Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
A marble lobby with fresh décor appeals to guests of this downtown hotel, located across from Armory Square. The many room choices include smaller Euro rooms or the large presidential-style suite.
Smoke free premises. 68 units, some efficiencies. 11 stories, interior corridors.
Pros: Great location and good breakfast. Spacious room
Cons: Little old and expensive
8.0
Anonymous
Very Good
08-11-2017
Pros: The staff at check in was very accommodating. Convenient location. Offer of free valet parking if lot was full is nice. Suite is a good size, with comfortable bed.
Cons: The elevator was provoking. Only one, and sometimes would not stop on selected floor, so I had to stay on for extended rides. Multiple times. Every time the air kicked on during the night the noise SHOCKED me awake.
10.0
Anonymous
Exceptional
08-11-2017
Pros: the Finger Lakes wine and NYS cheese reception, having a chef to make your omelet in the morning
Cons: No
10.0
Anonymous
Exceptional
08-11-2017
Pros: The location and the surrounding area
Cons: Everything was great
8.0
Anonymous
Very Good
08-11-2017
Pros: The lobby was very nice and the staff very friendly and helpful. The free breakfast was excellent and way beyond what you usually get at a continental. The omelet station was amazing. The bed was very nice and clean. Nice towels.
Cons: The part of town is not the best. There is only one very tiny elevator for whole hotel, holds 2 people with luggage or 4 without. Very slow going. Bathroom is not adequate for 4 people. One wall mounted sink. Needs another place to put stuff.
8.0
Anonymous
Very Good
08-11-2017
Pros: The entire staff was absolutely wonderful, attentive and helpful in every way and the room was excellent.
Cons: On the first night of our stay, there was a shooting outside the hotel about half a block away that resulted in someone's death. The event was tragic but I don't think there is anything the staff at the JC Hotel could have done.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Located in the cultural district with theaters and many restaurants within a five-minute walk. The suite was well-appointed and clean. The bed was comfortable. The staff provided impeccable service. Excellent stay.
Cons: None.
7.9
Anonymous
Good
07-16-2017
Will stay again.
Pros: Clean hotel room, with friendly and attentive staff. Located right in the historic Armory Square area near many restaurants, bars, and other attractions.
Cons:
10.0
Anonymous
Exceptional
07-12-2017
Interesting historic hotel
Pros: Delicious made to order omelet, happy hour with gratis NY wines. Lemongrass restaurant next door which was excellent. Friendly staff.
Cons: Initially, very small room which had a nonfunctioning TV--we were upgraded to a lovely room which made our stay much more enjoyable.
9.2
Anonymous
Wonderful
07-02-2017
Syracuse, we will be back...
Pros: Lovely old hotel in the downtown area. We asked for a room on a high floor on here and our request was met. The breakfast was included in our room price and was of a very high standard. Parking is to the side of the hotel. Very good staff.
Cons: No safe in the room, But this is common in the USA
10.0
Anonymous
Exceptional
06-30-2017
Fantastic, unique, one of my...
Pros: Fantastic. People working there so nice and helpful. Complimentary wine and cheese in the lobby, complimentary hot chocolate, coffee, tea 24 hours in lobby. Free breakfast with personal omelet chef.
Room beautiful. Location is the best in the city. Hotel has character of a 93 year old hotel but is very well kept and modern.
Cons: Nothing!
9.2
Anonymous
Wonderful
06-21-2017
Work in progress
Pros: Very friendly staff
Cons: Armory square is still a work in progress. Not much to do
9.6
Anonymous
Exceptional
05-23-2017
I would definitely come again...
Pros: The breakfast was great and had a nice selections of how you would like your eggs!
Cons: That I had to leave the hotel...lol
8.3
Anonymous
Very Good
05-17-2017
Very good
Pros: Location and staff
Cons: Proses of reservation
7.1
Anonymous
Good
05-08-2017
Okay place in nice location
Pros: Location, parking was only $7 and included breakfast
Cons: The bed was uncomfortable and the price for the room was expensive for what it was. It had a kitchette with microwave and fridge but didn't have utensils or cups which was disappointing especially after bringing leftovers back to find out we had nothing to eat on or with
9.0
Anonymous
Wonderful
04-13-2017
Wonderful Staff
Pros: All staff members were exceptionally nice and helpful. Hotel was very clean and pleasant.
Cons: AC/heating a little difficult but it's a historic building so maybe tough to up grade by room.
10.0
Anonymous
Exceptional
04-05-2017
Loved it.
Pros: This was an outstanding place to stay. I could not say enough good things about the staff the location, and the breakfast was amazing. We will be booking the Jefferson Clinton for future stays. Best stay ever.
