The elegant lobby decorated with trendy flair gives way to equally modern guest rooms with a sedate color scheme. One-bedroom suites have king beds, pull-out sofas and walk-in showers. Other room types include standard kings, single queens and rooms with two double beds, all equipped with easy chairs and large desks. Many restaurants and the offices and attractions of uptown Charlotte are a short walk away. The hotel shuttle does not operate on Sundays.
Smoke free premises. 296 units. 14 stories, interior corridors. Accessibility (Call).
valet laundry, room service, area transportation-within 3 mi.
Terms
cancellation fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 215 guests
Showing reviews 1 - 5 of 50
9.2
Melissa
Wonderful
young couple
09-21-2016
Pros: The staff was amazing!!!! Very helpful and very friendly!!! They made our stay very enjoyable.
Cons: We were supposed to have a king size room, but had two full size beds instead. A king size room became available the 2nd night, but we didn't feel like packing and unpacking again. We just rolled over to the 2nd part of our stay. Our room was alright had a musty smell to it. The location and amazing staff really made our 2 year anniversary incredible. We will be back for sure!!!
7.5
Mark
Good
solo traveller
09-19-2016
Pros:
Cons: The cost is high for the level of amenities (although the cost of fancier nearby hotels is even higher).
10.0
Kimberly
Exceptional
mature couple
09-16-2016
Pros: Everyone was very helpful and Pleasent . We liked that you can walk to bars and restaurants
Cons:
6.7
Bryanna
Pleasant
young couple
09-06-2016
Pros: I liked the location and the rooftop pool.
Cons: It was super expensive and it almost felt necessary. They charged about $20 a night for parking and we didn't even arrive until 2 am. Just felt super expensive for a hotel that wasn't much nicer than a comfort suites.
7.1
Otto
Good
mature couple
09-03-2016
Pros:
Cons: Very noisy air conditioning units in the bedrooms.
5.8
Sheila
Okay
mature couple
08-31-2016
Pros: The bed was comfortable
Cons: The air conditioner made disturbing noise all night and made it difficult to sleep. Also we could hear the couple next door conversing in normal tones of voice . Paper walls!
8.8
Ian
Excellent
young couple
08-29-2016
Pros: Spacious room, super friendly staff. Brad on the front desk took care of us when we checked in early and as there was no rooms available type we had paid for in the he gave us a complementary upgrade to the next best room so we would not have to wait. Close to Epicentre, Discovery Place Time Warner Cable arena and not to far from the Panthers Stadium.
Cons: Rooms very plain, and layout of junior suite was a little strange as the wash basin was located in the entrance corridor of the room and not in the bathroom?
7.1
Jennifer
Good
mature couple
08-28-2016
Pros: Mattress was firm but comfortable. Room stayed a nice temperature and was spacious. Front desk staff was accommodating and a pleasure to work with both at check-in and check-out. The restaurant on the ground floor was pretty decent.
Cons: The staff cancelled my reservation because I didn't pay in advance. I booked the hotel under the "pay when you get there" rate through booking.com. Staff said that if you read the fine print, they do have the right to charge you ahead of time. They were nice enough to reinstate the reservation after I explained and promised to pay when we got there. I don't think there should be any sort of fine print or rule that would allow a customer's reservation to be cancelled because they didn't pay ahead of time. It's just not good customer service.
Hotel definitely needed some updates along with some better signage that explained where the parking garage was located.
7.1
Ivannab
Good
solo traveller
08-25-2016
Pros: Nice big room. Good location.
Cons: Conditioner in the room was making to much noise, so I must turn it off while being in the room.
10.0
Jessyca
Exceptional
young couple
08-23-2016
Pros: the water in lobby
Cons: paying for parking
8.8
Monaliza
Excellent
review category group of friends
08-17-2016
Pros: All the staff and manager, JJ provided excellent customer service! Their hospitality was really top-notch and probably close to one of the best we've had in awhile. Loved the rooftop pool, but it would have been nice to get in it after 10 pm when we returned from an awesome day of shopping, eating, etc.
