This 15-year-old property offers suites and standard guest rooms. The outdoor terraza bar is a great meeting place with picturesque views of the surrounding mountains. The property is undergoing renovations expected to be completed by mid year 2017.
Smoke free premises. 150 units. 5 stories, interior corridors.
valet laundry, room service, area transportation-within 6 mi (7 km).
1-7 night minimum stay, cancellation fee imposed.
OVERALL GUEST SCORE
Based on Ratings from 136 guests
Showing reviews 1 - 5 of 17
I had a single King Bed room (210), it was really nice, everything was clean, the carpet in the hallway was clean. My friends had a Double Queen room, and it was not nearly as clean. Even the hallway in front of the room was kinda of nasty.
Pros: The Hotel was generally nice, with all of the public spaces been very clean.
Cons: No face clothes (wash clothes), they picked up the bath mat after the first day and I had to use a towel. The mini-fridge did not cool at all.
HILTON is a great name...
Pros: A terreble place to be.
Cons: Even when the A.C. is switched off a lot noise from some permanent air system.
The internet connection extremely slow.
The room are outdated.
Warm water supply in the bad room is not always there sometimes no water at all.
Pretty bad hotel, look somewhere...
Pros: Good customer service
Cons: As you know in Mexico you can't drink tap water so typically you will be given some water bottles; here you will get one minuscule bottle of water (4 oz maybe?) only, there were no towels in the bathroom, the bed sheets were supposed to be white and looked grayish and one of the beds had bad support it seemed to have a hole in the base; I booked a room with a king size bed and got two twin beds instead; staff didn't even mention it but since i got there at 2 am we didn't even think on complaining and changing the room, overall a horrible experience.
Pros: The Staff are good
Cons: The hotel is old
I will turn back
Pros: I realy like the bed
Cons: Elevator control
It was an okay stay...
Pros: I tried to get the online deal but they did not honor it.
Cons: The overall experience
Bad service and bad quality...
Pros: Just the mobiliary of the hotel and rooms.
Cons: The attitude and service from the staff of reception. None of the 4 receptionists solve the problem of the room they give me for all my stay.
They didint respect the characteristics of the room I paid, the room had missing pieces so I couldnt used the tower as its supposed to be.
Cons: The pool had something in it that affected my 7 year old, her skin started to show weals just after she swam in it, then even though I had asked to arrive earlier because I had a very important meeting at 4 they wouldn't give me my room until 3, and it was more than obvious that the hotel was not crowded. When I was going to finally leave the place they mistook my account and had stapled somebody else's receipt to mine. The front desk guy just kept sayin "I'm sorry". So disappointing
Pros: The bed was really comfy
Cons: In the bathroom were hair from past guest
The carpet was dirty
The minibar was off and empty
The air conditioner was too hot, we change to high and low as much as it was possible and turn of itself