The Ritz-Carlton, Charlotte

AAA Inspector Rating
8.7
Exceptional
31 Guest Ratings
201 E Trade St
Charlotte, NC 28202- Map It
Special member savings plus Marriott Rewards® points when booking AAA rates!
Photos
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AAA Inspector Rating Details (scale 1-5)
5.0
Overall
Room5.0
Bath5.0
Public Areas4.9
Service5.0
AAA Inspector Notes
The elegant hotel has original artwork in the intimate public areas, and sedate glamour abounds in the spacious guest rooms. The marble bathrooms have soaking tubs and separate showers. Rooms with king beds are equipped with both espresso makers and regular coffeemakers. The desks have a charging station that can accommodate just about every device you can carry. Indulge yourself at the lobby cocoa bar or the wellness spa. An exclusive craft cocktail lounge is located on the 15th floor, open Wednesday-Saturday. For further relaxation, visit the 18th floor pool, where loungers are positioned in front of the floor-to-ceiling windows for views of the city. If you prefer your quiet time without a view, drop into the adjacent relaxation suite, a serene room primed for meditation with subdued lighting and plump sofas. Smoke free premises. 146 units. 18 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Boutique Hotel
Location
I-77 exit 10 or 10B, 0.9 mi e; jct College St. 201 E Trade St 28202. Station: CTC.
AAA Benefit
Special member savings plus Marriott Rewards® points when booking AAA rates!
Eco Certification
The U.S. Green Building Council's LEED rating system provides independent, third-party verification that a building meets the highest green building and performance measures.
Pool
heated indoor.
Parking
valet only.
Dining & Entertainment
BLT Steak, see separate listing, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, coffeemakers, pay movies, video games, safes. Fee: high-speed Internet, wireless Internet.
Sports & Recreation
sauna, hot tub, steamroom, recreation programs, bicycles, health club, spa.
Guest Services
valet laundry, boarding pass kiosk, room service.
Terms
check-in 4 pm, cancellation fee imposed.

Guest Ratings

OVERALL GUEST SCORE
Exceptional
Based on Ratings from 31 guests
Showing reviews 1 - 5 of 34
10.0
Anonymous
Exceptional
07-21-2017
Pros: Ambiance and customer service
Cons: Hearing the noise from the street
4.2
Anonymous
Disappointing
07-18-2017
Despicable!!!
Pros: N/A
Cons: The room that I originally booked was not available to me. The administration decided to give me the room that they thought would appease me more...they were wrong. The King suite was a complete sauna for about 2 hours after checking in as the AC was broken. The technician brought two box fans to cool the room...Highly unacceptable for me. The pool was open however when my family entered the pool, 15 minutes later a staff member shouted at my children and myself to get out of the pool and that it would now have to be cleaned! I was infuriated even the more. We had to get out of the pool and looked for towels to dry off with near the hot tub and the same staff said that they had NO towels for us. As he walked away he said to me "I don't even know how you got in here"!!! I explained to him I had a key just like everyone else who had to use a key to enter the pool facilities. As angry as I became, we exited the pool, waited for the next elevator dripping wet while waiting to get on the 7th floor...totally unacceptable for the amount of money spent!!!!
10.0
Anonymous
Exceptional
07-07-2017
A FANTASTIC 4th of July...
Pros: The Suite was fabulous because it was a high floor ant it was a. Or er room. The bathroom was wonderful. Always clean extra towels. The shower unbelievable fabulous. The tub sooo clean. Lots of closet space lots of hangers. Loved the slippers. WOW!! The TT must have been 6 feet . One in each room. There was even a 1/2 bathroom and a small closet in the front with an umbrella. Wanted to stay and not go home. It was truly lovely. I'm online now trying to find out the type of pillows they were because I want to buy 2. The bed linen so soft and comfortable. Wish they were in my bedroom at home. It was again great.
Cons: The only thing I disliked was that I only had 6 days there. I ate in the restaurant just once because my family came to take me around. In the morning there was coffee and pastries but did not have time to eat them. My family is always on time. Everyone was extremely nice and can't wait until I can return.
9.6
Anonymous
Exceptional
01-28-2017
A Night to Remember!
Pros: The stafff was professional, helpful, friendly and accommodating! I felt right at ease as soon as I entered the doors of the hotel!! The room was exceptional and the city view breath taking. We were celebrating my husbands 45th birthday with friends, we started the evening in our executive suite, headed down for dinner at the restaurant (BLT STEAK) then ended the evening back in the suite until the wee hours of the morning. I could've asked for a better experience! Awesome!!
Cons:
10.0
Anonymous
Exceptional
12-24-2016
Exceptional
Pros: Loved the room and left cation was great.
Cons:
Showing reviews 1 - 5 of 34