This is a nice lodging in an upscale part of Monterrey. Shoppers will love the adjacent large mall. There are also two restaurants here for a nice choice of dining options.
Meets AAA guest room security requirements. Smoke free premises. 223 units. 7 stories, interior corridors.
valet laundry, room service, child care, area transportation-within 9 mi (15 km).
1-7 night minimum stay, cancellation fee imposed.
OVERALL GUEST SCORE
Based on Ratings from 225 guests
Showing reviews 1 - 5 of 12
Cons: Hotel is being renovated, our room floor was dusty, i noticed my feet were brown after walking barefooted a couple of minutes. There was no space for us to sit during breakfast, many guests like us were taking the food up to our rooms, some people were eating standing.
Pros: The gardener Gerardo a super hard working person, ready to give you a hand. Some nice persons at front desk, sorry, not remember names.
Cons: Not too many choices in breakfast, expensive price for being in construction, a little dirty on floors.
Pros: Staff is ALWAYS friendly and helpful. The rooms are also always clean.
Cons: Construction on pool and no water from 2pm to 4pm, but I knew ahead of time of the problem so not really an issue.
Pros: I like breakfast its included and very good. I like they have a gym y my favorite part it's that they have restaurants very near and the little mall who has a movie theater and a frosty store.
Cons: Look like all its really old
review category group of friends
Pros: Staff was helpful. Breakfast was good. Like having coffee and tea available all day.
Cons: Water was turned off because of restoration. No water for several hours and then not very hot. We had to switch room because of the water. Also, money missing from room.
Pros: Hotel was fine
Cons: Internet Services was really bad
family with young children
Pros: The facilities were clean and confortable
Cons: The waiting time at check in and the small space on the cafeteria
Pros: Location. It's near to several other places of common interest in Monterrey.
Cons: Building and Facilities look old.
Pros: The hotel feel comfortable, and had a good view.
Cons: All the hotel was too hot, the heat was turn on and it give us some troubles.
Cons: the door was broken. It Doesn't work property