Popular with the fashion set and those in the arts, the hotel brings sleek, sophisticated style to a prime location downtown near the Village and NYU. The lobby and restaurant have a vibrant mood. At a historic New York corner, the hotel takes up a prominent part of the street where Max's Kansas City nightclub stood in the ‘60s and ‘70s. Andy Warhol and his entourage held court there nightly, providing a seminal influence in creating the style of modern New York.
Smoke free premises. 270 units. 21 stories, interior corridors. Accessibility (Call).
cancellation fee imposed, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 161 guests
Showing reviews 1 - 5 of 50
10.0
Anonymous
Exceptional
07-21-2017
Our second stay. We love this hotel. Great neighborhood
Pros: Location! Breakfast is great
Cons:
10.0
Anonymous
Exceptional
07-21-2017
Pros: Great location, nice sized room
Cons: elevator was really slow
9.0
Anonymous
Wonderful
07-21-2017
Pros: Spacious, clean room
Cons: In general, the staff was extremely friendly. However, the woman at the front desk who greeted us upon arrival seemed annoyed by our questions and was less than helpful.
9.6
Anonymous
Exceptional
05-10-2016
Exceptional
Pros:
Cons:
8.3
Anonymous
Very Good
04-21-2016
Very good
Pros:
Cons:
2.5
Anonymous
Poor
04-10-2016
Very poor
Pros:
Cons:
9.2
Anonymous
Wonderful
04-08-2016
Superb
Pros:
Cons:
9.2
Anonymous
Wonderful
03-22-2016
Superb
Pros:
Cons:
9.2
Anonymous
Wonderful
02-15-2016
Superb
Pros:
Cons:
8.3
Anonymous
Very Good
01-31-2016
Very good
Pros:
Cons:
9.2
Anonymous
Wonderful
01-26-2016
Superb
Pros:
Cons:
10.0
Anonymous
Exceptional
01-03-2016
Exceptional
Pros:
Cons:
8.3
Anonymous
Very Good
12-31-2015
Very good
Pros:
Cons:
9.6
Anonymous
Exceptional
11-22-2015
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
10-09-2015
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
09-29-2015
Exceptional
Pros:
Cons:
7.9
Anonymous
Good
07-18-2017
Good
Pros:
Cons: No coffee machine in the bedroom.
10.0
Anonymous
Exceptional
07-06-2017
Exceptional
Pros: Good location
Cons: Tissue box at side lamp
5.8
Anonymous
Okay
06-23-2017
Hotel has seen better days
Pros:
Cons: Room Dirty and run down
10.0
Anonymous
Exceptional
06-05-2017
Exceptional
Pros: Very professional and accommodating staff!!
Cons:
6.7
Anonymous
Pleasant
04-09-2017
Nice place if you don't...
Pros: The rooms were nice . The "Fabulous room " had nice view of interesting buildings.
I like the fresh apples being available.
Cons: The room service breakfast was unbelievably expensive. For a simple breakfast for 2 the bill was around $80.
The check out hotel bill was incorrect, they had charged for no show surcharge, had to wait 10 minutes for a manager to come and fix the bill.
10.0
Anonymous
Exceptional
03-13-2017
Fantastic hotel in Union Square
Pros: Super comfy bed. Incredibly spacious for NYC. View from one of the higher floors looking south over the square and east was gorgeous. Lots of accessible outlets and USB charging ports-- they know people travel with multiple devices. Comfortable without being stuffy. Staff were extremely kind and accommodating.
Cons: No complaints.
4.2
Anonymous
Disappointing
01-23-2017
Gloomy and expensive
Pros: It's in a good location and trades off that.
Pillows are nice
Toiletries are good
Cons: Room was dark and cold
Bathroom was dirty
Fixtures and fittings looking tatty and dated
Everything cost something - not even a complimentary bottle of water
Duvet had a scratchy cover
Shower cubicle was big with a small underpowered shower
8.3
Anonymous
Very Good
01-15-2017
Very good
Pros: Cool vibe, great location
Cons: They charge for wi-fi! No one charges for wi-fi anymore!
9.2
Anonymous
Wonderful
08-02-2016
Superb
Pros: Easy check-in, friendly staff, great room, concierge Robert was incredible helping me organize a pre-arrival surprise. Location is perfect in NYC.
Cons:
7.9
Anonymous
Good
07-26-2016
Great location and a pleasant...
Pros: The rooms are a good size for NYC. The location is ideal for what I do in the city. Lively place, but not loud. And the bathrooms have doors! (The lack thereof being a disturbing trend.)
Cons: After I had checked out, I returned to pick up my checked luggage. Wanted to use the restroom before heading to the train. Was told I wd have to get a key from the very busy front desk. Apparently I no longer was no longer a guest. No time to wait.
8.3
Anonymous
Very Good
09-26-2015
Very good
Pros: Great location, nice hotel, friendly staff
Cons: Room small and relatively dark ( looked much lighter in photos)
9.2
Anonymous
Wonderful
06-17-2017
Superb
Pros:
Cons:
7.9
Anonymous
Good
10-25-2016
Good
Pros:
Cons:
9.6
Anonymous
Exceptional
08-28-2016
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
05-29-2016
Beautiful; the W Union Sq...
