This is a nice lodging in an upscale part of Monterrey. Shoppers will love the adjacent large mall. There are also two restaurants here for a nice choice of dining options. There is a secured parking area.
Meets AAA guest room security requirements. Smoke free premises. 223 units. 7 stories, interior corridors.
valet laundry, room service, child care, area transportation-within 9 mi (15 km).
1-7 night minimum stay, cancellation fee imposed.
OVERALL GUEST SCORE
Based on Ratings from 237 guests
Showing reviews 1 - 5 of 21
this is a very nice hotel. Very friendly staff however am having trouble with being charged twice. Hpoefully it will straightened out
The bellmen were very accomodating to our needs. The housekeepers were very attentive and friendly. The entire hotel staff was outstanding and very courteous and prompt to fulfill all our requests.
Pros: The staff made this hotel extra special.
Cons: I didn't like that there was no bar in the hotel.
LOCATION IS GOOD, BUT AIR CONTITIONING TOO NOISY AND MATTRESSES PRETTY UNCONFORTABLE ! STAFF WAS PRETTY NICE.
Pros: LOCATION ONLY
Cons: BEDS AND PILLOWS MATRESS AND AIR CONDITIONES PRETTY LOUD. TOILETT NEED MANTANIENCE
Pros: Good location, near by shopping mall.
Pros: most everything
Cons: vending machines
I think we will stay...
Cons: Hotel is being renovated, our room floor was dusty, i noticed my feet were brown after walking barefooted a couple of minutes. There was no space for us to sit during breakfast, many guests like us were taking the food up to our rooms, some people were eating standing.
Good enough stay
Pros: The gardener Gerardo a super hard working person, ready to give you a hand. Some nice persons at front desk, sorry, not remember names.
Cons: Not too many choices in breakfast, expensive price for being in construction, a little dirty on floors.
Great Location and great for...
Pros: Staff is ALWAYS friendly and helpful. The rooms are also always clean.
Cons: Construction on pool and no water from 2pm to 4pm, but I knew ahead of time of the problem so not really an issue.
A good place to stay
Pros: I like breakfast its included and very good. I like they have a gym y my favorite part it's that they have restaurants very near and the little mall who has a movie theater and a frosty store.
Cons: Look like all its really old
Ok but not nice. Water...
Pros: Staff was helpful. Breakfast was good. Like having coffee and tea available all day.
Cons: Water was turned off because of restoration. No water for several hours and then not very hot. We had to switch room because of the water. Also, money missing from room.
Pros: Hotel was fine
Cons: Internet Services was really bad
Pros: The facilities were clean and confortable
Cons: The waiting time at check in and the small space on the cafeteria
Pros: Location. It's near to several other places of common interest in Monterrey.