Popular with the fashion set and those in the arts, the hotel brings sleek, sophisticated style to a prime location downtown near the Village and NYU. The lobby and restaurant have a vibrant mood. At a historic New York corner, the hotel takes up a prominent part of the street where Max's Kansas City nightclub stood in the ‘60s and ‘70s. Andy Warhol and his entourage held court there nightly, providing a seminal influence in creating the style of modern New York.
Smoke free premises. 270 units. 21 stories, interior corridors. Accessibility (Call).
Pros: The beds were comfortable and location was very good .
Cons: We did not have a view
10.0
Rachel
Exceptional
young couple
09-15-2016
Pros: Friendly staff, rooms were small but clean and trendy. The bar was very nice and had a lot of space to relax and enjoy yourself. Also, even though the rooms were small you could not hear any noise from street or nearby rooms so that was an added bonus.
Cons:
10.0
Kate
Exceptional
family with older children
08-23-2016
Pros: The bed was exceptionally comfortable; the pillows wonderful.
Cons: It rained while we were there, but God's wishes come first. :)
9.6
Julio
Exceptional
mature couple
08-18-2016
Pros: Perfect location. Great staff. Beautiful hotel.
Cons:
6.3
Cristina
Pleasant
review category group of friends
08-12-2016
Pros:
Cons: When we got to the hotel they gave us a room that smelled to paint. When we asked for another room the staff weren't helpful. We had to talk to several people until we got another room.
7.1
Lisa
Good
review category group of friends
08-10-2016
Pros: The room was quiet, clean,comfy and spacious
Cons: The front desk were not pleasant ... almost rudelike. Door and rest of staff were great.
9.2
Anonymous
Wonderful
young couple
08-02-2016
Pros: Easy check-in, friendly staff, great room, concierge Robert was incredible helping me organize a pre-arrival surprise. Location is perfect in NYC.
Cons:
10.0
P
Exceptional
young couple
07-26-2016
Pros: lots of room, esp. for a NYC hotel
Cons:
7.9
Anonymous
Good
solo traveller
07-26-2016
Pros: The rooms are a good size for NYC. The location is ideal for what I do in the city. Lively place, but not loud. And the bathrooms have doors! (The lack thereof being a disturbing trend.)
Cons: After I had checked out, I returned to pick up my checked luggage. Wanted to use the restroom before heading to the train. Was told I wd have to get a key from the very busy front desk. Apparently I no longer was no longer a guest. No time to wait.
7.1
Christopher
Good
mature couple
07-15-2016
Pros:
Cons: protests outside were a major distraction and inconvenience
5.8
Claren
Okay
mature couple
07-07-2016
Pros: Union Square is a great location, close to a shops and restaurants, as well as subways. The hotel is nicely decorated.
Cons: 1) Staff :
Staff I met seem not well trained to work for a first class hotel. It took quite some time for me to check in as they had difficulties in finding my name in their booking list. This never happen in my previous bookings (20+) for other hotels through BOOKING.COM. My worst experience in this stay was when I checked out. The security/bell boy who handled my left luggage was rude and impolite... What frustrated me most was his statement to me "YOU ARE NOT ANSWERING MY QUESTION!" when we were clarifying which luggage were to be stored. His wordings, I think, is inappropriate to be said to a hotel guest !
2) Facilities
The lobby is small for a five-star hotel and without any seating. Bottled water was placed causally in the room in a way suggesting that they were free.... but of course, I was wrong and I was charged $25 for that afterwards when I checked my credit card transaction.
10.0
Alan
Exceptional
mature couple
07-05-2016
Pros: Everyone at every level of the hotel worked very hard to make our stay wonderful....
Cons:
8.3
Missy
Very Good
family with older children
06-29-2016
Pros: Friendly, helpful staff. The rooms were nicely designed. Loved the fruit infused water that was served in the lobby!
Cons: The bathroom shower curtain had a strong mildew smell. I'm sure it would have been taken care of right away but we weren't in the room too much.
9.6
Rachelle
Exceptional
young couple
06-14-2016
Pros: Lovely room, good shower, fantastic location
Cons: The wifi wasn't free
8.3
Rn
Very Good
solo traveller
06-05-2016
Pros: The bed was extremely comfortable, the room size was great, the products provided were also excellent
Cons: Nothing included in your room at all - not even water or wifi, which are BASIC add ons in every other high star hotel so I expected better
No breakfast options - only option was the restaurant downstairs that was so posh and slow that it took one hour to have a simple breakfast. Really need to have some form of breakfast bar.
