Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Feel right at home at this trendy hotel with beautifully designed, modern rooms and spa-style bathrooms with large showers and Aveda amenities. The outdoor fireplace offers a great place to unwind.
Smoke free premises. 100 units. 2 stories, interior corridors. Bath: shower only.
valet laundry, rental car service, room service, area transportation-within 5 mi & outlet center.
Terms
N, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 107 guests
Showing reviews 1 - 5 of 50
8.0
Dianna
Very Good
Family with Young Children
06-23-2017
Pros: Desk staff was very friendly.
Cons: Restaurant staff wasn't very nice.
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
06-23-2017
Pros: Very hospitable staff, great room, great restaurant.
Cons: Nothing really.
10.0
Shift
Exceptional
Business Traveler
06-23-2017
Pros: modern finishes
Cons:
10.0
Verified Hotel Guest
Exceptional
Solo Traveler
06-23-2017
Pros: This hotel was located near a Panera and a Starbucks which was great. It was peaceful and clean, very professional. Also, the fitness center was in good working condition which was great.
Cons:
10.0
Jean
Exceptional
Traveling as Couple
06-23-2017
Pros: Great location for exploring the east end and the restaurant is 4 star!
Cons: No
1.0
Dv Holding
Very Poor
06-23-2017
Pros:
Cons: Daily issues with no hot water. The Internet did not work the four days I was there. I will never go back there again.
8.0
Verified Hotel Guest
Very Good
06-23-2017
Pros: The hotel is close to Tanger shopping and the LIE.
Cons: We have stayed at Indigo last year and were looking forward to relaxing by the pool, unfortunately we found out after check in the pool was not open. After inquiring there was some problem with having a lifeguard and the pool area wasn't going to open
9.0
Mary
Wonderful
Traveling as Couple
06-23-2017
Pros: We enjoyed the location. Just a short drive to the Northfork Wine trail. We also appreciated that the were pet friendly.
Cons: I didn't care for the energy saving air conditioning. The room always seemed warm even though I had it set on 65 degrees. I had to sleep without covers and take a sleep aid it was so warm. The staff there was nothing they could do.
9.0
Joseph
Wonderful
Traveling as Couple
06-23-2017
Pros: Room was clean staff was friendly
Cons: no
7.0
Victoria
Good
Traveling as Couple
06-23-2017
Pros: free shuttle service to Riverhead town. Some of the staff was terrific and accommodating.
Cons: Room temperature fluctuated from hot to cold. Maintenance didn't show up when caled. Beds not comfortable, service a little spotty offseason.
7.5
Anonymous
Good
young couple
05-28-2017
Pros: Extremely clean.
Cons: The shower was ice cold both times my partner and I showered. So, 4 times. Hard to look past that.
6.7
Glenn
Pleasant
review category group of friends
05-15-2017
Pros:
Cons: Wi-Fi poor and staff at reception did not appear concerned
9.6
Diane
Exceptional
young couple
05-07-2017
Pros: The staff were friendly and welcoming. The hotel was an authentic representation of the pictures. They store extra towels and rags neatly in bathroom.
Cons: They don't have an indoor pool, and their outdoor pool doesn't open until May. I think they should notify customers of this beforehand. I packed my beautiful swim wear and couldn't use it. ALSO IF YOU SELECT ROOM WITH CONTINENTAL BREAKFAST, ALL YOU GET IS A CROISSANT, YOGURT, AND GRANOLA. However, they give you the voucher beforehand, so you can use the $10 credit any way you choose.
6.3
Michael
Pleasant
review category group of friends
04-14-2017
Pros: Location, design/ ambiance. The piano player in the restaurant is lovely, and the manager of the restaurant tries very hard. The public spaces of the hotel are clean and everyone is polite.
Cons: I've stayed in this hotel for years and have watched it decline with each passing stay. I keep hoping it will get better because it's a great location for our needs. The staff seems over jobbed- there's a lack of confidence in all that they try to do and here is never a hotel manager present. I was Disappointed in the air condition in the room, & the cleanliness of the sink in the bathroom. The food in the bistro has declined the greatest. The quality and portion do not equate to what you pay.
9.2
Jennifer
Wonderful
review category group of friends
04-10-2017
Pros:
Cons: The only downside to this hotel was the spa. It is located right outside the event hall. I booked a massage and half way through a DJ starts playing and my relaxing massage turned into listening to rap music. If you are not using the spa then great stay.