Cons: Nothing, everything was perfect..
9.2
Anonymous
Wonderful
04-05-2017
Superb
Pros: Omelette making was great. Breakfast was very good
Cons: Keyed elevator took a while to get use to
9.6
Anonymous
Exceptional
03-20-2017
wonderful....
Pros: wonderful, accommodating, helpful staff. Great breakfast included with stay. Fabulous tolietrees and helpfulness when you forgot something (toothbrush etc).
Great location for M.O.S.T and theater...
Cons: Only one bathroom for 5 people and toilet needed "help" when water wouldn't stop running in back of tank....
9.2
Anonymous
Wonderful
03-06-2017
Great place to stay in...
Pros: One of the best complimentary breakfasts we have ever had. Made to order eggs. The staff was very friendly and accommodating. We arrived at night so I didn't realize how much there was to do around us until the next day. We were visiting for a college tour and the location was close to Syracuse University--but also in the middle of some interesting stores and places to eat. If you are there on a game weekend--make a reservation if you can!
Cons: The rooms were a little dated but I quickly got over that as I realized how good the location was. The wonderful staff helped too.
10.0
Anonymous
Exceptional
02-27-2017
great place to stay
Pros: The staff was very helpful and welcoming!
Cons: the outside was a little noisy at night but not much the hotel can do about that.
10.0
Anonymous
Exceptional
02-24-2017
Great hotel ... already recommended...
Pros: The staff at the hotel were amazing! They were so helpful, warm and cheerful! From the excellent service to the lovely wine and cheese to the incredibly delicious breakfast, it was all outstanding. This is a wonderful hotel and I would HIGHLY recommend it to anyone! Outstanding value for the price!
Cons:
9.2
Anonymous
Wonderful
01-03-2017
Cozy and comfortable modern rooms...
Pros: A minor technical glitch with credit card processing at intake led to a very helpful response from the owner/general manager. Hotels are measured in their responsiveness to customers, their needs and what can periodically go awry. This hotel stood out for its responsiveness!
Cons:
7.9
Anonymous
Good
12-31-2016
Great room for the price...
Pros: Location is excellent. Near restaurants, convenience stores and local boutiques. The buffet breakfast was included with the room rate and more than I expected -- several kinds of breakfast bread; yogurts; made-to-order omelets; deli meat; beverage. Coffee was like tinted water, though, and I didn't enjoy that.
Cons: One front desk staff had excellent customer service when I checked in. Others during my 4-night stay didn't seem too eager to be of service and had an attitude. I used the hotel's computer to print my boarding pass on my last night and it ran out of ink and paper. The front desk person continued to chat with a co-worker and somewhat grudgingly obliged to help me after repeated requests. There was no spare ink available for the printer and she didn't care to find one. There is no excuse for not having a spare.
Although breakfast was good, the coffee was terrible. They could improve on that.
I was given a choice for the room and floor and stayed in a suite, with complete kitchen, sitting room and two big-screen TVs. I think the generous room offer must have been because the hotel wasn't fully booked. The room, although dated in style, was clean and the bathroom was spacious with basic amenities.
10.0
Anonymous
Exceptional
12-28-2016
Stay Here
Pros: Loved the place, staff and a great free breakfast. The place was way beyond what I expected.
Cons:
10.0
Anonymous
Exceptional
12-20-2016
Exceptional
Pros: The room was very comfortable and the location of the hotel was conveniently located. The staff was wonderful.
Cons:
8.8
Anonymous
Excellent
12-02-2016
Fabulous
Pros: The staff has always been fantastic, helpful and caring. Room was spacious, clean and comfortable. Great location!
Cons: The parking during my stay was terrible. There was a wedding that took over the whole lobby and cars were left in the valet loop too long. There should be a staff member dedicated to assisting with parking. The staff at the front desk were extremely busy with this large crowd of people and unable to properly care for other guests. I appreciated the ability to park my own car with the valet pass but very difficult to bring my bags in from down the street. Thank you for not charging me the overnight parking fee, but please hire an attendant.
10.0
Anonymous
Exceptional
11-14-2016
Clean comfortable great location and...
Pros: Breakfast. Services in the morning from Billie was awesome!!
Cons: Loud at night. Weird banging noise.
10.0
Anonymous
Exceptional
10-24-2016
Exceptional
Pros: Helpful and friendly staff
Cons:
9.6
Anonymous
Exceptional
10-20-2016
Exceptional
Pros: Great location. Comfy bed. Quiet. Good breakfast. Great staff. Parking. Had a great time!
