Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
This centrally located high-rise hotel features stylish, modern rooms with upscale vinyl flooring and plump bedding on platform beds. Some rooms have traditional desks; others have task tables positioned near the sofa so you can mix relaxation with work. The bathrooms have frosted glass sliding doors, and most have only showers. The state-of-the-art fitness center features an array of cardio and weight-training machines, plus an exercise studio where you can cue up video training programs or map a jogging route that you can send to your phone.
Smoke free premises. 446 units. 19 stories, interior corridors. Accessibility (Call).
I-77 exit 10 or 10B, 0.7 mi e; jct Tryon St. 100 W Trade St 28202. Station: CTC.
AAA Benefit
Members save 5% or more and earn Marriott Rewards® or SPG® points when booking AAA rates!
Parking
valet only.
Dining & Entertainment
restaurant, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, coffeemakers, wireless Internet (fee). Some: safes.
Sports & Recreation
health club.
Guest Services
complimentary and valet laundry, room service.
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 245 guests
Showing reviews 1 - 5 of 50
10.0
Tammy
Exceptional
Traveling as Couple
09-15-2017
Pros: Location and the room itself
Cons: The parking garage was a little narrow
6.0
Marie
Pleasant
Traveling as Couple
09-15-2017
Pros: Location was nice. Staff was very nice, no complaints there. Parking was convenient and reasonable. Except parking spots were extremely small.
Cons: It was extremely noisy in the hallway outside of our room and outside, esp late at night. Sirens, traffic, people yelling, just very loud. The bed seemed very comfortable, but some reason I did not sleep all night, perhaps because of the noise.
10.0
Verified Hotel Guest
Exceptional
09-15-2017
Pros: The staff was excellent
Cons:
10.0
Verified Hotel Guest
Exceptional
09-15-2017
Pros: Clean, great location, and responsive staff.
Cons: 2-stage elevators were annoying. You had to use two sets of elevators to get from the parking garage to your room.
7.0
Verified Hotel Guest
Good
Traveling as Couple
09-15-2017
Pros: Tidy and neat
Cons: Much construction underway and things shifted about. Some noise from that. Room had vinyl flooring rather than carpet.
10.0
Jon
Exceptional
Traveling as Couple
09-15-2017
Pros: Recently renovated (still undergoing renovations), my room was spacious and well furnished with modern decor and fabulous bedding.
Cons: Parking garage was cramped. Difficult to find parking and parking spaces are narrow. Someone actually hit a concrete column while trying to park.You have to take an elevator from the parking garage to the lobby and then another elevator to your room.
10.0
Linda
Exceptional
Family with Teens
09-15-2017
Pros: It was in a great location.
Cons:
10.0
Mark
Exceptional
Solo Traveler
09-15-2017
Pros: The hotel exceeded my expectations and definitely would stay there again
Cons: Not are all.
10.0
Frank
Exceptional
09-15-2017
Pros: Location
Cons:
10.0
Verified Hotel Guest
Exceptional
Group Traveler
09-15-2017
Pros: Beautiful bathroom
Cons: Lovely hotel
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
09-15-2017
Pros: Location
Cons:
10.0
Tamia
Exceptional
Group Traveler
09-15-2017
Pros: This was by far the best hotel I have ever stayed in. We had a feather free room because of allergies. It was beautiful. There was so much room. It was extremely clean and the Valet service was impeccable.
Cons: There was nothing I didn't like about the hotel.
10.0
Ann
Exceptional
Traveling as Couple
09-15-2017
Pros: Location and condition of room
Cons: The parking fee
3.0
Verified Hotel Guest
Poor
09-15-2017
Pros: The room itself was nice but small, and the location is also good. The woman at the front desk was very helpful.
Cons: The construction limited access to the hotel. A large section of the sidewalk was closed on Sunday morning. My daughter and I ended up having to carry our luggage through the street. Internet is $10-15 a day. Parking was $26 a day. NOT a good deal.