6.3
Kristin
Pleasant
young couple
04-06-2017
Pros: Upon arrival, and throughout stay, staff was extremely courteous and knowledgeable​. Checkout time is at 11am, which was nice. The food at Bistro 72 was plentiful in portion size, and thoroughly enjoyed. The Spa on site was another bonus, and we'd go there just for those two pluses alone, which can be enjoyed without staying on site. The location is also close to the heart of Riverhead, which was convienent for things to do.
Cons: The room itself was small, and the shower odd; no bathtub, and half a shower door. The walls are not well insulated/sound proofed, and we could clearly hear the guests music, coughing, etc. in the ajoined room. The televisions in the room were very dated, and could stand to be updated. The fireplace was not accessible to sit by, but part of the dining room in Bistro 72; that was very disappointing. The overall price for the stay was certainly not anywhere near in line with what we expected for that cost. Oh, and 11.63% tax rate?! Crazy!
10.0
Darrell
Exceptional
young couple
03-13-2017
Pros:
Cons: The thermostat in the room kept it either ice cold or flaming hot
7.5
Natasha
Good
young couple
02-26-2017
Pros: Everything was very nice. The waitress at the Bistro was awesome. The rooms were clean but the beds were so uncomfortable. I would say it's necessary for them to at least get new pillows. Otherwise, everything was lovely.
Cons: The beds weren't comfortable.
9.6
Mike
Exceptional
young couple
02-06-2017
Pros: Rooms are always clean and the toiletries are top notch. The staff is super friendly and always has a recommendation for local vineyards and possibly some great vouchers if you pick the right package. The restaurant is top quality
Cons: A few more K cups of coffee!
9.2
Shuhan
Wonderful
young couple
01-09-2017
Pros: The staff is really nice and helpful. We love the waiter of the restaurant as well. Decent size of the room. Clean and modern design.
Cons: The bedside needs to have an outlet so we can charge our phones and stuff. Would help if they have bathtubs. Most importantly, the wifi asks for re-signup every 30 to 40 mins, which is a little annoying. I also hope they have an indoor pool.
7.9
Chris
Good
young couple
01-02-2017
Pros: The restaurant was very good
Cons: No water pressure and the bed was very uncomfortable
10.0
Danielle
Exceptional
solo traveller
12-16-2016
Pros: Beautiful
Quiet room
Very comfy bed
Chic bathroom
Cons:
9.2
Seasoned
Wonderful
solo traveller
12-04-2016
Pros: Food was terrific with chef willing to make menu adjustments. Was pleased with that since I have food allergies. The front desk staff was very accommodating, charged my phone, called taxis, were exceptionally helpful.
Cons: N/a
10.0
Geovanny
Exceptional
young couple
11-08-2016
Pros: AWESOME LOCATION, VERY CLOSE TO TANGER OUTLETS, WINERIES AND LOTS MORE.
Cons: No complimentary breakfast, upon my arrival I was told that there would be complimentary breakfast.
No option of leaving at a later time. The latest that front desk told me I can check out was 12. My Fiance and I were looking to leave a little later so we can enjoy more of our stay.
9.6
Anonymous
Exceptional
young couple
09-18-2016
Pros: Rooms were nice, staff was helpful, pool
Cons:
4.6
Daniele
Disappointing
young couple
09-12-2016
Pros:
Cons: $10 breakfast voucher used for a plate of fresh fruits did not cover a cup of coffee. Not very clean and smelly bedspread and sheets.
7.5
Sharon
Good
family with young children
09-08-2016
Pros: Had free breakfast yet still had to pay tax on it?
Cons:
7.9
Patrick
Good
mature couple
09-06-2016
Pros:
Cons: A little pricy for a 1 night stay. A little refrigerator in room would be convenient.
6.7
Susan
Pleasant
mature couple
08-25-2016
Pros: The room was very nice. It was at the end of a very long hall so very quiet. We had a queen bed that was very comfortable. The bathroom was small but nicely appointed and looked like it had just been updated. The complimentary items were high quality.
Cons: The pool area was very nice but we arrived late and it looked as though there had been quite a few people who had been at the pool area throughout the day. There were a lot of towels and glasses strewn around so it wasn't very inviting to newcomers. I got the impression that the young staff was overwhelmed by the amount of people at the hotel and they could have used more help at the front desk and pool area.
