The spacious rooms have contemporary décor with large desks, comfortable bedding, upscale single-serve coffeemakers and an easy chair with an ottoman. The lobby café serves breakfast and dinner daily, with room service as an option for dinner. The indoor-outdoor pool is open year-round.
Smoke free premises. 112 units. 5 stories, interior corridors. Accessibility (Call).
Pros: Great staff keeps this hotel clean and makes your stay trouble free.
Cons:
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
09-15-2017
Pros: Central location
Cons:
8.0
Verified Hotel Guest
Very Good
Family with Young Children
09-15-2017
Pros: Very friendly staff!
Cons: Noisy neighbors
8.0
Virginia
Very Good
09-15-2017
Pros: Nice room. Nice lobby. Liked the opportunity to have a cocktail in the dinning area of lobby. Cute set up with small tables and chairs. Breakfast was $10.95 which incl cooked to order. Didn't use it, but did look like a cute way to start the day.
Cons: Happy with hotel.
8.8
Fernando
Excellent
solo traveller
09-13-2017
Very comfortable and clean
Pros: Clean and good facilities hot tub gym business center good breakfast
Cons: Housekeeping knocked early even tho there was a don't disturb sign
7.5
Clarence
Good
solo traveller
08-14-2017
Very nice!
Pros: It was an very nice experience!
Cons: No problems to report....
10.0
Anetra
Exceptional
young couple
07-25-2017
Home away from home.
Pros: The rooms were very clean. The staff was polite. I loved the updated coffee makers in the room. The lamps were also up to date with the USB ports.
Cons:
9.6
Amy
Exceptional
family with young children
07-13-2017
Perfect for a Weekend Away...
Pros: All the staff were extremely nice and accommodating, especially Sophia at the restaurant. On our second night we had to move rooms for an issue which I don't feel is important to detail. They gave us a new room as soon as one was available and credited us the money for one evening. I would highly recommend the Hilton Garden. I most likely wouldn't stay at it again as I have family in Charlotte, and they'd be able to accommodate me the next time.
Cons:
7.1
Lindsay
Good
young couple
05-31-2017
Good
Pros: That there were restaurants close by. Rooms were clean and staff friendly.
Cons: I didn't like that breakfast was almost 11 per person. Also the people next to is were very loud early in the morning.
9.6
Lynn
Exceptional
young couple
04-05-2017
Exceptional
Pros: Happy hour/ bar/ restaurant in lobby.
Cons:
8.8
Anthony
Excellent
solo traveller
03-01-2017
Fabulous
Pros: Nice and clean. Rambunctious neighbors but to be expected on tournament weekend
Cons: CIAA Tournament in Charlotte that weekend and rates were up.
9.2
Senay
Wonderful
review category group of friends
02-28-2017
The best Time
Pros: Friendly and very helpful staff. No issues with traffic or loud parties
Cons: The 50 fee that's supposed to be returned ! That wasn't in my pre~ booking quote!
10.0
Naijiah
Exceptional
review category group of friends
02-27-2017
Exceptional
Pros: The bed and pillows were extra comfortable
Cons:
5.8
Sherri
Okay
family with young children
11-16-2016
OK but I would drive...
Pros: I found it clean with a very pretty entrance
Cons: It was clearly an older hotel remodeled and not what I expected from Hilton garden inn as the hilton garden inn on Bruton smith blvd in concord is MUCH nicer. You could clearly hear street noise Even on the fifth floor. The bathroom was small and the bathtub/tile were worn and unappealing appearance.
8.3
Jellybean
Very Good
review category group of friends
10-10-2016
Nice and convenient
Pros: The fitness room and the lobby lounge area
Cons: The bathrooms could have used some updating
7.5
Margo
Good
solo traveller
10-10-2016
Good
Pros: nice beds, good wifi connection
Cons: shower not very hot
10.0
Lavonda
Exceptional
mature couple
09-28-2016
Exceptional
Pros: Spa tub
Cons: No free breakfast
10.0
James
Exceptional
solo traveller
09-08-2016
Exceptional
Pros: Love it
Cons: Check in
9.6
Alecia
Exceptional
mature couple
08-02-2016
Exceptional
Pros: Nice CLEAN room & bathroom
Cons:
7.5
Lynn
Good
mature couple
07-31-2016
Nice place but...
Pros: Nice place that offered a indoor/outdoor pool..same pool.
Exercise room.
Cons: No breakfast included...bed sagged to the middle & the desk chair seat was ripped out!!
3.3
Nelson
Poor
review category group of friends
07-26-2016
Need to refund
Pros: Nothing
Cons: Should have refunded my money, had to leave in an ambulance, had heart attack
7.9
Krystal
Good
solo traveller
07-26-2016
Good
Pros: Nice bed
Cons: Check in time
8.3
Niquala
Very Good
young couple
07-12-2016
Very good
Pros: Comfy beds, nice lobby and staff. Quiet location but still around lots of shopping centers and entertainment.
Cons: Bathroom and in room jacuzzi could be cleaner.
9.2
Lisa
Wonderful
mature couple
07-09-2016
Superb
Pros: The staff was great!!! The breakfast buffet was delicious, beautiful hotel.
Cons: The bedspread had hair all over it and the water in the hot tub was not circulating. It was not clean at all!!!!
4.6
Robie
Disappointing
mature couple
07-07-2016
Motel has potential
Pros: Location
Cons: Staff could be more friendly. I as for if they had a drink machine. Staff stated it only takes correct change. Really it is 2016 vending machines take debit cards now. Then I as for orange juice to take my medicine since I couldn't use vending machine. Staff directed me to Krogers down the street. My reaction was this is how you treat your customers. He then directed me to the orange juice dispenser in the lobby.
