Studio suites feature modern décor employing tranquil shades of pale blue and green. All rooms have a pull-out sofa and a wet bar with a microwave and mini-fridge. Complimentary hot breakfast is served daily, featuring eggs, oatmeal, a breakfast meat and more.
Smoke free premises. 136 units. 4 stories, interior corridors. Accessibility (Call).
Pros: The staff was very friendly and the facility was nice and clean.
Cons: The bed was a little too hard for me.
9.2
Lynda
Wonderful
mature couple
09-20-2016
Pros: Staff was very friendly and accommodating. Hotel was clean and comfortable. Room was spacious enough and we enjoyed the amenities available to us in the room, i.e. microwave and refrigerator.
Cons: I have no complaints. I would have preferred that the rate would have been a little cheaper, however, the price was better than other places that I looked into.
8.3
Mike
Very Good
solo traveller
09-19-2016
Pros: Comfortable suite, great location, friendly and helpful check in staff. Superb cleaning staff doing a great job
Cons: Price was a little high for this time of year. It almost made me change to an alternate cost effective location.
7.1
Consuelo
Good
young couple
09-06-2016
Pros: reserved the room online.. when asked about preferred payment I put cash didn't know until we got to the hotel you have to put a $250 deposit down for customers paying with cash which is extremely high to me.. This is what I DIDN'T LIKE.
Cons:
10.0
Dasha
Exceptional
young couple
09-03-2016
Pros: The room was great and very relaxing for my vacation
Cons: That I had to leave so soon
10.0
Christopher
Exceptional
family with young children
08-26-2016
Pros: Everyone on the staff was very friendly from the desk clerk to the buffet staff.
Cons:
7.5
Nicole
Good
mature couple
08-23-2016
Pros: Rooms were clean and comfortable
Cons:
7.1
Kim
Good
mature couple
08-22-2016
Pros: Had good mattress, kitchenette and overall nice.
Cons: We had people staying next to our room that were very loud. We called the desk to complain and we were told they were part of a family reunion and it woukd be hard to contain them and that we would be offered the opportunity to move our room. It was after 10:00 p.m.and we were in bed trying to sleep.This was not an acceptable response.
8.8
Tanecia
Excellent
family with older children
08-20-2016
Pros:
Cons: cleaner in the corner and crevices of the room and bathroom.
10.0
Becky
Exceptional
family with young children
08-16-2016
Pros: The beds were comfy. The breakfast had lots of options. Many restaurants + Ikea were less than a mile away. The room was super clean and beautiful. Concord mills was 5 minutes away.
Cons: The sink in our bathroom was broke on arrival. We complained and it was fixed promptly. We picked this hotel for the indoor pool and hot tub. When our family returned from dinner just to use it, it was closed because someone threw up in it. Then we were told they could get it cleaned promptly but because it was Friday at 8pm it would be harder. My kids got upset. They then got someone in and had the pool cleaned in 1.5 hours but my kids had went to bed
7.5
John
Good
family with older children
08-13-2016
Pros: Close to the place we were visiting.
Cons: Suite was a bit small for the three of us.
10.0
Shirley
Exceptional
mature couple
08-09-2016
Pros: Clean, friendly staff, & comfortable
Cons:
7.9
Shaneeka
Good
family with young children
08-09-2016
Pros: Customer service
Breakfast options
Cleanliness of facility
Cons:
5.0
Jessica
Fair
family with older children
08-04-2016
Pros: The room was old. The tiles in the bathroom were cracked and there were ants everywhere. There were yellow jackets all over the property outside, which is a dangerous situation with children. The management does a terrible time 'controlling' unruly guests in the pool, so my children, ages 8 and 13 were scared to swim. The 20 somethings guests should've been given the boot off the property for their rowdiness. The manager just shook her head at them when she came in to investigate the noise. I know of it had been CHILDREN acting that way they would've been addressed. Sadly they did nothing. We won't be back to that location, ever.
