overrated, no pool, overly priced, small rooms with no view for premium prices, wifi is impossible to work. charged for internet in business area, impossible to print boarding pass with "free" service. no bar or restaurant. Overall bad experience.
10.0
Verified Hotel Guest
Exceptional
Family with Teens
06-23-2017
Great location. Just pack your ear plugs. If you're a light sleeper, find another hotel. Times Square is noisy all hours of the day, horns blowing and sirens going. We had a fabulous room with a view and slept well with our ear plugs.
Pros:
Cons:
1.0
Erika
Very Poor
Traveling as Couple
06-23-2017
Pros:
Cons: Under construction, rude staff, dirty Blue fin restaurant, rude staff, dirty, walked out
8.0
David
Very Good
Traveling as Couple
06-23-2017
Pros: it looks like it will be nice when it's finished.
Cons: Bar was supposed to be open till 2:00 am they called last call @ !!:30 pm. There are no restaurants open as of yet very inconvenient the front desk suggested Dos Caminos for breakfast so my husband and I walked over they sat us down stairs when there were
8.0
Verified Hotel Guest
Very Good
Group Traveler
06-23-2017
Pros: Location. Good bed. The view
Cons: Awkward bathroom. No hooks or bars for clothes. Sliding entrance door gives little privacy.
10.0
Joanna
Exceptional
Family with Young Children
06-23-2017
Pros: The location and staff were amazing!! The hotel far exceeded our expectations. No unfriendly New Yorkers there! All staff did an excellent job at meeting every request we had during our stay.
Cons: No.
9.0
Verified Hotel Guest
Wonderful
Group Traveler
06-23-2017
Pros: Location, location, location
Cons: Nope
10.0
Scott
Exceptional
Traveling as Couple
06-23-2017
Pros: The hotel is ideally situated in Times Square, the room was fantastic and the staff friendly and helpful.
Cons:
9.0
Melanie
Wonderful
Group Traveler
06-23-2017
Pros: I was a bit worried after reading many negative reviews on this hotel, however we had a great experience. We were able to check in early at 11:30 and upgraded to a room on a higher floor. I was there with my 12 year old daughter.
Cons:
7.0
Verified Hotel Guest
Good
Traveling as Couple
06-23-2017
Pros: Location was perfect and the staff was great
Cons: Did not get the corner room which was what i booked
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
06-23-2017
Pros: Modern
Cons: No
10.0
Verified Hotel Guest
Exceptional
06-23-2017
Pros: Heart of time square, room service was fast, great over all experience
Cons: View was kinda blocked, sliding bathroom door
4.0
Verified Hotel Guest
Disappointing
Traveling as Couple
06-23-2017
Pros: The location and that is about it !
Cons: Parking sucks ! Valet is 65-75 a day and if you don't want to pay for valet the parking garage down the street is $60 a day which doesn't help much. On top of that you have to pay an extra $40 a night for a room with a city view .. little rooms no fridge
10.0
Michael
Exceptional
Traveling as Couple
06-23-2017
Pros: The hotel was beautiful and ultra modern. They treated us like royalty. Fantastic room and hotel would definitely stay there again
Cons: No it was perfect
7.0
Lori
Good
Business Traveler
06-23-2017
Pros: Room and ambience
Cons: Overpriced for this class of hotel
2.0
Verified Hotel Guest
Poor
Group Traveler
06-23-2017
Pros: Right next to Times Square
Cons: Decor is ugly, needs maintenance and updating. Concierge not knowledgeable.
7.0
Nathan
Good
Traveling as Couple
06-23-2017
Pros: The staff was unbeliveable at every level. This alone would make me come back.
Cons: The rooms were small, but this NYC, the room had a few TLC required fixes. We did not bring to hotels attention, but I am sure if we had they would have fixed it
10.0
Sheena
Exceptional
Family with Young Children
06-23-2017
Pros: This location is amazing even with kids. We were within walking distance to most venues. If not just a short bus or subway ride! We bought the bus tour hop on and off and well worth the money! Safe and clean hotel!
Cons: Nothing it was amazing!
9.0
Lisa
Wonderful
Group Traveler
06-23-2017
Pros: The people working there were great! Always happy to help! Loved seeing that!
Cons:
7.0
Verified Hotel Guest
Good
Solo Traveler
06-23-2017
Pros: The bathroom
Cons: The extra 6 dollars they put on room service food and the prices was too much. And it needs a refrigerator so you can keep ur beverages cold or at least a larger glass to put ice in
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
06-23-2017
Pros: Staff was friendly and very responsive.
Cons:
8.0
Verified Hotel Guest
Very Good
Business Traveler
06-23-2017
Pros: Roomier than most in NY
Cons: I dislike the Times Square area but for this visit, it was convenient...this is no fault of the hotel
8.0
Tong
Very Good
Business Traveler
06-23-2017
Pros: easy environment
Cons: water pressure too low noicy
10.0
William
Exceptional
Business Traveler
06-23-2017
Pros: Location
Cons: Price of food and drinks in it. Much higher then anywhere else
6.0
Verified Hotel Guest
Pleasant
Traveling as Couple
06-23-2017
Pros: The view and the location.
Cons: For $---a night, i didn't expect to either pay $75 pp for breakfast or to have to go across the street to Starbucks for a morning coffee. Even a mid-level hotel offer in-room coffee or at least lobby coffee. Nice lounge -but close at 1a.m.??
9.0
Verified Hotel Guest
Wonderful
Family with Young Children
06-23-2017
Pros: Location
Cons:
5.0
Dorine
Fair
Family with Young Children
06-23-2017
Pros: The location is outstanding!
