Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
In a town square setting with a theater, shops and restaurants, this beautiful hotel has a spacious lobby and rooms with decor in neutral colors. All rooms have comfortable chairs for TV viewing.
Smoke free premises. 165 units. 5 stories, interior corridors. Accessibility (Call).
I-26 exit 37, just e on Long Shoals Rd, then w; in Biltmore Park Town Square. 43 Town Square Blvd 28803.
AAA Benefit
Members save 5% or more and earn Honors points when booking AAA rates!
Eco Certification
The U.S. Green Building Council's LEED rating system provides independent, third-party verification that a building meets the highest green building and performance measures.
valet laundry, airport transportation, room service, area transportation-within 5 mi.
Terms
check-in 4 pm, 1-7 night minimum stay, cancellation fee imposed, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 170 guests
Showing reviews 1 - 5 of 50
10.0
Verified AAA Guest
Exceptional
Couple
01-17-2018
Love the hotel. Clean room, friendly and helpful staff. We asked for and were cheerfully give two extra pillows. However, best part of the hotel is the location. It is located at the center of Biltmore Park. Everything is within walking distance.
Pros:
Cons:
7.9
Susan
Good
family with young children
04-19-2018
Good
Pros: The pool was nice. The room was clean. The shower was wonderful!
Cons: I didn't like the breakfast not being included with our stay. Should at least get discount tickets. $14 is too much for breakfast! My family wouldn't eat that much for any meal!
9.6
Debby
Exceptional
family with young children
04-16-2018
Loved it!
Pros: This is a beautiful area. many shops and places to eat within walking distance. Beds were comfy, staff was excellent. breakfast was great. I would highly recommend staying here. plan to come back with my husband.
Cons:
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
04-13-2018
Pros: Location was great with convenient food and shopping.
Cons: Parking was a challenge in nasty weather and the price of the room was a little higher than I would have expected. The front desk staff were inattentive.
10.0
Elizabeth
Exceptional
Traveling as Couple
04-13-2018
Pros: Clean, great location and dog friendly
Cons: No
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
04-13-2018
Pros: Good noise control, accommodating staff, comfortable bed.
Cons:
10.0
Lisa
Exceptional
young couple
03-27-2018
AMAZING!!
Pros: We were pleased with everything about the Hotel the staff members were very polite and went above the call of duty!! and the Hotel was simply BEAUTIFUL and the room was comfortable in each area from the sitting area to the private guest room.
Cons:
10.0
Amy
Exceptional
family with young children
03-22-2018
Great place to stay
Pros: Clean and close to things to do
Cons: Nothing
9.6
James
Exceptional
family with young children
03-19-2018
Exceptional
Pros:
Cons:
8.8
Jeff
Excellent
young couple
03-17-2018
Fabulous
Pros: Wanted just an evening getaway. This was ideal as it had easy access to great restaurants, causal shopping and a modern movie theater. Great experience when just needing an overnight or weekend getaway. Will do it again soon.
Cons:
10.0
Kari
Exceptional
family with young children
03-15-2018
Exceptional
Pros:
Cons:
9.2
Melissa
Wonderful
solo traveller
03-10-2018
Superb
Pros: I loved the bed. Could you tell me what kind of mattress it is?
Cons:
5.8
Tom
Okay
solo traveller
03-08-2018
Stay downtown, not here.
Pros: Food, service, and front desk were great!
Cons: Heat and WiFi inoperative in room. Location disappointing.
10.0
Jeffrey
Exceptional
young couple
03-08-2018
Exceptional
Pros:
Cons:
10.0
Lisa
Exceptional
family with young children
03-07-2018
Lovely hotel, lovely staff, lovely...
Pros: The staff was so friendly and helpful. The hotel is lovely and close to shops, restaurants, etc. would definitely stay there again!
Cons: Nothing
9.6
Michaelyn
Exceptional
young couple
03-02-2018
Great weekend and getaway.
Pros: Food was good, liked the large TV and closeness to restaurants and shops. Great view.
Cons: Bathroom was tight, found a hair on shower door.
10.0
Anonymous
Exceptional
review category group of friends
03-02-2018
Really had a great time...
Pros:
Cons:
2.5
Juliet
Poor
family with young children
02-26-2018
Very poor
Pros:
Cons:
9.2
Sara
Wonderful
solo traveller
02-23-2018
I'll come again every year!
Pros: Each room had its own air conditioning easy to make comfortable for all areas. Each room had a TV. Living room had convenient place to sit and talk and eat while watching TV. Access to spa was great (Sensibilities...book early!). Roux room service fast, and YUM! I was there for 3 nights for a mini-mommy vacation, and it was wonderfully serene! Plus, able to walk around Biltmore Park shops a plus! My server for room service was awesome! The staff all friendly!
