All rooms, some of which are one-bedroom suites, offer an oceanfront view from the balconies. In-season beach equipment rentals and surfing and stand-up paddleboard lessons are offered.
Smoke free premises. 144 units. 10 stories, interior corridors. Accessibility (Call).
The hotel is probably usually very nice, but for $400 a night it should be. The hotel was under construction due to a fire on the 6th floor which then resulted in extensive water damage. I understand this is no ones fault, accidents happen. However, i feel it could have been handled differently. We were not notified ahead of time or even when we checked in of the renovation. There were construction workers all over the hotel. Our hall was completely destroyed with the exception of our room and a couple others. We could hear the workers working while in our room and every time we went to get on the elevator we had to wait forever due to all the construction activity. There were several times our group had to seperate on the elevator or just wait for another one b/c of workers and equipment clogging the elevator. It was very inconvenient. The hallways were miserably hot and had wires exposed on the walls and cords duct taped to the floor so thick your luggage or the luggage carts got stuck. It was almost impossible to maneuver down the hall. The air in our room (504) didn't work well at all. It was set on 61 but yet it stayed very warm. The drain in the sink and the tub didn't drain as it should have nor did the toilet flush easliy. We contributed this to all the hotel damage. We just feel that for $400 a night our experience should've been excellent. This however, was not. Upon departure I spoke with the front desk of my concerns and she assured me that she would speak with her manager and they would make it right. It is now 3 days later and I have yet to receive any correspondence.
Pros: The location
Cons: All the construction
8.8
Me
Excellent
family with young children
09-15-2016
Pros: Awesome view, loved the pool.
Cons: No hair dryer
5.4
Alexis
Fair
review category group of friends
09-10-2016
Pros: Nice beach access
Cons: A lot of construction, fire the night before, $300 a night was not worth it
9.6
Vickie
Exceptional
mature couple
09-06-2016
Pros: Staff were wonderful. Room was just right location for fantastic view of the ocean and the fireworks held the night we were there. Wonderful time.
Cons: That we had to leave.
7.9
Nichelle
Good
family with older children
08-26-2016
Pros: Enjoyed the outdoor pool. Plenty of lounge chairs and adequate towels on hand. Breakfast buffet staff was very friendly.
Cons: Initially disappointed because we were given a room with one bed instead of a room with two queens that I booked. Staff was apologetic and adjusted the fee to reflect the room change.
3.8
Bernard
Poor
family with young children
08-09-2016
Pros: Liked the Boardwalk and Beach was beautiful.
Cons: Over priced for amenities. Bathroom outdated, wall paper was coming off, balcony was tight and seemed unsafe with pvc railing, carpet coming off in room, ice machine not working, beach chairs overpriced, phone not working in room.
5.8
Osiris
Okay
mature couple
07-30-2016
Pros: Bed was good
Cons:
8.8
T
Excellent
review category group of friends
07-26-2016
Pros: Great location and friendly staff.
Cons: Could be cleaner, elevators are too slow and air conditioner unit was too loud.
2.9
Glenn
Poor
mature couple
07-23-2016
Pros: Ocean view room.
Cons: We where not told when we checked in the outside pool was not working, the inside pool was full of sand and dirt along with no towels had to ask the front desk 3 times to bring towels in just to use the hot tub. This was a birthday get away and we where very disappointed. Not to mention the elevator breaking as well so we stood waiting for it for over 30 mins and then walked down the stairs. Expected a lot more considering the hotel brand and the location.
4.2
James
Disappointing
mature couple
07-14-2016
Pros:
Cons: Bathroom floor was not cleaned prior to our check-in. Stains on the floor in the room. Pool was closed. Hotel is in need of remodel.
5.4
John
Fair
solo traveller
07-14-2016
Pros:
Cons: The pool was closed due to issues with the pump. The hotel is in need of a remodel.
6.7
Linda
Pleasant
mature couple
07-11-2016
Pros: Bed was comfy. Good location. Right on the boardwalk.
Cons: Didn't get checked into our room until an hour after our check in time. Outside pool was broken. They did adjust our room rate for this.
9.2
Richard
Wonderful
mature couple
07-06-2016
Pros: Location and every staff member we came in contact with was phenomenal
Cons:
7.5
Elizabeth
Good
solo traveller
07-02-2016
Pros: The beds were comfortable, the view was great, the pool was nice, location was good, and the staff was very friendly.
Cons: Needs cleaning! There was hair in the tube, and the carpets were stained .
