Compact rooms feature modest décor with platform desks, comfortable bedding and small bathrooms with walk-in fiberglass showers. Waffles are included on the complimentary continental breakfast menu.
Smoke free premises. 71 units. 5 stories, interior corridors.
Pros: Only stayed 1 night - on-route to another location, staff friendly (thanks Jose), facilities within the room clean, tidy and comfortable. Breakfast basic but OK. Still good value for money. I would use this hotel again.
Cons: Air-fresheners a bit too strong - takes your breath.
10.0
Brantley
Exceptional
family with young children
09-01-2016
Pros: Super nice people.
Cons:
4.6
James
Disappointing
mature couple
08-19-2016
Pros: Nice clean room.
Cons: There was a power outage at 9:00 PM. People were slamming and knocking on doors all through the night. Left at 3:30 AM, still no power, carried luggage down from 4th floor in dark with no security lights. Went to lobby, wide open front doors, management sleeping on couch assured us no one would be charged for their room that night. Called the manager the next morning and and he said they would give us 20% off our bill for our I inconvenience . Called Sleep inn corporate and they said they would get back to us but never did. Will never stay at another Sleep Inn.
2.9
Jeremy
Poor
solo traveller
08-11-2016
Pros: Someone broke into my car right in front of the hotel lobby and stole all of my moving items all of my car. Employees stated they didn't see anything nor the camera didn't see it. It is no way someone could break into my car right in front of the entrance and no one seen anything...
Cons: Staff did not insure safety of the costumers nor their property.
3.0
Kleatos
Poor
Traveling as Couple
08-05-2016
Pros: The price
Cons: My room ironing board was broken and the hotel never replaced it.
9.6
Keta
Exceptional
family with young children
08-03-2016
Pros: It was very clean! The beds were very comfortable. Breakfast was nice.
Cons: The bathroom was very small! The pool was ridiculously small.
7.5
Joe
Good
solo traveller
08-03-2016
Pros: Everything was acceptable ,would stay there again!!
Cons:
7.1
Matthew
Good
family with older children
07-27-2016
Pros: Location to our venue was great
Cons: I requested a handicapped room because one of us was in a wheel chair. It was not saved for us after we called
2.5
Worst
Poor
family with young children
07-26-2016
Pros: Food was ok. Ladies cleaning the rooms were very nice and considerate.
Cons: One lady in particular that ran the front desk when I checked in was rude and very unprofessional. Was on the phone while trying to check me in and also gave me someone's ID. Kids running through the halls all night long and no one did anything about it.
4.6
Joann
Disappointing
family with young children
07-24-2016
Pros: House keeping ladies were very nice
Cons: My air conditioner was broken , water all over the carpet & I saw a roach . The bed was uncomfortable
7.5
Ewh
Good
mature couple
07-21-2016
Pros: Room was decent and bed not to bad. Cleanliness was good.
Cons: Kitchen area cramped a bit but ok. Several containers broken knobs our handles should be replaced.
6.3
Unsatisfactory
Pleasant
young couple
07-07-2016
Pros:
Cons: We checked in 2 days later than anticipated due to a family emergency. When I asked the employee if we could get out money back for those two days he could not accommodate us. Her referred me to someone else the following day, but I was unable to get a hold of them.When I was first checking in there was no one at the front desk. I waited for 10 minutes before deciding to call the hotel and then someone showed up. Upon getting into our room there were no instructions on how to get the T.V.to work, so for the first night we could not even use the T.V. and when I called the front desk no one answered. I went to bed frustrated. The next day someone came to help us with the T.V after my husband went down to the front desk. She said she would be back with the list of channels, but never returned.
When we went to breakfast I thought it would be a warm breakfast, but it was the same thing I was eating on the road to make it to our destination, so needless to say that was disappointing. The staff was not always welcoming and that's if you can even get a hold of them in the first place. I will not be recommending this place to anyone and I will be yelping my experiences.
