Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
A marble lobby with fresh décor appeals to guests of this downtown hotel, located across from Armory Square. The many room choices include smaller Euro rooms or the large presidential-style suite.
Smoke free premises. 68 units, some efficiencies. 11 stories, interior corridors.
Pros: Great location and good breakfast. Spacious room
Cons: Little old and expensive
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
06-23-2017
Pros: The location of the hotel and friendliness of the staff. The hotel also kept our car in their parking and locked our luggage, until we left Syracuse later that day
Cons: Only issue was with the shower head not putting out enough water
10.0
Jerry
Exceptional
Traveling as Couple
06-23-2017
Pros: the Finger Lakes wine and NYS cheese reception, having a chef to make your omelet in the morning
Cons: No
10.0
Joseph
Exceptional
Traveling as Couple
06-23-2017
Pros: Located in the cultural district with theaters and many restaurants within a five-minute walk. The suite was well-appointed and clean. The bed was comfortable. The staff provided impeccable service. Excellent stay.
Cons: None.
9.2
Miroslawa
Wonderful
family with young children
06-21-2017
Pros: Very friendly staff
Cons: Armory square is still a work in progress. Not much to do
9.6
Olga
Exceptional
family with young children
05-23-2017
Pros: The breakfast was great and had a nice selections of how you would like your eggs!
Cons: That I had to leave the hotel...lol
8.3
Glenn
Very Good
family with young children
05-17-2017
Pros: Location and staff
Cons: Proses of reservation
7.1
Melissa
Good
family with young children
05-08-2017
Pros: Location, parking was only $7 and included breakfast
Cons: The bed was uncomfortable and the price for the room was expensive for what it was. It had a kitchette with microwave and fridge but didn't have utensils or cups which was disappointing especially after bringing leftovers back to find out we had nothing to eat on or with
9.0
Susan
Wonderful
family with young children
04-13-2017
Pros: All staff members were exceptionally nice and helpful. Hotel was very clean and pleasant.
Cons: AC/heating a little difficult but it's a historic building so maybe tough to up grade by room.
10.0
Nathan
Exceptional
family with young children
04-05-2017
Pros: This was an outstanding place to stay. I could not say enough good things about the staff the location, and the breakfast was amazing. We will be booking the Jefferson Clinton for future stays. Best stay ever.
Cons: Nothing, everything was perfect..
9.2
Keith
Wonderful
family with young children
04-05-2017
Pros: Omelette making was great. Breakfast was very good
Cons: Keyed elevator took a while to get use to
9.6
Family
Exceptional
family with young children
03-20-2017
Pros: wonderful, accommodating, helpful staff. Great breakfast included with stay. Fabulous tolietrees and helpfulness when you forgot something (toothbrush etc).
Great location for M.O.S.T and theater...
Cons: Only one bathroom for 5 people and toilet needed "help" when water wouldn't stop running in back of tank....
9.2
Mary
Wonderful
family with young children
03-06-2017
Pros: One of the best complimentary breakfasts we have ever had. Made to order eggs. The staff was very friendly and accommodating. We arrived at night so I didn't realize how much there was to do around us until the next day. We were visiting for a college tour and the location was close to Syracuse University--but also in the middle of some interesting stores and places to eat. If you are there on a game weekend--make a reservation if you can!
Cons: The rooms were a little dated but I quickly got over that as I realized how good the location was. The wonderful staff helped too.
10.0
Lori
Exceptional
young couple
02-27-2017
Pros: The staff was very helpful and welcoming!
Cons: the outside was a little noisy at night but not much the hotel can do about that.
10.0
Catherine
Exceptional
review category group of friends
02-24-2017
Pros: The staff at the hotel were amazing! They were so helpful, warm and cheerful! From the excellent service to the lovely wine and cheese to the incredibly delicious breakfast, it was all outstanding. This is a wonderful hotel and I would HIGHLY recommend it to anyone! Outstanding value for the price!
Cons:
9.2
Arthur
Wonderful
young couple
01-03-2017
Pros: A minor technical glitch with credit card processing at intake led to a very helpful response from the owner/general manager. Hotels are measured in their responsiveness to customers, their needs and what can periodically go awry. This hotel stood out for its responsiveness!
