Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
This centrally located high-rise hotel features stylish, modern rooms with upscale vinyl flooring and plump bedding on platform beds. Some rooms have traditional desks; others have task tables positioned near the sofa so you can mix relaxation with work. The bathrooms have frosted glass sliding doors, and most have only showers. The state-of-the-art fitness center features an array of cardio and weight-training machines, plus an exercise studio where you can cue up video training programs or map a jogging route that you can send to your phone.
Smoke free premises. 446 units. 19 stories, interior corridors. Accessibility (Call).
I-77 exit 10 or 10B, 0.7 mi e; jct Tryon St. 100 W Trade St 28202. Station: CTC.
AAA Benefit
Members save 5% or more and earn Marriott Rewards® points when booking AAA rates!
Parking
valet only.
Dining & Entertainment
restaurant, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, coffeemakers, wireless Internet (fee). Some: safes.
Sports & Recreation
health club.
Guest Services
complimentary and valet laundry, room service.
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 245 guests
Showing reviews 1 - 5 of 50
10.0
Anonymous
Exceptional
07-21-2017
Pros:
Cons: All good.
7.0
Anonymous
Good
07-21-2017
Pros:
Cons: No microwave, $18 parking, remodeling, fridge wasn't in room as promised and some food went bad waiting for fridge to cool.
10.0
Anonymous
Exceptional
07-21-2017
Pros: Location - central to everythingTea in the lobby area
Cons: Shower spray did not stay in the tub, shower curtain not effective, water on floor constantlyHard to figure out where to check in due to upgrades
6.0
Anonymous
Pleasant
07-21-2017
Pros: Location was nice. Staff was very nice, no complaints there. Parking was convenient and reasonable. Except parking spots were extremely small.
Cons: It was extremely noisy in the hallway outside of our room and outside, esp late at night. Sirens, traffic, people yelling, just very loud. The bed seemed very comfortable, but some reason I did not sleep all night, perhaps because of the noise.
10.0
Anonymous
Exceptional
07-21-2017
Pros: No carpeting, cork screw on request.
Cons: The entrance to the street was a little weird.
10.0
Anonymous
Exceptional
07-21-2017
Pros: The staff was excellent
Cons:
4.0
Anonymous
Disappointing
07-21-2017
Pros: Beds were comfortable
Cons: The room were much smaller than expected. The hotel was very noisy. We were not able to get good sleep due to all noise in the hallways and staff in the morning
7.0
Anonymous
Good
07-21-2017
Pros: Tidy and neat
Cons: Much construction underway and things shifted about. Some noise from that. Room had vinyl flooring rather than carpet.
8.0
Anonymous
Very Good
07-21-2017
Pros: Location within walking distance of football game were attending.
Cons: Food. I ate here once and the steak while dressed up tasted as though it had been frozen for months. Drinks. I ordered two of their cheapest vodka(Smirnoff) drinks and it cost me $30. I was comped wifi but normally with wifi and parking=$34 per day.
9.0
Anonymous
Wonderful
07-21-2017
Pros: The staff and location made the trip very excellent.
Cons:
7.0
Anonymous
Good
07-21-2017
Pros:
Cons: The price for parking was high.
10.0
Anonymous
Exceptional
07-21-2017
Pros: Recently renovated (still undergoing renovations), my room was spacious and well furnished with modern decor and fabulous bedding.
Cons: Parking garage was cramped. Difficult to find parking and parking spaces are narrow. Someone actually hit a concrete column while trying to park.You have to take an elevator from the parking garage to the lobby and then another elevator to your room.
9.0
Anonymous
Wonderful
07-21-2017
Pros: Awesome Location
Cons:
10.0
Anonymous
Exceptional
07-21-2017
Pros: It was in a great location.
Cons:
5.0
Anonymous
Fair
07-21-2017
Pros: Clean and modern room
Cons: Staff was pretty incompetent. Location was decent but not the best.
10.0
Anonymous
Exceptional
07-21-2017
Pros: The renovated room was really nice.
Cons:
8.0
Anonymous
Very Good
07-21-2017
Pros: The updated rooms were great! Lots of storage and huge televisions. Location was great and a quick walk to great restaurants and nightlife.
Cons: Hotel was under a lot of construction, so room was noisey during the day. From the updates we saw though, it will be very nice once completed.
10.0
Anonymous
Exceptional
07-21-2017
Pros: the stay well room was awesome!
Cons: the renovations in progress but wasnt enough to keep me from loving every minute of my stay
9.0
Anonymous
Wonderful
07-21-2017
Pros: Location
Cons:
10.0
Anonymous
Exceptional
07-21-2017
Pros: This was by far the best hotel I have ever stayed in. We had a feather free room because of allergies. It was beautiful. There was so much room. It was extremely clean and the Valet service was impeccable.
Cons: There was nothing I didn't like about the hotel.
10.0
Anonymous
Exceptional
07-21-2017
Pros: Very friendly and clean. Rooms are very updated and roomy. TV was huge & awesome! Walking distance to lots of restaurants! & bars if that's your thing, we had fun!
Cons: Required Valet Parking
10.0
Anonymous
Exceptional
07-21-2017
Pros: Location, staff and cleanliness
Cons:
10.0
Anonymous
Exceptional
07-21-2017
Pros: Newly renovated,near everything downtown
Cons:
9.0
Anonymous
Wonderful
07-21-2017
Pros: renovated and very nice . . large TV, new, new, new. bar/restaurant area look great though we didn't eat or drink there.
