Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Inspector Pick (Location (to sporting venues, shopping, nature, waterfront etc.)): Fairly secluded overlooking the river. I love to sit on the patio and watch the water and wildlife.
Boasting an attractive setting, some units at this property have views of the river. A large deck with lounge chairs sits along the river. Some rooms are extra spacious with a separate sitting area. Renovated in 2015 with a contemporary color scheme, an open floor plan in the lobby and the breakfast room make for an airy public space.
Smoke free premises. 65 units. 3 stories, interior corridors. Accessibility (Call).
Cons: No bathtub; sliding door was unlocked on arrival.
8.0
Anonymous
Very Good
08-11-2017
Pros: Loved the water
Cons: The view from the otherside
8.0
Anonymous
Very Good
08-11-2017
Pros:
Cons: Internet was not working
10.0
Anonymous
Exceptional
08-11-2017
Pros: The location
Cons: Priced too high for area and season
9.8
Verified AAA Guest
Exceptional
09-09-2016
Excellent hotel, staff, and location. Awesome service and friendliness. Yummy breakfast with everything you could want. The free cookies Sunday night were amazing. Above and beyond all expectations.
Pros: Everything!
Cons: The only possible thing was an issue of a eye drop meds bottle found on the floor beside the couch by our one year old granddaughter. We caught her in time and disposed of it quickly.
9.6
Anonymous
Exceptional
01-06-2017
Beautiful location, helpful staff and...
Pros: The breakfast items were good. The scenery was beautiful. Room was clean and comfortable. Staff was very helpful.
Cons: I cannot think of a thing.
10.0
Anonymous
Exceptional
12-12-2016
Great experience
Pros: Clean room, friendly staff, loved the model town and railroad display
Cons:
9.2
Anonymous
Wonderful
11-05-2016
Superb
Pros: The staff were very kind and extremely helpful. Room was clean and very comfortable. The pool was great and the breakfast was fine, although more fruit and whole grains would have been nice.
Cons: This property is a bit difficult without a car. It is not very far to town from the hotel, but the only way to get there is along a busy highway without sidewalks or along the railroad tracks.
6.7
Anonymous
Pleasant
10-25-2016
Beautiful location--clean and comfortable stay
Pros: Room very comfortable
Cons: Staff not very friendly
10.0
Anonymous
Exceptional
10-24-2016
Great place to stay
Pros: Staff was great, breakfast was very good and the hotel was very clean. Overall I rated this hotel a 10
Cons:
9.2
Anonymous
Wonderful
10-21-2016
Very nice
Pros: Soft mattress
Good breakfast
Friendly staff
Cons:
10.0
Anonymous
Exceptional
10-20-2016
Perfect getaway!
Pros: Could not have been a more perfect place for a short anniversary get away. The river view is spectacular, and the staff was so friendly. The beds were wonderful and room was clean. We had a fantastic time. Breakfast was yummy too!
Cons:
8.8
Anonymous
Excellent
10-12-2016
For one night overall good
Pros: The bed extra comfy
Cons: A river view not car park as we booked along time ago we thought we would get one. A very noisy fridge.
8.8
Anonymous
Excellent
10-06-2016
Fabulous
Pros: very nice motel
Cons: the noise from the dump trucks all night long across the river
6.5
Anonymous
Pleasant
10-04-2016
Pleasant
Pros: Staff were very helpful. Breakfast was fair.
Beds were comfortable
Cons: The Fitness room was closed. All the equipment was broken. You could hear toilets flush & people speaking next door.The room itself was very musty/smelled & very dark.
6.7
Anonymous
Pleasant
10-02-2016
Pricey for location and what...
Pros: Staff is friendly
Cons: Bed is not too comfy, water pressure is inconsistent and the blower unit to keep temp constant is extremely noisy
7.9
Anonymous
Good
09-30-2016
Delightful stay with a beautiful...
Pros: Loved the view of the river and mountains while enjoying my morning coffee outside on the rocking chairs available. The hot tub in the room was neat, and the pillows were extra comfy. We had a very nice Breakfast attendant who was nice enough to let me grab a quick bite to eat as she was breaking down the breakfast buffet.
Cons: The AC unit is too close to the bed and is quite noisy and cold once turned on and trying to sleep. I would recommend on moving the bed a little further away from it.
5.0
Anonymous
Fair
09-25-2016
Nice location but could be...
