Pros: The room smelled moldy. And the air in the room felt very humid.
Cons: The room smell
Pros: Very clean excellent service
Cons: They didn't take cash
Pros: The service is great and the premises are exceptional. This is a return visit during a long period stay in Mexico.
Pros: Service quality is high and everyone appears to be "on their toes" . Refined service. It's a great hotel for a short term stay.
Room service food is only average. I expected a lot more in food preparation quality and in room dining service.
Cons: No coffee machine or water kettle in the room!! In a hotel of this caliber and with such beautiful rooms, the least they could do is allow you to enjoy the room and treat you to a cup of coffee in the room.
For long-term stays and if you like to unpack, there is no appropriate dresser or drawers to put small items.
No English T.V. or at least the SAP doesn't work.
The housekeeping doesn't replenish toiletries every day. For 2 people in the room who shower 2-3 times per day, the toiletries are skimpy.
Towels are scratchy and thin. New towels are a must and soon.
Air conditioner only cools up to 21 degrees Celsius. Monterrey can easily reach 38 degrees on a normal day.
Cons: They charge me before my arrival. My bank is asking me for a letter from Quinta Real but they haven't solve this issue yet.
family with older children
Pros: Great location, fabulous food!
Cons: Everything was very good
Pros: Staff extremely friendly and helpful!
family with young children
Pros: Bed sheets and pillows were so so....what is a mess is the check in and out of the hotel....Needs attention...pm
Pros: Traditional, good service, good food!
Cons: I think it needs a little renovation in the rooms!
Cons: Never could use the internet
Receptionist gave us two rooms whit double beds instead of King size
There keys are desprogram and takes you about 30 minutes to reprogram
Pros: Amazing service and food
Cons: Shower tub Courtains unconfortable
Pros: Las instalaciones y en general la experiencia superlatio.
review category group of friends
Pros: Clean and great service
Pros: high quality standard...have stayed there many times
Cons: the check in and check out process could be a little faster
Pros: The room was beautiful and so comfortable!
Cons: The restaurant prices were so high!
Cons: STAFF Was RUDE FOR THE PRICE ROOM WAS UGLY FACILITIES OVERALL WERE UGLY
Pros: Beds, restaurant, location
Cons: They didn't have our one bed and gave us two queens. The rug in the room was stained and large parts without any fabric. There was fungus on the shower glass frame.
family with young children
Pros: The Installation, the cleaning.
Cons: They dont respect my Reservation.
Late Check In.
The personal kind, but they are terrible prepared.
Very very very Bad Hotel for the the Price!!!!!
Pros: Nicely situated, in a posh place.
Cons: Really, have to pay for wifi?? They do not allow outside food delivery to rooms, only one bathrobe and pair of slippers for couples. Their restaurant's food is pedestrian at best. Will probably stay at another hotel next time. Do not recommend it for leisure.
Pros: The hotel is stunningly beautiful, and all the facilities are fantastic. We were in one of the king suites, and it was superb.