Cons: Since I stayed several days, I had a hard time getting my room serviced because of the timing of my spa visits. Not Hilton's fault or the staff. They were always helpful. Whey they saw me, they asked if I needed towels, turndown, etc, and I thought that was really special of them. They were ALL friendly and helpful.
10.0
Kg
Exceptional
family with young children
02-20-2018
Calm, relaxing and fun, all...
Pros: Everything
Cons: Not one thing.
9.6
Jon
Exceptional
review category group of friends
02-20-2018
Exceptional
Pros:
Cons:
10.0
Gary
Exceptional
review category group of friends
02-19-2018
Exceptional
Pros:
Cons:
9.2
Tommy
Wonderful
family with young children
02-15-2018
Very happy can't wait to...
Pros: Friendly staff and excellent location
Cons:
10.0
Stan
Exceptional
young couple
02-15-2018
Exceptional
Pros: Walking distance for a variety of things to do movies, restaurants, shops.
Cons:
9.6
Mitch
Exceptional
young couple
02-13-2018
Exceptional
Pros:
Cons:
6.3
Ellen
Pleasant
family with young children
02-11-2018
will not use this hotel...
Pros: Location was near where we needed to be. Free parking available
Cons: This was one of the fancy places that you need to bring your own toilet paper. Minimal amenities in room. Thermostat setting was just a suggestion- went from cold to hot all night.
10.0
Cynthia
Exceptional
young couple
02-08-2018
Exceptional
Pros: Staff was very friendly and great.
Cons: Did not have a laundry area.
10.0
Erin
Exceptional
solo traveller
01-27-2018
Everything was great, it couldn’t...
Pros: I loved everything about it, the room was amazing, room service was great and fast, there is so much to do at the hotel so you never have a chance to get bored. I’m already looking forward to my next visit in April!
Cons: Just the WiFi was not good
7.5
Anonymous
Good
mature couple
01-22-2018
Good
Pros:
Cons:
7.5
Anonymous
Good
mature couple
01-20-2018
Good
Pros:
Cons:
10.0
Anonymous
Exceptional
mature couple
01-17-2018
Exceptional
Pros:
Cons:
9.6
Anthony
Exceptional
young couple
01-16-2018
We look forward to returning...
Pros: bed was excellent.
Cons: very cold days
10.0
Anonymous
Exceptional
mature couple
01-16-2018
Exceptional
Pros:
Cons:
7.9
Anonymous
Good
family with young children
01-15-2018
Good
Pros:
Cons:
10.0
Andrey
Exceptional
family with young children
01-04-2018
Exceptional
Pros:
Cons:
10.0
Katherine
Exceptional
young couple
01-03-2018
Exceptional
Pros:
Cons:
10.0
Richard
Exceptional
family with young children
01-02-2018
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
mature couple
01-02-2018
Exceptional
Pros:
Cons:
4.6
Michael
Disappointing
family with young children
12-31-2017
very disappointed in the customer...
Pros: the location was great for other services like food and shopping.
Cons: We asked the staff several times to makeup our room, they were very slow to respond, we had them to the room 3 times to make the beds and they entered the room but would not make the beds or tidy up, all they would do is replace the bathroom towels.
10.0
Anonymous
Exceptional
young couple
12-19-2017
Exceptional
Pros:
Cons:
10.0
Deleana
Exceptional
solo traveller
12-09-2017
Exceptional
Pros:
Cons:
9.6
Craig
Exceptional
young couple
12-05-2017
Exceptional
Pros:
Cons:
10.0
Jennifer
Exceptional
review category group of friends
12-04-2017
Exceptional
Pros:
Cons:
5.8
John
Okay
young couple
11-29-2017
Expensive average place to stay
Pros:
Cons: Only 1 comfortable chair in the room and you Kleenex and toilet tissue are like sandpaper. Found the room to be a bit noisy with the street outside.
9.6
Mindy
Exceptional
young couple
11-25-2017
Lovely trip with lots of...
Pros: Excellent food. Comfy bedding. Love the area of the park
Cons: Bad internet service.
7.5
Anonymous
Good
young couple
11-19-2017
Good
Pros:
Cons:
10.0
Anonymous
Exceptional
mature couple
11-19-2017
Exceptional
Pros:
Cons:
10.0
92lx
Exceptional
solo traveller
11-14-2017
Great place in a great...
Pros: nice location right near my office. first class accomodations
Cons: Kleenex is rough and felt like sandpaper. other wise 100% satisfied
10.0
Kevin
Exceptional
young couple
11-13-2017
Exceptional
Pros: The environment was great. Pet friendly a plus. I would stay there again!
Cons: All great
8.8
William
Excellent
review category group of friends
11-10-2017
The devil's in the details;...
Pros:
Cons: 1. Main revolving door was broken. Side, manual doors a pain with luggage.
2. "system" problems checking in. Delays.
3. Room keys didn't work; back down to the desk to correct.
4. no spare toilet and bathroom tissues; had to call housekeeping.
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