Pros:
Cons:
7.1
Anonymous
Good
11-23-2015
Good
Pros:
Cons:
5.4
Anonymous
Fair
09-17-2015
Passable
Pros:
Cons:
7.1
Anonymous
Good
09-15-2015
Good
Pros:
Cons:
7.1
Anonymous
Good
07-17-2017
On trend, but somewhat lacking...
Pros: The breakfast was really good, although it was pricey. Great location.
Cons: This place is trendy, but lacking in good customer service. We requested an early check in and the request was not accommodated. The spectacular double was not as spacious as advertised. The concierge was not very helpful (did not give us good advice re: whether to take a cab or Uber to Newark airport).
9.6
Anonymous
Exceptional
07-10-2017
Overall very nice but no...
Pros: Very comfy bed, great bath products by Bliss.
Cons: Staff was moderately friendly. Also, No mini coffee maker in the room. Nickel and dimed for any extra amenity.
9.6
Anonymous
Exceptional
07-09-2017
Great location!
Pros: Location, location, location.
Cons: Everything is good. :)
10.0
Anonymous
Exceptional
07-05-2017
Great place to stay. Would...
Pros: Easy access to trains and easy for Uber to get to. Great square and stores!
Cons: Very disappointed in Booking.com. I booked three rooms
I put it under my parents name and for some reason the last name was recorded as "and Linda Seegull" and we couldn't find the reservation. Took three calls to Booking.com and the hotel.
10.0
Anonymous
Exceptional
06-17-2017
Great hotel, great location!!!
Pros: Friendly staffing, beautiful and spacious room awesome view, the quality of the food and service at the restaurant was impressive, we highly recommend this hotel
Cons:
9.2
Anonymous
Wonderful
06-16-2017
Stylish
Pros: Really nice service in a front desk -credit card didnt work it took a lot of time trying all ways of payment and they were extremely patient. Rooms werent big but still functional. Clean rooms and house keeping very attentive. Good restaurant, no breakfast buffet, but serviced to the table. Average breakfast 25$ plus tip. Helpfull consierge and doormen. Nice bar in the evening.
Cons: Our room was quite small even with two queen beds.
7.1
Anonymous
Good
06-05-2017
It was good.
Pros: It was convenient for the wedding we were attending but not so convenient for shopping and dining out. I would rather be in the Central Park area,
Cons: Being more uptown has a lot more to do within walking distance than this location.
6.7
Anonymous
Pleasant
05-01-2017
Amazing location
Pros: Location was amazing. Staff at check in was friendly and warm
Cons: Room smelled terrible (like febreeze and cigarette smoke mixed together). Staff when asked for recommendation seemed uninterested and a little uninformed
10.0
Anonymous
Exceptional
04-09-2017
Good Stay!
Pros: The location of the hotel was perfectly situated, everything was in walking distance; shops, restaurants, bars, and park. The room was a nice size and very clean. Would definetly go back!
Cons:
7.5
Anonymous
Good
04-08-2017
Good
Pros:
Cons: We thought parking was free. Not so. Only the valet to park the car was free. Overnight parking was $70.
7.0
Anonymous
Good
03-24-2017
great location
Pros:
Cons: a little noisy at night from street traffic
7.1
Anonymous
Good
03-06-2017
Lousy
Pros: Toiletries were good.
Bed excellent.
Lighting in rooms great.
Doorman staff great.
Cons: Breakfast: A terrible experience. Selections of oatmeal, veggy omellette, granola were so mediocre, we had to eat at the Pret a Manger around the corner where we could get organic and tasty stuff at a fraction of the cost.
Internet: No wifi for a whole day!
It looks like no management in charge.
3.3
Anonymous
Poor
02-27-2017
One of the worst experiences...
Pros:
Cons: This is one of the worst hotel experiences I have had in the past years of my travels (and I travel to more than 16 countries in the last year alone). The reception staff at the check-in counter was extremely rude, refused to advise how to use the card swiping machine and shouted when I asked the questions on how to use the machine. I was given a room where there was a construction site right outside the window (thus I could not open my curtains whole day nor see any sort of sunshine). Hotel staff knocked on my door more than 5 times on the morning of the first day alone (although I have expressed that I do not want to be disturbed). Having been to w hotels in Hong Kong and Koh Samui, this particular hotel and the horrendous attitude its staff has is unexplainable.
6.7
Anonymous
Pleasant
02-20-2017
Started well but concluded in...
Pros:
Cons: The boiler was broken so for my last day, I had to take a cold shower. No information and barely an acknowledgment at checkout with 3000 points SPG..
8.3
Anonymous
Very Good
02-05-2017
Very good
Pros:
Cons: Got charges additional $100.00 for upgrade that I didn't request
10.0
Anonymous
Exceptional
01-22-2017
Exceptional
Pros: Amazing location, huge room, great service. We were happy with everything about this hotel!
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