Wyndham Garden Hotel Manhattan Chelsea

AAA Inspector Rating
37 W 24th St
New York, NY 10010- Map It
Photos
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AAA Inspector Rating Details (scale 1-5)
3.0
Overall
Room3.2
Bath3.0
Public Areas2.6
ARATED
AAA Inspector Notes
Rooms here are typical Manhattan-small but have a good layout for comfort. Smoke free premises. 124 units. 17 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
Between 5th and 6th (Ave of the Americas) aves. 37 W 24th St 10010. Station: 23 St.
Parking
no self-parking.
Dining & Entertainment
restaurant, full bar.
Room Amenities
coffeemakers, pay movies, high-speed Internet, wireless Internet, safes. Some: refrigerators, microwaves.
Guest Services
valet laundry.

Guest Ratings

OVERALL GUEST SCORE
Good
Based on Ratings from 524 guests
Showing reviews 1 - 5 of 50
8.0
Verified AAA Guest
Very Good
Business
11-16-2016
it was a great hotel
Pros:
Cons:
9.2
Ana
Wonderful
review category group of friends
05-15-2017
Pros: Very centrally located, and excellent room service and very nice personnel at the front desk. Very attentive. Great hair dryer, iron and ironing board. Nice bath.
Cons: There was a plumbing problem and hot water did not come on until 45 minutes after turning water on. It hurt me to waste water for all that time, but after that incident, everything else was fine. Quite inside hotel, but, even on the 14th floor, there was construction down the street, and you could hear it, and autos honking their horn. It's NYC, what are you going to do? Not the hotel's fault. We were advised about the water shutdown upon registration, not that it would take 45 minutes to get hot water. However, if you prefer the cookie cutter hotel, this is not for you. It is a little avant garde in its style. Not too much lighting in the room, but that's the way the artist purposely designed it. Very cool.
7.5
Thomas
Good
review category group of friends
05-15-2017
Pros: Front desk staff were wonderful.
Cons: Hallway floors were Philthy's. we were on the 14th floor, yet street noise was very loud. Cleaning staff was loud in the mornings despite do not disturb signs hung on doors. Light switch over mini bar was broken, light always on unless you unscrewed bulb.
6.7
Michelle
Pleasant
solo traveller
05-14-2017
Pros: Bed comfortable, room seemed clean.
Cons: I will probably not return, despite the perfect location and good price. It would have been a recommendation to my company who often has travelers from London, Los Angeles and Chicago. Hallway carpets filthy. Cleaning in room was ok but inconsistent with replenishing water, coffee service. No room service and no offer of help such as menus for restaurants who deliver. There was apparently coffee downstairs in mornings but wasn't told at check in. We were given notice of plumbing maintenance planned for late night/early morning hours but as of 8 am, there was no running water and no apparent proactive effort to help guests get prepared for the day like making sure they at least had some bottled water to wash face, brush teeth, etc. Had to call front desk, no answer for many rings, then on hold so long I hung up. Tried again, eventually got someone who had no solutions to offer. Was to call me back with proposed actions but never did. Water eventually came back on but I missed one of the meetings I was in NY for. Interaction between front of house staff and maintenance was not positive or helpful and made it awkward for guests based off my observation a couple of times. Overall I question the quality of the hotel management. I expected more from the Wyndham brand.
8.8
Kmf259
Excellent
young couple
05-11-2017
Pros: Great location. Staff was very helpful and friendly. Room was small, but very clean.
Cons:
Showing reviews 1 - 5 of 50