A marble lobby with fresh décor appeals to guests of this downtown hotel across from Armory Square. The many room choices include new Euro rooms or a large presidential style suite.
Smoke free premises. 68 units, some efficiencies. 11 stories, interior corridors.
Cons: The air conditioning in the room made a lot of noise when switching on periodically all through the night. Needs to be modernised.
10.0
Gerald
Exceptional
mature couple
07-31-2016
Pros: The whole staff pitched in at breakfast to keep things clean and ready for the next guest. Breakfast was terrific!
Cons: The A/C blew at the heads of the beds and was uncomfortable.
9.2
Carolyn
Wonderful
young couple
06-19-2016
Pros: The breakfast was excellent and free. the chef will prepare your breakfast in front if you. Kitchen facilities in the room were also good. Nice large room and roomy and light bathroom.
Cons: Some small things such as the drapes were hard to draw properly and the door to the bathroom wouldn't open properly. There was only one elevator which was small and very slow . in an upmarket hotel, I wasn't expecting to see Theses sorts of things.
10.0
Srdjan
Exceptional
family with older children
05-01-2016
Pros: Nice hotel in city center.
Very friendly staff and nice breakfast which was included.
Cons:
10.0
Jerry
Exceptional
Traveling as Couple
04-29-2016
Pros: the Finger Lakes wine and NYS cheese reception, having a chef to make your omelet in the morning
Cons: No
9.6
Jenifer
Exceptional
family with older children
04-19-2016
Pros: Location! Breakfast! GREAT staff!!
Cons:
8.0
Verified Hotel Guest
Very Good
Solo Traveler
04-18-2016
Pros: The staff at check in was very accommodating. Convenient location. Offer of free valet parking if lot was full is nice. Suite is a good size, with comfortable bed.
Cons: The elevator was provoking. Only one, and sometimes would not stop on selected floor, so I had to stay on for extended rides. Multiple times. Every time the air kicked on during the night the noise SHOCKED me awake.
6.7
Kathleen
Pleasant
mature couple
04-12-2016
Pros: Staff was helpful and breakfast a plus although it's too bad it's located in the lobby
Cons: Lighting in room was poor, room outdated and heater sounded like it was going to blow up
6.3
Anonymous
Pleasant
family with older children
04-02-2016
Pros: Bed comfortable, great location, great breakfast , boutique hotel pretty lobby
Expensive
Cons: Employees were not friendly
Instructions for valet parking should be clear when reservations confirmed
Room dirty,peeling wallpaper in bathroom, rug dirty, curtains didn't close completely
9.6
Kevin
Exceptional
young couple
03-20-2016
Pros: Great breakfast, great location
Cons:
10.0
William
Exceptional
family with older children
03-09-2016
Pros: Great location nice rooms very friendly staff
Cons: One elevator
9.6
Kelly
Exceptional
mature couple
02-23-2016
Pros: Loved the multiple shower heads in our bathroom! Breakfast was delicious. We were also able to check in early.
Cons:
10.0
Anonymous
Exceptional
family with older children
02-20-2016
Pros: Very, very friendly service! Very impressed.
Cons: Nothing.
8.8
Christophe
Excellent
solo traveller
12-14-2015
Pros: Free parking
Cons: One elevator
10.0
Anonymous
Exceptional
family with older children
11-29-2015
Pros: All staff members interact with customers above the norm. Breakfast is very well organized and tasty. Coffee (tea) Bar was well stocked and always available (24/7).
Cons: Bed could have been softer but it was a very minor issue.
10.0
Robert
Exceptional
young couple
11-07-2015
Pros: We like everything about the stay it was amazing the breakfast was really good as well
Cons: The a.c. system when it kicked in was alittle noisy but it's a older building and for the way the place was it was worth it
10.0
Anonymous
Exceptional
mature couple
10-20-2015
Pros: Lovely staff, beautiful suite,very reasonable cost plus we had a wonderful breakfast included.. Since we were visiting our grandson who is at the university,we invited him and a friend for breakfast. The hotel didn't charge for our guests tho we offered to pay for them three times.
Cons: Nothing
9.6
Stephen
Exceptional
mature couple
10-16-2015
Pros: We stayed in an executive which gave us plenty of room to chill out and relax. We were in town for a wedding, the hotel was very helpful with providing for our requirements. Included valet parking was very convenient.
