In a town square setting with a theater, shops and restaurants, this beautiful hotel has a spacious lobby and rooms with decor in neutral colors. All rooms have comfortable chairs for TV viewing.
Smoke free premises. 165 units. 5 stories, interior corridors. Accessibility (Call).
I-26 exit 37, just e on Long Shoals Rd, then w; in Biltmore Park Town Square. 43 Town Square Blvd 28803.
AAA Benefit
Members save 5% or more and earn HHonors™ points when booking AAA rates!
Eco Certification
The U.S. Green Building Council's LEED rating system provides independent, third-party verification that a building meets the highest green building and performance measures.
Cons: There was not a lot of green space for our dogs to do their business.
8.8
Chalice
Excellent
family with young children
09-15-2016
Pros: Staff was very friendly, even gave us comp breakfast for my moms birthday!
Cons: The remote seemed to have a short in it that made turning the channel a challenge. Also it would have been nice to not have to take two superstar elevators to get to my room.
10.0
Ellen
Exceptional
family with young children
08-11-2016
Pros: SdThe staff was friendly and the service very good. Love the location,especially for me and my 8 yer old granddaughter. Movies, bookstore, restaurants all very close by.
Cons:
9.6
Nancy
Exceptional
mature couple
08-10-2016
Pros: JOYFUL STAFF
Cons: THE COST
9.2
Jamie
Wonderful
mature couple
08-10-2016
Pros: The location was great with all the restaurants and shops. Our room was very clean, the bed very comfortable. We had a king corner suite on the top floor. Our view of mountains and shops below was great! Loved all the windows and the lay out of the room. The restaurant there on site had a delicious breakfast buffet! Very fresh and lots of variety.
Cons:
9.6
Dennis
Exceptional
mature couple
08-07-2016
Pros: convenient to several restaurants and the Biltmore
Cons:
7.1
Ken
Good
solo traveller
08-02-2016
Pros:
Cons: Broken cabinet at frig
Tub stopper broken
9.6
Barry
Exceptional
mature couple
07-25-2016
Pros: The staff was outstanding! Steven Carter, the bellman went out of his way to be helpful! Kol at the front desk was great! Every staff member was friendly and a joy to be around!
Cons: The down pillows were horrible. We got foam replacements but they were not much better.
9.6
Alanna
Exceptional
solo traveller
07-19-2016
Pros: Pet friendly hotel/town/restaurants, nearby walking trails for pets,hotel shuttle, plenty of shopping and a movie theater within the square, lovely room views of either mountains or town square, highly accommodating and thoughtful staff, complimentary citrus water/lemonade in lobby, free street parking/garages.
Cons:
6.3
Angela
Pleasant
mature couple
07-19-2016
Pros: Breakfast was great
Cons: The bed was so uncomfortable!! Upon waking, I had a terrible back ache & slep poorly
9.2
Chad
Wonderful
mature couple
07-07-2016
Pros: The staff was polite and quick at check in. We had a large corner room with a comfy King bed.
Cons: Location is a little far from the downtown activities.
10.0
Daniel
Exceptional
mature couple
07-06-2016
Pros: Everything was great. The balcony was very relaxing after a long drive.
Cons:
10.0
Anne
Exceptional
Family with Teens
07-04-2016
Pros: I was pleasantly surprised at the location of this hotel. Not knowing the area I chose a Hilton hotel because I knew the quality of the hotel would be great. This location had great restaurants, shopping and even a movie theatre just outside the door!
Cons: No.
10.0
Veronica
Exceptional
family with older children
06-26-2016
Pros: The check in staff was amazing! She was so helpful!
Cons:
10.0
Ed
Exceptional
mature couple
06-24-2016
Pros: Quiet, clean, comfortable
Cons: The parking was a little difficult to get to, not really difficult, just slightly inconvenient, but this was very minor.
8.8
Edie
Excellent
family with young children
06-07-2016
Pros: Great location for camp drop off. My kids love staying there because of all of the things to do there; movie, dining, shopping and ice cream.
Cons: Our bathroom was not as clean as it should have been.
10.0
Jacqueline
Exceptional
review category group of friends
06-05-2016
Pros: Bed extra comfy; sitting area in suite great for lounging. Pool area clean & comfortable. In room dining excellent. Breakfast quick & delicious.
Cons:
10.0
Christian
Exceptional
young couple
05-31-2016
Pros: Everyone was very nice. Our room was very quiet even though we were next to the highway. The pool downstairs is indoor and a great compliment. It is so nice that you can walk to so many things to do and restaurants. It was only 15 minutes from Biltmore Estate and one exit from the outlets - which have incredible deals!
Pros: Location was great with convenient food and shopping.
Cons: Parking was a challenge in nasty weather and the price of the room was a little higher than I would have expected. The front desk staff were inattentive.
10.0
Cynthia
Exceptional
family with older children
04-24-2016
Pros: Bed was very comfortable. Brunch in the morning was delicious! Location can't be beat.
Cons: Can't think of a thing
9.6
James
Exceptional
mature couple
04-05-2016
Pros: Great location and really good, although expensive, breakfast
Cons:
9.6
Amy
Exceptional
mature couple
03-29-2016
Pros: The customer service at the front desk was great. Andrew did a great job checking us in and accommodating our request, as well as the door man Steve. They were very friendly and hospitable.
Cons: The air conditioning in our room was quite noisy.
9.2
Beverly
Wonderful
mature couple
03-20-2016
Pros:
Cons: our room was facing air conditioners on the roof. our granddaughter complained of the noise and the view.
