Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Attractive rooms feature large work spaces, comfortable bedding and easy chairs with ottomans. Some one-bedroom suites are available, and many rooms have a jetted bathtub. The hotel is across the street from the NASCAR Hall of Fame and is walking distance to other downtown attractions.
Smoke free premises. 181 units. 15 stories, interior corridors. Accessibility (Call).
I-77 exit 10 or 10B, 0.6 mi e on Trade St, just s on Mint St, 0.5 mi e on 3rd St, just s on S Caldwell St, then just e. 508 E Dr Martin Luther King Jr Blvd 28202. Station: 3rd St/Convention Center.
AAA Benefit
Weekend Sale – Members save up to 15% on weekends through September 5 and earn Honors™ points when booking AAA/CAA rates!
complimentary and valet laundry, area transportation-within 3 mi.
Terms
1-7 night minimum stay, cancellation fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 225 guests
Showing reviews 1 - 5 of 50
9.4
Verified AAA Guest
Wonderful
Business
03-05-2016
Pros: The staff was wonderful, room was spacious and clean.
Cons:
10.0
Anonymous
Exceptional
review category group of friends
05-15-2017
Pros: The staff were particularly friendly and helpful.
Cons: we were too late to get the cookies at night! LOL
10.0
Patricea
Exceptional
young couple
05-15-2017
Pros: location, cleaniness, staff, honesty...my husband lost his wallet and it was turned in by one of the staff untouched..
Cons: We like everything
10.0
James
Exceptional
young couple
05-07-2017
Pros: Great stay
Cons: Everything great except parking
10.0
John
Exceptional
young couple
05-01-2017
Pros: The staff was excellent, especially Eric, Joey and Chase ! Outstanding !
Breakfast was great - keep it up !
Cons: Everything was great !
8.8
Sara
Excellent
family with young children
05-01-2017
Pros: Great view from room. Within walking distance to restaurants
Cons: Very expensive. Lots of construction. No parking.
9.6
Larry
Exceptional
young couple
04-30-2017
Pros: Location
Cons: ventilation fan in bathroom inoperative
TV very confusing
7.1
Anonymous
Good
young couple
04-24-2017
Pros:
Cons: our tv never worked. didnt have enough time to call front desk so didnt worry about it. Breakfast has a hefty charge.
10.0
C
Exceptional
review category group of friends
04-23-2017
Pros: The beds were awesome
Cons:
7.5
Anonymous
Good
young couple
04-19-2017
Pros: The lobby was beautiful. The room was clean and it was quiet. Nice view of the Nascar museum across the street.
Cons: The parking structure is shared with the Hampton next door, we wasted time trying to check into the wrong hotel. The layout is very confusing.
10.0
Kelly
Exceptional
young couple
04-15-2017
Pros: The room was very modern and well maintained. Staff was friendly and helpful.
Cons:
9.6
Vincent
Exceptional
family with young children
04-11-2017
Pros: The property is in a great location, directly across the street from the NASCAR Hall of Fame; it's close to many restaurants and the Little Sugar Creek Greenway.
Cons: WiFi cut out one night; we got it resolved with a call from IT. Travel from the elevated parking to the main building wasn't too convenient for those with luggage since it involved stairs outside.
9.2
Francis
Wonderful
family with young children
04-05-2017
Pros: Very friendly and helpful staff - could not have been more helpful. Caroline, Chase and Noah at reception desk were super helpful. Great having Wall Street Journal available. Prompt room servicing. Complimentary coffee and tea available all day. Would definitely stay here again.
Cons: Fitness center inadequate. Tiny indoor pool.
7.5
Tracy
Good
family with young children
04-05-2017
Pros: Everyone was helpful and friendly.
Cons: It was noisy.
9.2
Mcmakins
Wonderful
family with young children
03-20-2017
Pros: hot tub, breakfast
Cons: The ceiling in bathroom was chipping off, and there was no bath mat in tub which was very slippery in soft water. I fell in the shower because of this.
6.7
Angel
Pleasant
young couple
03-14-2017
Pros:
Cons: I just will not choose this hotel again..
10.0
Tracey
Exceptional
young couple
03-13-2017
Pros: The bed and pillows.
Cons: I can't think of anything
10.0
Willie
Exceptional
young couple
03-13-2017
Pros: I loved the spa bath and the staff were friendly.
Cons: I didn't like that breakfast wasn't included it was $13.00 . We did run into an issue when we first arrived to check in , the first woman I talked to told me that my room wouldn't be ready until another hour which didn't make sense so 10 minutes later I went back up to the counter and spoke with a gentleman and he said my room has been ready and waiting for on us.
6.3
Anonymous
Pleasant
solo traveller
02-27-2017
Pros: Sorry 2 say. I will not be staying .@ this property again.i experience not being able to use my phone all the time and you have no drawers for putting your underwear socks and clothes.in Kohl's continue to drop throughout your building and room
Cons: Sorry 2 say. I will not be staying .@ this property again.i experience not being able to use my phone all the time and you have no drawers for putting your underwear socks and clothes.in Kohl's continue to drop throughout your building and room
9.6
Jeff
Exceptional
solo traveller
01-31-2017
Pros: Shuttle service
Cons: Blanket was too hot and there was no sheet. I would've liked to have taken the blanket off and just had a sheet on.
10.0
Michele
Exceptional
young couple
01-31-2017
Pros:
Cons: Good location so close to the city center, carying staff, large room with fantastic view of the city
5.4
Dirrell
Fair
young couple
01-28-2017
Pros: The bed was great. The Jacuzzi was really wonderful.The breakfast was really reasonable.