9.6
Nurien
Exceptional
mature couple
06-03-2016
Pros:
Cons: Late evening room service,very slow.
6.3
Georges
Pleasant
family with young children
05-23-2016
Pros:
Cons: Staff not up to the standard of the W experience.
I am actually in Miami at the W south cost. Client treatment has nothingvto compare
10.0
Helene
Exceptional
solo traveller
05-11-2016
Pros: Clean and comfortable room.
Had everything I needed and more.
Cons: Nothing
6.3
Robin
Pleasant
young couple
05-04-2016
Pros: The beds were large and comfy and Location is awesome. In the thick of it and easy to reach any park of town.
The food in the restaurant was great, good breakfasts and the burgers were perfect.
Cons: The hotel is a bit dated and needs a refurb. The bathrooms are really not on a 5 star level and not what i expect from a W. However that being said I haven't been impressed with W's lately and won't be booking another one any time soon. They seem to be very basic and splash some colour around and have fancy receptions and thats it.
Cleaning standards weren't perfect, dust all over the snacks in the minibar and on lamps and phones.
The door staff seem to be busy chatting to each other and rarely even say hello or hold the door open. I am not entirely sure what their purpose is.
It felt like a basic hotel with no frills. Even the toilets for the main hotel, located in the basement, were shocking for a W hotel.
9.2
Joseph
Wonderful
review category group of friends
05-02-2016
Pros: Beds generally comfortable, awesome staff
Cons: Should have free wifi for guest for the price they charge.
7.1
Suhan
Good
solo traveller
04-22-2016
Pros: location quite good and convnient to anywhere in NY.
Cons: big party in the night until 24 o'clock at the first day I arrived, tooooo much noise.
9.2
Aaron
Wonderful
mature couple
04-18-2016
Pros: Great location - nice view from the big room window - very little street noise - cool lobby - friendly, helpful staff. Apples & water available in lobby.
Cons:
10.0
Melanie
Exceptional
mature couple
04-13-2016
Pros: The staff was very friendly and helpful- they even left lovely fruit and Perrier tray in room the first night! - everything was easy and pleasant
Loved the complimentary champagne!
Cons: No complaints!
10.0
Pam
Exceptional
solo traveller
04-04-2016
Pros: The staff was very friendly and helpful (especially the bellman). It is a great location.I love the Bliss products.
Cons: I can't think of anything.
9.6
Marquis
Exceptional
young couple
03-29-2016
Pros: Comfortable room not any outside noise.
Cons: Hallways weren't fresh smelling.
7.1
Daniel
Good
mature couple
03-22-2016
Pros: Bed was great. Friendly staff.
Cons: Bathroom linens in part were worn, I.e. Hole in bath mat. No coffee bar in room. Excessive noise from 2:00 A M showers and banging of flag against balcony (3rd floor room facing 17th St.)
10.0
Anthony
Exceptional
young couple
03-04-2016
Pros: Everything
Cons: Nothing
5.4
John
Fair
young couple
02-23-2016
Pros: The moment I left
Cons: The staff, the aged process (I think Howard Johnson is more up to date in how they manage check in/out/in room etc) the appaling and dated in room selection...basically you guys need to get it together and behave like a hotel does in 2016. Adjust the way you behave, get current and adjust those attitudes!
6.3
Bruce
Pleasant
mature couple
02-16-2016
Pros:
Cons: It was exceptionally frigid on Saturday.
5 degrees I believe. There was a huge draft coming in from the windows. Was told
no other rooms available. Could not get the room above 65 degrees. For 600 a night?
Really?
5.0
Sivia
Fair
mature couple
01-11-2016
Pros: Nice large room with great linen though not very creatively decorated.
Cons: RIdiculous small lobby with no where to sit.Reception staff unpleasant and condescending
People walking around looking lost
8.8
Tjg
Excellent
young couple
01-03-2016
Pros: Excellent room size. Good gym and bar. Great location with good access to most of Manhattan and beyond.
Cons:
9.2
Kimberley
Wonderful
mature couple
01-03-2016
Pros:
Cons: Bartender was rude.
5.4
Christopher
Fair
family with young children
01-02-2016
Pros: The location.
