The Del Monte Lodge, A Renaissance Hotel & Spa

AAA Inspector Rating
41 N Main St
Pittsford, NY 14534- Map It
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AAA Inspector Rating Details (scale 1-5)
4.0
Overall
Room4.2
Bath3.7
Public Areas4.0
ARATED
AAA Inspector Notes
Inspector Pick (Location (to sporting venues, shopping, nature, waterfront etc.)): If you ask me, it doesn't get much better than being right next to the Erie Canal!
A refined ambiance and modern décor predominate at this modern hotel located next to the Erie Canal and activities. Smoke free premises. 99 units. 3 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Boutique Hotel
Location
Just s on SR 96; center. Next to Erie Canal path. 41 N Main St 14534.
AAA Benefit
Members save 5% or more and earn Marriott Rewards® or SPG® points when booking AAA rates!
Parking
on-site and valet, winter plug-ins.
Dining & Entertainment
The Erie Grill, see separate listing, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, coffeemakers, high-speed Internet, wireless Internet, safes.
Sports & Recreation
exercise room, spa.
Guest Services
valet laundry, airport transportation, room service, area transportation-within 20 mi.

Guest Ratings

OVERALL GUEST SCORE
Excellent
Based on Ratings from 26 guests
Showing reviews 1 - 5 of 26
10.0
Pamela
Exceptional
Solo Traveler
04-13-2018
My staying at the delmonte was to relax and unwind before my return to Washington DC after a month in Rochester. I arrived at about 9:15am At check in I was disappointed with the location of my room that faced a brick wall. One person at the desk was quick to remind me that it was early and that was all that was available when I asked to have a room change. Kevin quickly stepped in and said it would be no problem in accommodating me and he would take care of it. I went to breakfast, made a phone call and Kevin appeared with my new room key with a canal view room, took care of moving my luggage and wished me relaxation at my spa appointment! That's service. Through out the weekend the staff addressed me by name as I came in and out wishing me a good day. The delmonte has something very special in it's staff. Many thanks.
Pros: The personal service that Kevin provided made me feel as though I were the only guest in the hotel.
Cons:
10.0
Verified Hotel Guest
Exceptional
Senior Traveler
04-13-2018
Pros: It was clean, luxurious and close to our family. I would definitely recommend the king bed and included breakfast. Excellent food and spa.
Cons:
8.0
Michael
Very Good
Solo Traveler
04-13-2018
Pros: The rooms are very nice and comfortable. The food was creative and the staff very attentive.
Cons: Could not get a Spa reservation during my entire stay (two and days). Disappointing since it was a weekend, apparently to cater to outside cliente for the Spa more than guests.
5.0
Keith
Fair
Traveling as Couple
04-13-2018
Pros: Room was excellent, very comfortable, one of the best beds I've slept in for quite a long time.Staff at the hotel very good
Cons: The breakfast at the restaurant was TERRIBLEHome Fries? Frozen deep fried potatoes parts, the tiny portion of blackened crunchy corned beef hash, old cold toast, and the " preserves" in the jar had to be years old. Maybe someone should sample the food
6.3
Ashley
Pleasant
family with young children
03-23-2018
Pleasant
Pros: Just wanted coffee in the morning- and it was not available.
Cons: The coffee station in the morning was awful!
Showing reviews 1 - 5 of 26