Sheraton Ambassador Monterrey Hotel

Hidalgo 310 Oriente
Monterrey, NL 64000- Map It
Members save 5% or more and earn Marriott Rewards® or SPG® points when booking AAA rates!
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AAA Inspector Notes
Elegant furnishings lend to the turn-of-the-20th-century ambience of this historic hotel's public areas; about 1/2 the guest rooms are updated and spacious, the other 1/2 are waiting to be remodeled. Ask for the tower section that has the remodeled rooms, you'll be glad you did. Under major renovation, scheduled to be completed November 2017. Smoke free premises. 229 units. 11 stories, interior corridors. Bath: shower only. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Historic Hotel
Location
Just w of Plaza Hidalgo at Ave Hidalgo and E Carranza. Located in heart of historico area. Hidalgo 310 Oriente 64000.
AAA Benefit
Members save 5% or more and earn Marriott Rewards® or SPG® points when booking AAA rates!
Pool
outdoor.
Parking
valet only.
Dining & Entertainment
restaurant, full bar, entertainment.
Business Services
Available on premises
Room Amenities
coffeemakers, pay movies, safes. Fee: high-speed Internet, wireless Internet. Some: microwaves.
Sports & Recreation
hot tub, tennis, health club, massage.
Guest Services
valet laundry, room service, child care.
Terms
pet friendly (call for restrictions/fees.).

Guest Ratings

OVERALL GUEST SCORE
Good
Based on Ratings from 110 guests
Showing reviews 1 - 5 of 42
9.0
chris
Wonderful
Business Traveler
11-17-2017
Excellent hotel in a central location, just off the main shopping precinct. The hotel is safe and the staff courteous. I have stayed here many times on business over many years and will continue to do so when in Monterrey.
Pros: Old world ambience.
Cons: Breakfast not included.
6.0
Rafael
Pleasant
Traveling as Couple
11-17-2017
Old facility trying to improve, but smells musty(needs new carpetS) AND DEFINITELY needs new A/C units.
Pros: Location.
Cons: AC system.
9.0
Jeanne
Wonderful
Business Traveler
11-17-2017
We speak only English and your people behind the desk spoke English very well and understood us.
Pros: Clean sheets and large towels. Food was fantastic!
Cons: It was over 90 degrees outside and the refrigerator in room was not plugged in! No cold water to drink!
4.2
Ana
Disappointing
family with young children
11-16-2017
Disappointing
Pros: Great location.
Cons: The phones didn't work, mattress not comfy, front desk staff was slow to request to assist.
7.5
Michael
Good
young couple
11-13-2017
Definitely not a 4-star hotel.
Pros: Location
Cons: We had to change 3 rooms to get one not smelling. Although we asked a priori for early check-in (11:30) we had to wait till 1:30 pm to get our rooms. Definitely not a 4-star hotel.
Showing reviews 1 - 5 of 42