Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Popular with the fashion set and those in the arts, the hotel brings sleek, sophisticated style to a prime location downtown near the Village and NYU. The lobby and restaurant have a vibrant mood. At a historic New York corner, the hotel takes up a prominent part of the street where Max's Kansas City nightclub stood in the ‘60s and ‘70s. Andy Warhol and his entourage held court there nightly, providing a seminal influence in creating the style of modern New York.
Smoke free premises. 270 units. 21 stories, interior corridors. Accessibility (Call).
Cons: Construction made the lounge and dining area less attractive / convenient.
10.0
David
Exceptional
Solo Traveler
10-13-2017
This was a great hotel and I would stay there again.
Pros: Clean, large room for New York City, and great location.
Cons: Slightly loud on the lower floors.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
10-13-2017
Our second stay. We love this hotel. Great neighborhood
Pros: Location! Breakfast is great
Cons:
10.0
Verified Hotel Guest
Exceptional
Senior Traveler
10-13-2017
Pros: great room,clean,good soaps/shampoos .excellent valet service fantastic view room 1710
Cons: expensive parking
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
10-13-2017
Pros: Spacious, clean room
Cons: In general, the staff was extremely friendly. However, the woman at the front desk who greeted us upon arrival seemed annoyed by our questions and was less than helpful.
10.0
Michelle
Exceptional
Traveling as Couple
10-13-2017
Pros: Hotel was trendy, rooms were great, bathroom products excellent. The hotel bar was awesome with good drinks and a dollar oyster happy hour deal.
Cons: Staff was a little slow to bring things up after calling concierge.
8.0
Danny
Very Good
10-13-2017
Pros: big rooms, welcoming good service and they allowed a free 5pm late check out which was nice and helpfull.
Cons: lobby, to the extent there is one, small and not too welcoming, i like lobby service and atmosphere which was a bit missing to my taste.
10.0
Verified Hotel Guest
Exceptional
Senior Traveler
10-13-2017
Pros: It was a smaller more intimate and very personable hotel. The staff was friendly and extremely helpful in every way. The restaurant was excellent. The room was large and very comfortable. I felt secure also.
Cons: I loved this hotel and would make this a first choice coming to New York. The only very minor complaint I had was there was a bit of stain on the carpet and the woodwork around the bed was a little dusty.
2.5
Anonymous
Poor
mature couple
10-10-2017
Very poor
Pros:
Cons:
4.6
Barrie
Disappointing
solo traveller
10-07-2017
Badly trained staff. Poor. Ustiner...
Pros: Pretty hotel
Cons: No business center. When I asked staff if they could mail 2 letters they said no.
10.0
Robert
Exceptional
solo traveller
09-18-2017
Exceptional
Pros:
Cons:
5.0
Ben
Fair
solo traveller
09-15-2017
Will not return.
Pros:
Cons: Booked a fantastic suite but got a studio suite and the manager lied to me that it's the same size and price. Since they had no available fantastic suite (I booked 3 months in advance!) They gave me 100$ for food.
Besides that the rooms need an urgent refresh
7.1
Anonymous
Good
review category group of friends
09-08-2017
Good
Pros:
Cons:
9.6
Kanokvipa
Exceptional
family with young children
09-05-2017
Live like a true New...
Pros: Great hotel at a great location!
We literally made the W New York at Union Square our base and was able to thoroughly explore New York by foot and subways on this trip.
Cons: A little pricey.
7.5
Mary
Good
solo traveller
09-01-2017
I love the hotel!
Pros: Nice big rooms and comfy beds! Nice staff too!
Cons:
10.0
Anonymous
Exceptional
family with young children
08-22-2017
Exceptional
Pros:
Cons:
9.6
Tammy50
Exceptional
young couple
08-20-2017
excellent location, great staff, wonderful...
Pros: peaceful quiet room, despite its busy and central location. Great restaurants nearby and a fabulous market on Saturdays.
Cons:
7.9
Roger
Good
young couple
08-17-2017
Good
Pros:
Cons:
9.6
Michele
Exceptional
young couple
08-15-2017
Very nice
Pros: Jose the doorman was fantastic. Helpful and kind and good fun.
Cons: No coffee machine in the room
8.8
Anonymous
Excellent
review category group of friends
08-09-2017
Fabulous
Pros:
Cons:
7.5
Rajkumar
Good
solo traveller
07-31-2017
Good
Pros:
Cons:
7.9
Anonymous
Good
solo traveller
07-18-2017
Good
Pros:
Cons: No coffee machine in the bedroom.
7.1
Susan
Good
family with young children
07-17-2017
On trend, but somewhat lacking...
Pros: The breakfast was really good, although it was pricey. Great location.
Cons: This place is trendy, but lacking in good customer service. We requested an early check in and the request was not accommodated. The spectacular double was not as spacious as advertised. The concierge was not very helpful (did not give us good advice re: whether to take a cab or Uber to Newark airport).
9.6
Andrea
Exceptional
review category group of friends
07-10-2017
Overall very nice but no...
Pros: Very comfy bed, great bath products by Bliss.
Cons: Staff was moderately friendly. Also, No mini coffee maker in the room. Nickel and dimed for any extra amenity.
9.6
Nickiejordan1
Exceptional
solo traveller
07-09-2017
Great location!
Pros: Location, location, location.
Cons: Everything is good. :)
10.0
Anonymous
Exceptional
family with young children
07-06-2017
Exceptional
Pros: Good location
Cons: Tissue box at side lamp
10.0
Dina
Exceptional
review category group of friends
07-05-2017
Great place to stay. Would...
