Crowne Plaza Syracuse-Hotel & Conference Center

AAA Inspector Rating
701 E Genesee St
Syracuse, NY 13210- Map It
Photos
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AAA Inspector Rating Details (scale 1-5)
3.3
Overall
Room3.3
Bath3.5
Public Areas3.1
ARATED
AAA Inspector Notes
This downtown hotel features a spacious lobby with modern, elegant décor. Guest rooms vary in size and appointment and are uniquely configured for the building structure. Smoke free premises. 279 units. 20 stories, interior corridors. Bath: shower only. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
Jct Almond St; downtown. 701 E Genesee St 13210.
Parking
on-site (fee).
Dining & Entertainment
Redfield's Restaurant, see separate listing, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, coffeemakers, high-speed Internet, wireless Internet, safes.
Sports & Recreation
exercise room, massage.
Guest Services
airport transportation, room service, area transportation-within 3 mi & local businesses.
Terms
check-in 4 pm, cancellation fee imposed, pet friendly (call for restrictions/fees.).

Guest Ratings

OVERALL GUEST SCORE
Good
Based on Ratings from 233 guests
Showing reviews 1 - 5 of 50
2.0
Anonymous
Poor
08-11-2017
- At check-in, it took 2 people 15 minutes to switch my room from one queen to two double beds, even though I called before to request a room with 2 beds. - We stayed for 2 nights. When we returned to the room the next day, I was really irritated that the room was not properly cleaned. The housekeeping staff tugged the bed sheets in, but left all the pillows where we left them the night before (some on the desk and some piled up in one corner of the bed). Used coffee cups were left on the desk, and clean cups were not provided. Opened shampoo and conditioner containers were left in the shower (caps still opened). Hair dryer was left on the counter. - There are many 3* hotels in this area, and I don't think customers need to put up with a hotel where its staffs have no idea what they are doing.
Pros:
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Check in was pleasant and helpful. Staff were friendly. Shuttle was a good option for transportation. Location was close to downtown. Bar area was a great place to unwind.
Cons: Parking was an additional charge
8.0
Anonymous
Very Good
08-11-2017
Pros: Room and lobby decor were nice. Location was very convenient.
Cons: Wedge shaped room layout wasn't great. One bed felt like it was almost in the bathroom.
8.0
Anonymous
Very Good
08-11-2017
Pros: Very attractive hotel. Nice public space and lounge area. Well appointed rooms
Cons: Breakfast buffet poorly executed. Very low on most food items. Fresh omelets very slow.
8.0
Anonymous
Very Good
08-11-2017
Pros: I want to meet the bonehead architect who decided it was ok to put the toilet 5 inches from the glass shower partition ! LOL
Cons: I want to meet the bonehead architect who decided it was ok to put the toilet 5 inches from the glass shower partition !
Showing reviews 1 - 5 of 50