Hilton Garden Inn Rochester Downtown

AAA Inspector Rating
8.7
Excellent
63 Guest Ratings
155 E Main St
Rochester, NY 14604- Map It
Members save up to 10% and earn HHonors™ points when booking AAA rates!
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AAA Inspector Notes
This beautifully restored property offers a unique lobby and spacious accommodations. Room types vary in size, but they all feature a comfortable pillowtop mattresses and soft bedding. Smoke free premises. 106 units. 6 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
Jct South Ave, just e; downtown. 155 E Main St 14604.
AAA Benefit
Members save up to 10% and earn HHonors™ points when booking AAA rates!
Pool
heated indoor.
Parking
on-site and valet.
Dining & Entertainment
restaurant.
Business Services
Available on premises
Room Amenities
refrigerators, microwaves, coffeemakers, wireless Internet. Some: high-speed Internet.
Sports & Recreation
exercise room.
Guest Services
valet and coin laundry, airport transportation, area transportation-bus & train station.
Terms
1-7 night minimum stay, cancellation fee imposed.

Guest Ratings

OVERALL GUEST SCORE
Excellent
Based on Ratings from 63 guests
Showing reviews 1 - 5 of 50
10.0
Jacqueline
Exceptional
mature couple
09-20-2016
Pros: Everything!!
Cons:
10.0
Janis
Exceptional
solo traveller
08-18-2016
Pros: The casual, but professional atmosphere. The Drifters bar served good food, and the staff were friendly.
Cons: More information on the parking garage before my arrival, and assistance in getting my bags from the garage into the hotel.
9.2
Jasmine
Wonderful
young couple
08-16-2016
Pros: Bed was very comfortable; staff was friendly.
Cons: Room was a little tight, but it was downtown in a large city so it is to be expected.
6.3
Gwendolyn
Pleasant
solo traveller
08-16-2016
Pros:
Cons: smell in my room
4.2
Rvb
Disappointing
mature couple
07-19-2016
Pros: The beds were very comfortable. Maids did a good job keeping our room clean.
Cons: It was difficult to find even with GPS. The entrance was not on E Main as indicated. The parking was a separate city parking lot detached from the hotel lacking safety. The hotel restaurant food was horrible. We had ribs that tasted like Chinese food grizzle. Our room view was outhouses and construction fences. We asked to change rooms they refused. We booked this reservation months in advance. We should have had a better choice. The gym and pool area on the bottom floor had such a horrible stench that we could not use these facilities. We asked for an extended check out of 4pm as our meeting didn't end until 330 pm. We even offered to pay whatever fee and the hotel was empty. The clerk asked the manager and they both laughed at us, they were unprofessional and rude. That refusal with no explanation given was a big inconvenience. We will never stay there again!
Showing reviews 1 - 5 of 50