Genesee Grande Hotel

AAA Inspector Rating
8.7
Very Good
62 Guest Ratings
1060 E Genesee St
Syracuse, NY 13210- Map It
AAA Inspector Rating Details (scale 1-5)
3.4
Overall
Room3.1
Bath3.1
Public Areas4.1
ARATED
AAA Inspector Notes
Sophistication and elegance have arrived at this hotel offering upscale public areas and well-appointed rooms and suites. It is located near Syracuse University and medical center. Smoke free premises. 159 units, some kitchens. 6 stories, interior corridors.

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
I-81 exit 18, 0.7 mi e on SR 92 (Genesee St). 1060 E Genesee St 13210.
Parking
on-site and valet.
Dining & Entertainment
restaurant, full bar.
Business Services
Available on premises
Room Amenities
high-speed Internet, wireless Internet. Some: refrigerators, microwaves, coffeemakers, safes.
Sports & Recreation
exercise room.
Guest Services
valet laundry, airport transportation, room service, area transportation-local businesses within 5 mi.
Terms
N, pet friendly (call for restrictions/fees.).

Guest Ratings

OVERALL GUEST SCORE
Very Good
Based on Ratings from 62 guests
Showing reviews 1 - 5 of 50
7.4
Verified AAA Guest
Good
Family w/Teens
08-06-2017
The hotel is very convenient to Syracuse University, which was our destination. It is an older hotel, but quaint. Room was a bit small, as was bathroom. Room was clean and beds comfortable.
Pros: Proximity to Syracuse. Hotel style/quaintness.
Cons: I reserved room on AAA website. Reservation said it included breakfast. There was a $94 option per night for just room, or $135 with breakfast. I figured for a full breakfast for two people (there were three of us in the room but I figured breakfast would be for two), $40 would be a good deal. When I checked in, the woman at front desk never mentioned breakfast. I went down to desk later and inquired. She said they don't ever include breakfast at that hotel as it is a full service restaurant and I must be mistaken. I showed her the print out from my reservation, which clearly said "Breakfast included." She still insisted I was wrong and since I booked on "Priceline.com" (note, I booked on AAA!), they would not cover it. I again questioned her, so she called the manager of the restaurant, "Mike". He gave me a $25 gift card for restaurant. This did not cover breakfast for two people. We were the only people in the restaurant for breakfast on the morning of Thursday, Aug 3rd. It took quite a while for our meal to be served.
8.0
Charlotte
Very Good
Senior Traveler
01-19-2018
Pros: The staff at the main desk and in the dining room
Cons: The room gives on a wall with no view. Why not serve breakfast in the front part of the dinning room it is welcoming The actual dining room is to dark and sad for breakfast
9.0
Verified Hotel Guest
Wonderful
Business Traveler
01-19-2018
Pros: Nice independent hotel.
Cons: The accessibility room I had one night was simple but nothing nice. Felt like a motel room. The other room was spectacular.
9.0
Anthony
Wonderful
Family with Teens
01-19-2018
Pros: The location, with its proximity to downtown and the university, is ideal. The room was great. The staff, including front desk, the bell man, and housekeeping, all provided first-rate service.
Cons:
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
01-19-2018
Pros: The location of the hotel is great! The staff in 1060 Restaurant are the BEST! Excellent food menu. Try it if you are staying there!
Cons: The woman at the front desk on Friday, 2/12/2016 around 6pm was very rude - not just to us, but to other customers as well. She acted like we were all bothering her, but in fact, we were just trying to check-in. The hotel manager needs to look into this
Showing reviews 1 - 5 of 50