Cons:
10.0
Charlotte
Exceptional
family with young children
08-03-2016
Pros: Bed was so comfortable and sofa bed was not bad either
Cons:
10.0
Solomon
Exceptional
mature couple
08-02-2016
Pros: Front desk staff very professional
Cons: I thought that the breakfast food would be labeled the first day. Didn't know what you were eating each day pork or beef
9.2
Liliana
Wonderful
family with young children
07-31-2016
Pros: The pool
Cons: Wish someone at the front desk got the fone, thier where a lot of guest and I understand do tried 2 twice to get towels phone kept ringing
10.0
Mica
Exceptional
family with young children
07-26-2016
Pros: I loved the hot tub and the spacious room. The free breakfast was a plus.
Cons:
9.2
Jyhl8
Wonderful
family with young children
07-17-2016
Pros: Staff was very pleasant and helpful. It was nice to have the convenient and decent restaurant right next to Springhill Suites.
Convenient area. Clean facility that worked well for us.
We arrived in Charlotte late and were headed to Blacksburg in the morning, so this was a good place to stop for the night.
Cons: The prices for refreshments/small snacks in the lobby were expensive, plus there wasn't a lot.
Breakfast was really basic and over promptly, we came from the West Coast and not adjusted to East Coast time so most of us missed breakfast.
9.2
Sid50
Wonderful
family with young children
07-14-2016
Pros: Front desk staff very sweet, and helpful
Breakfast was very good, and staff worked quickly to keep things stocked.
Cons: issues with fridge, minor.
10.0
Mercida
Exceptional
mature couple
07-12-2016
Pros: Reservations was easy, staff is friendly and the accommodations was great. Love the room and easy accessibility to local restaurants and shopping.
Cons: Nothing to concerning. Will be back again
10.0
Krystle
Exceptional
Traveling as Couple
07-10-2016
Pros: The comfort of the bed, sofa, and the continental breakfast was great!
Cons:
8.3
Judi
Very Good
family with older children
07-10-2016
Pros:
Cons: stains on furniture and curtains. Behinde the soors have not been cleaned in a long time dust build up.
5.4
Anonymous
Fair
young couple
07-08-2016
Pros:
Cons: The atmosphere was very uncomfortable
7.1
Cornell
Good
young couple
07-08-2016
Pros: The room was clean and very comfortable. Very comfortable bed and coffee was always available.
Cons: They did not mention the $60 hold that was being placed on our card and we were going to visit family on a budget. Also pool was very small.
5.8
Tiffany
Okay
solo traveller
07-07-2016
Pros: Room was nice, kind of depressing without a view and facing the woods, kids and adults outside all times of night made it hard to sleep and when I did woke me up.
Cons: The pool area was terrible, I tried to relax in the hot tub but that was hard with a kid pool directly beside it. I left a night early if that helps you...didn't even request a refund.
9.6
Devin
Exceptional
review category group of friends
07-07-2016
Pros: Slept great. Complementary breakfast and Wifi.
Cons: They were understaffed for the night of a large concert but everything was fine.
6.7
Ralie
Pleasant
review category group of friends
06-30-2016
Pros: breakfast was good
Cons: I was there for my grand daughter
graduation at a different hotel you
put me up at a different hotel. you
quoted me one price at check out it
was $40-$45 difference. That was not
good.
7.5
Mary
Good
solo traveller
06-26-2016
Pros:
Cons: Neighbors in the hotel were noisy in the middle of the night. Lots of loud talking.
10.0
Deborah
Exceptional
mature couple
06-14-2016
Pros: Excellent staff,clean room and great breakfast
Cons:
9.2
Terri
Wonderful
family with older children
06-10-2016
Pros: Hotel was clean. Staff was friendly. Bed was comfortable and breakfast was fantastic!
Cons:
10.0
Tracey
Exceptional
mature couple
06-09-2016
Pros: The breakfast was the best, almost thought I was in a IHOP or something, and the service was superb. I give a 10 on that.
Cons:
9.2
Miguel
Wonderful
mature couple
05-27-2016
Pros: Convienient, good breakfast, helpful staff.
