The Ballantyne, A Luxury Collection Hotel, Charlotte

AAA Inspector Rating
8.7
Wonderful
40 Guest Ratings
10000 Ballantyne Commons Pkwy
Charlotte, NC 28277- Map It
Members save up to 15%, plus SPG® benefits when booking AAA rates!
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AAA Inspector Rating Details (scale 1-5)
4.6
Overall
Room4.6
Bath4.3
Public Areas5.0
AAA Inspector Notes
Classic ambience and modern amenities distinguish this hotel, which features an award-winning golf course on the grounds. Unwind in the luxurious lobby over afternoon tea or an evening cocktail. Spacious rooms feature marble bathrooms with separate garden tubs. Slip on the robe and slippers, order room service, and let the vacation from real life begin. Smoke free premises. 208 units. 7 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
I-485 exit 61 or 61B, just s on US 521 (Johnston Rd). 10000 Ballantyne Commons Pkwy 28277.
AAA Benefit
Members save up to 15%, plus SPG® benefits when booking AAA rates!
Pool
heated outdoor, heated indoor.
Parking
on-site and valet.
Dining & Entertainment
restaurant, full bar.
Business Services
Available on premises
Room Amenities
coffeemakers, pay movies, high-speed Internet, wireless Internet, safes.
Sports & Recreation
sauna, hot tub, regulation golf, tennis, health club, spa.
Guest Services
valet laundry, room service, area transportation-within 1 mi.

Guest Ratings

OVERALL GUEST SCORE
Wonderful
Based on Ratings from 40 guests
Showing reviews 1 - 5 of 22
5.0
Notasnob
Fair
family with young children
05-16-2017
Pros:
Cons: The booking of a pedicure and two manicures was a disaster. Pedicure was available and what I really wanted but the person took too much time booking the two manicures that someone else took the pedicure. Ended up not getting anything. In the restaurant there were clearing plenty of tables available but they made us wait. Asked for a coffee while I waited and they didn't bring it. Got to a table, again clearly not busy, but again waited 10 minutes and no one came to the table. We got up and left. We were told to call the bar on the pool phone and that they would bring drinks and food poolside. We called and they said to go to the bar in the restaurant which was all the way on the other side of the resort. Awkward standing at bar in bathing suit waiting forever for chocolate cake and two drink. Bartenders were hitting on my daughter.
7.9
St
Good
review category group of friends
05-08-2017
Pros: Loved dinner and breakfast in Regency, lunch not as good
Cons: Toilet in bathroom needs to be either higher or provided with grab bar. That and leak around base of toilet on that marble floor was downright dangerous.
8.3
Stephanie
Very Good
family with young children
04-24-2017
Pros: Ambience of hotel, the barroom's staff were excellent, friendly. Beautiful common areas
Cons: Disappointed with room. We were confirmed with two double beds deluxe. We arrived and were told they put a rollaway bed in room as they did not have anymore two double beds. We arrived at room with rollaway bed likened against wall beside the available bed. It would have been so crowded to even try to use that bed we asked that it be removed which they did. Our balcony view was the parking lot. Very disappointing to pay &300 a night
8.8
Ifeoma
Excellent
family with young children
04-19-2017
Pros:
Cons: Asked for room with a balcony but the initial room did not have one. When I complained the staff promptly corrected it
10.0
Dora
Exceptional
review category group of friends
02-27-2017
Pros: I loved all of the staff and everything about this hotel. Would definitely stay here again!
Cons: Everything was perfect!
Showing reviews 1 - 5 of 22