Boasting an attractive setting, some units at this property have views of the river. A large deck with lounge chairs sits along the river. Some rooms are extra spacious with a separate sitting area. Renovated in 2015 with a contemporary color scheme, an open floor plan in the lobby and the breakfast room make for an airy public space.
Smoke free premises. 65 units. 3 stories, interior corridors. Accessibility (Call).
Excellent hotel, staff, and location. Awesome service and friendliness. Yummy breakfast with everything you could want. The free cookies Sunday night were amazing. Above and beyond all expectations.
Pros: Everything!
Cons: The only possible thing was an issue of a eye drop meds bottle found on the floor beside the couch by our one year old granddaughter. We caught her in time and disposed of it quickly.
5.0
Sally
Fair
mature couple
09-25-2016
Pros:
Cons: Asked for riverside room but told on arrival not possible and if we wanted one the next day it would cost $30 more. Staff indifferent and blamed Booking.com for not advising us. Room safe not useable. Advised on day of arrival. Still not repaired on leaving after 3 night stay
9.6
Anonymous
Exceptional
mature couple
09-15-2016
Pros: Cudos to the morning breakfast prep person who was able to keep ahead of a busy crowd. The food was warm and the selection was good. Front staff were welcoming.
Cons: The mattress was a little soft to me.
5.4
Anonymous
Fair
family with young children
09-07-2016
Pros: The atmosphere was laid back and the facility was stylish and neat. The pool and breakfast were very nice, as well as the friendly staff.
Cons: The booking was for two queen beds and a sofa bed suite, but upon arrival in the room, it was one queen and a couch bed, and they said since it was through booking com, they were not responsible, and gave us a cot. The advertisement clearly showed two queen beds and stated "two queen beds and sofa bed suite" in the advertisement/booking, and was included in the price, which I did not mind paying for since I was expecting it to be clean and upscale, which it was not as there were food crumbs and nail clippings under the sofabed that we discovered as we were packing up. We will never use booking.com, nor stay at ANY Best Western ever again.
8.3
Almeda
Very Good
solo traveller
09-06-2016
Pros: Location great.
Cons: Beds really soft and for $399 it was a over priced.
9.2
Rebecca
Wonderful
young couple
09-06-2016
Pros: Quiet and comfortable. Although our room was not on the river, the well maintained grounds offered ample space to view the river traffic and enjoy the sights and sounds of the water. Breakfast was good, which is always a plus!
Cons: A little difficult to find at first, but nothing that would be a 'deal breaker'. Would highly recommend to anyone. Families with children especially as the river is easily accessable for wading or exploring.
10.0
Ashley
Exceptional
young couple
09-06-2016
Pros: The view was outstanding!!
Cons:
9.6
Kim
Exceptional
family with young children
09-05-2016
Pros: The hot tub and pool. I loved the view of the river.
Cons: I didn't have an issue so I have nothing to report.
8.8
Anonymous
Excellent
mature couple
08-31-2016
Pros: Nice river view.
Cons: Dump truck traffic across the river.
10.0
Richard
Exceptional
mature couple
08-28-2016
Pros: Everything was above our expectations. Overall this is a wonderful place to visit.
Cons:
8.8
George
Excellent
mature couple
08-24-2016
Pros: Nice hotel and location
Cons: Needs much better breakfast
8.0
Gilbert
Very Good
family with older children
08-21-2016
Pros: I loved the lobby area and the breakfast area. I loved the river walk and the serenity of the place.
Cons: The room was humid and a bit difficult to cool down.
4.2
Paul
Disappointing
mature couple
08-21-2016
Pros: Location/setting was nice. Breakfast was okay.
Cons: The staff was unfriendly! The toilet seat was broken and never fixed, after telling them several times. Breakfast staff was also unfriendly and the food that was suppose to be cook was under cooked. The queen suite was a regular room with a couch that folded out. The place was damp. They need dehumidifiers! Oh tip, buy the big bottles of water they are $1, where the smaller bottles are $2. Nobody working there seems to know what's going on and they don't care.