5.0
Jean
Fair
family with young children
07-06-2016
Pros: Proximity to highway
Cons: Didn't appreciate staff member at desk who had an unfriendly disposition
3.3
Lisa
Poor
family with young children
07-05-2016
Pros: Nothing
Cons: Everything
9.2
Dalton
Wonderful
young couple
07-02-2016
Pros: Very close to airport and downtown charlotte
Cons: Breakfast lasting longer
7.0
Verified Hotel Guest
Good
Family with Teens
06-27-2016
Pros: The location was great, close to the freeway.
Cons:
9.6
Kourtney
Exceptional
review category group of friends
06-27-2016
Pros: The beds were very comfortable
Cons: Could've had a bigger selection for breakfast
7.1
Steve
Good
solo traveller
06-23-2016
Pros: The lady that checked me in on arrival was very pleasant. Clean bathroom in lobby area.
Cons: Truck parking was hard to get in and out of. The lot was small and being used for dropped trailer Storage and access blocked by allowing trucks to park on street by lot entrance. I found out I was not given the CDL rate other drivers were given.
7.9
Kmm
Good
mature couple
06-19-2016
Pros: off the main road but able to get to where you were going. Very friendly & personable at front desk
Cons: short weird round pillows,
5.4
Ramonda
Fair
review category group of friends
06-17-2016
Pros: The price was ok for the room.
Cons: The pictures are deceiving, the staff was ok, the rooms we just ok. Did not want to touch the doors or the floors with my body. Awkward smell.
9.0
Laura
Wonderful
Group Traveler
06-15-2016
Pros:
Cons: The indoor pool was disgustingly dirty/moldy. The first floor room was fine. The second room (on 5th floor), was not clean - smelled like smoke and dirty dog.
2.5
Frank
Poor
young couple
06-12-2016
Pros: Nothing
Cons: Everything
6.0
Verified Hotel Guest
Pleasant
05-24-2016
Pros: It was a place to stay.
Cons: 1st room: non-working phone & fridge. 2nd room: fridge froze everything, non-working coffee pot. Late afternoon staff was less than helpful. Never greeted. Business computer out in the open lobby/no privacy. Poor access from exit. Directions unclear.
8.8
Odette
Excellent
mature couple
05-23-2016
Pros: The staff was very pleasant, and the breakfast was good.
Cons: The carpet had a little musty odor.
7.1
Elaine
Good
solo traveller
05-23-2016
Pros: Hot breakfast was good. Room comfortable. Micro fridge was available.
Cons: The curtains had two big tears in it. Was told it was on back order.
10.0
Carlos
Exceptional
mature couple
05-21-2016
Pros: Was OK
Cons: Te breakfast
3.0
Peter
Poor
Business Traveler
05-12-2016
Pros: Not much
Cons: Location was not as advertised and quality was not up to standards
8.3
Janie
Very Good
mature couple
05-04-2016
Pros: Quiet location, but close to several restaurants within walking distance. Staff was very helpful.
Cons: The pool was too cold to use! So disappointed!
7.5
Sara
Good
young couple
04-28-2016
Pros: Brill location as we went to zmax 4 wide and local to many things we wanted to do!
Cons: Some of the reception staff could be abit hostile, although the bigger bloke was so nice and couldn't be anymore helpful!
9.6
Garry
Exceptional
solo traveller
04-26-2016
Pros: Very comfortable bed, very friendly staff.
Cons: N/A
9.0
Verified Hotel Guest
Wonderful
Senior Traveler
04-22-2016
Pros: Location. Friendly atmosphere.
Cons:
3.8
Pete
Poor
family with older children
04-08-2016
Pros: I didn't see any bugs so that is good.
Cons: Remote to tv didn't work. The elevator lights were not working so it was pitch black inside. Place had an overall horror movie vibe.
6.7
Amy
Pleasant
family with older children
04-06-2016
Pros: Beds were comfortable.
Cons: Front desk staff. Very rude at check in. Couldn't find our reservation, commented that Booking.com is terrible and they mess up all the time. Then he didn't want to honor the price we got from booking.com. It was very late when we arrived and we were exhausted and just wanted to get to our room and he just made everything difficult.
8.0
Verified Hotel Guest
Very Good
Business Traveler
04-05-2016
Pros: Location to downtown Charlotte.
Cons: Could use a new refrigerator and microwave. New carpet would have also been nice.
