Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
The elegant lobby decorated with trendy flair gives way to equally modern guest rooms with a sedate color scheme. One-bedroom suites have king beds, pull-out sofas and walk-in showers. Other room types include standard kings, single queens and rooms with two double beds, all equipped with easy chairs and large desks. Many restaurants and the offices and attractions of uptown Charlotte are a short walk away. The hotel shuttle does not operate on Sunday.
Smoke free premises. 296 units. 14 stories, interior corridors. Accessibility (Call).
valet laundry, room service, area transportation-within 3 mi.
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 283 guests
Showing reviews 1 - 5 of 50
9.0
Anonymous
Wonderful
08-11-2017
Pros: Location, friendliness
Cons: Beds didn't appear high quality
3.0
Anonymous
Poor
08-11-2017
Pros:
Cons: Overpriced and poorly laid out rooms. Noisy at night.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Front desk staff was amazing and helpful, room was in great condition, great view! Quiet and everyone was respectful!
Cons: Pay for parking
4.0
Anonymous
Disappointing
08-11-2017
Pros:
Cons: The rate for the type of room
2.0
Anonymous
Poor
08-11-2017
Pros: The location was close to the event we were staying for.
Cons: We have never had an issue with a hotel having so much noise from the road downstairs. We could hear people all night yelling from the street below and cars making noise. We have never had an issue like this before.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Great location in Charlotte. Very friendly staff.
Cons: I did not like the configuration of the room with the sink in a strange place. Otherwise, it was very nice.
7.0
Anonymous
Good
08-11-2017
Pros: Location
Cons: The paying for parking should be free with stay
Cons: Room for the price was typical lower brand hotel. Small bathroom, building across the street with prying eyes of the employees into the room. Beds were ok, but nothing you would expect from this type hotel and location, internet was terrible
9.0
Anonymous
Wonderful
08-11-2017
Pros: Good location.
Cons:
4.0
Anonymous
Disappointing
08-11-2017
Pros:
Cons: Customer service was terrible.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Convenience to places I wanted to go. Hotel staff exceptional! Found out it was my husband's birthday and gave us breakfast passes. Helped us to find the locations we were going. Easy checkout. Room was very clean.
Cons: Not a thing!
10.0
Anonymous
Exceptional
08-11-2017
Pros: Great location for us since we were in town for a concert at Charlotte metro credit union amphitheater. Room was clean and comfortable. Staff at the front desk was very helpful and friendly, as was all the staff, and really went above and beyond
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: The location is amazing! The staff was very friendly.
Cons:
8.8
Anonymous
Excellent
03-22-2016
Some good ,some bad
Pros: Location, and staff awesome
Cons: Elevator was not working on my level ,I had to use kitchen elevator, phone in my ron was not working, I had to use the heat unit ,it was chilly, but unit was loud,
8.3
Anonymous
Very Good
03-22-2016
Very good
Pros: Bed was very comfortable
Cons:
10.0
Anonymous
Exceptional
03-20-2016
Yanni concert and 1st trip...
Pros: Love the stay!!! Very close to where we were going. Walked around downtown was awesome!!!
Cons: Nothing
10.0
Anonymous
Exceptional
03-15-2016
A comfortable night
Pros: Great location and helpful staff.
Cons:
10.0
Anonymous
Exceptional
03-09-2016
Great value in a great...
Pros: Excellent facilities, clean and in a great part of the city
Cons: Would have liked easier access to the parking garage from the hotel
9.6
Anonymous
Exceptional
03-08-2016
Exceptional
Pros: Clean and nice rooms.
Friednly stuff
Cons: Our room iHome speaker was broken, but hotel replaced in quickly.
Loud music from the bar downstairs
9.6
Anonymous
Exceptional
02-27-2016
Great stay with friendly staff
Pros: Very comfortable bed, helpful and friendly staff
Cons: No food in restaurant after 10pm, water not very warm
9.6
Anonymous
Exceptional
01-31-2016
Exceptional
Pros: Nice people
Cons: Elevators needed room key. Didn't work half of he time
8.3
Anonymous
Very Good
01-20-2016
Will stay again. Highly recommended
Pros: Fast and friendly service. Location was exactly what I was looking for. Nearby food was great. Walking distance to arena.
Cons: Vending machines were not working on the floor I was on or the one below me.
9.6
Anonymous
Exceptional
01-07-2016
Awesome Comfort
Pros: Shower and bed
Cons:
9.6
Anonymous
Exceptional
01-07-2016
PAYING FOR HOTEL PARKING
Pros: Quiet,clean and secure. FUEL Pizza across the street is very good.
Cons: $18 per day parking/ $200 Sat night Double
9.6
Anonymous
Exceptional
01-06-2016
Stay was great, great location...
Pros: Location was great
Cons:
10.0
Anonymous
Exceptional
01-03-2016
Great hotel great location
Pros: Great location. Had a blast at that Belk Bowl. Didn't see my car for 3 days. Walked everywhere. Security is all over the place from the hotel to the stadium. My first trip to this hotel and Charlotte but definitely will not be my last.
Cons:
9.6
Anonymous
Exceptional
12-29-2015
Great Charlotte location at reasonable...
Pros: Great restaurant on site, staff was incredibly helpful and courteous
Cons:
10.0
Anonymous
Exceptional
12-21-2015
Exceptional
Pros: Very hospitable personnel; clean and new (or recently refurbished) rooms.