8.8
Kristy
Excellent
mature couple
08-16-2016
Pros: breakfast was great...everything was nice and clean
Cons: Some of the staff need to work on there customer service skills ,mainly the 2 that checked us in
7.5
Chelsea
Good
young couple
08-16-2016
Pros: I loved that it was on the river and that it was close to our travel destinations.
Cons: I booked the room on booking.com, I was upset that it was not at room on the river side with a spa tub for the amount of money I paid per night. This was a special occasion which called for more upscale surroundings.
8.3
Anonymous
Very Good
mature couple
08-16-2016
Pros: wonderful view
Cons: Mattresses
10.0
Janet
Exceptional
mature couple
08-10-2016
Pros: Loved the omelet style eggs on the buffet. Great food selection. The view from patio was accessible & enjoyable even though we did not have a river view room.
Cons: The plain scrambled eggs were not as good as the omelet eggs.
10.0
Darlene
Exceptional
mature couple
08-09-2016
Pros: Love the location being on the river. The view was beautiful.
Cons:
7.5
Donald
Good
mature couple
08-09-2016
Pros: The location was great. Quaint little town with nice shops, friendly people, good restaurants.
Nice deck overlooking the river.
Cons: A little pricy.
9.6
Susan
Exceptional
family with older children
08-08-2016
Pros: The view was amazing! The staff was very friendly. Will definitely be staying here again.
Cons:
9.6
James
Exceptional
mature couple
08-07-2016
Pros: It was very peaceful and quiet!
Cons: I didn't have any complaints!
9.6
Suzanne
Exceptional
mature couple
08-02-2016
Pros: The staff were very friendly.
Cons: The breakfast was just ok. The coffee could have been a little stronger.
10.0
Charlene
Exceptional
family with older children
07-30-2016
Pros: Very comfortable room. Shower was fantastic with plenty of water pressure and hot water.
Cons: I stayed at your hotel a few years ago and experienced the best breakfast buffet ever in a hotel. I was expecting the same and was a little disappointed, but my breakfast was still very good.
7.5
Jonathan
Good
family with older children
07-26-2016
Pros: Cleanliness
Cons: Cost
10.0
Melvin
Exceptional
Traveling as Couple
07-20-2016
Pros: Location view
Cons: Could have been cleaner
9.6
Charlie
Exceptional
mature couple
07-19-2016
Pros: This hotel had a fabulous staff and great views of the Tuskalaheetchie. The breakfast was really good. The rooms and the common spaces were all clean and tidy. The deck overlooking the river was a common area where everyone met and enjoyed the view. Being within 2 miles of Sylva was nice as well! We loved our stay!
Cons: We arrived at 4 p.m. and our room wasn't ready! We sat on the deck until it was ready, which took about 30 minutes. This was disappointing, but the view on the deck kind of made up for the inconvenience.
The internet was virtually non existent! It was difficult to even look anything up on the web. I finally gave up.
9.6
Melissa
Exceptional
mature couple
07-08-2016
Pros: The location right on the river.
Cons:
10.0
Vivek
Exceptional
review category group of friends
07-07-2016
Pros: Beautiful location, and very clean and new hotel
Cons:
10.0
A
Exceptional
family with young children
07-07-2016
Pros: No sleeper sofa as on 3rd party reservation listing..but did give us a roll away and 2 queen room with a patio facing river. Will be back again now for sure in a few weeks ..breakfast was included !!! And we only live 45 min away !!!
Cons: Wish indoor pool stayed open till at least 11pm ... And maybe option to buy dry wood for fire pit for samore night ... Otherwise great time.
9.6
Laura
Exceptional
family with older children
07-04-2016
Pros: Breakfast was typical for buffet breakfasts. Sufficient food and choices. We all found something to satisfy our morning appetite! The pool was wonderful for the grandkids!
Cons: The location is beautiful along the river. We loved that relaxing feeling. The only drawback is the drive in to the hotel which goes through what appears to be a lot of earth-moving equipment and rough materials(soil, rock, debris from work sites) just as you turn off the road and head down to the hotel. We thought we couldn't be at the right place!