7.5
Michelle
Good
mature couple
03-29-2016
Pros: The room was really nice and I loved the location
Cons: I didn't like that when I arrived the staff was sitting up front asleep, I had to call the hotel while standing in the lobby to wake him up and I was also told by the same guy check out was at 9 am. I also didn't like that the inside pool closed at 10 pm.
8.3
Douglas
Very Good
mature couple
03-25-2016
Pros: Staff was helpful & friendly. The bed was comfortable
Cons: Tractor trailers parking next door start shuttling around early . . & late.
Booking.com failed to create reservation, check-in was tedious!, thankfully the staff recommended Priceline.com as the preferred app.
5.0
Kevin
Fair
mature couple
03-22-2016
Pros: comfortable bed, good shower clean, good electronics tv
Cons: carpets were old in the room and in the hallways. Our carpet had burnt marks in it as did the 3rd floor hall way
There was no protein in the morning breakfast only carbohydrates. We ended up going to your Waffle House one morning where we got eggs.... Eggs are cheap to buy.
8.8
Taylor
Excellent
young couple
03-10-2016
Pros: Nicer than expected for the area.
Cons: It's located right behind a gas station and the road you're supposed to turn into is easy to miss.
8.8
Madison
Excellent
young couple
03-10-2016
Pros: We had a little mix up with our reservation but the staff member I worked with was accommodating and helpful.
Cons: It could've just been the room we had but the shower water was lukewarm at best.
4.2
Tory
Disappointing
mature couple
03-01-2016
Pros: Customer service sucked! They couldn't find our reservation.
Cons: Didn't like the checkin process! The night attendant was extremely rude!
3.3
Yequarah
Poor
solo traveller
02-28-2016
Pros: I didn't like anything about this place.
Cons: The rooms are not worth the price being charged. This is not a place I would ever consider making a reservation for again. I made a reservation for 4 nights total $715 and tried to cancel the entire reservation upon seeing my room. It is more like somewhere you would stop at for the night because you are tired from driving for so many hours. The rooms have been remodeled but the furnishing are second hand and leave a lot to be desired. I had a king bed room and it felt cramped and cheap. The bathroom was extermly tiny and clostrafobic. I could not close the door as it felt like being trapped in a closet. I was forced to stay one night and booked the rest of my stay at the Holliday Inn Express in Northlake (worth every penny!!!).I would/will never stay here again.
6.0
Verified Hotel Guest
Pleasant
Family with Young Children
02-25-2016
Pros: The morning breakfast assistant was excellent - very friendly and helpful!
Cons: Check-in person needed better training: I was the only person at check-in and it took 15-20 to get my keys.
7.5
Jonathan
Good
family with young children
02-23-2016
Pros: The bed was like cloud!
Cons:
9.2
Rosemary
Wonderful
mature couple
02-04-2016
Pros: Room was large and very comfortable. Spotless!
Cons: A little difficult to find in the dark - the road is not well marked.
6.3
Thomas
Pleasant
mature couple
02-02-2016
Pros: Everything for a 1-night stay was fine.
Cons: TOO NOISY!
9.2
Catherine
Wonderful
young couple
01-29-2016
Pros: The staff was very friendly and the room was exceptionally clean. The bed was very comfortable.
Cons: The location was a bit off. There was a waffle house right in front of it so if you weren't really paying attention you would miss the entry way.
6.7
Edward
Pleasant
mature couple
01-29-2016
Pros: Breakfast was decent and the room was clean and comfortable,
Cons: Water pressure in the bathroom was so low it wa impossible to shower. Tub took forever to fill.
4.0
Paul
Disappointing
Traveling as Couple
01-15-2016
Pros: Disappointing stay; leaving was the best part. Battered woodwork; bathroom dr was hung upside down, no tub shower, tv remote didn't work. All the signs of decadence. Gross misrepresentation of 2-1/2 star rating. How did it get 2-1/2 stars...come on?
Cons: This is a stinker that somehow slipped into a 2-1/2 star rating that deserves 2 stars at best, probably 1 star more accurately. Poor location at dead exit without decent restaurants, stuck away behind Waffle House on crumbling access road.
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