Cons: shower head was mounted at about 5 ft. I'm 6'3", not ideal at all. We were on 8th floor and could still hear noisy traffic even with fan on high.
10.0
Anonymous
Exceptional
07-21-2017
Pros: Location, view, cleanliness and staff were all amazing.
Cons:
10.0
Anonymous
Exceptional
07-21-2017
Pros: The location! It's a perfect spot in the heart of downtown.
Cons:
9.0
Anonymous
Wonderful
07-21-2017
Pros: Location
Cons: ParkingValet was a bit rich.
10.0
Anonymous
Exceptional
07-21-2017
Pros: Ambiance, emenities, design (no carpet in rooms!), coffee shop, and restaurant
Cons:
10.0
Anonymous
Exceptional
07-21-2017
Pros: Great location
Cons:
4.0
Anonymous
Disappointing
07-21-2017
Pros: The hotel was very nice and clean. Very modern and nice looking.
Cons: The staff was not as friendly as they should have been being a 5 star hotel. There was no gift shop or store and when we asked for some items, they said they did not have them without even checking. The room we were in was right across from tilt nightclub
10.0
Anonymous
Exceptional
07-21-2017
Pros: Cool vibe. Great location.
Cons: N/A
9.0
Anonymous
Wonderful
07-21-2017
Pros: Location was great! Hotel was very nice (recently renovated) and staff very accommodating to our needs.
Cons: N/a
10.0
Anonymous
Exceptional
07-21-2017
Pros: It was immaculate and the customer service was outstanding.
Cons: Wish that Champions sports bar was still there, but it was an amazing experience
10.0
Anonymous
Exceptional
07-21-2017
Pros: excellent experience, definitely would return
Cons:
6.0
Anonymous
Pleasant
07-21-2017
Pros:
Cons: The hotel did not have enough valet parking to accomadate guest. We arrived around 530 to be told we had to park blocks down the street. In a lot that was 20.00 a day. We checked in Saturday. On Sunday when we were leaving the lot charged us 40.00.
8.0
Anonymous
Very Good
07-21-2017
Pros: Location. Nice room
Cons:
10.0
Anonymous
Exceptional
07-21-2017
Pros: The valet staff was helpful and courteous and the restaurants inside were amazing
Cons: I HATED the check-in process. There is no designated area for a line to form so after waiting about five minutes someone that came in behind me was helped before me. It's so fancy it's not functional
10.0
Anonymous
Exceptional
07-21-2017
Pros: Cleanliness...location and decor.
Cons: During my stay I was awaken 2am for an emergency evacuation. I was pissed. It was a false alarm. I understand the whole better safe than sorry thing, however it was a huge inconvenience.
10.0
Anonymous
Exceptional
07-21-2017
Pros: The look of the room
Cons: No Microwave
10.0
Anonymous
Exceptional
07-21-2017
Pros: How well it looked and the location
Cons: The new restaurant and coffee shop
10.0
Anonymous
Exceptional
07-21-2017
Pros: The staff was extremely friendly yet professional. The rooms had a modern feel yet they were warm and cozy. Had a wonderful experience!
Cons: The only thing I think they might improve on is having more options on the bar menu late at night. We got in late first night and wanted a little something to eat, the bar was nice, but healthy food options were not available. Suggestion would be hummis!
10.0
Anonymous
Exceptional
07-21-2017
Pros: Within walking distance of everything we needed. Staff was very friendly and knowledgeable.
Cons: Cost of valet parking, but pretty typical.
8.0
Anonymous
Very Good
07-21-2017
Pros: Employees were nice. The beds and bathroom mirror.
Cons: Didn't serve complimentary breakfast. My account was charged $250 for incidentals upon arrival although charges had already been paid in full.
7.9
Anonymous
Good
06-26-2017
Great
Pros: Everything
Cons: It won't no microwave or free Wi-Fi
9.2
Anonymous
Wonderful
06-21-2017
Superb
Pros: Bedding was wonderful and comfortable.
Cons: Need room freshner. Odor was not fresh smelling.
9.6
Anonymous
Exceptional
06-04-2017
Location, Modern and clean
Pros: Modern, cleanliness, location
Cons:
9.6
Anonymous
Exceptional
05-28-2017
Beautiful, definitely coming back
Pros: Modern decor was beautiful
Cons:
5.8
Anonymous
Okay
05-25-2017
Okay
Pros: The seating was ample and the food was nicely presented.
Cons: Tasteless and truly not Marriott standard.
7.5
Anonymous
Good
05-01-2017
Good
Pros: Bed was very comfy. Was dusty by the coffee maker and the wine glass in the room was not clean. The room service food was not that great and I was defiantly disappointed in the food that was brought to the room. I love ordering room service and this just wasn't that great. I'd ask for extra pickles and get none at all or I'd ask for no melon in my fruit and it would b mostly melon. The food just wasn't up to par
Cons: Room service food
10.0
Anonymous
Exceptional
04-30-2017
Exceptional
Pros: Great location near Soectrum. Lots of great restaurants all around hotel. Great staff, always there willing to help. Shout out to John in Valet parking. Great kid.
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