Genesee Grande Hotel

AAA Inspector Rating
1060 E Genesee St
Syracuse, NY 13210- Map It
AAA Inspector Rating Details (scale 1-5)
3.4
Overall
Room3.1
Bath3.1
Public Areas4.1
ARATED
AAA Inspector Notes
Sophistication and elegance have arrived at this hotel offering upscale public areas and well-appointed rooms and suites. It is located near Syracuse University and medical center. Smoke free premises. 159 units, some kitchens. 6 stories, interior corridors.

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
I-81 exit 18, 0.7 mi e on SR 92 (Genesee St). 1060 E Genesee St 13210.
Parking
on-site and valet.
Dining & Entertainment
restaurant, full bar.
Business Services
Available on premises
Room Amenities
high-speed Internet, wireless Internet. Some: refrigerators, microwaves, coffeemakers, safes.
Sports & Recreation
exercise room.
Guest Services
valet laundry, airport transportation, room service, area transportation-local businesses within 5 mi.
Terms
N, pet friendly (call for restrictions/fees.).

Guest Ratings

OVERALL GUEST SCORE
Excellent
Based on Ratings from 38 guests
Showing reviews 1 - 5 of 50
7.4
Verified AAA Guest
Good
Family w/Teens
08-06-2017
The hotel is very convenient to Syracuse University, which was our destination. It is an older hotel, but quaint. Room was a bit small, as was bathroom. Room was clean and beds comfortable.
Pros: Proximity to Syracuse. Hotel style/quaintness.
Cons: I reserved room on AAA website. Reservation said it included breakfast. There was a $94 option per night for just room, or $135 with breakfast. I figured for a full breakfast for two people (there were three of us in the room but I figured breakfast would be for two), $40 would be a good deal. When I checked in, the woman at front desk never mentioned breakfast. I went down to desk later and inquired. She said they don't ever include breakfast at that hotel as it is a full service restaurant and I must be mistaken. I showed her the print out from my reservation, which clearly said "Breakfast included." She still insisted I was wrong and since I booked on "Priceline.com" (note, I booked on AAA!), they would not cover it. I again questioned her, so she called the manager of the restaurant, "Mike". He gave me a $25 gift card for restaurant. This did not cover breakfast for two people. We were the only people in the restaurant for breakfast on the morning of Thursday, Aug 3rd. It took quite a while for our meal to be served.
10.0
John
Exceptional
Solo Traveler
04-13-2018
Pros: The character of the staff is exemplary.
Cons:
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
04-13-2018
Pros: The location is near to just about everything with easy access to all major highways. The room is well appointed and friendly staff.
Cons:
10.0
Verified Hotel Guest
Exceptional
04-13-2018
Pros: Great location, close to Syracuse University, close to major interstates for easy travel. Nice room
Cons: No fridge
7.0
Verified Hotel Guest
Good
Traveling as Couple
04-13-2018
Pros: Clean spacious rooms, beautiful lobby.
Cons: The hotel was short staffed and service wasn't as good as it could have been. The coffee bar closed down before they said it would, perhaps because of lack of people.
Showing reviews 1 - 5 of 50