Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Popular with the fashion set and those in the arts, the hotel brings sleek, sophisticated style to a prime location downtown near the Village and NYU. The lobby and restaurant have a vibrant mood. At a historic New York corner, the hotel takes up a prominent part of the street where Max's Kansas City nightclub stood in the ‘60s and ‘70s. Andy Warhol and his entourage held court there nightly, providing a seminal influence in creating the style of modern New York.
Smoke free premises. 270 units. 21 stories, interior corridors. Accessibility (Call).
Pros: Location was amazing. Staff at check in was friendly and warm
Cons: Room smelled terrible (like febreeze and cigarette smoke mixed together). Staff when asked for recommendation seemed uninterested and a little uninformed
6.7
Anonymous
Pleasant
family with young children
04-09-2017
Pros: The rooms were nice . The "Fabulous room " had nice view of interesting buildings.
I like the fresh apples being available.
Cons: The room service breakfast was unbelievably expensive. For a simple breakfast for 2 the bill was around $80.
The check out hotel bill was incorrect, they had charged for no show surcharge, had to wait 10 minutes for a manager to come and fix the bill.
10.0
Adelaida
Exceptional
young couple
04-09-2017
Pros: The location of the hotel was perfectly situated, everything was in walking distance; shops, restaurants, bars, and park. The room was a nice size and very clean. Would definetly go back!
Cons:
7.5
Michelle
Good
young couple
04-08-2017
Pros:
Cons: We thought parking was free. Not so. Only the valet to park the car was free. Overnight parking was $70.
7.0
James
Good
young couple
03-24-2017
Pros:
Cons: a little noisy at night from street traffic
10.0
Anonymous
Exceptional
solo traveller
03-13-2017
Pros: Super comfy bed. Incredibly spacious for NYC. View from one of the higher floors looking south over the square and east was gorgeous. Lots of accessible outlets and USB charging ports-- they know people travel with multiple devices. Comfortable without being stuffy. Staff were extremely kind and accommodating.
Cons: No complaints.
7.1
Murat
Good
review category group of friends
03-06-2017
Pros: Toiletries were good.
Bed excellent.
Lighting in rooms great.
Doorman staff great.
Cons: Breakfast: A terrible experience. Selections of oatmeal, veggy omellette, granola were so mediocre, we had to eat at the Pret a Manger around the corner where we could get organic and tasty stuff at a fraction of the cost.
Internet: No wifi for a whole day!
It looks like no management in charge.
3.3
Tina
Poor
solo traveller
02-27-2017
Pros:
Cons: This is one of the worst hotel experiences I have had in the past years of my travels (and I travel to more than 16 countries in the last year alone). The reception staff at the check-in counter was extremely rude, refused to advise how to use the card swiping machine and shouted when I asked the questions on how to use the machine. I was given a room where there was a construction site right outside the window (thus I could not open my curtains whole day nor see any sort of sunshine). Hotel staff knocked on my door more than 5 times on the morning of the first day alone (although I have expressed that I do not want to be disturbed). Having been to w hotels in Hong Kong and Koh Samui, this particular hotel and the horrendous attitude its staff has is unexplainable.
6.7
Ariel
Pleasant
solo traveller
02-20-2017
Pros:
Cons: The boiler was broken so for my last day, I had to take a cold shower. No information and barely an acknowledgment at checkout with 3000 points SPG..
8.3
Nelson
Very Good
family with young children
02-05-2017
Pros:
Cons: Got charges additional $100.00 for upgrade that I didn't request
4.2
Anonymous
Disappointing
solo traveller
01-23-2017
Pros: It's in a good location and trades off that.
Pillows are nice
Toiletries are good
Cons: Room was dark and cold
Bathroom was dirty
Fixtures and fittings looking tatty and dated
Everything cost something - not even a complimentary bottle of water
Duvet had a scratchy cover
Shower cubicle was big with a small underpowered shower
10.0
Ceara
Exceptional
review category group of friends
01-22-2017
Pros: Amazing location, huge room, great service. We were happy with everything about this hotel!
Cons:
8.3
Anonymous
Very Good
young couple
01-15-2017
Pros: Cool vibe, great location
Cons: They charge for wi-fi! No one charges for wi-fi anymore!
5.8
Nigel
Okay
solo traveller
01-07-2017
Pros: Pleasant staff, and good location if you want to be the Union Square end of town.