8.8
Mike
Excellent
solo traveller
06-30-2016
Pros: Personable staff... Great location
Cons: No restaurant ...
7.9
Jacqueline
Good
family with young children
06-12-2016
Pros: Very friendly staff.
Cons: Restaurant menu not kid friendly. Would've loved to have lunch at the pool so we didn't have to interrupt our lazy day.
8.3
T&b
Very Good
young couple
06-06-2016
Pros: The view from the balcony is beautiful! Rooms were clean, typical hotel rooms. Nothing fancy but very comfortable.
Cons: For the price of this hotel, you wouldn't think you would have to pay $12.95 to have breakfast at the hotel. It would have been nice to have a continental breakfast or at least one that isn't double the price of the local breakfast place accross the street.
10.0
Kathy
Exceptional
family with older children
06-06-2016
Pros: Loved the bed. They
Cons: They didn't put trash bags in trash cans. Staff was very polite and helpful.
10.0
Renee
Exceptional
family with young children
06-03-2016
Pros: Location, location, location!! Awesome staff, super friendly! Located within walking distance to everything Carolina has to offer! We will definitely return!
Cons: For me personally the bed was too hard but listening to the sound of the ocean made up for the lack of softness!
8.3
Ian
Very Good
mature couple
06-03-2016
Pros: Friendly accommodating staff, breakfast buffet was good value for money. Perfect setting and location of hotel. Made a holiday a perfect one
Cons: The fact we couldn't stay forever.
8.8
Carol
Excellent
solo traveller
06-01-2016
Pros: Bed was comfy. View spectacular.
Cons: Pool not opened as scheduled.
10.0
Jennifer
Exceptional
mature couple
05-31-2016
Pros: The staff is extremely accommodating, thoughtful and kind! Every single person went above and beyond!
Cons:
10.0
Paulette
Exceptional
family with young children
05-30-2016
Pros: I slept sound both nights. Kids enjoyed hotel pool
Cons: Nothing bad
7.5
Jimmy
Good
mature couple
05-22-2016
Pros: Bed was very comfortable, Good location
Staff friendly and helpful
Cons: Carpet needed cleaning
4.2
Richard
Disappointing
solo traveller
05-09-2016
Pros: The overnight desk person tried to be very helpful with the room Wi Fi. She was your best asset.
Very nice beach area.
Cons: The eggs weren't warm and it was 6:30 am.
The Wi Fi didn't allow me to send my emails. Another guest had same problem.
The was no in room menu. The latch on cabinet door covering refrigerator was broken. There were no plastic glasses with the ice bucket. The trash can in the lobby men's room was overflowing onto the floor at 6am when I used it while waiting for the breakfast buffet to open. I was told it opened at 6am, then 6:15am, then it finally happened at 6:30am. with eggs already cooling off. The area surrounding the hotel is a dump.
6.3
Kimberly
Pleasant
mature couple
05-02-2016
Pros: Oceanfront, Pleasant staff
Cons: Very loud doors slamming all hours, loud ac unit, and outdoor meeting below our room for 2 days, Sunday and Monday beginning at 8 am. Heavily stained floors.
7.5
Edward
Good
mature couple
04-05-2016
Pros: Location of suite. Located away from high foot traffic areas.
Cons: Lacked enough luggage carts. Had to wait 30 minutes for available luggage cart.
5.4
Yaracelys
Fair
mature couple
03-30-2016
Pros: The location and the view. So convenient and just a short walk to restaurants a bars.
Cons: Reservation was the easiest. But the rooms were sort of filthy. .. The carpets were dirty. The air conditioning(at room 405) smells like urine. Our balcony floor were dirty weird stain . the balcony had a sign of not smoking, but we had guess next door to us who. Were smoking! I smell it and saw the smoke. . we had someone. From reception knock in our room at 3 in the morning while we were inside and radio n TV off!saying trat other guess listen noises! Really?. During the day time from 2:00pm until 5:00pm for 2 days we had non stop loud noises,ball bouncing in the walls!and smoking next to us... And when I went to reception to complain about it ... And the answer that I receive very rudely was that there is nothing they could do because that was day time!. So this mean I couldn't. Take a nap or see TV at all...because other have the right to rise hell cause it was a day time but I didn't. Have the right to rest and relax when I fell it!... I don't think that was fair at all!I reserve here because I imagine it would b a pleasant experience base in previous times that I been guess in the Marriott overseas(Panama city,Panama)and tivetdide martiots in Cincinnati's, new York and some others.... This was a very terrible experience in this one! . this is horrible!