Cons:
9.6
Mavis
Exceptional
review category group of friends
05-20-2016
Pros: Front desk Staff was very friendly. They were very understanding and helpful. Quick to resolved our issue.
Cons: Communication misunderstanding with Housekeeping. Room was not clean, beds were not made and no clean towels on first day.
10.0
Pauline
Exceptional
family with older children
05-12-2016
Pros: Clean friendly staff. Pool was great
Had extended hours to enjoy
Cons:
10.0
Jessica
Exceptional
family with older children
05-04-2016
Pros: Hotel was exceptionally clean, pool was clean, and breakfast was hot and good for hotel food.
Cons:
8.8
Kathy
Excellent
family with older children
05-02-2016
Pros: It was clean.
Very nice kitchenette area.
Very friendly staff.
Hot breakfast with a good amount of variety.
Cons: The bed was extremely soft...as in it sunk when we sat on it.
The bathroom sink area was very small.
The bed area was very small.
Older looking bed covers in terms of style.
7.1
Claude
Good
family with young children
04-30-2016
Pros: Very clean
Cons: The pool.was no at all like the pictures on line we choose this location only for the pool as our children wanted to swimm and it was not yet warm enough for about day pool. The pool is tiny and abouthe four ft deep not what it looks like in the pictures depicted at all.
8.3
Tanya
Very Good
family with young children
04-29-2016
Pros: The bed was comfortable, the location is convenient to the highway, the pool/hot tub were the perfect temperature, and the staff was courteous
Cons: The bathrooms were not clean, we found hair all over the floor, sink, and bathtub. The offerings at breakfast were lackluster.
10.0
Elias
Exceptional
mature couple
04-23-2016
Pros: Stayed here for son's wedding. Great location, cleanliness was exceptional, quiet and staff very friendly. Will definitely revisit.
Cons:
8.3
Ashley
Very Good
young couple
04-19-2016
Pros: The staff was amazingly nice and helpful!
Cons:
7.5
Elizabeth
Good
family with older children
04-19-2016
Pros: Location
Cons: Very loud - could hear people in the hall, in adjoining rooms
9.2
Emily
Wonderful
family with young children
04-17-2016
Pros: Pool/hot tub were among the cleanest I have seen at a hotel. Continental breakfast had great offerings and selection. Very close to shopping, UNCC, restaurants (Macaroni Grill next door). King suite had mini fridge and microwave which was great with small kids.
Cons: Wish we could have stayed another night!
10.0
Mary
Exceptional
family with young children
04-17-2016
Pros: Everything.
Cons:
8.8
Ruth
Excellent
review category group of friends
04-14-2016
Pros: The staff was outstanding!
Cons: There was an electrical thing with our a/c unit that was troubling.
10.0
Teresa
Exceptional
mature couple
04-06-2016
Pros: Bed was very comfortable!
Cons: A little noisy. Lots of students.
9.6
Tanya
Exceptional
family with older children
04-06-2016
Pros: The beds were super comfortable, pool was relaxing. Room was clean.
Cons: Bathroom light was too dim.
8.3
Traveling
Very Good
family with young children
04-05-2016
Pros: The bed was so soft and the breakfast was great.
Cons: Not enough seating in the dinning/lounge area.
10.0
Lynn
Exceptional
Family with Young Children
04-04-2016
Pros: The staff was helpful in every way
Cons: No I recommend it to all
4.2
R
Disappointing
family with older children
04-03-2016
Pros: Staff were responsive. Location was good.
Cons: There were ants in my cake even though it was wrapped in aluminum foil, sitting on kitchen counter overnight. Very dim lights in room. Lights in bathroom so dim could not see at all in shower. Dirty walls in bathroom where someone spilled and not cleaned up. Moth eaten blanket for sofa bed. Bedding for sofa bed just mattress pad, bottom sheet and moth eaten blanket. No sheet. So loud from 11pm until 12:30 could not sleep. Loud crying baby somewhere nearby. Screaming adult next door who ranted for 15 minutes. Generally awful room and crappy hotel dressed up by renovated entry. Smell of chlorine extreme when walked in lobby.
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