Pros:
Cons: Asked for riverside room but told on arrival not possible and if we wanted one the next day it would cost $30 more. Staff indifferent and blamed Booking.com for not advising us. Room safe not useable. Advised on day of arrival. Still not repaired on leaving after 3 night stay
8.3
Anonymous
Very Good
09-06-2016
Very good
Pros: Location great.
Cons: Beds really soft and for $399 it was a over priced.
9.2
Anonymous
Wonderful
09-06-2016
Wonderful property. Would highly recommend.
Pros: Quiet and comfortable. Although our room was not on the river, the well maintained grounds offered ample space to view the river traffic and enjoy the sights and sounds of the water. Breakfast was good, which is always a plus!
Cons: A little difficult to find at first, but nothing that would be a 'deal breaker'. Would highly recommend to anyone. Families with children especially as the river is easily accessable for wading or exploring.
10.0
Anonymous
Exceptional
09-06-2016
Exceptional
Pros: The view was outstanding!!
Cons:
9.6
Anonymous
Exceptional
09-05-2016
Good view and good times
Pros: The hot tub and pool. I loved the view of the river.
Cons: I didn't have an issue so I have nothing to report.
10.0
Anonymous
Exceptional
08-28-2016
Exceptional
Pros: Everything was above our expectations. Overall this is a wonderful place to visit.
Cons:
8.8
Anonymous
Excellent
08-24-2016
Fabulous
Pros: Nice hotel and location
Cons: Needs much better breakfast
8.0
Anonymous
Very Good
08-21-2016
Serene setting with Excellent Value...
Pros: I loved the lobby area and the breakfast area. I loved the river walk and the serenity of the place.
Cons: The room was humid and a bit difficult to cool down.
4.2
Anonymous
Disappointing
08-21-2016
Place needs new professional staff.
Pros: Location/setting was nice. Breakfast was okay.
Cons: The staff was unfriendly! The toilet seat was broken and never fixed, after telling them several times. Breakfast staff was also unfriendly and the food that was suppose to be cook was under cooked. The queen suite was a regular room with a couch that folded out. The place was damp. They need dehumidifiers! Oh tip, buy the big bottles of water they are $1, where the smaller bottles are $2. Nobody working there seems to know what's going on and they don't care.
8.8
Anonymous
Excellent
08-16-2016
We had a great time...
Pros: breakfast was great...everything was nice and clean
Cons: Some of the staff need to work on there customer service skills ,mainly the 2 that checked us in
7.5
Anonymous
Good
08-16-2016
I loved the location I...
Pros: I loved that it was on the river and that it was close to our travel destinations.
Cons: I booked the room on booking.com, I was upset that it was not at room on the river side with a spa tub for the amount of money I paid per night. This was a special occasion which called for more upscale surroundings.
10.0
Anonymous
Exceptional
08-10-2016
Beautiful hotel & wonderful stay.
Pros: Loved the omelet style eggs on the buffet. Great food selection. The view from patio was accessible & enjoyable even though we did not have a river view room.
Cons: The plain scrambled eggs were not as good as the omelet eggs.
10.0
Anonymous
Exceptional
08-09-2016
Exceptional
Pros: Love the location being on the river. The view was beautiful.
Cons:
7.5
Anonymous
Good
08-09-2016
Weekend in Dillsboro,NC
Pros: The location was great. Quaint little town with nice shops, friendly people, good restaurants.
Nice deck overlooking the river.
Cons: A little pricy.
9.6
Anonymous
Exceptional
08-08-2016
Exceptional
Pros: The view was amazing! The staff was very friendly. Will definitely be staying here again.
Cons:
9.6
Anonymous
Exceptional
08-07-2016
It was just what we...
Pros: It was very peaceful and quiet!
Cons: I didn't have any complaints!
9.6
Anonymous
Exceptional
08-02-2016
Exceptional
Pros: The staff were very friendly.
Cons: The breakfast was just ok. The coffee could have been a little stronger.
10.0
Anonymous
Exceptional
07-30-2016
Very nice stay.
Pros: Very comfortable room. Shower was fantastic with plenty of water pressure and hot water.
Cons: I stayed at your hotel a few years ago and experienced the best breakfast buffet ever in a hotel. I was expecting the same and was a little disappointed, but my breakfast was still very good.