Cons: That the pool closed at 10 pm for a weekend.
6.3
Shekila
Pleasant
review category group of friends
08-16-2016
Pros: Great location. Friendly staff (housekeeping, and valet)
Cons: The sheets felt like sand paper, definitely not comfortable to sleep on. The front desk staff was rude.
8.3
Fu
Very Good
young couple
08-16-2016
Pros: Friendly staff, especially the valet parking guys. Location is very good.
Cons:
5.4
Ivan
Fair
solo traveller
08-12-2016
Pros: Location, location, location
Cons: Floor a/c units blow cold air directly on beds, moldy and stale smell in rooms and hallways, weak and disappearing wifi signal, smelly and backed up sink piping
9.2
Tara
Wonderful
mature couple
08-10-2016
Pros: The staff was friendly and helpful.
Cons: The price, but i got great service and clean room and prime spot downtown
6.3
Betty
Pleasant
family with older children
08-02-2016
Pros: The location of the hotel was great. The beds were clean and had very comfortable pillows.
Cons: When we first entered the room it smelled of mildew. The sink for the bathroom was located outside of the bathroom area and a smell of sewage could be smelled each time the water was turned on. The room was very cramped.
8.8
Hubert
Excellent
mature couple
07-27-2016
Pros: The location is excellent....adjacent to the Bank of America center and many downtown activities.
Cons: Room was very small.....more like a New York City hotel.
10.0
Alexandria
Exceptional
mature couple
07-19-2016
Pros:
Cons: The pool should stay open longer.
9.2
Susan
Wonderful
family with older children
07-16-2016
Pros: Friendly and helpful staff. Good sized rooms.
Cons: Warmer showers.
6.3
Papa
Pleasant
solo traveller
07-15-2016
Pros: Room was quiet and clean
Cons: Parking is crazy. Total turn off
9.2
Elizabeth
Wonderful
family with older children
07-11-2016
Pros: I enjoy the breakfast, the quiet room and the friendly staff.
Cons: Only problem is the sink is a little high for shorter people
10.0
Jason
Exceptional
Business Traveler
07-10-2016
Pros: The staff at this hotel were excellent! I think that this was the best hotel I have ever visited as far as the staff go. The bell & valet went above anfld beyond the call of duty. The security at the hotel was is very good. Nobody can come in without key.
Cons: The parking is expensive, and access to the parking deck is far as there is no access from the hotel. I really did not like how the hotel deactivated my room key at exactly the checkout time especially since you cant use the elevator without a key.
8.3
Daniel
Very Good
solo traveller
07-03-2016
Pros: Staff were extremely helpful
Cons: Wifi completely unsecured and slow to connect
8.8
Kristin
Excellent
mature couple
07-01-2016
Pros: Great bar and restaurant on first floor. Run by separate ownership. We had late bar meal and watched Warriors game. Friendly staff and VERY good fare. We needed easy location to 1) go to after Amtrak ride from DC and 2) convenient location for rental car pick up next day (just a three block walk to Enterprise). All worked beautifully!
Cons: Always a bit disappointed to see hallways need to be vacuumed and noticed that. But room was clean, commodious and staff was great!
10.0
Gale
Exceptional
mature couple
06-29-2016
Pros: Everyone was willing to help with any request I had.
Cons: Soda machine did not take cash on all floors.
10.0
Christina
Exceptional
Business Traveler
06-16-2016
Pros: The room was so nice. I wish I could have spent more time in there.
Cons: Wish it would have been closer to the convention center.
10.0
Amy
Exceptional
family with older children
06-12-2016
Pros: Front Desk Clerk was awesome. Lobby smelled clean.
Cons: My AC let off a musty odor.
10.0
Angela
Exceptional
family with young children
06-09-2016
Pros: The staff was very friendly!
Cons:
9.6
Aoife
Exceptional
young couple
06-08-2016
Pros: Great staff in restaurant. Breakfast wasn't included but it was very tasty and good selection. Shower in room very good.