Cons:
8.8
Jeffrey
Excellent
mature couple
10-13-2015
Pros: The staff at check-in was delightfully friendly and helpful. The parking lot attached to the building and obvious watchful eye of the hotel was a plus. The historic nature of the hotel made it a memorable visit and nice distinction from the everyday chain.
Cons: The room ( a small suite) lacked sufficient lighting especially in the bedroom. Leaving a good part of the room dark and unwelcoming. Also the sofa in the suite was not comfortable nor did it look like it would be.
6.7
Richard
Pleasant
mature couple
10-07-2015
Pros: staff was great!
Cons: room smelled old- very- also needed more lights
9.6
Anonymous
Exceptional
mature couple
10-05-2015
Pros: Staff very nice. Breakfast was very good. Then room was very clean and comfortable .
Cons:
8.3
Catherine
Very Good
family with young children
10-03-2015
Pros: The location is perfect with access to all kinds of cool restaurants and bars. The Science Center is a stone's throw away. We loved that the hotel had a history. The breakfast was quite good with fresh fruit (including blueberries!) and a chef making omelettes.
Cons: There is not a lot in the way of facilities for kids, but we were out for most of the day anyway.
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
09-29-2015
Pros: The location of the hotel and friendliness of the staff. The hotel also kept our car in their parking and locked our luggage, until we left Syracuse later that day
Cons: Only issue was with the shower head not putting out enough water
Pros: The staff was very polite and helpful. The hotel was in a great location, an easy walk to many restaurants.
Cons: No restaurant in hotel.
8.0
Verified Hotel Guest
Very Good
Business Traveler
08-15-2015
Pros:
Cons: Internet access was poor
10.0
Marie
Exceptional
mature couple
08-15-2015
Pros: Great hotel, great staff! Overall very satisfied.
Cons:
8.8
Robert
Excellent
family with older children
08-10-2015
Pros: Good location. Perfect service.
Cons: Breakfast is ok, but should not be in the lobby.
9.6
Carole
Exceptional
family with older children
08-02-2015
Pros: The location was superb. Attended a show/exhibit at the On Center. Proximity to restaurants was great.
Cons:
7.9
Yusuf
Good
solo traveller
07-07-2015
Pros: Location, bed, DVD player, refrigerator, quiet room on top floor, spray jet shower, late checkout hours!
Cons: Breakfast timings, spotty WiFi, no airport shuttle (cab fares were expensive), no inside cafeteria (had to order in Chinese).
10.0
Daniel
Exceptional
review category group of friends
07-03-2015
Pros: Staff was very pleasant & allowed us to park in the lot for several hours even after check out time.
Cons: None whatsoever.
9.6
David
Exceptional
solo traveller
06-04-2015
Pros: Breakfast
Cons:
6.3
Nigel
Pleasant
mature couple
06-02-2015
Pros: Location and staff
Cons: Such a small room
9.6
Peter
Exceptional
solo traveller
05-16-2015
Pros: Great location, comfortably huge room, great bed, food and staff. All a round perfect hotel experience.
Cons: I guess I wish they had a second elevator but waiting in the beautifully decoded hallways was okay for me.
9.6
Margaret
Exceptional
mature couple
03-22-2015
Pros: We stayed on an upper floor and had a wonderful view. And we enjoyed our breakfast very much.
Cons: It was chilly in the lobby when the doors were open.
9.2
Pjowens5
Wonderful
solo traveller
02-21-2015
Pros: Location and staff
Cons: 6 inches of snow in the parking lot between cars; snow was cleared from car which I really appreciated! May be a valuable customer experience investment to shovel between cars
10.0
Katie
Exceptional
young couple
10-31-2014
Pros: My boyfriend and I wanted to find a nice hotel in downtown syracuse near everything and that's exactly what we found! Staff was so hospitable and pleasant and we look forward to going back!
Cons:
9.6
Bernard
Exceptional
mature couple
10-26-2014
Pros: Exceptional staff, nice facilties and breakfast chef was impressive.
Cons: Bare feet and lower legs can get badly hurt against bottom ends of beds.
7.1
Timothy
Good
young couple
10-12-2014
Pros: I liked the location of the Hotel.. and the free breakfast was nice
Cons: the Hotel room was not worth what we paid.. not as clean as we would of liked and very dated..
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