7.5
Anonymous
Good
07-26-2016
Good
Pros: Cleanliness
Cons: Cost
9.6
Anonymous
Exceptional
07-19-2016
Relaxing and enjoyable weekend get...
Pros: This hotel had a fabulous staff and great views of the Tuskalaheetchie. The breakfast was really good. The rooms and the common spaces were all clean and tidy. The deck overlooking the river was a common area where everyone met and enjoyed the view. Being within 2 miles of Sylva was nice as well! We loved our stay!
Cons: We arrived at 4 p.m. and our room wasn't ready! We sat on the deck until it was ready, which took about 30 minutes. This was disappointing, but the view on the deck kind of made up for the inconvenience.
The internet was virtually non existent! It was difficult to even look anything up on the web. I finally gave up.
9.6
Anonymous
Exceptional
07-08-2016
Exceptional
Pros: The location right on the river.
Cons:
10.0
Anonymous
Exceptional
07-07-2016
Beautiful Hotel by the river
Pros: Beautiful location, and very clean and new hotel
Cons:
10.0
Anonymous
Exceptional
07-07-2016
Total relaxation facing the river...
Pros: No sleeper sofa as on 3rd party reservation listing..but did give us a roll away and 2 queen room with a patio facing river. Will be back again now for sure in a few weeks ..breakfast was included !!! And we only live 45 min away !!!
Cons: Wish indoor pool stayed open till at least 11pm ... And maybe option to buy dry wood for fire pit for samore night ... Otherwise great time.
9.6
Anonymous
Exceptional
07-04-2016
One night restful stay!
Pros: Breakfast was typical for buffet breakfasts. Sufficient food and choices. We all found something to satisfy our morning appetite! The pool was wonderful for the grandkids!
Cons: The location is beautiful along the river. We loved that relaxing feeling. The only drawback is the drive in to the hotel which goes through what appears to be a lot of earth-moving equipment and rough materials(soil, rock, debris from work sites) just as you turn off the road and head down to the hotel. We thought we couldn't be at the right place!
10.0
Anonymous
Exceptional
07-03-2016
EXCELLENT!!
Pros: The river view awesone!!!! this hotel is beyond excellent!!!
Cons: The mattress was an issue for me, because my back only want my especial bed( if you suffer back pain, be prepare )
10.0
Anonymous
Exceptional
06-29-2016
Just what we needed after...
Pros: Impressed with the interior design, must be a new hotel, comfortable rooms, smartly designed. Very clean & comfortable. Spectacular view of river from deck. Breakfast area very open, plenty of room to sit inside & outside on deck. Relaxing. Will definitely come back.
Cons:
10.0
Anonymous
Exceptional
06-23-2016
Very relaxing quiet stay
Pros: The staff was amazing and the breakfast was great.
Cons: What I didn't like wasn't the hotel, it was that booking.com led me to believe it was a river front room with a jacuzzi tub. Neither was the case. The staff did offer to "up grade" for additional cost, which I declined.
10.0
Anonymous
Exceptional
06-16-2016
Great location
Pros: Great location sitting by the river was relaxing
Cons:
10.0
Anonymous
Exceptional
06-13-2016
Wished I could have stayed...
Pros: great breakfast! and very friendly and accommodating staff. Loved the location!
Cons: would have rather had 2 regular size pillows instead of one regular and one smaller
10.0
Anonymous
Exceptional
04-05-2016
Exceptional
Pros: Every one was so friendly and helpful. Will be back next year!!!
Cons:
10.0
Anonymous
Exceptional
10-26-2015
Nice Getaway
Pros: Recently remodeled....great view of the river..get rooms facing the river if you can but there is a nice balcony you can sit at in front of the lobby and pool, which is right on the river....staff was very friendly-location is quiet and relaxing.
Cons: The pool was not warm enough to go in and the hot tub even though nice was not working properly. This was being worked on while we were there.
10.0
Anonymous
Exceptional
10-20-2015
Great hotel with a fabulous...
Pros: The staff was very friendly and helpful. The room was clean and nicely furnished. I would highly recommend.
Cons:
9.2
Anonymous
Wonderful
08-16-2015
Once located, property is very...
Pros: Staff members, Season and Elizabeth, were very friendly, welcoming and helpful. Loved being able to sit outside on the deck alongside the river. Quiet area.
Cons: It wasn't a bad experience, but frustrating because of small/hard-to-locate signs leading to property. GPS missed entrance, also!
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