Cons: Staff was not as helpful as usual. I have stayed at this W and many others around the country. This is the least helpful the staff has ever been. We ordered sheets for our fold out couch that never showed, requested early check in and was told to wait a minute at the concierge. The man walked into back office and thirty minutes later came back and had forgotten I was there. Requested late check out and was not given an answer. Was asked how lint I wanted and I asked how long I could request and they said depends on what you want. I said one hour then they said it would be $100. Which would be fine, but why not answer me directly and with a smile and not an annoyed attitude toward my question. Overall staff was not helpful or friendly. This is the worst W experience I've had. Way too expensive of a hotel to have crappy staff attitude.
7.9
James
Good
mature couple
12-31-2015
Pros:
Cons: Bookings.com never made our reservation, so that when we got there we got a room only
because one was available! We will not be using Bookings again!
8.3
David
Very Good
family with older children
11-25-2015
Pros: Location was great. Plenty of good restaurants in the immediate area and right beside a major subway station. Loved the bar area. Very funky. Great cocktails.
Cons: Expensive wifi. Really should be free given the expensive room rates. Also, elevators slow and inefficient.
9.6
Pat
Exceptional
mature couple
11-24-2015
Pros: Great Service - Staff went out of their way to make us comfortable. our son;s wedding was amazing!
Cons: One thing I thought was in need of improvement were the uniforms worn by the staff at the door. When I was first greeted, I was a little taken back by the look of the bellman, I thought he might be a maintenance man. He was extremely polite and helpful, but uniforms need improvement. Secondly I think the security in the later evening is a little lax.
10.0
Tls-los
Exceptional
solo traveller
11-23-2015
Pros: Staff was incredibly friendly!
Cons:
9.2
Chrise76
Wonderful
solo traveller
10-04-2015
Pros: Great Hotel, very friendly front desk staff. The Bar is nice, not too loud.
Cons: I can not believe they are charging for wifi, except in the lobby area you can get 2 hrs for free.
A Hotel of that class should not be greedy and charge $14.95 for basic wifi !! Who does that these days ?
This really spoiled the stay for me.....
I would not stay at the W again if they don't change that stupid policy, rather go further downtown and stay at the Gansevoort or The Standard.....
8.3
Anonymous
Very Good
family with older children
09-26-2015
Pros: Great location, nice hotel, friendly staff
Cons: Room small and relatively dark ( looked much lighter in photos)
6.7
Claudia
Pleasant
family with older children
09-15-2015
Pros: the room in higk foor
Cons: payd wifi in the room.
Similar hotels are less expensive
2.5
Devin
Poor
review category group of friends
09-06-2015
Pros: Horrible place
Cons: Manager was rude
9.6
A
Exceptional
solo traveller
08-25-2015
Pros: excellent, helpful staff. The location was perfect for me getting my daughter settled into her dorm.
The water and coffee in the lobby +++
Cons: I would appreciate free wi-fi. It just seems like gouging to charge for something i can get for free down the street at Starbucks.
10.0
Debbie
Exceptional
mature couple
08-22-2015
Pros: The Staff could not have been nicer
Cons: No real claims
8.8
Lindsay
Excellent
solo traveller
08-11-2015
Pros: Loved the location, room and staff!
Cons: The cost of room service. I get room service is pricey, but they tacked on a $10 delivery fee. So I really enjoyed my $48 grilled cheese and fries and my $32 cheesecake.
8.3
Rachelle
Very Good
review category group of friends
06-09-2015
Pros: It was fairly quiet, the staff were friendly and the rooms were clean
Cons: The bathroom was pretty shabby, breakfast wasn't included and you had to pay a lot for wifi (although they gave me a deal so it ended up being complimentary)
4.6
Anonymous
Disappointing
review category group of friends
06-07-2015
Pros: The newspapers
Cons: The bathroom sink did not drain and it took one hour to repair it!!!!
4.6
Dorothy
Disappointing
mature couple
05-22-2015
Pros:
Cons: Waiting for the elevators then being squeezed with strangers. Reception staff not friendly. Noisy in the dining room
9.6
Sandra
Exceptional
mature couple
05-10-2015
Pros: front lobby young woman especially helpful and gracious ! also men at door with valet and securing transportation to brooklyn for wedding !
Cons:
9.2
Adrienne
Wonderful
solo traveller
04-13-2015
Pros: Loved the doorman. So friendly.
Cons:
9.6
Jeffery
Exceptional
young couple
02-01-2015
Pros: The room was very good and clean. The staff was friendly and willing to help.
Cons: The view wasn't too good and didn't like that you have to pay for wifi. Especially for how much you spend on the room.
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