Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Popular with the fashion set and those in the arts, the hotel brings sleek, sophisticated style to a prime location downtown near the Village and NYU. The lobby and restaurant have a vibrant mood. At a historic New York corner, the hotel takes up a prominent part of the street where Max's Kansas City nightclub stood in the ‘60s and ‘70s. Andy Warhol and his entourage held court there nightly, providing a seminal influence in creating the style of modern New York.
Smoke free premises. 270 units. 21 stories, interior corridors. Accessibility (Call).
Pros: The location is great, especially the park and farmers market at the time of my visit.
Most of the staff was very helpfull and remembered me and what I usually need or ask for.
Cons: One thing really upset me. The alarm clock was not turned off after the last guest, it work me up at 6 am, when I tried to talk about it to the receptionist, he laughed at me and said that he always unplugs the clock at the hotels when he travels. No apology, nothing,
And it’s impossible to unplug this clock without moving the bed too.
I wish I remembered to get his name and formally complained.
10.0
Verified Hotel Guest
Exceptional
Business Traveler
04-13-2018
Pros: The location was perfect for my needs.
Cons: I can't think of a thing!
10.0
Anonymous
Exceptional
solo traveller
04-08-2018
Exceptional
Pros: Everything!
Cons: None !
10.0
Anonymous
Exceptional
young couple
04-03-2018
Exceptional
Pros:
Cons: I thought the bathroom should be renovated. It looked worn.
9.2
Anonymous
Wonderful
young couple
04-02-2018
Superb
Pros:
Cons:
7.9
Kim
Good
review category group of friends
04-02-2018
Good
Pros:
Cons:
6.7
Joseph
Pleasant
young couple
03-29-2018
Bad staff
Pros:
Cons: The staff were very disagreeable at check in. This was not a luxury experience at all. We were very sad to have to face such behavior after traveling so far.
10.0
Trisha
Exceptional
young couple
03-29-2018
Exceptional
Pros:
Cons:
10.0
Philip
Exceptional
young couple
03-27-2018
See above
Pros: The location was perfect for walking around Manhatten and surrounding areas. The doormen were super friendly and helpful with choosing restaurants and roads. The room was super comfortable and the view of the city was superb! We will definitely go back again soon!!
Cons: Nothing
9.6
Brenda
Exceptional
solo traveller
03-25-2018
Exceptional
Pros:
Cons:
10.0
Veronica
Exceptional
young couple
03-23-2018
Exceptional
Pros:
Cons:
9.6
Nathan
Exceptional
young couple
03-22-2018
Exceptional
Pros:
Cons:
7.5
Anonymous
Good
young couple
03-20-2018
Good
Pros: We had a very noisy neighbor and the hotel manager handled it VERY well!
Cons: We arrived a little early and the front desk said the room would be ready in about 3 hours, but it was ready in about 30 minutes. We were happy it was ready, BUT we had already left to go uptown. It is a very tiny thing, but an accurate time of the room being ready would have been better.
9.6
Ken
Exceptional
young couple
03-19-2018
Exceptional
Pros: The staff was excellent. Our daughter was giving birth to our grandson. There was an issue and he had to be taken back to the Hospital in our car. They jumped through hoops to get it to us from valet rather late at night. They also all asked how he was doing, fortunately fine,
Cons:
10.0
Mary
Exceptional
review category group of friends
03-19-2018
Worth staying!
Pros: Comfortable bed and cleanliness. Decor
Cons: No coffee machine in rooms. No slippers
9.6
Linda
Exceptional
young couple
03-13-2018
We will definitely stay here...
Pros: We had a Wonderful Room and it was one of the largest rooms we’ve had in New York.
Cons: Room scent was too strong. There was some confusion as to whether the $25 resort fee included internet or not. Eventually we received the access code.
6.3
Anonymous
Pleasant
solo traveller
03-12-2018
Pleasant
Pros:
Cons:
10.0
Leonardo
Exceptional
solo traveller
03-11-2018
Exceptional
Pros: Everything!!
Cons: Nothing !
10.0
Christine
Exceptional
young couple
02-27-2018
Exceptional
Pros: Convenience of location, spacious room, cleanliness of room. Also Irvington restaurant at property was a great convenience.
Cons:
4.6
David
Disappointing
young couple
02-14-2018
Disappointing
Pros:
Cons:
7.1
Bl
Good
family with young children
02-07-2018
Very enjoyable, better than staying...
Pros: good room, hotel very quiet, rooms clean, good location
Cons: No coffee and tea in rooms
7.1
Anonymous
Good
young couple
02-04-2018
Good
Pros:
Cons:
4.6
Christopher
Disappointing
young couple
01-24-2018
No hot water for 3...
Pros: Good location
Cons: No hot water, overpriced, dated decor, counldnt even process payment on Amex
9.6
Alessandro
Exceptional
family with young children
01-23-2018
Exceptional
Pros: Excellent pancakes for breakfast!