10.0
Holly
Exceptional
solo traveller
03-11-2016
Pros: Clean and neat
Cons:
8.3
George
Very Good
mature couple
02-24-2016
Pros: the evening food down was very good
Cons: free breakfast
8.8
Sunshine
Excellent
mature couple
02-02-2016
Pros: Having Starbucks there.
Cons: The bathroom could of been clean better.
7.5
Laura
Good
mature couple
01-22-2016
Pros: Staff was friendly
Food was great
Cons: Housekeeping did not clean room the entire 3 day stay. Had to request towels and other supplies. Heater had to be replaced and we froze one of the nights we were there. Not the cleanest room although facilities were. They also locked us out of the room before we checked out of hotel. Check out time was 11 Am and at 8 we were locked out!!
10.0
Amanda
Exceptional
01-18-2016
Pros: Amazing location! Awesome staff and clean comfortable room!
Cons:
8.8
Edward
Excellent
mature couple
01-17-2016
Pros: Whirlpool bath in room
Cons: No room service to get something to eat. Air conditioner/heat stopped working, I should have gotten a refund of some of my money. I paid for comfort and didn't get it.
9.6
Janet
Exceptional
mature couple
01-17-2016
Pros: The view.
Cons: The price.
10.0
Nickie
Exceptional
mature couple
01-16-2016
Pros: We love the location and the staff and the breakfast buffet
Cons: That it wasn't warm enough to get in ocean
9.6
Lauren
Exceptional
young couple
01-12-2016
Pros: Staff was very helpful and nice. That makes a stay that much better.
Cons:
10.0
Tawanda
Exceptional
young couple
01-12-2016
Pros: Everything was perfect.
Cons:
9.6
Anzhela
Exceptional
mature couple
01-05-2016
Pros: Clean,friendly.
Cons:
10.0
Felicia
Exceptional
mature couple
11-17-2015
Pros: We loved the friendliness of the staff (front desk & housekeeping). The rooms were very spacious and very clean!
Cons:
10.0
Bree
Exceptional
solo traveller
11-12-2015
Pros: Easy access to the beach and lake, as well as shopping and dining. Staff was very friendly - felt like home for two days!
Cons:
2.9
Disappointed
Poor
mature couple
11-03-2015
Pros: The housekeeping staff was very friendly and was always smiling and asked if we needed anything.
Steve..the café gentleman was excellent and the food was great.
Cons: For the cost of these rooms and I had stayed before it was poor customer service. When questions were asked they "were not trained". The only coffee you could get was Starbucks and too expensive. There used to be free coffee for guests in the main lobby...that was taken away. In season or out of season for the expense of this motel it is unreasonable to not provide excellent service.
2.5
Simon
Poor
mature couple
10-22-2015
Pros:
Cons: black mold in bathroom no chicken in bistro for 2 weeks as per kitchen staff luggage rack in closet falling out
7.1
Kenneth
Good
mature couple
09-30-2015
Pros: Great location easy access friendly staff reasonable prices!
Cons: Mattress was worn out, very uncomfortable! But have stayed at this location before with no problems! I will come back again!
8.3
Kristi
Very Good
mature couple
09-21-2015
Pros: Loved the location, close to everything.
Cons: There were only 16 carts at this location for loading and unloading your baggage.
Had to keep going down to the lobby to try and catch one not being used.
8.8
Donna
Excellent
mature couple
09-04-2015
Pros: Our initial room request was not available. I encounter some resistance from the front desk staff . I understand it was a nearly full hotel. However, we did get moved the following morning which turned out exactly as our original request! The housekeepers where great we gladly tipped each one for their service .
Cons: the sheets could have been more crisp. I'm not sure if it's was the mist and ocean air that made the bedding fill damp and a little scratchy .
7.5
James
Good
mature couple
09-03-2015
Pros: Love the location; there is a very noisy compressor close to room 204 that is distracting in the night. So noisy that if we wanted to hear the ocean it was impossible.
Cons: When we went to get ice, there was a child's "pull up" in the ice bucket! Probably put there by a child, but the housekeeper should have checked the ice bucket - used or not!
9.6
Alexis
Exceptional
young couple
09-01-2015
Pros: The location was perfect. We were able to walk out the room to the different stores and restaurants. Very quiet and relaxing!!!
Cons: Could have had more of a variety of things to do.
5.4
Pamela
Fair
family with young children
09-01-2015
Pros: the view and the staff
Cons: The room but the view was greatn and so expensive should have more food in the hotel
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