The resort features an imposing lobby replete with old world charm. Spacious guest rooms have either a king or two queen beds, bathrooms with soaking tubs, and views of a world-class golf course. Suites are available, and a few of them span two floors. This resort is a great choice for either work or play, with plenty of options for entertainment, including golf, tennis, a spa, extensive fitness center, and an indoor-outdoor pool that feels like a tropical oasis.
Smoke free premises. 247 units, some two bedrooms. 12 stories, interior corridors. Accessibility (Call).
Pros: The location was great and I liked the scenery
Cons:
9.6
Alina
Exceptional
solo traveller
09-01-2016
Pros:
Cons: Just very cold everywhere in the hotel. Other than that its great. Also a bit outdated but not in a bad way, its obvious the hotel is nice.
8.8
Gregory
Excellent
young couple
08-30-2016
Pros:
Cons: Dining room tables were filthy on the floor underneath. Looked like they hadn't vacuumed in a week.
6.7
John
Pleasant
mature couple
08-28-2016
Pros: The resort was nice as far as the room and just the layout and the atmosphere
Cons: The restaurant was highly highly highly overrated service was very very poor waited for 15 minutes just to get drinks and then another 35 minutes to get food and once we got our food the steak dinners we got the rib eyes were third Market at best the meat was terrible the food in general just was not good very very overrated would not recommend a restaurant there at all
10.0
Linda
Exceptional
review category group of friends
08-24-2016
Pros: The outdoor pool was wonderful.
Cons:
9.6
Georgia
Exceptional
family with young children
08-15-2016
Pros: Quietness
Cons: Wish food was offered at reduced price for us
7.5
Timothy
Good
family with older children
08-15-2016
Pros:
Cons: The second year in a row, they did not have a record of my booking made online through Booking.com. This time, they at least upgraded me to another room, since the category I had reserved and paid for was unavailable.
9.2
Stanley
Wonderful
mature couple
08-14-2016
Pros:
Cons: It was dated, needs to be updated for the price of the rooms
8.3
Vanessa
Very Good
family with older children
08-13-2016
Pros: Breakfast is very good. A couple older staff members kind of cranky but otherwise everyone very nice. Spa was pleasant. Good stopover for us.
Cons:
9.6
Tonya
Exceptional
mature couple
08-02-2016
Pros: Gorgeous grounds. Very nice rooms, décor was wonderful.
Cons: Went to schedule a spa treatment, none were available.
10.0
Jeffrey
Exceptional
mature couple
07-30-2016
Pros: All amenities are there to enjoy yourself alone or as a couple. Loved the golf course although I only had the opportunity to play one of the two.
Cons: Everything was great!
9.2
Kristi
Wonderful
family with older children
07-25-2016
Pros: Prices great for room service. HOusekeeping was fast and friendly. Pool was lovely.
Cons: No wifi by the pool was an inconvenience, to say the least.
811 did not have a lock on the bathroom door, and the bathroom fan/light did not work. No microwave.
9.6
Linda
Exceptional
solo traveller
07-24-2016
Pros: beautiful resort with lots of amenities and reasonably priced for resort
Cons: concierge could have been a bit more helpful or knowledgeable about upcoming events at hotel
5.0
Peter
Fair
mature couple
07-24-2016
Pros:
Cons: Bed and linens were tired like most of the property. First front desk person was not very focused on customer service. Our Jr suite was not going to be ready so he simply told us to check back (no offer to hold our bags or notify us when the room was ready). Spa facilities waaaayyyyyy behind competition although our services (facial and a massage) were good
10.0
Patricia
Exceptional
mature couple
07-16-2016
Pros: Breakfast sausage & the breakfast menu.
Cons: Dinner choices
9.2
Sandra
Wonderful
solo traveller
07-14-2016
Pros: The massage at the spa was the best I have ever had!
