Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Inspector Pick (Location (to sporting venues, shopping, nature, waterfront etc.)): Fairly secluded overlooking the river. I love to sit on the patio and watch the water and wildlife.
Boasting an attractive setting, some units at this property have views of the river. A large deck with lounge chairs sits along the river. Some rooms are extra spacious with a separate sitting area. Renovated in 2015 with a contemporary color scheme, an open floor plan in the lobby and the breakfast room make for an airy public space.
Smoke free premises. 65 units. 3 stories, interior corridors. Accessibility (Call).
Excellent hotel, staff, and location. Awesome service and friendliness. Yummy breakfast with everything you could want. The free cookies Sunday night were amazing. Above and beyond all expectations.
Pros: Everything!
Cons: The only possible thing was an issue of a eye drop meds bottle found on the floor beside the couch by our one year old granddaughter. We caught her in time and disposed of it quickly.
8.0
Bethany
Very Good
Traveling as Couple
10-13-2017
Pros: Loved the water
Cons: The view from the otherside
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
10-13-2017
Pros: Was pleasantly surprised. The river off the hotel's back deck was beautiful and peaceful. Staff was very nice. Breakfast was good and plentiful.
Cons: The only negative was the railroad tracks and some construction equipment in from, but not on the hotel property.
9.6
Judy
Exceptional
family with young children
01-06-2017
Beautiful location, helpful staff and...
Pros: The breakfast items were good. The scenery was beautiful. Room was clean and comfortable. Staff was very helpful.
Cons: I cannot think of a thing.
10.0
Don
Exceptional
family with young children
12-12-2016
Great experience
Pros: Clean room, friendly staff, loved the model town and railroad display
Cons:
10.0
Brandi
Exceptional
family with young children
11-27-2016
Exceptional
Pros:
Cons:
9.2
Elizabeth
Wonderful
family with young children
11-05-2016
Superb
Pros: The staff were very kind and extremely helpful. Room was clean and very comfortable. The pool was great and the breakfast was fine, although more fruit and whole grains would have been nice.
Cons: This property is a bit difficult without a car. It is not very far to town from the hotel, but the only way to get there is along a busy highway without sidewalks or along the railroad tracks.
6.7
Julie
Pleasant
young couple
10-25-2016
Beautiful location--clean and comfortable stay
Pros: Room very comfortable
Cons: Staff not very friendly
10.0
Richard
Exceptional
family with young children
10-24-2016
Great place to stay
Pros: Staff was great, breakfast was very good and the hotel was very clean. Overall I rated this hotel a 10
Cons:
8.8
David
Excellent
young couple
10-24-2016
Fabulous
Pros:
Cons:
9.6
Anonymous
Exceptional
young couple
10-22-2016
Wonderful place to stay.
Pros: The location was wonderful. Breakfast was very good. Lots of variety.
Cons: Some people were smoking on the side of building. Need to have designated non- smoking area away from building.
9.2
Angie
Wonderful
young couple
10-21-2016
Very nice
Pros: Soft mattress
Good breakfast
Friendly staff
Cons:
10.0
Brittany
Exceptional
young couple
10-20-2016
Perfect getaway!
Pros: Could not have been a more perfect place for a short anniversary get away. The river view is spectacular, and the staff was so friendly. The beds were wonderful and room was clean. We had a fantastic time. Breakfast was yummy too!
Cons:
8.8
John
Excellent
young couple
10-12-2016
For one night overall good
Pros: The bed extra comfy
Cons: A river view not car park as we booked along time ago we thought we would get one. A very noisy fridge.
8.8
Donald
Excellent
young couple
10-06-2016
Fabulous
Pros: very nice motel
Cons: the noise from the dump trucks all night long across the river
6.5
Francine
Pleasant
solo traveller
10-04-2016
Pleasant
Pros: Staff were very helpful. Breakfast was fair.
