Compact, business-friendly rooms feature stylish décor, either a single queen or two double beds, a platform desk, flat-panel TV and walk-in shower. Complimentary hot breakfast is served daily and features waffles, eggs and sausage. Off-site gym privileges are available; inquire at the front desk. Pets under 30 pounds are permitted; call for details. The outdoor pool is heated but only open during the summer.
120 units. 5 stories, interior corridors. Accessibility (Call).
Cons: It was small and smelt like smoke..even after I sprayed still had a loud smoke smell
7.5
Herman
Good
solo traveller
09-02-2016
Pros: Room was comfortable,
Cons: Did not receive credit for Choice Hotel points.
Did receive not credit for not using safe. this was not explainSleep Inned at check in.
7.9
Frequent
Good
mature couple
08-26-2016
Pros: The staff was very friendly and helpful. The rooms although small were updated and clean.
Cons: The pool closed at 9p and it is the summer time. There was no jacuzzi and the rooms were very small.
7.9
Deborah
Good
family with young children
08-25-2016
Pros: The Caviness-Strickland Family
Reunion was held at Sleep Inn and we all agreed the manager and front desk staff were exceptional and went above and beyond the call of duty!
Cons: The hotel doesn't have a full service on-site restaurant. They should consider contracting with a local, small/minority-owned business and incorporate a small cafe.
5.8
Vickey
Okay
family with older children
08-21-2016
Pros: Convenient
Cons: Carpet was really dirty rooms are small , the bathroom felt like everyone was in there with you, no privacy
7.1
Joslyn
Good
solo traveller
08-11-2016
Pros:
Cons: They only rent to people living more than 50 miles, started the day I arrived. I had to debate for the room I could not cancel, wasting money and time, on my birthday trip! I was told this would be my last stay, do to rule changes and I never did anything to be kicked out.
9.6
Sonja
Exceptional
family with young children
08-10-2016
Pros: Everything the hotel offered was great no complaints,just would have liked a meat variety for breakfast but overall great!
Cons:
9.6
Lexi
Exceptional
review category group of friends
08-09-2016
Pros: We barley spent time there but the breakfast was good the room was clean and I can't complain everything seems to be up to my liking and I'm very very picky.
Cons: The towels could have been cleaner so I would ask for new ones because some didn't look as clean. Other than that everything was great.
3.3
Jurgen
Poor
family with young children
08-05-2016
Pros: close to the concert venue.
Cons: breakfast is bad.room smells cigarette smoke.small toilet.
5.4
Chandra
Fair
family with young children
08-02-2016
Pros:
Cons: The beds were so small, only big enough for 1 adult and a small child.
10.0
Montrell
Exceptional
young couple
08-02-2016
Pros: Every thing was together-very professional
Cons: that it is not a 3-4 star hotel
7.9
Traveling
Good
solo traveller
07-30-2016
Pros: The staff at the front desk was so very kind and helpful!
Cons: So much construction around the hotel made it difficult to get around.
5.8
Elizabeth
Okay
review category group of friends
07-27-2016
Pros: The staff was attentive in moving our room from an area with unruly and loud guests.
Cons: Breakfast was lacking. Powdered eggs, sweet potato fries and sausage patties. Not good.
8.3
Dorothy
Very Good
mature couple
07-25-2016
Pros: The location was excellent, registration clerk was very pleasant and helpful, online booking was fabulous and speedy.
Cons: The room was too small for 2 people.
8.8
Kenneth
Excellent
mature couple
07-25-2016
Pros: very nice self serve breakfast included
Cons: the shower fan was squeeking
7.5
Vanessa
Good
family with older children
07-24-2016
Pros: The staff was amazing very nice, polite and very helpful. From the front desk to housekeeping
Cons: This hotel had ONE washer and ONE dryer, the ice machine on our floor didn't work, and elevator broke down for while.
9.2
Olamide
Wonderful
review category group of friends
07-16-2016
Pros:
Cons: My meeting outside the hotel was always early in the morning, so I expect my breakfast to extend till 10.30 or 11am .
5.8
Jacqueline
Okay
solo traveller
07-15-2016
Pros: Bed was comfortable. Room was clean. For the money it was a decent hotel. Front desk staff was very friendly .
Cons: The room had a slight smokers smell to it.
