Holiday Inn-Biltmore East at the Blue Ridge Parkway

AAA Inspector Rating
8.7
Excellent
197 Guest Ratings
1450 Tunnel Rd
Asheville, NC 28805- Map It
Photos
X
AAA Inspector Rating Details (scale 1-5)
3.2
Overall
Room3.2
Bath3.2
Public Areas3.1
ARATED
AAA Inspector Notes
Some rooms boast a mountain view at this property, which offers easy access to the interstate and the Blue Ridge Parkway. A waterfall feature and half mile walking trail takes you into nature. Smoke free premises. 111 units. 4 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
I-40 exit 55, just n. 1450 Tunnel Rd 28805.
Pool
heated outdoor.
Dining & Entertainment
restaurant, full bar.
Business Services
Available on premises
Room Amenities
coffeemakers, wireless Internet. Some: refrigerators, microwaves.
Sports & Recreation
trails, exercise room.
Guest Services
valet and coin laundry, room service.
Terms
N, pet friendly (call for restrictions/fees.).

Guest Ratings

OVERALL GUEST SCORE
Excellent
Based on Ratings from 197 guests
Showing reviews 1 - 5 of 50
7.4
Verified AAA Guest
Good
Family w/Teens
08-03-2017
The landscaping and grounds are aesthetically pleasing, the pool well kept. My experience with the staff was poor, at best. At check-in, the person helping me was cold and brief. A person dropped in to ask their nightly rate, they were quoted an amount less than what I had paid and the person left, the two desk clerks then discussed this amongst themselves without offering an explanation to me as to why the rate would be lower if I dropped in that evening vs reserving and paying in advance. Also, breakfast was not included with the room rate, something that wasn't clear when I booked and disappointing considering the high per room rate. Overall impression, experience not worth the cost.
Pros: Location was excellent for access to the Blue Ridge Parkway and downtown Asheville.
Cons: Desk staff not friendly or helpful. My check in was done in a curt and unfriendly manner, another guest checking in at the same time was provided extensive information about the hotel; I was essentially handed the key. I called the front desk to inquire about the availability of a safe and was just told there wasn't one, no other explanation. I realized I needed to add my daughter's car to the registration for overnight parking and was told I had to come down in person and do it, no offer to take the info over the phone. Menu in lobby said there was pool side service from 5:30 -9; however, I sat there for an hour and not one hotel/restaurant personnel was present. Overall, service not on par with the price I paid for 2 nights.
8.0
Russell
Very Good
Family with Teens
11-17-2017
Pros: price
Cons: no
9.0
Josh
Wonderful
Group Traveler
11-17-2017
Pros: The friendliness of the staff and how helpful they were.
Cons: They are remodeling.
6.0
Wayne
Pleasant
11-17-2017
Pros: Clean, room size
Cons: Place was under construction. Should have revealed this at time of booking. Fitness room & pool closed.
8.0
Sharon
Very Good
Traveling as Couple
11-17-2017
Pros: Room was nice and the the bed and pillows were very comfortable. That was great because we had been on the road most of the day so it was nice to be in a comfy bed for a good night's rest.
Cons: A/c was way too loud. I'm handicapped yet they put me in a room the furthest away from the elevator. The hotel is under construction so it's a little inconvenient but the noise level from it was not bad.
Showing reviews 1 - 5 of 50