Cons: All New York hotels take a hammering because of the high traffic. As a result they all have an atmosphere of having seen better days - the W is no different in this regard. The real irritation is the $14.95 for in-room WiFi. Who charges for WiFi these days? As a result, and there being no breakfast included, I think the W is quite expensive for what it us.
9.2
Salceballos
Wonderful
young couple
01-03-2017
Pros: Location and comfort
Cons: None
8.8
Oscarh
Excellent
family with young children
01-01-2017
Pros: Location and price of hotel was terrific. Room size and housekeeping were great. Had meals a couple of times. Service at breakfast was great, and food good.
Cons: Service in the bar was notably terrible, especially in the 'living room' area.
10.0
Ehud
Exceptional
solo traveller
12-28-2016
Pros: All the above.
Cons: Gym needs upgrading, especially the pulley, which lack the basic necessary attachments.
8.8
C
Excellent
young couple
12-26-2016
Pros: Was advised to wait 30 mins to have a room with a view. And what a view it was! Fantastic advice from the front desk at W Union Square.
Cons: In room wifi cost USD15 per day! Bit of a rip off in this day and age..
10.0
Jennifer
Exceptional
family with young children
12-07-2016
Pros: The room was spacious and comfortable and the staff was very friendly and helpful. They have great Bliss amenities in the bathroom.
Cons:
9.6
Karen
Exceptional
young couple
11-21-2016
Pros: Amazing location. Staff friendly and helpful. Loved that apples and water were available as snacks in lobby at check-in. Nice way to transition from traveling. Room service breakfast the next morning was delicious!
Cons:
7.9
Martin
Good
young couple
11-20-2016
Pros:
Cons: Automatic door openers for the two sets of entry doors or attentive doormen.
It would be nice if they offered free tea as well as coffee in the lobby in the morning.
8.0
Danny
Very Good
11-15-2016
Pros: big rooms, welcoming good service and they allowed a free 5pm late check out which was nice and helpfull.
Cons: lobby, to the extent there is one, small and not too welcoming, i like lobby service and atmosphere which was a bit missing to my taste.
8.8
Pauline
Excellent
young couple
10-24-2016
Pros:
Cons: $65.00 chicken Fingers was a bit much!
9.6
Laurie
Exceptional
solo traveller
10-13-2016
Pros: Staff very helpful
Cons: Too expensive
10.0
Carrie
Exceptional
young couple
10-13-2016
Pros: Fast room service (coffee in the morning)
Cons:
7.1
Cynthia
Good
mature couple
10-03-2016
Pros: I loved the location and the lounge/bar area was cool if not ridiculously expensive (but what do I know? I haven't
Cons: notridiculusl
10.0
Michelle
Exceptional
Traveling as Couple
09-27-2016
Pros: Hotel was trendy, rooms were great, bathroom products excellent. The hotel bar was awesome with good drinks and a dollar oyster happy hour deal.
Cons: Staff was a little slow to bring things up after calling concierge.
7.5
Amnah
Good
review category group of friends
09-27-2016
Pros: The beds were comfortable and location was very good .
Cons: We did not have a view
10.0
Rachel
Exceptional
young couple
09-15-2016
Pros: Friendly staff, rooms were small but clean and trendy. The bar was very nice and had a lot of space to relax and enjoy yourself. Also, even though the rooms were small you could not hear any noise from street or nearby rooms so that was an added bonus.
Cons:
10.0
Kate
Exceptional
family with older children
08-23-2016
Pros: The bed was exceptionally comfortable; the pillows wonderful.
Cons: It rained while we were there, but God's wishes come first. :)
9.6
Julio
Exceptional
mature couple
08-18-2016
Pros: Perfect location. Great staff. Beautiful hotel.
Cons:
6.3
Cristina
Pleasant
review category group of friends
08-12-2016
Pros:
Cons: When we got to the hotel they gave us a room that smelled to paint. When we asked for another room the staff weren't helpful. We had to talk to several people until we got another room.
7.1
Lisa
Good
review category group of friends
08-10-2016
Pros: The room was quiet, clean,comfy and spacious
Cons: The front desk were not pleasant ... almost rudelike. Door and rest of staff were great.
9.2
Anonymous
Wonderful
young couple
08-02-2016
Pros: Easy check-in, friendly staff, great room, concierge Robert was incredible helping me organize a pre-arrival surprise. Location is perfect in NYC.
Cons:
7.9
Anonymous
Good
solo traveller
07-26-2016
Pros: The rooms are a good size for NYC. The location is ideal for what I do in the city. Lively place, but not loud. And the bathrooms have doors! (The lack thereof being a disturbing trend.)