10.0
Virginia
Exceptional
family with young children
07-03-2016
Pros: The river view awesone!!!! this hotel is beyond excellent!!!
Cons: The mattress was an issue for me, because my back only want my especial bed( if you suffer back pain, be prepare )
10.0
Lorraine
Exceptional
mature couple
06-29-2016
Pros: Impressed with the interior design, must be a new hotel, comfortable rooms, smartly designed. Very clean & comfortable. Spectacular view of river from deck. Breakfast area very open, plenty of room to sit inside & outside on deck. Relaxing. Will definitely come back.
Cons:
10.0
Sherry
Exceptional
young couple
06-23-2016
Pros: The staff was amazing and the breakfast was great.
Cons: What I didn't like wasn't the hotel, it was that booking.com led me to believe it was a river front room with a jacuzzi tub. Neither was the case. The staff did offer to "up grade" for additional cost, which I declined.
10.0
Drop
Exceptional
family with older children
06-16-2016
Pros: Great location sitting by the river was relaxing
Cons:
10.0
Ruth
Exceptional
mature couple
06-13-2016
Pros: great breakfast! and very friendly and accommodating staff. Loved the location!
Cons: would have rather had 2 regular size pillows instead of one regular and one smaller
10.0
Barbara
Exceptional
mature couple
04-05-2016
Pros: Every one was so friendly and helpful. Will be back next year!!!
Cons:
9.2
Anonymous
Wonderful
family with young children
04-03-2016
Pros: Everything was great
Cons:
3.0
Dolores
Poor
Traveling as Couple
03-31-2016
Pros: Free breakfast
Cons: No refrigerator in room; low water pressure; unable to connect to wifi --- even assistant manager unsuccessfully tried to connect my tablet to wifi. Won't stay there again. Friendly staff, although when I checked out, the front desk did not ask me if I en
8.0
Terry
Very Good
Traveling as Couple
02-17-2016
Pros: Nice size room good breakfast
Cons: No
10.0
Ryan
Exceptional
mature couple
10-26-2015
Pros: Recently remodeled....great view of the river..get rooms facing the river if you can but there is a nice balcony you can sit at in front of the lobby and pool, which is right on the river....staff was very friendly-location is quiet and relaxing.
Cons: The pool was not warm enough to go in and the hot tub even though nice was not working properly. This was being worked on while we were there.
10.0
Billie
Exceptional
family with older children
10-20-2015
Pros: The staff was very friendly and helpful. The room was clean and nicely furnished. I would highly recommend.
Cons:
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
09-28-2015
Pros: Convenient to the casino. Very modern and updated decor.
Cons:
9.2
Patricia
Wonderful
mature couple
08-16-2015
Pros: Staff members, Season and Elizabeth, were very friendly, welcoming and helpful. Loved being able to sit outside on the deck alongside the river. Quiet area.
Cons: It wasn't a bad experience, but frustrating because of small/hard-to-locate signs leading to property. GPS missed entrance, also!
7.1
Jerri
Good
mature couple
03-24-2015
Pros: I liked the seclusion of the hotel and the river view.
Cons: The closets had no rod to hang clothes, the pool was not heated as advertised, and the breakfast was mediocre. The continental items were good but the hot breakfast was not. The eggs were flat microwaved and the sausage likes were pale and didn't taste done. That was the only meat offered.
9.2
William
Wonderful
mature couple
02-03-2015
Pros: Close to restaurants! Friendly atmosphere! Beautiful surroundings!
Cons:
10.0
Ken
Exceptional
review category group of friends
01-20-2015
Pros: Comfortable beds and roomy bathrooms.
Cons: None.
6.3
Bessie
Pleasant
mature couple
12-19-2014
Pros: it was clean
Cons:
7.1
Catherine
Good
family with young children
12-07-2014
Pros: Clean and friendly staff
Cons: Walls were really thin. We could hear voices from next door, upstairs and outside our door.
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