Cons:
9.6
Anonymous
Exceptional
10-10-2016
College visit
Pros: The buffet was great, reasonable valet parking fee, walking distance to lots of restaurants and shops. Great value for the size of the room. Close to the University and Mall.
Cons: Our room was a bit dirty. The windows looked as if a toddler ran his fingers all over it. The lower floors are very noisy. You can hear the traffic outside. We were on the 4th fl. and still heard traffic. AC was loud and plumbing was tricky.
7.9
Anonymous
Good
10-10-2016
Good
Pros: Great breakfast. Liked the kitchenette
Cons: Bathroom shower was not clean. Someone else's hair covered the drain. Needed light in shower
9.2
Anonymous
Wonderful
10-03-2016
Great fun getaway.
Pros: Location was amazing. Many things to walk to at a short distance. Friendly staff. Good breakfast.
Cons: Breakfast didn't have fresh fruit. Otherwise the stay was very nice.
7.5
Anonymous
Good
08-23-2016
Good
Pros:
Cons: The air conditioning in the room made a lot of noise when switching on periodically all through the night. Needs to be modernised.
10.0
Anonymous
Exceptional
07-31-2016
Impressive small hotel...clean and convenient...
Pros: The whole staff pitched in at breakfast to keep things clean and ready for the next guest. Breakfast was terrific!
Cons: The A/C blew at the heads of the beds and was uncomfortable.
9.2
Anonymous
Wonderful
06-19-2016
Nice hotel with large light...
Pros: The breakfast was excellent and free. the chef will prepare your breakfast in front if you. Kitchen facilities in the room were also good. Nice large room and roomy and light bathroom.
Cons: Some small things such as the drapes were hard to draw properly and the door to the bathroom wouldn't open properly. There was only one elevator which was small and very slow . in an upmarket hotel, I wasn't expecting to see Theses sorts of things.
10.0
Anonymous
Exceptional
05-01-2016
Hotel in center of the...
Pros: Nice hotel in city center.
Very friendly staff and nice breakfast which was included.
Cons:
9.6
Anonymous
Exceptional
04-19-2016
Exceptional
Pros: Location! Breakfast! GREAT staff!!
Cons:
6.7
Anonymous
Pleasant
04-12-2016
Pleasant
Pros: Staff was helpful and breakfast a plus although it's too bad it's located in the lobby
Cons: Lighting in room was poor, room outdated and heater sounded like it was going to blow up
9.6
Anonymous
Exceptional
03-20-2016
Exceptional
Pros: Great breakfast, great location
Cons:
10.0
Anonymous
Exceptional
03-09-2016
Wonderful classic at great location
Pros: Great location nice rooms very friendly staff
Cons: One elevator
9.6
Anonymous
Exceptional
02-23-2016
Great weekend!
Pros: Loved the multiple shower heads in our bathroom! Breakfast was delicious. We were also able to check in early.
Cons:
8.8
Anonymous
Excellent
12-14-2015
Fabulous
Pros: Free parking
Cons: One elevator
10.0
Anonymous
Exceptional
11-07-2015
surprise stay
Pros: We like everything about the stay it was amazing the breakfast was really good as well
Cons: The a.c. system when it kicked in was alittle noisy but it's a older building and for the way the place was it was worth it
9.6
Anonymous
Exceptional
10-16-2015
Relaxing comfortable historic hotel right...
Pros: We stayed in an executive which gave us plenty of room to chill out and relax. We were in town for a wedding, the hotel was very helpful with providing for our requirements. Included valet parking was very convenient.
Cons:
8.8
Anonymous
Excellent
10-13-2015
We booked this room last...
Pros: The staff at check-in was delightfully friendly and helpful. The parking lot attached to the building and obvious watchful eye of the hotel was a plus. The historic nature of the hotel made it a memorable visit and nice distinction from the everyday chain.
Cons: The room ( a small suite) lacked sufficient lighting especially in the bedroom. Leaving a good part of the room dark and unwelcoming. Also the sofa in the suite was not comfortable nor did it look like it would be.
6.7
Anonymous
Pleasant
10-07-2015
Pleasant
Pros: staff was great!
Cons: room smelled old- very- also needed more lights
8.3
Anonymous
Very Good
10-03-2015
A little piece of Syracuse...
Pros: The location is perfect with access to all kinds of cool restaurants and bars. The Science Center is a stone's throw away. We loved that the hotel had a history. The breakfast was quite good with fresh fruit (including blueberries!) and a chef making omelettes.
Cons: There is not a lot in the way of facilities for kids, but we were out for most of the day anyway.
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