Beds were comfortable
Cons: The Fitness room was closed. All the equipment was broken. You could hear toilets flush & people speaking next door.The room itself was very musty/smelled & very dark.
8.8
Casey
Excellent
mature couple
10-04-2016
Fabulous
Pros:
Cons:
8.3
Tiffany
Very Good
review category group of friends
10-04-2016
Very good
Pros:
Cons:
7.5
Daniel
Good
family with young children
10-03-2016
Good
Pros:
Cons:
6.7
Thomas
Pleasant
young couple
10-02-2016
Pricey for location and what...
Pros: Staff is friendly
Cons: Bed is not too comfy, water pressure is inconsistent and the blower unit to keep temp constant is extremely noisy
7.9
Caitbait
Good
young couple
09-30-2016
Delightful stay with a beautiful...
Pros: Loved the view of the river and mountains while enjoying my morning coffee outside on the rocking chairs available. The hot tub in the room was neat, and the pillows were extra comfy. We had a very nice Breakfast attendant who was nice enough to let me grab a quick bite to eat as she was breaking down the breakfast buffet.
Cons: The AC unit is too close to the bed and is quite noisy and cold once turned on and trying to sleep. I would recommend on moving the bed a little further away from it.
5.0
Sally
Fair
mature couple
09-25-2016
Nice location but could be...
Pros:
Cons: Asked for riverside room but told on arrival not possible and if we wanted one the next day it would cost $30 more. Staff indifferent and blamed Booking.com for not advising us. Room safe not useable. Advised on day of arrival. Still not repaired on leaving after 3 night stay
9.6
Anonymous
Exceptional
mature couple
09-16-2016
Exceptional
Pros:
Cons:
9.6
Anonymous
Exceptional
mature couple
09-15-2016
Relaxing by the water.
Pros: Cudos to the morning breakfast prep person who was able to keep ahead of a busy crowd. The food was warm and the selection was good. Front staff were welcoming.
Cons: The mattress was a little soft to me.
10.0
Peggy
Exceptional
family with young children
09-07-2016
Exceptional
Pros:
Cons:
5.4
Anonymous
Fair
family with young children
09-07-2016
Best Western-never again
Pros: The atmosphere was laid back and the facility was stylish and neat. The pool and breakfast were very nice, as well as the friendly staff.
Cons: The booking was for two queen beds and a sofa bed suite, but upon arrival in the room, it was one queen and a couch bed, and they said since it was through booking com, they were not responsible, and gave us a cot. The advertisement clearly showed two queen beds and stated "two queen beds and sofa bed suite" in the advertisement/booking, and was included in the price, which I did not mind paying for since I was expecting it to be clean and upscale, which it was not as there were food crumbs and nail clippings under the sofabed that we discovered as we were packing up. We will never use booking.com, nor stay at ANY Best Western ever again.
8.3
Almeda
Very Good
solo traveller
09-06-2016
Very good
Pros: Location great.
Cons: Beds really soft and for $399 it was a over priced.
9.2
Rebecca
Wonderful
young couple
09-06-2016
Wonderful property. Would highly recommend.
Pros: Quiet and comfortable. Although our room was not on the river, the well maintained grounds offered ample space to view the river traffic and enjoy the sights and sounds of the water. Breakfast was good, which is always a plus!
Cons: A little difficult to find at first, but nothing that would be a 'deal breaker'. Would highly recommend to anyone. Families with children especially as the river is easily accessable for wading or exploring.
10.0
Ashley
Exceptional
young couple
09-06-2016
Exceptional
Pros: The view was outstanding!!
Cons:
9.6
Kim
Exceptional
family with young children
09-05-2016
Good view and good times
Pros: The hot tub and pool. I loved the view of the river.
Cons: I didn't have an issue so I have nothing to report.