10.0
Flynnie
Exceptional
family with young children
03-09-2016
Pros: The location is great, you don't want for anything, the staff was great and the breakfast buffet plentiful and reasonably priced.
Cons: One of the lightbulbs in the bathroom was out...
5.0
Bryan
Fair
young couple
03-01-2016
Pros: For the amount of money it cost me,I was very unhappy.I will not recommend or stay there again.
Cons: Cost verses accommodations was way off balance.
9.6
L&l
Exceptional
review category group of friends
02-13-2016
Pros: Restaurant
Cons: NA
8.3
Kimberly
Very Good
mature couple
02-09-2016
Pros: The bed was wonderful and the location was perfect the room was big and clean
Cons: Not being able to stay longer
10.0
Kathi
Exceptional
mature couple
01-27-2016
Pros: had everything we needed and is in a great location and a wonderful restaurant and bar
Cons:
8.8
Raymond
Excellent
mature couple
01-20-2016
Pros: The location, the facilities, the friendly staff
Cons: The fact that a nice hotel would be pet friendly. Also, we weren't traveling with a pet but was placed on the floor where the pets were staying and no choice was given.
10.0
Susan
Exceptional
mature couple
01-17-2016
Pros: Breakfast was great!
Cons:
9.6
Melissa
Exceptional
family with older children
01-03-2016
Pros: Loved the walkability to lots of great shopping, movie theatre and dining, plus free access to the YMCA which I used each morn while my teen happily slept in!
Cons:
7.9
Myron
Good
mature couple
12-31-2015
Pros: Could use more relaxing space or comfortable chairs for 2 people
Cons:
9.6
Kip
Exceptional
family with older children
12-04-2015
Pros: Very nice Hilton. Would stay again. Staff excellent. Cleanliness excellent.
Cons:
7.5
Brenda
Good
family with young children
11-30-2015
Pros: Room was clean and quiet, nice towels
Cons: Restaurant was disorganized for breakfast, had a long waiting line, we ended up finally leaving the property and getting breakfast at a nearby restaurant
10.0
Jason
Exceptional
young couple
11-12-2015
Pros: Helpful staff. Cleanliness of room. Perfect location to center of stores and restraunts
Cons: The hotel had no reservation from booking.com. They dug around to find us a room which was a level below of what we requested hotel was cheaper per night than what was quoted from booking.com
8.3
Christine
Very Good
mature couple
10-24-2015
Pros: Excellent staff. Great food. Easy parking and very nice, walkable shopping and dining area. Comfortable bed, nice feather pillows, mini-fridge. Quiet. 2 bathrooms and a lot of space!!
Cons: We had to ask for adequate towels and clothes hangars the first day, and staff was quick to help us. Only 2 glasses provided in the entire room, and no microwave. Glasses were not replaced when used. View was terrible - machinery and brick walls.
10.0
Thomas
Exceptional
mature couple
10-22-2015
Pros: Location in the Biltmore Park Town Center was convenient for access to stores and restaurants.
Cons: Although parking was free, access to the garage was a little convoluted.
9.6
Harold
Exceptional
mature couple
10-19-2015
Pros: Staff was excellent. Location was very nice, central location for food and other attractions.
Cons: The jacuzzi was not working. Did not get to enjoy it.
9.2
Diane
Wonderful
mature couple
10-06-2015
Pros: Hotel clean and people friendly
Cons:
9.2
Christie
Wonderful
mature couple
09-23-2015
Pros: Very friendly staff and the hotel was quiet. Room was plenty big
Cons:
9.6
Kenneth
Exceptional
mature couple
09-15-2015
Pros: Location-Central to all locations I needed
Cons: Room was not cleaned upon return. The staff sent someone to supply fresh towels, coffee and soap. Really appreciated that.
I didn't like the rate the Hilton gave me compared to the rate I received from Booking .com especially because I am a Hilton Honors Member and travel a lot.
10.0
Beans
Exceptional
mature couple
07-07-2015
Pros: Clean and friendly staff
The Biltmore-Park area was very nice; plenty of shopping and restaurants.
Cons:
6.3
Honeymooner
Pleasant
mature couple
07-07-2015
Pros: The location is upscale and the staff does their best to insure things go well for every guest. The surrounding choices of stores and eateries are beautiful but pricey.
Cons: Having stayed in competing hotels with similar prices, this was substandard. The amenities were basic, the room and the bed were average at best.
9.6
Allison
Exceptional
family with young children
07-07-2015
Pros: The location was great - close to Biltmore Estate, close to downtown and in a unique environment surrounded by shops, restaurants and a movie theater. Staff was always very friendly. Great stay....
Cons:
10.0
Dr
Exceptional
mature couple
07-05-2015
Pros: All staff provided friendly helpful excellent service.
Cons:
6.7
Christina
Pleasant
young couple
06-09-2015
Pros: Staff very personable. Bed was comfortable.
Cons: Bathroom shower didn't drain (standing in water during shower).
Area around bathroom sink was not clean.
9.2
Paul
Wonderful
mature couple
06-02-2015
Pros: We appreciated the pool and Jacuzzi after a shopping day. The concierge made reservations at a smart restaurant called 131 Main with great food and fine service. The staff made us feel very pampered.
Cons:
10.0
Hanoch
Exceptional
mature couple
05-30-2015
Pros: Comfort hotel, clean, large room, friendly staff.
Cons: Some vegetables in breakfast could be nice...
4.2
Gerald
Disappointing
mature couple
05-28-2015
Pros:
Cons: Price of the room your bathroom suck rooms are much smaller than a cheaper hotel comfort suites or Hampton Inn I'm never stay at the Hilton again
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