10.0
Chris
Exceptional
young couple
07-05-2016
Great Hotel....
Pros: I love the Location, close by Northlake Mall and many restaurants to choose from. 24hr Jack in the Box right beside the hotel but please try the Hotel Grill Restaurant. The Desk clerk (Helen)check us in super Quick! The Kingroom was clean and spacious. Housekeepers was very friendly. Sunday they have Church inside the hotel, great singing.. The Breakfast Buffet(10.95) was Awesome! The Best Thick Bacon, omelette,pancakes, French toast and (Katie) the Breakfast Hostess was Great! The night cook (Josha)and night waitress (Dumeiko) gave the Best Customer Service Ever! I give this Hotel a 10. I will definitely stay again..and I can forget the Pool stays open 24hr...We love the Hilton Garden Inn...
Cons:
10.0
Blondecgj
Exceptional
family with young children
07-04-2016
Great experience
Pros: Everything was great!
Cons: Nothing
9.6
Alisa
Exceptional
mature couple
06-26-2016
We was celebrating our wedding...
Pros: I loved the room we had. It came with a bathroom and a spa tub right beside the bed. We did have to call maintenance because the spa tub jets and coffee maker wasn't working, but someone was their in 15 minutes and handled both problems.They have a breakfast buffet and they will cook your food to order. The motel location is near plenty of stores and restaurants.They also have room service available.
Cons: I hated the pool. It was Very small. Made for kids. It was not big or deep enough to swim in and I was ready to swim. The jacuzzi was ok, but they really need to update the pool area. At least it stay open 24 hours and the rest of the motel make up for this downfall .
6.3
Matthew
Pleasant
mature couple
06-16-2016
Friendly staff in front of...
Pros: relatively friendly staff, welcoming reception-area and check-in, close to many amenities
Cons: Dated rooms, dated bathrooms, hallway carpeting on all floors needs severely cleaned or replaced, and the television in our room was pretty old. We had to have our room keys changed out 3 times because they didn't work all the time.
8.8
Rita
Excellent
mature couple
05-18-2016
Fabulous
Pros: Staff were extremely accommodating and friendly. Morning breakfast was excellent.
Cons: There was a mildew smell in carpet that was unpleasant.
10.0
Michael
Exceptional
mature couple
05-17-2016
Great stay
Pros: Sleep number bed was very comfortable.
Staff was very attentive from the front desk to the ancillary staff.
Cons: Nothing- everything was great
6.3
Joseph
Pleasant
solo traveller
05-11-2016
OK but a hassle to...
Pros: location was ok. breakfast eggs and biscuits were cold and not worth $11. Bed was fair.
Cons: I had to call and wait 25 minutes to find out if I could check out a day early. I stayed there to look after my hospitalized mother. She was discharged a day early and I needed to help look after her at her house so needed to check out. Waited forever to finally get clearance.
I was not aware I would not receive any points for my stay. A well hidden negative.
9.2
James
Wonderful
mature couple
05-10-2016
pleased
Pros: quality of staff--cleaniness
Cons: none
10.0
Cheryl
Exceptional
mature couple
04-23-2016
Enjoyable stay!
Pros: The peace and quiet of the room and the overall friendliness of the staff.
Cons: The breakfast could have been better for the price that it cost.
7.5
Don
Good
mature couple
04-13-2016
Good
Pros: breakfast in the lobby
Cons:
10.0
Stephen
Exceptional
family with older children
04-03-2016
Great oasis to relax and...
Pros: Facilities all great and made to feel very welcome. Used pool area, relaxed in the room and lobby. Had good bottle of wine.
Cons: Breakfast a little too pricy but excellent selections.
10.0
Toy
Exceptional
review category group of friends
03-02-2016
I loved it wouldn't say...
Pros: I loved it and the house keeping
Cons:
8.8
Kenneth
Excellent
mature couple
02-04-2016
Fabulous
Pros:
Cons: We chose the Hilton Garden because other HG facilities had a "real bar"....i.e one you would see/find in a tavern. Disappointed there was no "bar" at this facility. There were the normal selection of adult beverages, just no bar.
9.6
Anita
Exceptional
mature couple
01-24-2016
Another great stay at Garden...
Pros: The staff were helpful and graciously accomodated our special requests while we were grounded due to a snow storm. We appreciated the variety of dinner choices and found the food to be of exceptionally high quality.
Cons:
8.8
Rodrigo
Excellent
young couple
12-19-2015
Great staff,great stay, great experience
Pros: The clerk brought us extra pillows when I asked at 10pm. Very grateful.
Cons: That I forgot my swimsuit!
8.3
Guest
Very Good
mature couple
11-28-2015
Nice and clean but a...
Pros: Super clean and courteous service.
Cons: Tacky decor and the breakfast bar was not fresh.
6.7
Christopher
Pleasant
family with young children
10-27-2015
Technologically troublesome.
Pros: Easy check in, and attentive staff. Very cold air conditioning...good ac. Mini fridge and microwave in room.
Cons: 2nd night a large lord pay was going on, with music so loud it could be heard in our third floor room. WiFi was troublesome, so much so that we reverted to our 4G through our cell phones for Internet. Went to front desk for help getting wifi to work, and in the end, used my phone instead. Couldnt use my chromecast.
10.0
Michael
Exceptional
family with young children
10-13-2015
Exceptional
Pros: The location
Cons: I didn't like that the breakfast was not included
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