10.0
Carlee
Exceptional
Solo Traveler
09-15-2017
Pros: Very friendly and clean. Rooms are very updated and roomy. TV was huge & awesome! Walking distance to lots of restaurants! & bars if that's your thing, we had fun!
Cons: Required Valet Parking
10.0
David
Exceptional
Traveling as Couple
09-15-2017
Pros: Hotel had just been partially renovated, so the modern vibe was fun and made for an enjoyable stay. Employees were very friendly, helpful, and professional. The environment made me want to work for the hotel.
Cons: We had a room just off the hall of the elevator, so there was a lot of traffic outside of our room and it was a little noisy.
10.0
Christopher
Exceptional
09-15-2017
Pros: Location, staff and cleanliness
Cons:
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
09-15-2017
Pros: renovated and very nice . . large TV, new, new, new. bar/restaurant area look great though we didn't eat or drink there.
Cons: shower head was mounted at about 5 ft. I'm 6'3", not ideal at all. We were on 8th floor and could still hear noisy traffic even with fan on high.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
09-15-2017
Pros: Location, view, cleanliness and staff were all amazing.
Cons:
10.0
Jodi
Exceptional
Business Traveler
09-15-2017
Pros: The best customer service ever! Everyone was amazing! Especially hotel employees in the M Lounge and hotel employee at the bar.
Cons:
9.0
Verified Hotel Guest
Wonderful
Business Traveler
09-15-2017
Pros: Location
Cons: ParkingValet was a bit rich.
10.0
Verified Hotel Guest
Exceptional
09-15-2017
Pros: I loved the gym--the best I've seen at any hotel.
Cons:
4.0
Verified Hotel Guest
Disappointing
Traveling as Couple
09-15-2017
Pros: The hotel was very nice and clean. Very modern and nice looking.
Cons: The staff was not as friendly as they should have been being a 5 star hotel. There was no gift shop or store and when we asked for some items, they said they did not have them without even checking. The room we were in was right across from tilt nightclub
9.0
Whitney
Wonderful
09-15-2017
Pros: Location was great! Hotel was very nice (recently renovated) and staff very accommodating to our needs.
Cons: N/a
10.0
William M
Exceptional
Traveling as Couple
09-15-2017
Pros: It was immaculate and the customer service was outstanding.
Cons: Wish that Champions sports bar was still there, but it was an amazing experience
9.0
Jonathan
Wonderful
Family with Teens
09-15-2017
Pros: The hotel staff was awesome - when you first walk in the door they greet you immediately and take care of any questions while checking in, or just coming in/out during your stay.
Cons: Although I really enjoyed the contemporary/modern feel to the rooms, perhaps utilizing the layout better so you could fit 2 queen size beds instead of doubles, would make staying arrangements with families easier.
10.0
Otto
Exceptional
Traveling as Couple
09-15-2017
Pros: The hotel was in the most excellent location that I could have ever hoped for. When we checked in your concierge was very friendly and helpful. He made our stay great.
Cons: No
10.0
Verified Hotel Guest
Exceptional
Group Traveler
09-15-2017
Pros: Comfortable beds and great location
Cons: No
6.0
Verified Hotel Guest
Pleasant
Traveling as Couple
09-15-2017
Pros:
Cons: The hotel did not have enough valet parking to accomadate guest. We arrived around 530 to be told we had to park blocks down the street. In a lot that was 20.00 a day. We checked in Saturday. On Sunday when we were leaving the lot charged us 40.00.
8.0
Verified Hotel Guest
Very Good
09-15-2017
Pros: Location. Nice room
Cons:
7.0
Tamekia
Good
Traveling as Couple
09-15-2017
Pros: Television size and the free tv streaming. The television was a smart TV so it provided opportunity to connect to Netflix and Hulu accounts in addition the cable television. The bed was soft and comfortable
Cons: Valet parking was terrible. We had to wait 15 to 20 min to check out. We tried to call downstairs to have them pull the car around, but they couldn't accommodate so you had no choice but to wait downstairs with all your stuff.
