Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Stylish rooms have a tranquil gray color scheme with cheerful pops of yellow. Rooms with a king bed have a love seat that pulls out to a twin-size bed. Rooms with two queen beds have an easy chair. The hotel offers shuttle service weekdays during set hours to Duke University and Duke Hospital. The nicely landscaped courtyard pool provides an oasis in summer months. In cooler weather, relax in the lounge seating around a fire pit. The bistro in the modern lobby serves breakfast and light dinner fare.
Smoke free premises. 146 units. 4 stories, interior corridors. Accessibility (Call).
Nice. Very pleasant. Courteous staff. No complaints.
Pros:
Cons:
10.0
Verified Hotel Guest
Exceptional
Solo Traveler
10-13-2017
Would stay there again.
Pros: Value for price
Cons: No
10.0
Verified Hotel Guest
Exceptional
Group Traveler
10-13-2017
Pros: Convenient to travel to and from as a visitor from away
Cons:
10.0
Portia
Exceptional
Family with Young Children
10-13-2017
Pros: They cleaned my room daily, and had a microwave in the lobby for guest to use.
Cons:
9.0
Verified Hotel Guest
Wonderful
Solo Traveler
10-13-2017
Pros: Very nice room with king sized bed. Starbucks coffee available.
Cons: Bathroom seemed from the 80s and no continental breakfast. Had to purchase from menu.
9.0
Maurice
Wonderful
Solo Traveler
10-13-2017
Pros: The arrangement of the room
Cons: There should probably be a breakfast served
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
10-13-2017
Pros: Wonderfully friendly and helpful staff. Very comfortable and clean room.
Cons: Many competitors offer free breakfasts. This chain does not. Also, the food and drink available for purchase, especially the drinks, are way overpriced.
9.0
Verified Hotel Guest
Wonderful
Solo Traveler
10-13-2017
Pros: great experience. Staff was great and accommodating, given my late check-in.
Cons: It was a great experience at a good price.
9.0
Barbara
Wonderful
Group Traveler
10-13-2017
Pros: Friendliness of staff, hotel employee was so very helpful and friendly at front desk...clean room and lobby area... shuttle service to and from Duke campus. Good Italian restraunt next door within walking distance.
Cons: Wish breakfast was included or at least free coffee downstairs. Also a microwave in the room would have been nice.
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
10-13-2017
Pros: The staff is nice and I like the location
Cons: Room service not waiting until I checked out to clean room.
8.0
James
Very Good
Business Traveler
10-13-2017
Pros: location
Cons: too pricey
6.0
Sarah
Pleasant
Traveling as Couple
10-13-2017
Pros:
Cons: The info about this hotel said that there is a pool, however it does not state anywhere that the pool does not open until after Memorial day. Very dissapointed! The location is also very loud. The only coffee available is in the room and it is bad.
10.0
Kathy
Exceptional
10-13-2017
Pros: Location!
Cons:
7.0
Verified Hotel Guest
Good
Family with Teens
10-13-2017
Pros: The common areas were very nice and the staff were very welcoming.
Cons: The rooms are a little tired. Could use a refresh.
6.0
Verified Hotel Guest
Pleasant
Traveling as Couple
10-13-2017
Pros: Beds were comfortable.
Cons: Rooms were small. Public areas seemed old and worn out.
10.0
Verified Hotel Guest
Exceptional
Business Traveler
10-13-2017
Pros: Staff, cleanliness of room
Cons:
10.0
Jan
Exceptional
Solo Traveler
10-13-2017
Pros: Staff was wonderful. Location next to four wonderful restaurants and a Walgreens.. Loved the shuttle to and from Duke a Medical Center. Oatmeal at breakfast fabulous all the way around.
Cons: In room refrigerator froze all of my fruit. After putting in maintenance request...nothing done. Hole in bathroom wall between door and bathtub looked dark and damp....ugh. Stuff grows in those kind of holes..
8.0
Lillian
Very Good
10-13-2017
Pros: Friendly staff .
Cons: Did not offer complimentary coffee
7.0
Lovely
Good
10-13-2017
Pros: comfortable bed and spacious room
Cons: The lighting over the sink did not work. I had a wedding to attend and needed to do my make up. Lighting is VERY important when applying make. They said they would send some one right away and they did not. I had to do my make up in the dark!
8.0
Marvin
Very Good
10-13-2017
Pros: Convenient location close to where we needed to be.
Cons: Someone smoking in the hotel
5.0
Verified Hotel Guest
Fair
Traveling as Couple
10-13-2017
Pros: The staff
Cons: They claimed to have a bar. Not true, they had wine and beer and some off the wall liquor. They had no major brand of any variety of liquor
9.0
Duane
Wonderful
Traveling as Couple
10-13-2017
Pros: We loved the close proximity to several very nice restaurants that we were able to walk right to within a minute. That was very nice after a long day of medical testing.
Cons:
8.0
Glenn
Very Good
young couple
10-06-2017
Adequate
Pros: Excellent restaurant nearby: Bleu Olive.
Cons: Food and food service bad.
