Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
This property is in a quiet location and features multiple room categories for a night away. Guest rooms are simple yet comfortable, as well as well-appointed.
Smoke free premises. 95 units. 5 stories, interior corridors. Accessibility (Call).
valet and coin laundry, boarding pass kiosk, airport transportation.
OVERALL GUEST SCORE
Based on Ratings from 25 guests
Showing reviews 1 - 5 of 17
Traveling as Couple
Overall very nice, staff was very pleasant and helpful. Highway noise was unpleasant.
Pros: Complimentary snacks and coffee in the lobby.
Cons: Too close to highway, noise made it hard to sleep.
The front desk staff was very helpful. The hotel did not have a restaurant on site, but had a breakfast area. I was able to find places to dine easily with the staff assistance. The room was nicely decorated, but not the cleanest. The carpet was dingy and there was actually a dead worm curled up on the floor! Yuck! You could see it easily. The morning breakfast staff was very kind and I was able to eat and run quickly to make my seminar.
Cons: The room could of been cleaner
Pros: This property off the road, a very welcome mountain setting. We enjoyed to sound of birds and wind, not road noise. The staff very attentive and helpful!
Cons: No bike in the gym, we are not treadmill folks. Pool more than compensated for this missing piece of exercise equipment.
Pros: The Hotel was clean and quiet, in spite if it being backed up to the thruway.
Cons: The hotel charged my credit card 2X's for incidentals $10 on the day of arrival and $25.22 on the day of departure. Pretty excessive considering I didn't have any "incidentals". And I was only staying one night!
Pros: Staff was courteous with late checkout which was greatly needed and appreciated after a hard morning digging in rain.
Cons: Wish breakfast opened earlier or at least a make a waffle option for those who have to leave early in morning.
review category group of friends
Pros: Great hotel, clean and well maintained. Amazing customer service and front desk staff.
review category group of friends
Pros: Room was great. Beautiful area.
Cons: Pool water needs to be heated.
Pros: Great bed.
Cons: Very happy with our stay.
Pros: We really weren't there long enough to make too much of a judgement. The beds were comfortable and the bathrooms were clean
Pros: The front desk personnel were helpful and kind.
Cons: For the price, I was surprised that the little soaps, shampoos, etc. were cheaply displayed and didn't have much if there were to be 2 guests . There should have been at least a complimentary small breakfast. I have stayed at a few hotels in that area, and found all the others much more accomodating. The only reason I stayed here is because my daughter was staying there. I will not use this hotel again.
Pros: It was very nice to have the cafe there in case you wanted some food or drink!
Cons: The pillows were very soft and lumpy and the bed was very hard.
Pros: Clean, comfortable and nice staff. Convenient to all I needed
family with older children
Pros: We stay here at least twice a year due to the proximity to family in Penfield, NY. The staff is always fantastic, the place is clean, and it has pretty good facilities - small gym, small pool, free WiFi and newspapers and a nice little dining option with good coffee.
Cons: Sometimes it gets pricy and if it weren't for the convenience of the location for us, I'd look elsewhere when rooms hear north of $130. At $115 a night it feels right. At $200 a night, I'd look elsewhere unless location is a must.
Pros: It was close to the wedding venue.
Cons: There was a huge stain on the carpet in room 305. Gross!!!!!!! Felt I needed to wear footwear while in the room. The air vent was noisy and I had a hard time controlling the thermostat.
Cons: Continental breakfast, free for guests like most hotels