1.0
Verified Hotel Guest
Very Poor
09-15-2017
Pros:
Cons: An event was being held there the night of stay so very noisy. There was also a false alarm very late/early AM so awakened out of sleep. Overall, not happy with experience
10.0
Verified Hotel Guest
Exceptional
Solo Traveler
09-15-2017
Pros: Staff was great.
Cons: No
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
09-15-2017
Pros: Location, Location, Location! It is in a great place to visit many sites in Charlotte. If you want to get out, the expressways are close as well. The room was fine and the service staff were excellent.
Cons: The parking seemed a little expensive to me. You can save money on the price while booking but they still get you with the Valet Parking.
10.0
Ashia
Exceptional
Group Traveler
09-15-2017
Pros: The valet staff was helpful and courteous and the restaurants inside were amazing
Cons: I HATED the check-in process. There is no designated area for a line to form so after waiting about five minutes someone that came in behind me was helped before me. It's so fancy it's not functional
10.0
Scott
Exceptional
Traveling as Couple
09-15-2017
Pros: Very nice lobby and public areas. Terrific location downtown, great bar/restaurant in Stoke.
Cons: Our room had a slight bump in the floor.
4.0
Brian
Disappointing
Traveling as Couple
09-15-2017
Pros: The hotel was very clean and staff were great.
Cons: The rooms are small and everything was an extra charge. I could have stayed in a cheaper hotel, with a free breakfast and got much more out of the experience. $28/day parking, $10/day for internet access, and only Marriot members allowed in lounge area.
10.0
Verified Hotel Guest
Exceptional
Group Traveler
09-15-2017
Pros: Renovated and modern, location
Cons: Parking charge is ridiculous at $25 per day
10.0
Wanda
Exceptional
Business Traveler
09-15-2017
Pros: The look of the room
Cons: No Microwave
10.0
Verified Hotel Guest
Exceptional
09-15-2017
Pros: Convenient to our destination.
Cons: No bathtub for bathing a toddler.
10.0
Linda
Exceptional
Group Traveler
09-15-2017
Pros: The staff was extremely friendly yet professional. The rooms had a modern feel yet they were warm and cozy. Had a wonderful experience!
Cons: The only thing I think they might improve on is having more options on the bar menu late at night. We got in late first night and wanted a little something to eat, the bar was nice, but healthy food options were not available. Suggestion would be hummis!
10.0
Tracy
Exceptional
Business Traveler
09-15-2017
Pros: Within walking distance of everything we needed. Staff was very friendly and knowledgeable.
Cons: Cost of valet parking, but pretty typical.
10.0
Daniela
Exceptional
Group Traveler
09-15-2017
Pros: The location was perfect. Loved the updates hotel. It was more than I expected! The room was awesome. The bed, pillows were extremely comfortable too.
Cons: N/A
6.0
Verified Hotel Guest
Pleasant
Traveling as Couple
09-15-2017
Pros: Bed
Cons: No microwave
8.0
Verified Hotel Guest
Very Good
Group Traveler
09-15-2017
Pros: Employees were nice. The beds and bathroom mirror.
Cons: Didn't serve complimentary breakfast. My account was charged $250 for incidentals upon arrival although charges had already been paid in full.
10.0
Verified Hotel Guest
Exceptional
09-15-2017
Pros: Price,location, and amenities
Cons: No
7.0
Kendrick
Good
Group Traveler
09-15-2017
Pros: The location was outstanding, everything that we were attending was within walking distance
Cons: No micro wave. Cleaning staff a little slow, left for over 3 hours, room not touched
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
09-15-2017
Pros: Location
Cons:
8.0
Ryan
Very Good
Solo Traveler
09-15-2017
Pros: Very up to date, clean, great location
Cons: Wish there was a pool or hot tub
6.7
Muhammad
Pleasant
young couple
09-08-2017
Maybe another time
Pros: Beds were super comfy.
Cons: Water pressure sucked in the shower. They had a rainhead mounted on the side wall.
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