Cons: After I had checked out, I returned to pick up my checked luggage. Wanted to use the restroom before heading to the train. Was told I wd have to get a key from the very busy front desk. Apparently I no longer was no longer a guest. No time to wait.
10.0
P
Exceptional
young couple
07-26-2016
Pros: lots of room, esp. for a NYC hotel
Cons:
7.1
Christopher
Good
mature couple
07-15-2016
Pros:
Cons: protests outside were a major distraction and inconvenience
5.8
Claren
Okay
mature couple
07-07-2016
Pros: Union Square is a great location, close to a shops and restaurants, as well as subways. The hotel is nicely decorated.
Cons: 1) Staff :
Staff I met seem not well trained to work for a first class hotel. It took quite some time for me to check in as they had difficulties in finding my name in their booking list. This never happen in my previous bookings (20+) for other hotels through BOOKING.COM. My worst experience in this stay was when I checked out. The security/bell boy who handled my left luggage was rude and impolite... What frustrated me most was his statement to me "YOU ARE NOT ANSWERING MY QUESTION!" when we were clarifying which luggage were to be stored. His wordings, I think, is inappropriate to be said to a hotel guest !
2) Facilities
The lobby is small for a five-star hotel and without any seating. Bottled water was placed causally in the room in a way suggesting that they were free.... but of course, I was wrong and I was charged $25 for that afterwards when I checked my credit card transaction.
10.0
Alan
Exceptional
mature couple
07-05-2016
Pros: Everyone at every level of the hotel worked very hard to make our stay wonderful....
Cons:
8.3
Missy
Very Good
family with older children
06-29-2016
Pros: Friendly, helpful staff. The rooms were nicely designed. Loved the fruit infused water that was served in the lobby!
Cons: The bathroom shower curtain had a strong mildew smell. I'm sure it would have been taken care of right away but we weren't in the room too much.
9.6
Rachelle
Exceptional
young couple
06-14-2016
Pros: Lovely room, good shower, fantastic location
Cons: The wifi wasn't free
8.3
Rn
Very Good
solo traveller
06-05-2016
Pros: The bed was extremely comfortable, the room size was great, the products provided were also excellent
Cons: Nothing included in your room at all - not even water or wifi, which are BASIC add ons in every other high star hotel so I expected better
No breakfast options - only option was the restaurant downstairs that was so posh and slow that it took one hour to have a simple breakfast. Really need to have some form of breakfast bar.
9.6
Nurien
Exceptional
mature couple
06-03-2016
Pros:
Cons: Late evening room service,very slow.
6.3
Georges
Pleasant
family with young children
05-23-2016
Pros:
Cons: Staff not up to the standard of the W experience.
I am actually in Miami at the W south cost. Client treatment has nothingvto compare
10.0
Helene
Exceptional
solo traveller
05-11-2016
Pros: Clean and comfortable room.
Had everything I needed and more.
Cons: Nothing
6.3
Robin
Pleasant
young couple
05-04-2016
Pros: The beds were large and comfy and Location is awesome. In the thick of it and easy to reach any park of town.
The food in the restaurant was great, good breakfasts and the burgers were perfect.
Cons: The hotel is a bit dated and needs a refurb. The bathrooms are really not on a 5 star level and not what i expect from a W. However that being said I haven't been impressed with W's lately and won't be booking another one any time soon. They seem to be very basic and splash some colour around and have fancy receptions and thats it.
Cleaning standards weren't perfect, dust all over the snacks in the minibar and on lamps and phones.
The door staff seem to be busy chatting to each other and rarely even say hello or hold the door open. I am not entirely sure what their purpose is.
It felt like a basic hotel with no frills. Even the toilets for the main hotel, located in the basement, were shocking for a W hotel.
9.2
Joseph
Wonderful
review category group of friends
05-02-2016
Pros: Beds generally comfortable, awesome staff
Cons: Should have free wifi for guest for the price they charge.
7.1
Suhan
Good
solo traveller
04-22-2016
Pros: location quite good and convnient to anywhere in NY.
Cons: big party in the night until 24 o'clock at the first day I arrived, tooooo much noise.
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
04-21-2016
Pros: Spacious, clean room
Cons: In general, the staff was extremely friendly. However, the woman at the front desk who greeted us upon arrival seemed annoyed by our questions and was less than helpful.
9.2
Aaron
Wonderful
mature couple
04-18-2016
Pros: Great location - nice view from the big room window - very little street noise - cool lobby - friendly, helpful staff. Apples & water available in lobby.
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