Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
In a town square setting with a theater, shops and restaurants, this beautiful hotel has a spacious lobby and rooms with decor in neutral colors. All rooms have comfortable chairs for TV viewing.
Smoke free premises. 165 units. 5 stories, interior corridors. Accessibility (Call).
I-26 exit 37, just e on Long Shoals Rd, then w; in Biltmore Park Town Square. 43 Town Square Blvd 28803.
AAA Benefit
Members save 5% or more and earn Honors points when booking AAA rates!
Eco Certification
The U.S. Green Building Council's LEED rating system provides independent, third-party verification that a building meets the highest green building and performance measures.
valet laundry, airport transportation, room service, area transportation-within 5 mi.
Terms
check-in 4 pm, 1-7 night minimum stay, cancellation fee imposed, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Wonderful
Based on Ratings from 118 guests
Showing reviews 1 - 5 of 50
4.6
Annie
Disappointing
family with young children
10-16-2017
Disappointing
Pros:
Cons:
9.0
Verified Hotel Guest
Wonderful
Solo Traveler
10-13-2017
Pros: Room was unexpectedly large. Clean. Staff was very well informed about the Asheville area as well as cordial.
Cons: Took tablet to complete some work over the weekend. Internet connection was spotty and dropped off intermittently, even at non-peak times (approximately 1130 to 1230 PM on Saturday . signal seemed fairly weak throughout room.
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
10-13-2017
Pros:
Cons: Valet parking. On multiple occasions there was no attendant and we had to take key inside.
10.0
Anne
Exceptional
Family with Teens
10-13-2017
Pros: I was pleasantly surprised at the location of this hotel. Not knowing the area I chose a Hilton hotel because I knew the quality of the hotel would be great. This location had great restaurants, shopping and even a movie theatre just outside the door!
Cons: No.
10.0
Elizabeth
Exceptional
Traveling as Couple
10-13-2017
Pros: Clean, great location and dog friendly
Cons: No
10.0
Suzanne
Exceptional
10-13-2017
Pros: This hotel was absolutely wonderful. The staff and all of the amenities were clean and well worth the money.
Cons: There wasn't anything that I didn't like about this hotel.
10.0
Jonathan
Exceptional
young couple
10-10-2017
Exceptional
Pros:
Cons:
8.3
Anonymous
Very Good
family with young children
10-09-2017
Very good
Pros:
Cons:
10.0
Cheri
Exceptional
solo traveller
10-05-2017
My mom had surgery at...
Pros: The walk in shower was amazing!!!
Cons: There wasn't anything I didn't like. The hotel is amazing!
10.0
Anonymous
Exceptional
mature couple
10-04-2017
Exceptional
Pros:
Cons:
5.0
Anonymous
Fair
mature couple
10-02-2017
Passable
Pros:
Cons:
10.0
Kathi
Exceptional
family with young children
09-29-2017
It's our favorite girls night...
Pros: Best cracked egg sandwich !!
Cons:
5.8
Anonymous
Okay
family with young children
09-21-2017
The room was great, the...
Pros: The room was very clean and spacious. The pool area was also very clean and a great place for my kid to swim. The location was excellent...especially when you throw in the free parking...nice!
Cons: We participated in the program to forgo maid service in order to feed families in the area. I can't remember specifically the name of the program but it was underway for the entire month. Unfortunately this meant I had to beg for towels, shampoo, conditioner, coffee, and all the refills you would normally get during a daily maid service visit. At one point, I had to ask repeatedly for shampoo and towels. First by phone and then in person at the desk. Then again by phone. I spent too much time trying to get the attention of the staff. There were also no towels in the workout room or the pool area. When I asked for towels, they never arrived. I did not follow up. To be honest, the service was pretty awful. When we arrived in the evening, there was no one at the front desk. I think the employee was out back smoking.
8.3
Carrol
Very Good
review category group of friends
09-18-2017
I would stay there again,...
Pros: The restaurant was excellent - food, service, and ambiance. Our room was comfortable & quiet.
Cons: No complaints.
7.9
Lesley
Good
family with young children
09-17-2017
Good
Pros: The bed was comfy. Breakfast good choice of food. Good location. Free snacks on our arrival at reception area a nice surprise
Cons: Possibly more parking
4.6
Harold
Disappointing
family with young children
09-15-2017
Disappointing
Pros:
Cons: I think this hotel is fine but we were given the "elevator mechanical room" on the top floor. It was the worst! Every move by the elevators throughout the night was echoed in this room. (Imagine people throwing chairs against the wall in the room next door.) Not to be outdone for the worst room ever award...it is also next to the ice maker room.
The hotel management are fully aware of the poor sleeping quality of this room...but they continue to sell it. It literally should be converted to a utility storage and not offered to guests. However, as the desk clerk checked us in on the August 20th, he said..."this is a fine room." How disingenuous can you be.