10.0
Anonymous
Exceptional
solo traveller
10-04-2017
Exceptional
Pros:
Cons:
9.6
Dale
Exceptional
family with young children
09-26-2017
Exceptional
Pros:
Cons:
7.5
Anonymous
Good
family with young children
09-21-2017
Good
Pros:
Cons:
7.5
Anonymous
Good
mature couple
09-13-2017
Good
Pros:
Cons:
5.4
Richard
Fair
young couple
09-04-2017
We stayed there in May...
Pros: The staff was great. Housekeeping did not cleans room. The bar was not stocked neither the general
Cons: Housekeeping did not clean our room. Staff member brought up clean towels and was very apologetic and nice. The bar was not stocked with main stream liquor ie bourbon gin vodka and the open red wine did not have the date it was opened. At 10AM neither the General Manager of Assistant was in. Manager on duty was cooking in the kitchen. Took our phone number to receive a call, no one called.
9.2
John
Wonderful
review category group of friends
09-02-2017
Will be staying there for...
Pros: Staff was great ! Cleanliness was excellent ! Parking was fine , rooms were up to date , easy access to I-85 and Duke Eye Center .
Cons: Beds were ok but expected more for the room rate , hair dryer was missing in room .
10.0
Esther
Exceptional
solo traveller
08-23-2017
Excellent
Pros:
Cons:
9.2
Esther
Wonderful
young couple
08-15-2017
Great stay
Pros: Location
Cons: N/a
10.0
Michael
Exceptional
solo traveller
07-31-2017
Exceptional
Pros: The cleanliness of the overall property was excellent and the staff was very helpful.
Cons: The location of the property did not provide the best service from my wireless provider.
7.5
Thomas
Good
young couple
07-23-2017
Convenient and quiet.
Pros: Nice restaurants within walking distance. Close to Duke hospital.
Cons: The unorganized staff at the Starbucks/cafe restaurant.
10.0
Sheridon
Exceptional
family with young children
07-17-2017
Exceptional
Pros:
Cons:
7.5
Julian
Good
young couple
07-10-2017
Good
Pros:
Cons:
10.0
Lynn
Exceptional
young couple
06-29-2017
Exceptional
Pros: Room and hallways renovated since our last visit. Staff super friendly and helpful.
Cons:
7.1
Bean
Good
young couple
05-22-2017
Good
Pros: Bed was comfortable
Cons: Charged extra without notice
10.0
Walton
Exceptional
solo traveller
05-21-2017
Exceptional
Pros:
Cons:
10.0
John
Exceptional
young couple
05-16-2017
Exceptional
Pros:
Cons:
6.7
Joann
Pleasant
young couple
05-13-2017
Over priced for Value.
Pros: Nice, comfortable room. Quiet. Very clean. Convenient location. Attractive decor and nice courtyard area by the pool.
Cons: Check in was slow and the clerk was not friendly or pleasant. The room rate was over priced because it was Duke graduation weekend. Breakfast was overpriced, slow and mediocre. The hotel tries to be luxury but does not pull it off.
8.8
Carolyn
Excellent
family with young children
05-11-2017
Good location, nice hotel
Pros: One person working counter and cooking, he was not friendly nor effeciant. We went across the lot to the Italian restaurant it was excellent?
Cons: Hotel was excellent, check on staff was great, rooms good , coffee a little strong for me. Beds great.
7.1
William
Good
family with young children
05-10-2017
Good
Pros: Convenient to Duke University
Cons: No early morning coffee available.
8.3
Diana
Very Good
family with young children
04-25-2017
Very good
Pros: cleanliness
Cons: Restaurant bar poorly run, did not open when they were suppose in the morning and were not prepared to open with the food out. When traveling and working need morning breakfast before getting on the road and both mornings not open when they were suppose to.
9.6
Leo
Exceptional
young couple
04-12-2017
Exceptional
Pros:
Cons:
10.0
Olivia
Exceptional
solo traveller
04-12-2017
Superb choice when in Durham
Pros: Very friendly, courteous staff. provided shuttle service to Duke Univ. Shuttle was on time, the driver was courteous and the service outstanding. Was able to park at the motel all day while engaged at the University. I will stay at the Courtyard Durham whenever I am in Durham. Without question, an excellent place to stay and an excellent experience.
Cons:
7.1
Cynthia
Good
young couple
04-05-2017
No bargain. Partially redeemed by...
Pros:
Cons: No shuttle was available to Duke campus. Excuses were abundant but we ended up taking a cab @ $30 R/T. Not acceptable.
7.5
Kelly
Good
family with young children
03-27-2017
Good
Pros:
Cons:
9.2
William
Wonderful
young couple
03-21-2017
Would Use Again.
Pros: Room was very clean and spacious. Location was good for going into downtown.
Cons: Restaurant in hotel didn't stay open very long for breakfast.
9.6
Richard
Exceptional
solo traveller
03-11-2017
Great value play
Pros: Well located. Adjacent to convenience food and stores. Very centrally located to Duke U, the medical center, and downtown Durham.
Cons: The internet was free but a bit difficult to log into and a bit slow.
8.3
Anthony
Very Good
family with young children
03-11-2017
Marriott needs to upgrade credit...
Pros: clean and quiet
Cons: Their credit card reader wouldn't scan my card. They didn't have chip reader. Wouldn't take cash. I luckily had another credit card or would have been turned away after driving 7 hours that day.
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