Pros: Staff was awesome, they went above and beyond for me and my wife. The room was just as expected which was great and very clean
Cons:
5.4
Mitchell
Fair
young couple
01-16-2017
Pros: Nothing, very overrated
Cons: Had to pay for my own parking and a friend's!!
10.0
Happy
Exceptional
young couple
01-08-2017
Pros: The complementary shuttle was excellent
Cons: Didn't like having to pay for parking
9.2
Jennifer
Wonderful
family with young children
01-07-2017
Pros: The hotel decor. The staff was friendly and warm.
Cons: The shower curtain
9.6
Caren
Exceptional
young couple
01-05-2017
Pros: Location was great, staff was friendly and helpful
Cons: Construction several floors below still very loud
10.0
Tara
Exceptional
review category group of friends
01-02-2017
Pros: This hotel is great and awesome for the price! It is walking distance to epicentre and the Spectrum center for games! It also has a shuttle that travels to these areas as well if it's cold out! Every door from the garage requires a room key to be entered for access and anyone coming into the hotel after 11 pm requires a wristband! This policy was strictly enforced and I felt very safe here!! The room was very nice and the bed was the most comfortable hotel bed I've ever slept on!
Cons: We liked everything!
8.8
Tina
Excellent
review category group of friends
12-21-2016
Pros: The was great,staff was nice and it was very clean.
Cons: I reserved a Jr suite because it had a jacuzzi bath tub and the jet would only work for approximately 5 minutes and quit. It was very disappointing to me.
9.2
Justin
Wonderful
review category group of friends
12-19-2016
Pros: The room was nice and clean, very spacious, beds were comfortable.
Cons: The people next door was smoking weed/cigarettes and we could smell it in our room. We had to move rooms. This is NOT the hotels fault and they worked with us and got us to a different room.
5.8
Anonymous
Okay
young couple
11-21-2016
Pros: Inside was neat, nice presentation
Cons: Pricey, for what I got we could have went 2 miles down the road and got the same room for $80 cheaper with free parking.
9.2
Chang-ho
Wonderful
solo traveller
11-17-2016
Pros: Kind staff,
nice breakfast
Cons: high price compared with facilities
6.7
Kevin
Pleasant
young couple
11-13-2016
Pros: Clean room and shuttle service.
Cons: Price of room and u had to pay for breakfast if u wanted it.
10.0
Angela
Exceptional
young couple
11-04-2016
Pros: Bed was very comfy and the shower and floors were clean.
Cons: The parking is a little bit confusing.
7.9
Laura
Good
young couple
10-30-2016
Pros:
Cons: Bed was like a rock. It's newer platform type bed not comfortable. Mattress had fleece topper which does not seem very hygienic in hotel setting.
7.5
Ztevep
Good
young couple
10-24-2016
Pros: Facilities and breakfast are very good. Bed is comfortable, and we were upgraded to King room gratis.
Cons: Coffee in the room could have been nicer, but this is a small thing.
9.6
Andrew
Exceptional
solo traveller
10-17-2016
Pros: Fantastic location. Skip the breakfast buffet and head up to Amilie's French Bakery instead.
Cons: The location
9.2
Alyssa
Wonderful
young couple
10-17-2016
Pros: I took my husband here for a night away! The room was beautiful and the bed was super comfy so he was finally able to sleep in like he wanted on a Saturday! The food was amazing when we ordered from downstairs! We were impressed by the very kind gentleman who brought us a wine bottle opener and helped us open our bottle; he was a sweetie! All in all it was a great night here!
Cons: Most of my complaints aren't things the hotel can really fix. We enjoyed being here.
9.6
Paul
Exceptional
review category group of friends
10-16-2016
Pros: The staff are friendly, it's just a few blocks away from fantastic restaurants, and the facility is very clean.
Cons: Should advertise they're updating the facility.
5.8
Anonymous
Okay
young couple
10-12-2016
Pros:
Cons: We arrived around 1:30am from a long trip. There was constant hammering on the floor above us (we were on the 6th) all morning long-- preventing us, and many other guests, from sleeping. Our television didn't work and we were originally overcharged by $100 for the night.
7.1
Joseph
Good
family with young children
10-09-2016
Pros: Convenience of the location
Cons: Front entrance was boarded up from the riot I think we should've been notified !!
7.9
Lauren
Good
young couple
10-05-2016
Pros: Loved the in room jacuzzi
Cons: They over charged me for the room. When i brought it to their attention they said they would fix it but i still have yet to see the difference placed back in my account.
10.0
Alex
Exceptional
review category group of friends
10-04-2016
Pros: the staff on the front desk and the shuttle drivers were amazing, absolutely first class.
Cons: a perfect hotel xx
6.7
Anonymous
Pleasant
young couple
09-26-2016
Pros: The staff went above and beyond to make sure the evening of my birthday was nice. They upgraded the room, gave us free breakfast and comped the parking. They really tried to make up for the awful sheets.
Cons: The sheets had blood on them.
10.0
Ombri
Exceptional
review category group of friends
09-19-2016
Pros: Staff was excellent; helped inform me about the city, which I was new to.
Cons: I really don't have anything to add on this. There could always be more beautiful girls on the staff I suppose.
10.0
Denice
Exceptional
mature couple
09-17-2016
Pros: We were given a voucher for breakfast (military upgrade)- VERY much appreciated.
We had a nice view of Charlotte from our bedroom, which we enjoyed.
Was great being walking distance from football stadium.
A very nice property overall. After a stressful trip,being there allowed us to exhale and rejuvenate.
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