Pros: Easy access to trains and easy for Uber to get to. Great square and stores!
Cons: Very disappointed in Booking.com. I booked three rooms
I put it under my parents name and for some reason the last name was recorded as "and Linda Seegull" and we couldn't find the reservation. Took three calls to Booking.com and the hotel.
5.8
Anonymous
Okay
solo traveller
06-23-2017
Hotel has seen better days
Pros:
Cons: Room Dirty and run down
10.0
Amadoalvrz
Exceptional
young couple
06-17-2017
Great hotel, great location!!!
Pros: Friendly staffing, beautiful and spacious room awesome view, the quality of the food and service at the restaurant was impressive, we highly recommend this hotel
Cons:
9.2
Anonymous
Wonderful
young couple
06-17-2017
Superb
Pros:
Cons:
9.2
Dorota
Wonderful
young couple
06-16-2017
Stylish
Pros: Really nice service in a front desk -credit card didnt work it took a lot of time trying all ways of payment and they were extremely patient. Rooms werent big but still functional. Clean rooms and house keeping very attentive. Good restaurant, no breakfast buffet, but serviced to the table. Average breakfast 25$ plus tip. Helpfull consierge and doormen. Nice bar in the evening.
Cons: Our room was quite small even with two queen beds.
8.3
Rahaf
Very Good
review category group of friends
06-10-2017
Very good
Pros:
Cons:
7.1
Denyse
Good
young couple
06-05-2017
It was good.
Pros: It was convenient for the wedding we were attending but not so convenient for shopping and dining out. I would rather be in the Central Park area,
Cons: Being more uptown has a lot more to do within walking distance than this location.
10.0
Anonymous
Exceptional
family with young children
06-05-2017
Exceptional
Pros: Very professional and accommodating staff!!
Cons:
9.6
Devin
Exceptional
family with young children
05-13-2017
Exceptional
Pros:
Cons:
6.7
Joshua
Pleasant
family with young children
05-01-2017
Amazing location
Pros: Location was amazing. Staff at check in was friendly and warm
Cons: Room smelled terrible (like febreeze and cigarette smoke mixed together). Staff when asked for recommendation seemed uninterested and a little uninformed
7.9
Catarina
Good
solo traveller
04-24-2017
Good
Pros:
Cons:
10.0
Evan
Exceptional
solo traveller
04-23-2017
Exceptional
Pros:
Cons:
7.9
Wayne
Good
family with young children
04-15-2017
Good
Pros:
Cons:
6.3
Thomas
Pleasant
family with young children
04-12-2017
Pleasant
Pros:
Cons:
10.0
Adelaida
Exceptional
young couple
04-09-2017
Good Stay!
Pros: The location of the hotel was perfectly situated, everything was in walking distance; shops, restaurants, bars, and park. The room was a nice size and very clean. Would definetly go back!
Cons:
6.7
Anonymous
Pleasant
family with young children
04-09-2017
Nice place if you don't...
Pros: The rooms were nice . The "Fabulous room " had nice view of interesting buildings.
I like the fresh apples being available.
Cons: The room service breakfast was unbelievably expensive. For a simple breakfast for 2 the bill was around $80.
The check out hotel bill was incorrect, they had charged for no show surcharge, had to wait 10 minutes for a manager to come and fix the bill.
7.5
Michelle
Good
young couple
04-08-2017
Good
Pros:
Cons: We thought parking was free. Not so. Only the valet to park the car was free. Overnight parking was $70.
10.0
Mirian
Exceptional
young couple
04-06-2017
Exceptional
Pros:
Cons:
7.0
James
Good
young couple
03-24-2017
great location
Pros:
Cons: a little noisy at night from street traffic
7.1
Kim
Good
solo traveller
03-19-2017
Good
Pros:
Cons:
10.0
Anonymous
Exceptional
solo traveller
03-13-2017
Fantastic hotel in Union Square
Pros: Super comfy bed. Incredibly spacious for NYC. View from one of the higher floors looking south over the square and east was gorgeous. Lots of accessible outlets and USB charging ports-- they know people travel with multiple devices. Comfortable without being stuffy. Staff were extremely kind and accommodating.
Cons: No complaints.
7.1
Murat
Good
review category group of friends
03-06-2017
Lousy
Pros: Toiletries were good.
Bed excellent.
Lighting in rooms great.
Doorman staff great.
Cons: Breakfast: A terrible experience. Selections of oatmeal, veggy omellette, granola were so mediocre, we had to eat at the Pret a Manger around the corner where we could get organic and tasty stuff at a fraction of the cost.
Internet: No wifi for a whole day!
It looks like no management in charge.
3.3
Tina
Poor
solo traveller
02-27-2017
One of the worst experiences...
Pros:
Cons: This is one of the worst hotel experiences I have had in the past years of my travels (and I travel to more than 16 countries in the last year alone). The reception staff at the check-in counter was extremely rude, refused to advise how to use the card swiping machine and shouted when I asked the questions on how to use the machine. I was given a room where there was a construction site right outside the window (thus I could not open my curtains whole day nor see any sort of sunshine). Hotel staff knocked on my door more than 5 times on the morning of the first day alone (although I have expressed that I do not want to be disturbed). Having been to w hotels in Hong Kong and Koh Samui, this particular hotel and the horrendous attitude its staff has is unexplainable.
6.7
Ariel
Pleasant
solo traveller
02-20-2017
Started well but concluded in...
Pros:
Cons: The boiler was broken so for my last day, I had to take a cold shower. No information and barely an acknowledgment at checkout with 3000 points SPG..
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