Cons:
7.9
Hazel
Good
solo traveller
12-31-2016
Pros: Location is excellent. Near restaurants, convenience stores and local boutiques. The buffet breakfast was included with the room rate and more than I expected -- several kinds of breakfast bread; yogurts; made-to-order omelets; deli meat; beverage. Coffee was like tinted water, though, and I didn't enjoy that.
Cons: One front desk staff had excellent customer service when I checked in. Others during my 4-night stay didn't seem too eager to be of service and had an attitude. I used the hotel's computer to print my boarding pass on my last night and it ran out of ink and paper. The front desk person continued to chat with a co-worker and somewhat grudgingly obliged to help me after repeated requests. There was no spare ink available for the printer and she didn't care to find one. There is no excuse for not having a spare.
Although breakfast was good, the coffee was terrible. They could improve on that.
I was given a choice for the room and floor and stayed in a suite, with complete kitchen, sitting room and two big-screen TVs. I think the generous room offer must have been because the hotel wasn't fully booked. The room, although dated in style, was clean and the bathroom was spacious with basic amenities.
10.0
Michael
Exceptional
young couple
12-28-2016
Pros: Loved the place, staff and a great free breakfast. The place was way beyond what I expected.
Cons:
10.0
Richard
Exceptional
young couple
12-20-2016
Pros: The room was very comfortable and the location of the hotel was conveniently located. The staff was wonderful.
Cons:
10.0
Anonymous
Exceptional
young couple
12-15-2016
Pros: Restaurants and bars within walking distance
Cons:
8.8
Michele
Excellent
review category group of friends
12-02-2016
Pros: The staff has always been fantastic, helpful and caring. Room was spacious, clean and comfortable. Great location!
Cons: The parking during my stay was terrible. There was a wedding that took over the whole lobby and cars were left in the valet loop too long. There should be a staff member dedicated to assisting with parking. The staff at the front desk were extremely busy with this large crowd of people and unable to properly care for other guests. I appreciated the ability to park my own car with the valet pass but very difficult to bring my bags in from down the street. Thank you for not charging me the overnight parking fee, but please hire an attendant.
10.0
Aimee
Exceptional
solo traveller
11-14-2016
Pros: Breakfast. Services in the morning from Billie was awesome!!
Cons: Loud at night. Weird banging noise.
10.0
Michael
Exceptional
young couple
10-24-2016
Pros: Helpful and friendly staff
Cons:
9.6
Michele
Exceptional
young couple
10-20-2016
Pros: Great location. Comfy bed. Quiet. Good breakfast. Great staff. Parking. Had a great time!
Cons:
9.6
Stephanie
Exceptional
family with young children
10-10-2016
Pros: The buffet was great, reasonable valet parking fee, walking distance to lots of restaurants and shops. Great value for the size of the room. Close to the University and Mall.
Cons: Our room was a bit dirty. The windows looked as if a toddler ran his fingers all over it. The lower floors are very noisy. You can hear the traffic outside. We were on the 4th fl. and still heard traffic. AC was loud and plumbing was tricky.
7.9
Kate
Good
young couple
10-10-2016
Pros: Great breakfast. Liked the kitchenette
Cons: Bathroom shower was not clean. Someone else's hair covered the drain. Needed light in shower
9.2
Anonymous
Wonderful
young couple
10-05-2016
Pros: Fun, quirky, very nice hotel. Great staff, very good breakfast.
Cons: Located in popular area with lots of nightlife. Noise continued outside until well after 2am with some music (possibly from within the hotel) continueing all night.
9.2
Chris
Wonderful
young couple
10-03-2016
Pros: Location was amazing. Many things to walk to at a short distance. Friendly staff. Good breakfast.
Cons: Breakfast didn't have fresh fruit. Otherwise the stay was very nice.
7.5
Naresh
Good
mature couple
08-23-2016
Pros:
Cons: The air conditioning in the room made a lot of noise when switching on periodically all through the night. Needs to be modernised.
10.0
Gerald
Exceptional
mature couple
07-31-2016
Pros: The whole staff pitched in at breakfast to keep things clean and ready for the next guest. Breakfast was terrific!
Cons: The A/C blew at the heads of the beds and was uncomfortable.
