Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
In a town square setting with a theater, shops and restaurants, this beautiful hotel has a spacious lobby and rooms with decor in neutral colors. All rooms have comfortable chairs for TV viewing.
Smoke free premises. 165 units. 5 stories, interior corridors. Accessibility (Call).
I-26 exit 37, just e on Long Shoals Rd, then w; in Biltmore Park Town Square. 43 Town Square Blvd 28803.
AAA Benefit
Members save 15% on weekends booked by Sept 4 for stays through Sept 30 and earn Honors points when booking AAA rates!
Eco Certification
The U.S. Green Building Council's LEED rating system provides independent, third-party verification that a building meets the highest green building and performance measures.
valet laundry, airport transportation, room service, area transportation-within 5 mi.
Terms
check-in 4 pm, 1-7 night minimum stay, cancellation fee imposed, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Wonderful
Based on Ratings from 118 guests
Showing reviews 1 - 5 of 50
9.0
Anonymous
Wonderful
07-21-2017
Pros:
Cons: Valet parking. On multiple occasions there was no attendant and we had to take key inside.
10.0
Anonymous
Exceptional
07-21-2017
Pros: The design of the room. Friendliness and speed of the employees.
Cons: Hair on the bed. Wish there were bathrobes.
9.0
Anonymous
Wonderful
07-21-2017
Pros: Location was great with convenient food and shopping.
Cons: Parking was a challenge in nasty weather and the price of the room was a little higher than I would have expected. The front desk staff were inattentive.
9.6
Anonymous
Exceptional
01-19-2016
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
01-05-2016
Exceptional
Pros:
Cons:
9.2
Anonymous
Wonderful
01-04-2016
Superb
Pros:
Cons:
7.5
Anonymous
Good
12-24-2015
Good
Pros:
Cons:
9.6
Anonymous
Exceptional
12-23-2015
Exceptional
Pros:
Cons:
9.6
Anonymous
Exceptional
12-20-2015
Exceptional
Pros:
Cons:
9.6
Anonymous
Exceptional
12-19-2015
Exceptional
Pros:
Cons:
7.9
Anonymous
Good
12-15-2015
Good
Pros:
Cons:
10.0
Anonymous
Exceptional
11-19-2015
Exceptional
Pros:
Cons:
8.3
Anonymous
Very Good
11-17-2015
Very good
Pros:
Cons:
9.2
Anonymous
Wonderful
11-10-2015
Quite enjoyable.
Pros:
Cons:
10.0
Anonymous
Exceptional
11-09-2015
Exceptional
Pros:
Cons:
7.5
Anonymous
Good
11-05-2015
Good
Pros:
Cons:
10.0
Anonymous
Exceptional
11-03-2015
Exceptional
Pros:
Cons:
9.2
Anonymous
Wonderful
09-30-2015
Superb
Pros:
Cons:
10.0
Anonymous
Exceptional
09-09-2015
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
06-07-2017
Exceptional
Pros: Great service and clean room
Cons: The air conditioner was very loud!
7.1
Anonymous
Good
05-28-2017
Good
Pros: Closeness to airport and spa
Cons: Pillow sucked no support and even though requested foam still got down. Also a bit confusing parking and finding lobby once parked.
The staff wasn't very friendly when checking in.
7.9
Anonymous
Good
05-25-2017
Good hotel but noisy this...
Pros: Great breakfast. Fresh fruit that hadn`t been previously frozen.
Cons: I like the Hilton Asheville and have stayed there many times. Only this time there was a lot of noise in a nearby room (kind of renovation, hammer fixing something). Called the reception twice and they couldn`t find where the noise was coming from. It was late, after 10pm already and I needed to wake up early next day. This is the reason my rating was a bit low.
10.0
Anonymous
Exceptional
02-21-2017
Comfy King Room
Pros: Bed was extremely comfy. Enjoyed being able to open doors to a small patio. Super clean facility. Staff was very helpful and courteous. Although we only ate near the hotel once, it was convenient having a wide variety of places to eat within walking distance including the restaurant and bar at the Hilton. Overall, very nice stay.
Cons: Drinks at the bar a little pricey but staff was courteous.