7.5
Sam
Good
review category group of friends
09-04-2016
Good
Pros:
Cons:
10.0
Susan
Exceptional
mature couple
08-31-2016
Exceptional
Pros:
Cons:
8.8
Anonymous
Excellent
mature couple
08-31-2016
Fabulous
Pros: Nice river view.
Cons: Dump truck traffic across the river.
9.2
Anonymous
Wonderful
family with young children
08-30-2016
Superb
Pros:
Cons:
10.0
Richard
Exceptional
mature couple
08-28-2016
Exceptional
Pros: Everything was above our expectations. Overall this is a wonderful place to visit.
Cons:
9.6
Luc
Exceptional
mature couple
08-25-2016
Exceptional
Pros:
Cons:
8.8
George
Excellent
mature couple
08-24-2016
Fabulous
Pros: Nice hotel and location
Cons: Needs much better breakfast
8.0
Gilbert
Very Good
family with older children
08-21-2016
Serene setting with Excellent Value...
Pros: I loved the lobby area and the breakfast area. I loved the river walk and the serenity of the place.
Cons: The room was humid and a bit difficult to cool down.
4.2
Paul
Disappointing
mature couple
08-21-2016
Place needs new professional staff.
Pros: Location/setting was nice. Breakfast was okay.
Cons: The staff was unfriendly! The toilet seat was broken and never fixed, after telling them several times. Breakfast staff was also unfriendly and the food that was suppose to be cook was under cooked. The queen suite was a regular room with a couch that folded out. The place was damp. They need dehumidifiers! Oh tip, buy the big bottles of water they are $1, where the smaller bottles are $2. Nobody working there seems to know what's going on and they don't care.
8.8
Kristy
Excellent
mature couple
08-16-2016
We had a great time...
Pros: breakfast was great...everything was nice and clean
Cons: Some of the staff need to work on there customer service skills ,mainly the 2 that checked us in
7.5
Chelsea
Good
young couple
08-16-2016
I loved the location I...
Pros: I loved that it was on the river and that it was close to our travel destinations.
Cons: I booked the room on booking.com, I was upset that it was not at room on the river side with a spa tub for the amount of money I paid per night. This was a special occasion which called for more upscale surroundings.
8.3
Anonymous
Very Good
mature couple
08-16-2016
Very good
Pros: wonderful view
Cons: Mattresses
10.0
Janet
Exceptional
mature couple
08-10-2016
Beautiful hotel & wonderful stay.
Pros: Loved the omelet style eggs on the buffet. Great food selection. The view from patio was accessible & enjoyable even though we did not have a river view room.
Cons: The plain scrambled eggs were not as good as the omelet eggs.
9.6
Curtis
Exceptional
mature couple
08-10-2016
Exceptional
Pros:
Cons:
10.0
Darlene
Exceptional
mature couple
08-09-2016
Exceptional
Pros: Love the location being on the river. The view was beautiful.
Cons:
7.5
Donald
Good
mature couple
08-09-2016
Weekend in Dillsboro,NC
Pros: The location was great. Quaint little town with nice shops, friendly people, good restaurants.
Nice deck overlooking the river.
Cons: A little pricy.
9.6
Susan
Exceptional
family with older children
08-08-2016
Exceptional
Pros: The view was amazing! The staff was very friendly. Will definitely be staying here again.
Cons:
9.6
James
Exceptional
mature couple
08-07-2016
It was just what we...
Pros: It was very peaceful and quiet!
Cons: I didn't have any complaints!
9.6
Suzanne
Exceptional
mature couple
08-02-2016
Exceptional
Pros: The staff were very friendly.
Cons: The breakfast was just ok. The coffee could have been a little stronger.
10.0
Charlene
Exceptional
family with older children
07-30-2016
Very nice stay.
Pros: Very comfortable room. Shower was fantastic with plenty of water pressure and hot water.
Cons: I stayed at your hotel a few years ago and experienced the best breakfast buffet ever in a hotel. I was expecting the same and was a little disappointed, but my breakfast was still very good.
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