Hyatt Regency Rochester

125 E Main St
Rochester, NY 14604- Map It
Members save 10% or more and earn World of Hyatt points when booking AAA rates!
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AAA Inspector Notes
This hotel overlooks the Genesee River and offers comfortable accommodations, many with beautiful views. Under major renovation. Last rated: Three Diamond. Smoke free premises. 338 units. 25 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
Jct South Ave; downtown. Next to convention center connected by skyway. 125 E Main St 14604.
AAA Benefit
Members save 10% or more and earn World of Hyatt points when booking AAA rates!
Pool
heated indoor.
Parking
on-site (fee) and valet.
Dining & Entertainment
restaurant, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, coffeemakers, pay movies, high-speed Internet, wireless Internet.
Sports & Recreation
hot tub, exercise room.
Guest Services
valet laundry, airport transportation, room service, area transportation-within 3 mi, bus & train stations.
Terms
cancellation fee imposed.

Guest Ratings

OVERALL GUEST SCORE
Good
Based on Ratings from 189 guests
Showing reviews 1 - 5 of 50
5.0
Verified Hotel Guest
Fair
Traveling as Couple
09-15-2017
Pros: Location. The bedding appeared to be clean
Cons: The hotel is old and tired and has limited staff. Because of the limited staff bell service was not available, the front desk often did not answer the phone and the place was not very clean. To have our room serviced required a reminder call.
5.0
Lisa
Fair
Traveling as Couple
09-15-2017
Pros: The staff were very helpful.
Cons: We had 3 very small pillows on our bed so we had to call and ask for more. We also had no toilet paper so we used the Kleenex. Over all it did not meet my standards compared to other Hyatt hotels that we have stayed at before.
9.0
David
Wonderful
Group Traveler
09-15-2017
Pros:
Cons: Booked 3 rooms for 3 nights and all 6 keys failed at some point.
6.0
Stacy
Pleasant
Traveling as Couple
09-15-2017
Pros: The staff is great!
Cons: We were put in a handicap accessible room which had a moldy shower chair.
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
09-15-2017
Pros: Great view from our room.
Cons: They tried to charge me for parking although I did not park. It was easy to take care of but a bit of a bother.
Showing reviews 1 - 5 of 50