8.8
Anonymous
Excellent
young couple
09-12-2017
Fabulous
Pros:
Cons:
7.9
Tommy
Good
family with young children
09-11-2017
Good
Pros:
Cons: Pricey
9.6
Catherine
Exceptional
family with young children
09-07-2017
Exceptional
Pros:
Cons:
8.3
Kelly
Very Good
young couple
09-06-2017
Very good
Pros:
Cons:
10.0
Marylyn
Exceptional
solo traveller
09-03-2017
Exceptional
Pros:
Cons:
9.6
Robin
Exceptional
young couple
08-28-2017
Exceptional
Pros:
Cons:
7.9
Anonymous
Good
young couple
08-27-2017
Good
Pros:
Cons:
6.7
Naomi
Pleasant
solo traveller
08-27-2017
Pleasant
Pros:
Cons: Not good bedding. But loved the shower
10.0
Pam
Exceptional
young couple
08-22-2017
Exceptional
Pros:
Cons:
9.6
Vincent
Exceptional
family with young children
08-21-2017
Comfortable & clean in a...
Pros: Location is great with shops, restaurants and a cinema all within walking distance in a very pedestrian friendly area.
Cons:
10.0
Maurice
Exceptional
young couple
08-18-2017
Exceptional
Pros:
Cons:
9.6
Karen
Exceptional
solo traveller
08-10-2017
Exceptional
Pros:
Cons:
10.0
Leonard
Exceptional
young couple
08-08-2017
Hilton hotels are always A1
Pros: Entire staff were super friendly and helpful. Location was central to our needs. Felt like everyone knew us. Pleasant room, comfortable bed and all in all a very nice stay. This is why we try to stay at Hilton hotels.
Cons: Nothing to complain about. All good
10.0
Rick
Exceptional
review category group of friends
08-07-2017
Exceptional
Pros: Food was a good value for the money.
Cons:
9.6
Kevin
Exceptional
solo traveller
07-26-2017
Nice place, friendly staff and...
Pros: The proximity to I-26 !
Cons: One night stay, don't really have an answer.
9.6
George
Exceptional
solo traveller
07-19-2017
Exceptional
Pros:
Cons:
10.0
Ken
Exceptional
review category group of friends
07-17-2017
Exceptional
Pros:
Cons:
5.4
Gregory
Fair
young couple
07-06-2017
Okay but not good value
Pros: Too small and no makeup mirror
Cons: Location
9.6
Vida
Exceptional
solo traveller
07-04-2017
Exceptional
Pros:
Cons:
8.8
Julia
Excellent
family with young children
07-04-2017
Fabulous
Pros:
Cons:
10.0
Donna
Exceptional
young couple
06-30-2017
Exceptional
Pros: Loved the comfy bed and pillows. Nice view also.
Cons:
10.0
Zeinab
Exceptional
family with young children
06-29-2017
Exceptional
Pros:
Cons:
10.0
Latangela
Exceptional
review category group of friends
06-27-2017
Girls Trip to Asheville
Pros: The staff was excellent! Everyone was kind and eager to accommodate. The property is in a great location. There are shops and restaurants in walking distance, but you can easily drive to all of the Asheville attractions.
The bar and restaurant on the property were great. Try the French Martini or the House Cabernet. Chicken and Waffles were delicious! I would definitely stay here again. Biltmore Park is very cute and close enough to downtown Asheville and Biltmore Village. Book it!!
Cons:
8.3
Allan
Very Good
young couple
06-25-2017
Very good
Pros:
Cons: They changed our room and then changed the rate, I had to go back to the desk to restablish the correct rate, not happy about that
10.0
Carla
Exceptional
young couple
06-19-2017
Stay here. You will love...
Pros: Everything was great. The room was clean and comfortable. The staff was friendly and helpful. The location is great because you can walk to shop or take in a movie. We would definitely stay again.
Cons: No complaints.
10.0
Anonymous
Exceptional
young couple
06-17-2017
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
family with young children
06-07-2017
Exceptional
Pros: Great service and clean room
Cons: The air conditioner was very loud!
9.6
Anonymous
Exceptional
review category group of friends
06-01-2017
Exceptional
Pros:
Cons:
9.4
Tiffany
Wonderful
young couple
05-30-2017
Superb
Pros: Great location - close to Asheville but quiet enough for a relaxing stay. Close proximity to restaurants in Biltmore Park. Free & convenient parking. Very clean room, friendly staff. Very comfortable and relaxing.
Cons:
10.0
Stephen
Exceptional
young couple
05-30-2017
Exceptional
Pros:
Cons:
7.1
Anonymous
Good
young couple
05-28-2017
Good
Pros: Closeness to airport and spa
Cons: Pillow sucked no support and even though requested foam still got down. Also a bit confusing parking and finding lobby once parked.
The staff wasn't very friendly when checking in.
9.2
Barbara
Wonderful
young couple
05-26-2017
A great getaway place for...
Pros: nice restaurants, bars, & nice movie theater, but all shops in this area are more of high end. That was only downer. Need more of a variety of shops such as sporting goods or less exspensive places to grab a bite to eat.
Cons: All the high end shops that pretty much were all the same.
7.9
Anonymous
Good
solo traveller
05-25-2017
Good hotel but noisy this...
Pros: Great breakfast. Fresh fruit that hadn`t been previously frozen.
Cons: I like the Hilton Asheville and have stayed there many times. Only this time there was a lot of noise in a nearby room (kind of renovation, hammer fixing something). Called the reception twice and they couldn`t find where the noise was coming from. It was late, after 10pm already and I needed to wake up early next day. This is the reason my rating was a bit low.
9.2
Teresa
Wonderful
young couple
05-08-2017
Superb
Pros: Very friendly, helpful staff
Cons: The rate we were charged was different than confirmed charges when booked. We made a call back to hotel and had to get credit back for $33.72 over charge
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