Cons:
10.0
Michelle
Exceptional
Traveling as Couple
05-30-2016
Pros: staff friendly. That's all that really matters
Cons: no
9.2
Terry
Wonderful
solo traveller
05-29-2016
Pros: good towels
refrigerator
Cons: The trout dinner was old and smelly.............Never eat there again
Decaf coffee was poor
Noise in hall and next door was awakening at 0200 hrs.
There was not a printer to be able to print my airplane ticket connected to the hallway computers.
10.0
Sherry
Exceptional
mature couple
05-29-2016
Pros: Very nice place. People where very nice. Great location!
Cons:
8.3
Leia
Very Good
review category group of friends
05-25-2016
Pros: The hotel staff were attentive, friendly and shared suggestions about getting food in the area.
Cons: Construction near the hotel and a series of one way streets made access to the front challenging.
8.3
Charles
Very Good
mature couple
05-24-2016
Pros: Ran boarding passes and location water and coffee in room
Cons: Noise in hallway at 2-3 am Saturday night. They forgot our 3:15 am wake up call
10.0
Kevin
Exceptional
solo traveller
05-22-2016
Pros: Location, staff was great, very clean.
Cons:
9.2
Theresa
Wonderful
mature couple
05-04-2016
Pros: Very nice, clean and comfortable.
Cons: I do not like the air conditioning unit! Was either too cold or to warm! I prefer the central air units.
10.0
Veronica
Exceptional
solo traveller
04-18-2016
Pros: I felt that everything was excellent. The staff was very helpful and polite.
Cons:
10.0
Alice
Exceptional
solo traveller
04-13-2016
Pros: Didnt get breakfast
Cons: Breakfast wasn't offerdd with my room and stay
8.8
Debra
Excellent
mature couple
04-10-2016
Pros:
Cons: Glasses instead of plastic cups and loud air conditioner
9.6
Michele
Exceptional
review category group of friends
04-05-2016
Pros: Staff were very attentive and friendly. Always had a smile. The rooftop area was awesome but we were a bit bummed that the pool area was not open during our stay. The hotel was very clean and within walking distance of many shops and good restaurants.
Cons: Everything went very smoothly but we did have difficulty getting the operator or front desk from our phone in the room. There was a busy tone most of the time and we eventually just had to go downstairs ourselves to get what we needed.
7.5
Larry
Good
mature couple
04-03-2016
Pros: Staff was very kind and helpful!!
Cons: air conditioner was very loud
7.1
David
Good
review category group of friends
04-03-2016
Pros: Breakfast was to expensive
Cons:
9.6
Travis
Exceptional
mature couple
04-01-2016
Pros: It was me and my wife's one year marriage anniversary. We enjoyed the complementary chocolate covered strawberries and champagne. The room was clean with a modern vibe. We were both impressed when we walked through the door. We will definitely be staying at this location again.
Cons:
7.1
Brian
Good
mature couple
03-30-2016
Pros: Nice room and comfortable bed. Very clean
Cons:
8.8
Just
Excellent
solo traveller
03-22-2016
Pros: Location, and staff awesome
Cons: Elevator was not working on my level ,I had to use kitchen elevator, phone in my ron was not working, I had to use the heat unit ,it was chilly, but unit was loud,
8.3
Misty
Very Good
family with older children
03-22-2016
Pros: Bed was very comfortable
Cons:
10.0
Brian
Exceptional
mature couple
03-20-2016
Pros: Love the stay!!! Very close to where we were going. Walked around downtown was awesome!!!
Cons: Nothing
10.0
Stephen
Exceptional
mature couple
03-15-2016
Pros: Great location and helpful staff.
Cons:
10.0
Greg
Exceptional
young couple
03-09-2016
Pros: Excellent facilities, clean and in a great part of the city
Cons: Would have liked easier access to the parking garage from the hotel
9.6
Serg
Exceptional
review category group of friends
03-08-2016
Pros: Clean and nice rooms.
Friednly stuff
Cons: Our room iHome speaker was broken, but hotel replaced in quickly.
Loud music from the bar downstairs
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