Hyatt Regency Rochester

AAA Inspector Rating
125 E Main St
Rochester, NY 14604- Map It
Members save 10% and earn Hyatt Gold Passport® points when booking AAA rates!
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AAA Inspector Notes
This hotel overlooks Genesee River and offers modern, comfortable accommodations. Guests are welcome to enjoy their spacious lobby area. Smoke free premises. 338 units. 25 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
Jct South Ave; downtown. Next to convention center connected by skyway. 125 E Main St 14604.
AAA Benefit
Members save 10% and earn Hyatt Gold Passport® points when booking AAA rates!
Pool
heated indoor.
Parking
on-site (fee) and valet.
Dining & Entertainment
restaurant, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, coffeemakers, pay movies, wireless Internet.
Sports & Recreation
hot tub, exercise room.
Guest Services
valet laundry, airport transportation, room service, area transportation-bus & train stations.
Terms
cancellation fee imposed, pets (extra charge).

Guest Ratings

OVERALL GUEST SCORE
Good
Based on Ratings from 140 guests
Showing reviews 1 - 5 of 50
7.1
Linda
Good
family with young children
09-20-2016
Pros: Beds were clean and comfortable, front desk was friendly and helpful, room was clean,
Cons: Bathroom small; elevators could be faster and arrive quicker; downtown location a little sketchy. Not an upscale neighborhood.
7.9
Holly
Good
young couple
09-09-2016
Pros: Staff found out we were there as newly weds and sent champagne and chocolate covered strawberries.
Cons: Pool area was not as well maintain.
5.0
James
Fair
review category group of friends
09-07-2016
Pros: The hotel was convenient to the venues we wanted to go to (DCA).
Cons: The front desk could not find our reservation. I retrieved our confirmation from the car and they booked us in. The WiFi did not work and we had to reboot three times at the front desk. They told us this was not their problem. We stayed in a room on the 2000 level that had seen better days. The room was tired and had no microwave, the small fridge was on the floor under the desk - it looked like a second thought. The pool was to cold to swim in and had rust marks on the bottom. The whirlpool did not work. One of the elevators was out of service for most of the long weekend. In all fairness this hotel is in the throngs of updating all the rooms but even so the prices are not justifiable for the location and services that other hotels in the same area provide. The prices here are out of line for the quality of the hotel and the services. We will book the Radisson the next time, far better value and within one block of the Hyatt. The difference in price between the Radisson and the Hyatt (read the fine print) works out to approx. $100.00 CDN per night. Stay at the Radisson but book early.
9.6
Dora
Exceptional
family with young children
09-02-2016
Pros: Everything!! Absolute beautiful hotel!! Excellent service!
Cons: Nothing
7.9
Deborah
Good
mature couple
08-11-2016
Pros: With the exception of the registration clerk, the staff was SUPER helpful and friendly.
Cons: The person at the registration desk should have directed us to the elevators & could have presented a more friendly demeanor.
Showing reviews 1 - 5 of 50