This atrium-style hotel is conveniently located near the business district and Long Island Railroad station. Please be aware, noise from the train might be heard from some guest rooms. Clean and comfortable rooms are furnished in all-white bedding packages, lap desks for those who like to work while sitting in bed and large desks with multiple outlets for those who need more room to work.
Smoke free premises. 83 units. 4 stories, interior corridors. Accessibility (Call).
Pros: The staff were friendly at the desk however when I had to complain about our room they referred me to a Hilton helpdesk.
Cons: Booking .com should have advised potential customers that the hotel is right next to a railway line running until the early hours. The family suite rooms are most affected. No alternative could be found for our family of five so we had to endure very little sleep which was very detrimental to our holiday as we were very tired.
10.0
John
Exceptional
mature couple
08-22-2016
Pros: The staff and the facility was great..and would stay again..
Cons:
8.3
Beverly
Very Good
mature couple
08-09-2016
Pros: Front desk staff were friendly. Room was clean and nicely decorated. Room was quiet. Taxis were available when needed. Close to JFK airport.
Cons: Breakfast buffet was not always up to par. Beverages and food items ran out during breakfast hours. Eggs were not well-prepared. Outside benches were not always clean and were located next to foul-smelling smoking stations. There was no clean place outside to sit while waiting for transportation.
7.1
Kev
Good
family with older children
07-31-2016
Pros: Good breakfast. Considerate staff. Clean room. 30 mins from Manhattan.
Cons: Two-queen bedroom too small for 4 people.
9.6
Anonymous
Exceptional
family with young children
07-17-2016
Pros: Friendly, professional staff. Large clean rooms.
Cons: Wish there was a pool, but otherwise an excellent facility
10.0
Sybil
Exceptional
family with older children
07-03-2016
Pros: We got 2 rooms. We were there to attend our grandmothers wake/ funeral. Christopher was made aware of this and did everything he could to make this trip easier for all of us. He made a big difference. And we'd like to thank and commend him for all his effort and support.
Cons:
7.9
Anonymous
Good
family with older children
06-27-2016
Pros:
Cons: $$$
10.0
Atef
Exceptional
young couple
06-01-2016
Pros: The hotel is so clean and the staff is so friendly.
Cons: N/A
8.8
Susanne
Excellent
solo traveller
05-20-2016
Pros: Bed was very comfortable Room was clean
Cons: I asked for a wake up call and did not get it.
8.8
John
Excellent
mature couple
05-15-2016
Pros: Breakfast. Lovely property
Cons: They were training maid ok
9.6
Virginia
Exceptional
mature couple
05-08-2016
Pros: The hotel looked very nice s d we liked the breakfast
Cons:
9.6
Marilyn
Exceptional
mature couple
03-30-2016
Pros: I like the overall the way the hotel is disguised. The view from upstairs. The phone call we receive whe we got in to our room.
Cons:
2.9
Zee
Poor
solo traveller
02-29-2016
Pros: My welcome was alright
Cons: The goodbye was a "hate you love your money though" kind of thing. That was fun.
10.0
Anonymous
Exceptional
mature couple
02-06-2016
Pros: We were very pleased with the hotel.
Cons:
9.6
Dario
Exceptional
mature couple
01-04-2016
Pros: Almost perfect.
Cons: Breakfast included but it was weak.
8.3
Dave
Very Good
family with older children
11-16-2015
Pros: Clean and comfortable hotel with a friendly, efficient staff. We stayed one night and had a very positive experience. Thumbs up.
Cons: If you love to start your days by filling up on refined carbohydrates and shelf-stable edibles, you will love the breakfast choices! If, however, you prefer fresh, whole foods you may choose from an apple or a banana;)
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
10-12-2015
The breakfast was great. A wide variety to select from. Food and fruits were very fresh and well prepared. EXCEEDED ALL EXPECTATIONS! Loved the bedroom and bathroom. Hallway carpets very clean and absent of any fowl odors.
Pros: This is a VERY nice hotel. Beautiful from the moment you approach the building and just the same on the inside. The room was of a 5 star quality in both appearance and furnishing. The bathroom was great also. Will being staying there again soon. EXCEEDED
Cons: Nothing
10.0
Karen
Exceptional
review category group of friends
09-15-2015
Pros: This hotel is conveniently located within walking distance to the RVC train station allowing for easy travel to the city.
Cons: Access to the hotel is via a one way street, sometimes requiring several attempts to reach the hotel by car.
6.3
Ray
Pleasant
mature couple
08-24-2015
Pros:
Cons: Ed!
10.0
Nnenna
Exceptional
family with young children
08-19-2015
Pros: I liked the warmth of Elizabeth at the front desk, the hotel was clean, comfortable and at a nice location
Cons: The vibration from the train
10.0
Verified Hotel Guest
Exceptional
Solo Traveler
08-18-2015
Pros: Very pleasant surroundings, the lobby has a fountain! Also, even though I had a room right off the lobby, I had no problem with any conversations or noise drifting into my room, very soundproofed and peaceful! Liked the mini-veggie omelets at breakfast!
Cons: Some breakfast items tasted of freezer burn. Also, you can only access the hotel from the westbound side of Sunrise Highway, which takes a few extra maneuvers if you're coming from the other way. Small quibbles, really.
6.7
Areesah
Pleasant
family with young children
04-05-2015
Pros: beautiful décor
suite was roomy
friendly staff
decent continental breakfast
Cons: just a cooler, no fridge
stopper did not work in tub for a bath
2.9
Jackandjane
Poor
mature couple
03-29-2015
Pros: Loved the feeling of being in a very up scale hotel yet it is not really that big. Sort of a hidden little gem of luxury at a very affordable price.
Cons: The only thing that we didn't like was the bed. The only reason we didn't like the bed was because we are spoiled by our temperpedic mattress at home!
9.6
Mary
Exceptional
family with older children
01-11-2015
Pros: Helpful friendly staff; always welcoming. Lots of smiles and always ready to assist, in finding out details of nearby restaurants, for example. Extremely comfortable beds, good breakfast, astonishing glass-fronted elevators. And the comforting sound of the Long Island Railroad nearby, chugging chugging one to sleep.
Cons:
9.6
Marie
Exceptional
solo traveller
01-10-2015
Pros: Staff very friendly
Cons:
6.3
Fred
Pleasant
mature couple
10-29-2014
Pros: Large bfkfst. area and great coffee!
Cons: no cut up fresh fruit ???
we could hear trains running at night.!!!
6.3
Michael
Pleasant
review category group of friends
10-28-2014
Pros: Clean and good sized room.
Cons: Paper plates and plastic cutlery
Worst was reception staff giving priority to phone calls when already attending to clients at the desk....very poor!
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