Cons: The rooms are small, the halls are really dark, too dark for a hotel. The room was not only really small, but also showed signs of wear.
7.0
Verified Hotel Guest
Good
Traveling as Couple
06-23-2017
Pros: The location was great and the front desk staff along with security were extremely friendly.
Cons: The showerhead in the bathroom was off the wall by 6". The shower door did not close completely, allowing water to leak out. The cleaning crew did not do a good job cleaning or refilling amenities.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
06-23-2017
Pros: Staff outstanding
Cons:
7.5
Harry
Good
family with young children
06-20-2017
Pros: Accessible
Cons:
6.3
Malcolm
Pleasant
young couple
06-20-2017
Pros: No breakfast, rooms were modern but no fridge, original room location was auful above AC fan which would have made a noise all night. Required to ask for a change! Rooms a bit shabby overall.
Cons: Location of room breakfast included
4.2
Ellen
Disappointing
review category group of friends
06-17-2017
Pros:
Cons: Very dark hotel. A few things were broken and it was very small
8.3
Gamze
Very Good
family with young children
06-13-2017
Pros: Beds are increadibly comfortable as in all W hotels. Staff is friendly and kind. Location is so good.
Cons: They charge $76 + taxes for 24 hour vale. They have no free wifi, you need to pay for internet which is expensive.
9.2
Darein
Wonderful
family with young children
06-12-2017
Pros: Everything, the lobby was so romantic, our room view was beautiful! I rate the W 5⭐️
Cons:
9.2
David
Wonderful
young couple
06-12-2017
Pros: The location was amazing. We walked less than a block to our restaurant and theater to see Hamilton. The staff was very attentive and they offered a wonderful upgraded room to us. My only negative was the bed was as hard as a rock.
Cons: See above
10.0
Mathieu
Exceptional
solo traveller
06-05-2017
Pros: Great value for the money. Room was real nice and all the staff were friendly and helpful.
Breakfast is delicious!
Cons:
9.2
Ebrahim
Wonderful
solo traveller
06-02-2017
Pros: nice and upscale interior in a great location. I dont think i would stay any further the next time i visit
Cons:
6.7
Anna
Pleasant
review category group of friends
06-01-2017
Pros: good location
Cons: Probably them worse 5 star I have stayed in.
I was checked into a room that smelt of smoke - the previous guests had clearly been smoking through their stay.
The Receptionist then said I would need to wait 1 hour for a humidifier to be put in the room.
I advised this was not acceptable after a 14 hour journey.
The only answer was to down grade me
With no form of compensation - as I did book a certain room type and this was not honoured.
Staff are not friendly and do not make any effort to greet you.
I have another reservation at this hotel - but would not book again going forward.
Probably the worst W I have stayed at and I have stayed at a few
8.3
Thomas
Very Good
young couple
05-30-2017
Pros: The views from the corner room on the 56th floor are amazing! The bed is comfortable and there is plenty of shelf space
Cons: The drawer space and closet space is completely inadequate for two people staying for 9 days. I had to move the ironing board out of the closet and prop it against the wall of the room! The bathroom is very small
9.2
Janel
Wonderful
young couple
05-30-2017
Pros:
Cons: Although I purchased the breakfast package I was still charged. The breakfast was so horrible that I only took one bite. Still waiting for someone to get back to me about the over charges. It will be a month soon.
6.3
Beatrice
Pleasant
solo traveller
05-30-2017
Pros: A good central location.
Cons: Rooms are small and nothing special.
Very expensive and therefore not good value for money.
10.0
William
Exceptional
young couple
05-29-2017
Pros: Location was excellent! Right in the heart of times square.
Cons: Really had no complaints.
5.0
Michael
Fair
young couple
05-28-2017
Pros: Since you asked.....YOUR Booking costs were significantly higher thanif I had booked directly with the hotel. In fact, booking with book.comcosts me an additional 2-300$! The Hotel Room could barely get 3 stars.The bed was midocre at best. The view was blocked by the windowscleaning equipment sitting on the balcony of our room. The bathroomflooded overtime the shower was used. There was inadequate lighting inthe bedroom. The furnishings were old and falling apart. And the bestpart, someone started smoking at 130am, and the smell of smoke filledour unit. Yes, we complained. But there was nothing to be fond, ofcourse. But the stench continued to fill our room into the nextmorning. Yes we called for assistance. Worst experience ever. Worsthotel experience ever. W hotels is not longer five star....lucky togive it three!
Cons: The cigarette smoke somewhere on the 35th floor!
10.0
Kenny
Exceptional
family with young children
05-26-2017
Pros: everything every detail was clean and nice i would visit here again later. definitely worth of staying here.
Cons:
10.0
Marlon
Exceptional
young couple
05-23-2017
Pros: Excellent location and view of the city.
Cons:
7.5
Silvana
Good
young couple
05-22-2017
Pros:
Cons: I was told I was getting a spectacular king bed but in fact it was only a queen size
9.2
Robert
Wonderful
young couple
05-21-2017
Pros: The people were friendly and the bar/lounge, the Living Room, was excellent.
Cons: The bed wasn't very comfortable and the AC blew right on my face as I lay in bed.
9.6
Carol
Exceptional
review category group of friends
05-20-2017
Pros: Comfortable. Perfect location
Cons: Nothing
9.2
Mitika
Wonderful
young couple
05-15-2017
Pros: The bed was very comfortable and I liked the fact that they had a lounge and dj there certain nights for entertainment.
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