8.3
Ryan
Very Good
review category group of friends
07-12-2016
Pros: Proximity to Charlotte Motor Speedway
Cons:
5.8
K
Okay
family with young children
07-09-2016
Pros: The staff was great,very friendly and accommodating. The room was clean. Good pool for the kids. Good location for what we needed.
Cons: The room and bathroom were very cramped and the bathroom floor could use an overhaul. Though the shower was newer, it leaked through the door leaving puddles on the floor. The breakfast was so-so. The windows open with no safety features! Not good for 5th floor and young children!
5.0
Misty
Fair
family with older children
07-08-2016
Pros: The staff.
Cons: Did not sleep! Between the room above us, the slamming of doors all night, the air conditioner in our room. Tiny space!
9.6
Antonia
Exceptional
review category group of friends
07-07-2016
Pros: The staff was super friendly and accommodating. Our room was comfortable and always clean! The free breakfast and pool were also a great plus !
Cons: The location of the hotel is fairly close to Charlotte if you have a car , if you don't have a car though you will need a taxi to get anywhere. Also even though the breakfast is delicious it is fairly early in the morning from 6-9:30am.
8.8
Leila
Excellent
mature couple
07-05-2016
Pros: Staff super friendly and helpful
Cons: Shower door didn't close so water leaked on floor. Had no washcloths or soaps in room when arrived.
7.9
Jerry
Good
solo traveller
07-03-2016
Pros: The room was nice and the bed was comfortable. Also all the TV channels are in HD, that was a plus. This Hotel is on the same block as the Holiday Inn Express, Hilton, and Marriot. I spent just $87 bucks at this place for a 1 night stay, while the other hotels was wanting $170 and up. But you get what u pay for. Meaning 1 out of 10 I give this place a 7 and that's me being nice. If I wanted to be exact it would be a 5
Cons: The bathroom was small, along with hearing foot steps all night. Somebody Farted in the elevator. I had to change rooms because the room I was in, the shower only had one setting, HOT. Also I heard someone yelling a few times around 11pm when I was trying to go to bed, because I had to get up at 6am.
7.5
Dianna
Good
solo traveller
07-02-2016
Pros: Area was clean. Food was stocked and prepared well.
Cons: I was not there long enough so I actually did not tour grounds as far as pool area and other amenities
8.8
Amanda
Excellent
family with older children
07-02-2016
Pros: Good location, easy access to interstate, comfy beds,good breakfast.
Cons: Bathroom is a little small
9.2
Mature
Wonderful
review category group of friends
06-28-2016
Pros: The hotel was very clean and quiet. The location is only mins away from Concord Mills and many other shopping places and restaurants. Very close to down town. some staff was friendly.
Cons: Our room did not get clean the first day even after it was requested. Some Staff seemed to be doing their own thing when others were waiting for assistance.
10.0
Arlene
Exceptional
solo traveller
06-28-2016
Pros: Everything!!
Cons: Nothing, everything was wonderful.
5.0
Blanton
Fair
family with older children
06-28-2016
Pros: Very nice ladies working at the desk
Cons: Came a day early had to take a smoking room. It was awful. Cig burns in the carpet and it smelled horrible. Next day got non-smoking which was some what better. Hated the shower. Felt like I was in our RV. Wanted to cancel so bad but didn't want to lose my money. Elevator by lobby was broken also. Plus while on 2nd floor could hear people walking above us.
8.8
Shaquill
Excellent
review category group of friends
06-28-2016
Pros: Extra pillows
Cons: The elevator was broke in the main lobby and the walk to our room
9.0
Verified Hotel Guest
Wonderful
Family with Teens
06-27-2016
Pros: Staff were friendly & helpful as well the front desk. Room was clean.
Cons: The main elevator was being serviced and one way in and out of parking lot is the only downers out of our stay.
5.0
Will
Fair
mature couple
06-25-2016
Pros: Friendly staff
Cons: First room smelled like a wet dog. People outside hanging around hotel. Toilet did not flush.
5.4
Dianna
Fair
mature couple
06-23-2016
Pros: Nothing memorable...
Cons:
4.6
James
Disappointing
young couple
06-18-2016
Pros:
Cons: Could have been cleaner, smelled of old cigarettes. even in the non-smoking room. Shower had old, dry pubic hairs on the floor of the shower.