9.6
Lisa
Exceptional
family with older children
08-12-2016
Pros: Excellent staff (including restaurant staff) and updated rooms, plus the grounds are BEAUTIFUL (lots of nice alcoves with comfortable seating where you can relax with friends), along with a terrific pool.
It's obvious that the hotel's staff really cares about this hotel and wants to make your stay a good one.
Cons: Restaurant and bar are VERY expensive, but the food is excellent and it's very convenient.
10.0
Anonymous
Exceptional
mature couple
08-12-2016
Pros: The bed was just sooo comfy. The room was sooo clean. Lots of towels.
Cons: I suppose we did have to ask twice for the missing remote for the TV but not really a problem.
10.0
Janice
Exceptional
review category group of friends
08-09-2016
Pros: Everything
Cons: The bed mattress was too high for someone (my friend) with a disability next time we would ask if there's accommodations with a lower mattress.
10.0
Bee
Exceptional
family with older children
08-07-2016
Pros: Loved everything. Food great. Bed great. I will def come back
Cons: A little slow on food arrival time in restaurant. Could use more waitstaff
7.5
Anonymous
Good
mature couple
07-22-2016
Pros: staff's quick response to requests
Cons: Bed was not as comfortable as it should be.
8.3
Clay
Very Good
young couple
07-15-2016
Pros: Location pool pets
Cons: Small rooms
10.0
Js
Exceptional
young couple
06-23-2016
Pros: comfortable.. elegant
Cons: one of the key cards didnt work.. even after i had a new key.. pool closing at 8pm
9.6
Tony
Exceptional
mature couple
06-22-2016
Pros: Everything about the Hotel Indigo was a pleasure, including the sense of it being a self-contained nature community with the basic amenities. The pool, outdoor and indoor dining room were perfectly located and really comfortable. The wait-staff were cordial, helpful and warm. In short, we had a great time and will definitely be returning.
Cons:
8.3
Anthony
Very Good
young couple
03-27-2016
Pros: Restaurant was great, we've had a delicious dinner.
Next to the Tanger Outlet
Cons: Massages were quite expensive ( <120 dollars, and only for one hour minimum, 1/2 hour was not available).
10.0
Daniel
Exceptional
mature couple
03-08-2016
Pros: Quiet room. Comfortable bed.
Cons:
7.9
Anonymous
Good
young couple
02-17-2016
Pros:
Cons: We showed up at hotel and our room was not booked due to a glitch between booking.com and the hotel. They arranged for us to stay 5 minutes away at a holiday Inn express. It was a disaster and a disappointment. We live on LI and wanted to stay specifically at hotel indigo not a generic holiday Inn. Will not be using booking.com again.
5.0
Peter
Fair
mature couple
02-08-2016
Pros: The Bistro -
Cons: There was no bathtub,microwave or frig .Very over priced for the room
10.0
Kathleen
Exceptional
mature couple
01-21-2016
Pros: Courteous staff. Cleanliness. Rooms somewhat small but comfortable. Bistro 72 very good.
Cons: Just the corned beef hash at breakfast. Dry and full of paprika. But nothing to stop me from coming back. I'll just order the omelette.
10.0
Anonymous
Exceptional
mature couple
01-05-2016
Pros: The room..the hotel itself..the bar..outdoor property
Cons: We both Had filet mignon and it wasn't that good..overcooked and dry..wasn't worth the money
7.9
Anonymous
Good
solo traveller
12-30-2015
Pros: Location
Cons: No Cellphone signal, poor wifi. No tv channel information
8.3
Jennifer
Very Good
mature couple
12-22-2015
Pros:
Cons: No microwave or fridge
10.0
Alexander
Exceptional
solo traveller
12-15-2015
Pros: Everything
Cons: Nothing
8.5
Anonymous
Excellent
solo traveller
12-13-2015
Pros: Location
Cons: Wifi and cellphone signal very poor. TV Guide on screen no information about present show being tuned into.
10.0
Michele
Exceptional
young couple
12-08-2015
Pros: clean, nice decor! upscale
Cons: shower ran too hot
7.9
Anonymous
Good
mature couple
12-03-2015
Pros:
Cons: no fridge bad pillows
10.0
Lorraine
Exceptional
review category group of friends
11-30-2015
Pros: The staff was very helpful and cortesy. The location great for shopping and winery. I would recommend this hotel to my family and friends. The Resturant was very good and staff was courtesy.
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