9.6
Anonymous
Exceptional
02-13-2017
Exceptional
Pros: Bed was amazing. Loved the panoramic view from our room
Cons: Had to wait a few hours for a ready room
5.8
Anonymous
Okay
06-30-2016
Okay
Pros:
Cons: no fan in the bathroom
9.2
Anonymous
Wonderful
01-09-2016
Superb
Pros: Bartender was great, had lots of knowledge of the area, and was able to recommend great restaurants and areas for entertainment
Cons: The only negative was a less than friendly front desk staff member when we first checked in. This person seemed disinterested in helping answer a few questions we had
8.8
Anonymous
Excellent
11-05-2015
Fabulous
Pros: Location is great
Cons: restaurant is ok
9.2
Anonymous
Wonderful
08-04-2015
Nice hotel. Alittle too far...
Pros: Newer hotel. Staff was very friendly and helpful. Safe location.
Cons: Too far from downtown Asheville and Biltmore. 20 minute travel distance . Had no problem getting uber though.
10.0
Anonymous
Exceptional
06-17-2017
Exceptional
Pros:
Cons:
9.6
Anonymous
Exceptional
06-01-2017
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
03-16-2017
Exceptional
Pros:
Cons:
9.6
Anonymous
Exceptional
03-01-2017
Exceptional
Pros:
Cons:
9.2
Anonymous
Wonderful
12-19-2016
Superb
Pros:
Cons:
5.0
Anonymous
Fair
12-18-2016
Passable
Pros:
Cons:
10.0
Anonymous
Exceptional
09-01-2016
Exceptional
Pros:
Cons:
5.0
Anonymous
Fair
05-31-2016
Passable
Pros:
Cons:
9.6
Anonymous
Exceptional
05-19-2016
Exceptional
Pros:
Cons:
5.4
Anonymous
Fair
07-06-2017
Okay but not good value
Pros: Too small and no makeup mirror
Cons: Location
10.0
Anonymous
Exceptional
06-30-2017
Exceptional
Pros: Loved the comfy bed and pillows. Nice view also.
Cons:
10.0
Anonymous
Exceptional
06-27-2017
Girls Trip to Asheville
Pros: The staff was excellent! Everyone was kind and eager to accommodate. The property is in a great location. There are shops and restaurants in walking distance, but you can easily drive to all of the Asheville attractions.
The bar and restaurant on the property were great. Try the French Martini or the House Cabernet. Chicken and Waffles were delicious! I would definitely stay here again. Biltmore Park is very cute and close enough to downtown Asheville and Biltmore Village. Book it!!
Cons:
8.3
Anonymous
Very Good
06-25-2017
Very good
Pros:
Cons: They changed our room and then changed the rate, I had to go back to the desk to restablish the correct rate, not happy about that
10.0
Anonymous
Exceptional
06-19-2017
Stay here. You will love...
Pros: Everything was great. The room was clean and comfortable. The staff was friendly and helpful. The location is great because you can walk to shop or take in a movie. We would definitely stay again.
Cons: No complaints.
9.4
Anonymous
Wonderful
05-30-2017
Superb
Pros: Great location - close to Asheville but quiet enough for a relaxing stay. Close proximity to restaurants in Biltmore Park. Free & convenient parking. Very clean room, friendly staff. Very comfortable and relaxing.
Cons:
9.2
Anonymous
Wonderful
05-26-2017
A great getaway place for...
Pros: nice restaurants, bars, & nice movie theater, but all shops in this area are more of high end. That was only downer. Need more of a variety of shops such as sporting goods or less exspensive places to grab a bite to eat.
Cons: All the high end shops that pretty much were all the same.
9.2
Anonymous
Wonderful
05-08-2017
Superb
Pros: Very friendly, helpful staff
Cons: The rate we were charged was different than confirmed charges when booked. We made a call back to hotel and had to get credit back for $33.72 over charge
10.0
Anonymous
Exceptional
04-24-2017
Excellent hotel
Pros: The hotel was clean, convenient and the staff was excellent. I would definitely return there on my next visit to Asheville.
Cons: Nothing.
9.2
Anonymous
Wonderful
04-12-2017
Quite Nice
Pros: Location and quality and comfort of hotel.
Cons: WiFi is too slow
9.2
Anonymous
Wonderful
04-06-2017
nice spa
Pros: room service has very prompt
Cons:
9.6
Anonymous
Exceptional
03-20-2017
Escape to Asheville
Pros: The location and the cleanliness of the hotel.
Cons: Parking availability. Didn't have Vallet parking and it took me almost 20 Minutes to find a parking space and it was quite annoying after spending 4 hours on the road.
7.1
Anonymous
Good
03-13-2017
Great Location for shopping &...
Pros: lobby lounge area was nice. there is a spa in the lobby as well
Cons: the walls between the room were so thin it felt like the people next door was in bed with me