5.4
Richard
Fair
solo traveller
06-18-2016
Pros:
Cons: We booked through booking.com and had a myriad of issues. Here's the story:
I made the reservation for my wife and mother in law who were travelling with my son to register him for school this fall. They decided before arriving that they would be staying another day. So I called to extend the reservation and they told me at the property they didn't even have my reservation which I made on June 8 for June 12. I had to call booking.com and get them to send my reservation to the hotel.
It gets worse: The property did not meet their needs so they checked out after staying only one night. I didn't understand because the ratings and reviews all seemed positive so I booked them to another property.
Later, I found out that they not only charged them for two nights upon checkout but they also charged me for a night the day I booked the reservation on June 8. They did issue a credit for the second night that was put back in my account a few days later but the June 8 charge they actually produced a receipt with my signature forged on the document. I had to file a dispute with my bank and close out my credit / debit card which is always a big hassle.
We'll be back to Charlotte but not likely to be back here and also unlikely to use booking.com again.
8.3
Angela
Very Good
family with older children
06-18-2016
Pros: The woman at the front desk Evelyn Hill was very pleasant,helpful,and professional.
Cons: I didn't like the way the bathrooms are set up with the sink outside the actual bathroom.
7.5
Randall
Good
mature couple
06-16-2016
Pros: Easy to get to where we were going
Cons: The stay was a gift payment to hold room was not excepted had to pay out of pocket
10.0
Lorri
Exceptional
mature couple
06-14-2016
Pros: The comfort of the bed, the pool and distant's to the venue.
Cons: Breakfast ending at 10:00. It should last till 10:45 on Sat/Suns.
5.0
Jessica
Fair
Group Traveler
06-13-2016
Pros: Nice, modern hotel, nice rooms.
Cons: Check in was at 3 p.m. and when I arrived at 5 p.m. my room still wasn't ready and we had to wait another 30 minutes to get in the room. The hold up was preventing us from getting to a concert on time and the staff refused to do anything to accommodate us
7.5
Gerald
Good
young couple
06-09-2016
Pros: Everything was very good, but the breakfast.
Cons: There weren't a lot of choices for the breakfast and the eggs were awful.
10.0
Dreama
Exceptional
family with older children
06-08-2016
Pros: checkin in and out was so simple. the staff was very efficient and polite. the room was clean and comfortable. love the walk-in shower. great experience.
Cons:
10.0
David
Exceptional
mature couple
05-31-2016
Pros: pretty much everything
Cons:
7.9
Mary
Good
family with older children
05-31-2016
Pros: Did not eat eggs.
Cons:
7.9
Elizabeth
Good
solo traveller
05-28-2016
Pros:
Cons: Tissues out
6.3
Rebecca
Pleasant
young couple
05-26-2016
Pros: The rooms were clean and front desk very friendly!
Cons: The bed was very hard and not comfortable. The fact that the cleaning staff began yelling across the hall at 8 am didn't help. Not casual conversations, people cleaning different rooms shouting back and forth. Our checkout time was noon... We were so excited to have a night away and the opportunity to sleep in...
10.0
Donald
Exceptional
mature couple
05-21-2016
Pros: Everything
Cons:
10.0
Christi
Exceptional
family with older children
05-19-2016
Pros: Manager Matt was GREAT! Friendly guy and very accommodating. He went above and beyond to make sure our issues were resolved. Evelyn was a gem! Her being at the front desk was amazing. Clean and plenty of towels and ice and we used the laundry room...everything was AWESOME! Will stay again
Cons: Our double bed was kinda small for a double...hard to sleep 2 adults in comfort. GREAT for 2 kids.
10.0
Emmanuel
Exceptional
young couple
05-17-2016
Pros: I Love The Place , They Have A Great Location, It's Near Everything . Great Beds , Nothing Really Wrong With It , I Just Stayed There May 14-16 & I Would Stay There Everytime I Cum .
Cons: Ughh Not Nothing Really I Mean They Could Have More Breakfast Items Like BISCUITS !!!
7.5
Walter
Good
solo traveller
05-14-2016
Pros: The rooms were comparable with a Hilton or Hyatt in appointment and comfort.
Of course, the hotel does not have the location or amenities as an upscale hotel.
Staff was very friendly and gracious.
On site washer & dryer was helpful...
Cons: The city of Charlotte is doing road construction allong the main road...
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