Cons:
4.6
Steven
Disappointing
solo traveller
01-18-2018
Is W hotel union square...
Pros:
Cons: I am a road warrior: traveling for business globally and quite often in w hotels in Asia, Europe and LATAM. I am wondering if the one in Union square is a fake one: old style hotel refurbished with no design, no creativity, really bad service, unfriendly, not professional staff. This hotel is not a boutique hotel, the rooms looks like any other hotel room in the world...
The reception staff are unprofessionals, the door men are rude and not helpful - while taking my luggage to the store room, one doorman told the receptionist: “this is the worse part of my job!”. Finally, there is no waiter to order drinks in the lounge area, the waiters are only in charge of the restaurant area which is not helpfull when you want to drink a coffee with customers in the lounge. Very
Bad experience! Very disappointing for a W hotel.
7.1
Devita
Good
family with young children
01-10-2018
Good
Pros:
Cons:
10.0
Jamie
Exceptional
family with young children
01-06-2018
Wonderful!
Pros:
Cons:
10.0
Matthew
Exceptional
solo traveller
12-28-2017
fun, easy going, great staff,...
Pros: Beautiful hotel, staff very friendly and helpful and the ideal location in Manhattan to venture everywhere
Cons: No snow at Christmas...not the hotels fault.
10.0
Carmalt
Exceptional
solo traveller
12-26-2017
Exceptional
Pros:
Cons:
7.9
Robert
Good
solo traveller
12-24-2017
Good
Pros:
Cons:
9.6
Maria
Exceptional
review category group of friends
12-23-2017
Exceptional
Pros:
Cons:
10.0
Anne
Exceptional
review category group of friends
12-11-2017
Exceptional
Pros:
Cons:
10.0
Moon
Exceptional
family with young children
12-10-2017
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
mature couple
12-05-2017
Exceptional
Pros:
Cons:
2.5
Anonymous
Poor
mature couple
11-28-2017
Very poor
Pros:
Cons:
9.2
Kevin
Wonderful
young couple
11-26-2017
Superb
Pros:
Cons:
10.0
Anonymous
Exceptional
mature couple
11-25-2017
Exceptional
Pros:
Cons:
9.2
Lynn
Wonderful
solo traveller
11-23-2017
Superb
Pros:
Cons:
7.1
Anna
Good
young couple
11-12-2017
Location. Location . Location. But...
Pros: Location
Cons: Bathrooms at the W are an embarrassment . Dirty grout , old tiles , layers of caulk , poorly located shower head ... water everywhere . No excuse for a hotel the is $$$$$.
8.8
Stephen
Excellent
young couple
11-08-2017
Fabulous
Pros: Location
Cons: Expensive
6.7
Catarina
Pleasant
family with young children
11-06-2017
Pleasant
Pros:
Cons:
8.3
Elizabeth
Very Good
review category group of friends
10-28-2017
A great trip but the...
Pros: Staff, breskfadt
Cons: Horrendous drilling from dawn til dusk
10.0
Anonymous
Exceptional
young couple
10-26-2017
Awesome!
Pros: It was our wedding anniversary and the staff arranged for a superb room and extended our check out. Very satisfied!
Cons:
6.3
Anonymous
Pleasant
young couple
10-24-2017
Pleasant
Pros: Pillows were cool
Cons: Bathroom sink didnt work, some towels were dirty. Had to pay for wifi!!!
4.6
Chrisr
Disappointing
young couple
10-24-2017
Nearly $2,000 for 3 sleepless...
Pros: Location
Cons: Crazy high price - especially after seeing alternatives at lower rates - after I booked it as non refundable. At the high rate, we were still placed low in the building - on the 5th floor. Street noice kept my wife up nearly all night - especially on Saturday when there was a reception on the 2nd floor. I'm in NYC frequently and have only paid more once - an exceptional stay at the Ritz.
6.7
Alon
Pleasant
young couple
10-18-2017
Pleasant
Pros:
Cons:
2.5
Anonymous
Poor
mature couple
10-10-2017
Very poor
Pros:
Cons:
4.6
Barrie
Disappointing
solo traveller
10-07-2017
Badly trained staff. Poor. Ustiner...
Pros: Pretty hotel
Cons: No business center. When I asked staff if they could mail 2 letters they said no.
10.0
Robert
Exceptional
solo traveller
09-18-2017
Exceptional
Pros:
Cons:
5.0
Ben
Fair
solo traveller
09-15-2017
Will not return.
Pros:
Cons: Booked a fantastic suite but got a studio suite and the manager lied to me that it's the same size and price. Since they had no available fantastic suite (I booked 3 months in advance!) They gave me 100$ for food.
Besides that the rooms need an urgent refresh
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