All rooms, some of which are one-bedroom suites, offer an oceanfront view from the balconies. In-season beach equipment rentals and surfing and stand-up paddleboard lessons are offered.
Smoke free premises. 144 units. 10 stories, interior corridors. Accessibility (Call).
Cons: I wish they had a free breakfast and coffee.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Very nice location. It is very clean and friendly. Parking lot available. The hotel is in front of the board walk and has a very nice atmosphere and view. The staff is really friendly and willing to help. They also have late check out if you ask.
Cons:
5.0
Anonymous
Fair
08-11-2017
Pros:
Cons: Mattress..and bottomsheet not fitting pulled off corners while sleeping
10.0
Anonymous
Exceptional
08-11-2017
Pros: Amazing location! Awesome staff and clean comfortable room!
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: The water view
Cons: We have spend every anniversary there j for 10 years....they always suggest giving us something....but there is nothing offered...breakfast or free coffee....something would be nice:(
6.0
Verified AAA Guest
Pleasant
07-27-2016
The hotel is probably usually very nice, but for $400 a night it should be. The hotel was under construction due to a fire on the 6th floor which then resulted in extensive water damage. I understand this is no ones fault, accidents happen. However, i feel it could have been handled differently. We were not notified ahead of time or even when we checked in of the renovation. There were construction workers all over the hotel. Our hall was completely destroyed with the exception of our room and a couple others. We could hear the workers working while in our room and every time we went to get on the elevator we had to wait forever due to all the construction activity. There were several times our group had to seperate on the elevator or just wait for another one b/c of workers and equipment clogging the elevator. It was very inconvenient. The hallways were miserably hot and had wires exposed on the walls and cords duct taped to the floor so thick your luggage or the luggage carts got stuck. It was almost impossible to maneuver down the hall. The air in our room (504) didn't work well at all. It was set on 61 but yet it stayed very warm. The drain in the sink and the tub didn't drain as it should have nor did the toilet flush easliy. We contributed this to all the hotel damage. We just feel that for $400 a night our experience should've been excellent. This however, was not. Upon departure I spoke with the front desk of my concerns and she assured me that she would speak with her manager and they would make it right. It is now 3 days later and I have yet to receive any correspondence.
Pros: The location
Cons: All the construction
8.4
Verified AAA Guest
Very Good
09-12-2016
Fair to good
Pros: Location
Cons: Condition of room. Needs rehab
9.6
Anonymous
Exceptional
01-17-2016
Great views.
Pros: The view.
Cons: The price.
10.0
Anonymous
Exceptional
01-16-2016
Our stay was awesome and...
Pros: We love the location and the staff and the breakfast buffet
Cons: That it wasn't warm enough to get in ocean
9.6
Anonymous
Exceptional
01-12-2016
Exceptional
Pros: Staff was very helpful and nice. That makes a stay that much better.
Cons:
10.0
Anonymous
Exceptional
01-12-2016
Exceptional
Pros: Everything was perfect.
Cons:
9.6
Anonymous
Exceptional
01-05-2016
Exceptional
Pros: Clean,friendly.
Cons:
10.0
Anonymous
Exceptional
11-17-2015
Great experience!
Pros: We loved the friendliness of the staff (front desk & housekeeping). The rooms were very spacious and very clean!
Cons:
10.0
Anonymous
Exceptional
11-12-2015
Pleasant stay
Pros: Easy access to the beach and lake, as well as shopping and dining. Staff was very friendly - felt like home for two days!
Cons:
2.9
Anonymous
Poor
11-03-2015
Never again.
Pros: The housekeeping staff was very friendly and was always smiling and asked if we needed anything.
Steve..the café gentleman was excellent and the food was great.
Cons: For the cost of these rooms and I had stayed before it was poor customer service. When questions were asked they "were not trained". The only coffee you could get was Starbucks and too expensive. There used to be free coffee for guests in the main lobby...that was taken away. In season or out of season for the expense of this motel it is unreasonable to not provide excellent service.
2.5
Anonymous
Poor
10-22-2015
no QC for rooms
Pros:
Cons: black mold in bathroom no chicken in bistro for 2 weeks as per kitchen staff luggage rack in closet falling out
7.1
Anonymous
Good
09-30-2015
Great place tto stay!
Pros: Great location easy access friendly staff reasonable prices!
Cons: Mattress was worn out, very uncomfortable! But have stayed at this location before with no problems! I will come back again!
8.3
Anonymous
Very Good
09-21-2015
Great place to stay for...
Pros: Loved the location, close to everything.
Cons: There were only 16 carts at this location for loading and unloading your baggage.
Had to keep going down to the lobby to try and catch one not being used.
8.8
Anonymous
Excellent
09-04-2015
Katy's pancakes
Pros: Our initial room request was not available. I encounter some resistance from the front desk staff . I understand it was a nearly full hotel. However, we did get moved the following morning which turned out exactly as our original request! The housekeepers where great we gladly tipped each one for their service .
Cons: the sheets could have been more crisp. I'm not sure if it's was the mist and ocean air that made the bedding fill damp and a little scratchy .
7.5
Anonymous
Good
09-03-2015
Read these as constructive -...
Pros: Love the location; there is a very noisy compressor close to room 204 that is distracting in the night. So noisy that if we wanted to hear the ocean it was impossible.
Cons: When we went to get ice, there was a child's "pull up" in the ice bucket! Probably put there by a child, but the housekeeper should have checked the ice bucket - used or not!
9.6
Anonymous
Exceptional
09-01-2015
Must stay!
Pros: The location was perfect. We were able to walk out the room to the different stores and restaurants. Very quiet and relaxing!!!
Cons: Could have had more of a variety of things to do.
5.4
Anonymous
Fair
09-01-2015
Passable
Pros: the view and the staff
Cons: The room but the view was greatn and so expensive should have more food in the hotel
5.4
Anonymous
Fair
08-24-2015
Disappointing 10 yr ann stay
Pros: Outside was nice view
Cons: Facilities in room very old & jacuzzi buttons broken dangerous when wet , my husband slipped & fell on stairs Poor plan on design for safety. Balcony needs more comfortable chairs.
7.5
Anonymous
Good
08-24-2015
Great location
Pros: Location is perfect views are fabulous
Cons: Not. Very clean specially indoor pool and spa
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