9.2
Carolyn
Wonderful
young couple
06-19-2016
Pros: The breakfast was excellent and free. the chef will prepare your breakfast in front if you. Kitchen facilities in the room were also good. Nice large room and roomy and light bathroom.
Cons: Some small things such as the drapes were hard to draw properly and the door to the bathroom wouldn't open properly. There was only one elevator which was small and very slow . in an upmarket hotel, I wasn't expecting to see Theses sorts of things.
10.0
Srdjan
Exceptional
family with older children
05-01-2016
Pros: Nice hotel in city center.
Very friendly staff and nice breakfast which was included.
Cons:
9.6
Jenifer
Exceptional
family with older children
04-19-2016
Pros: Location! Breakfast! GREAT staff!!
Cons:
6.7
Kathleen
Pleasant
mature couple
04-12-2016
Pros: Staff was helpful and breakfast a plus although it's too bad it's located in the lobby
Cons: Lighting in room was poor, room outdated and heater sounded like it was going to blow up
6.3
Anonymous
Pleasant
family with older children
04-02-2016
Pros: Bed comfortable, great location, great breakfast , boutique hotel pretty lobby
Expensive
Cons: Employees were not friendly
Instructions for valet parking should be clear when reservations confirmed
Room dirty,peeling wallpaper in bathroom, rug dirty, curtains didn't close completely
9.6
Kevin
Exceptional
young couple
03-20-2016
Pros: Great breakfast, great location
Cons:
10.0
William
Exceptional
family with older children
03-09-2016
Pros: Great location nice rooms very friendly staff
Cons: One elevator
9.6
Kelly
Exceptional
mature couple
02-23-2016
Pros: Loved the multiple shower heads in our bathroom! Breakfast was delicious. We were also able to check in early.
Cons:
10.0
Anonymous
Exceptional
family with older children
02-20-2016
Pros: Very, very friendly service! Very impressed.
Cons: Nothing.
8.8
Christophe
Excellent
solo traveller
12-14-2015
Pros: Free parking
Cons: One elevator
10.0
Anonymous
Exceptional
family with older children
11-29-2015
Pros: All staff members interact with customers above the norm. Breakfast is very well organized and tasty. Coffee (tea) Bar was well stocked and always available (24/7).
Cons: Bed could have been softer but it was a very minor issue.
10.0
Robert
Exceptional
young couple
11-07-2015
Pros: We like everything about the stay it was amazing the breakfast was really good as well
Cons: The a.c. system when it kicked in was alittle noisy but it's a older building and for the way the place was it was worth it
10.0
Anonymous
Exceptional
mature couple
10-20-2015
Pros: Lovely staff, beautiful suite,very reasonable cost plus we had a wonderful breakfast included.. Since we were visiting our grandson who is at the university,we invited him and a friend for breakfast. The hotel didn't charge for our guests tho we offered to pay for them three times.
Cons: Nothing
9.6
Stephen
Exceptional
mature couple
10-16-2015
Pros: We stayed in an executive which gave us plenty of room to chill out and relax. We were in town for a wedding, the hotel was very helpful with providing for our requirements. Included valet parking was very convenient.
Cons:
8.8
Jeffrey
Excellent
mature couple
10-13-2015
Pros: The staff at check-in was delightfully friendly and helpful. The parking lot attached to the building and obvious watchful eye of the hotel was a plus. The historic nature of the hotel made it a memorable visit and nice distinction from the everyday chain.
Cons: The room ( a small suite) lacked sufficient lighting especially in the bedroom. Leaving a good part of the room dark and unwelcoming. Also the sofa in the suite was not comfortable nor did it look like it would be.
6.7
Richard
Pleasant
mature couple
10-07-2015
Pros: staff was great!
Cons: room smelled old- very- also needed more lights
9.6
Anonymous
Exceptional
mature couple
10-05-2015
Pros: Staff very nice. Breakfast was very good. Then room was very clean and comfortable .
Cons:
8.3
Catherine
Very Good
family with young children
10-03-2015
Pros: The location is perfect with access to all kinds of cool restaurants and bars. The Science Center is a stone's throw away. We loved that the hotel had a history. The breakfast was quite good with fresh fruit (including blueberries!) and a chef making omelettes.
Cons: There is not a lot in the way of facilities for kids, but we were out for most of the day anyway.
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