Cons:
7.5
Anonymous
Good
12-09-2015
Nice Hotel!
Pros: The staff, even though they were sooooo busy with Billy Joel concert, 2 weddings, a Christmas party, and the college championships, treated us very nice even though I know they were all so stressed.Breakfast was great in the hotel restaurant. And great service.
Cons: Went through Booking.com and come to find out when I got there they had cancelled my reservation because supposedly the payment didn't go through. Now I don't know why because I had enough money, so it must have been a glitch on their end. No one called, emailed, so he basically said they cancelled my reservation at 3pm and I arrived at 5. I had no idea. He said "don't worry we haven't given your room away yet!" Uh...."yet?" I will have to talk to booking.com about that.
9.6
Anonymous
Exceptional
12-09-2015
Exceptional
Pros: Perfect location for the concert at Time Warner arena and lots of fun things to do nearby
Cons:
9.2
Anonymous
Wonderful
12-08-2015
Overall, very satisfied!
Pros: Extremely convenient location!! Clean. Room ready before check in time. Staff very courteous!
Cons: Have to say, I think it was a bit expensive, and I think the prices went up after I booked my room due to somewhat of a last minute football game at the stadium. The room was very nice, but not luxurious. It was also a bit on the small side. Also, didn't like having to pay to park. I am thinking all hotels operate this way however. "It's all about money," as they say!
2.5
Anonymous
Poor
11-28-2015
Very disappointed
Pros: you never booked my reservation , so i never stayed there , very upset.
Cons:
10.0
Anonymous
Exceptional
11-25-2015
great place to stay locations...
Pros: When we arrived at the hotel our room was not quite ready but the front desk people told us they will let us know when one comes available and they did just that. they worked really hard to accommodate the guests needs.
Cons:
7.5
Anonymous
Good
11-24-2015
Stay If You Like Drink'n!
Pros: Very convenient in Uptown Charlotte.
Lots of booze all around.
Cons: A little pricey for my taste. Lobby is being remodeled.
10.0
Anonymous
Exceptional
11-24-2015
Best night ever!
Pros: I had informed the staff we would be arriving and celebrating our 10yr wedding anniversary, we opened the door and there was a bottle of champagne, chocolate covered strawberries and a hand written note. Thank you for the thoughtfulness.
Cons:
10.0
Anonymous
Exceptional
11-11-2015
Even though our team lost,...
Pros: Location, Staff
Cons:
9.2
Anonymous
Wonderful
10-29-2015
A-1 Hotel
Pros: Hotel location was perfect for my activities and parking valet service staff was right on point with local information and directions !!
Cons: Room view was not very good
7.9
Anonymous
Good
10-28-2015
Visiting Eagles fans for the...
Pros: The location of the hotel was great - walking distance to everything
Cons: The room seemed clean but had an odd smell even though it was non smoking
10.0
Anonymous
Exceptional
10-27-2015
highly recommend
Pros: Very clean. Staff was very friendly
Cons:
9.2
Anonymous
Wonderful
10-26-2015
Superb
Pros: Location. Close to Center City attractions.
Cons: The vanity area is very small, about 8-10 inches, because the sink sits on top of the counter. There isn't enough room to lay items.
2.5
Anonymous
Poor
10-25-2015
Very poor
Pros:
Cons: I cancled this order already but they also charged me！Why！！！！
6.7
Anonymous
Pleasant
10-12-2015
Pleasant
Pros: Location
Cons: Bed not comfortable
8.8
Anonymous
Excellent
09-29-2015
Fabulous
Pros: Location was perfect
Cons: The size of bed & the sink in the actual room. Not great for women doing make-up or hair
10.0
Anonymous
Exceptional
09-29-2015
The best!!
Pros: Loved the area and breakfast in bed!
Cons:
9.6
Anonymous
Exceptional
09-24-2015
Exceptional
Pros: Staff was excellent in service
Cons:
10.0
Anonymous
Exceptional
09-12-2015
Exceptional
Pros:
Cons: Additional cost of parking at the hotel was a disappointment.
8.8
Anonymous
Excellent
09-03-2015
Great location, but awful fitness...
Pros: Great location and very nice.
Cons: Fitness center was horrible. It was very small and I don't think a single part of the weight machine actually worked and I cut myself on one of the cables trying to fix it.
10.0
Anonymous
Exceptional
09-02-2015
BETTER then Hilton
Pros: Loved it the moment we got there we felt like BFF's with the staff. I and my business partner travel a lot and so far this is the BEST place we have stayed. We felt safe and well taken care of.
Cons: That we had to leave
7.1
Anonymous
Good
08-30-2015
Needed better
Pros: Location of property is good.
Cons: Having to pay for parking, no free wifi, no one mentioned that you needed to have a special ticket to get breakfast. Other Holiday inns give free breakfast if you stay in the hotel, for the price.
;detailController.handleFacebook('SEO','Holiday Inn Center City', '59735', 'ACCOMMODATION', '3', '', '', 'http://tdr.aaa.com/tdr-images/images/property_photo/accommodation/59735H1.jpg', 'Charlotte', '', '', '', '');){kind=link}
;detailController.handleTwitter('SEO','Holiday Inn Center City', '59735', 'ACCOMMODATION', '3', '', 'http://tdr.aaa.com/tdr-images/images/property_photo/accommodation/59735H1.jpg', 'Charlotte', '', '', '', '');){kind=link}