Cons: Got stuck in a elevator, and it happened to others daily
10.0
Miranda
Exceptional
mature couple
07-13-2016
Pros: The place is GREAT! BEAUTIFUL
Cons:
7.9
Anonymous
Good
young couple
06-22-2016
Pros: The staff is friendly and helpful. Loved the spa area!!! Very central to shopping and dining !!!
Cons: Housekeeping doesn't have to knock at your door at 9 am when you are trying to sleep in! And the sound from the hallway is not blocked out at all. It felt like people were right in our room...
9.2
James
Wonderful
mature couple
06-21-2016
Pros: This is an inclusive resort property with all of the amenities that could compete anywhere.
Cons: Wait staff in restaurant could be upgraded. Not polished, does not seem to be well trained or supervised
9.6
Michael
Exceptional
family with older children
06-21-2016
Pros: Friendly,helpful, professional staff. Big comfortable rooms. Convenient location. Arrived early and they were able to accommodate our request for early checkin and an extra bed in the room.
Cons: Room decour were dated, but comfortable
9.6
Amy
Exceptional
review category group of friends
06-19-2016
Pros: The steak was the best Ribeye I have ever had in my life. The golf grounds were well maintained.The breakfast buffet was AWESOME as well.
Cons: No cons.
7.5
Mason
Good
young couple
05-31-2016
Pros: Staff was wonderful! Great People! The best thing about the stay.
Cons: I expected more amenities for the dollar amount.
5.0
Bobbi
Fair
family with older children
05-03-2016
Pros: Bed was great - location was good for what we needed. Gym, pool and spa were nice to have
Cons: Staff was rude and unhelpful especially front desk. Food was poor and expensive. Service was not impressive. Housekeeping didn't do much except change out towels. And why does a hotel of that caliber charge for using the pool tables that are in the middle of the cafe restaurant? Never heard of such a thing!
9.6
Anonymous
Exceptional
young couple
04-26-2016
Pros: The food is always delicious, and the wait staff always friendly and helpful.
Cons: Bed was hard.
8.3
Anonymous
Very Good
review category group of friends
03-27-2016
Pros: Staff very very helpful and pleasant, from beginning to end.
Cons: Room could have been roomier.
10.0
Sharon
Exceptional
review category group of friends
03-15-2016
Pros: The grandness of the facilities. This was my second stay here and I'm booked again for the end of the month. The facilities, service, food, all scream excellence! I love this place.
Cons: There was nothing that I didn't like. Absolutely no complaints.
10.0
Andy
Exceptional
mature couple
03-14-2016
Pros: Everything
Cons:
9.6
Nicole
Exceptional
mature couple
03-12-2016
Pros: Everything
Cons:
7.1
Karol
Good
solo traveller
03-03-2016
Pros:
Cons: The hotel was outdated, definitely needs a reno.
And I was one of MAYBE 5 guests in the entire place...it as virtually empty, and that made it a bit creepy.
9.6
Robert
Exceptional
family with older children
02-27-2016
Pros: Customer service of front desk staff and wait staff. We had a relatively large party and our waiter was very attentive, courteous and patient. The front desk staff was also very helpful. There was a mix up with our rooms; I "booked" adjoining rooms on the Booking site, only to discover at check-in that this hotel doesn't have adjoining rooms. However, they were very accommodating and searched until we are able to get rooms next to each other.
Cons: Booking.com advertised lower rates, but the staff assured me I could have received better rates going through them. Also, it would have been nice to know the hotel didn't offer adjoining rooms before we arrived to check in.
7.5
Ben
Good
solo traveller
02-21-2016
Pros: Nice restaurant. Courteous staff.
Cons: I made my reservation online with Booking .com but the hotel could Not find my reservation, even tho I gave them my confirmation number and showed them the email confirmation. Check in took 30 minutes and caused me to be late for an appointment.
8.8
Joseph
Excellent
mature couple
02-16-2016
Pros: Friendliness of staff
Cons:
10.0
Rochelle
Exceptional
mature couple
02-16-2016
Pros: We had dinner in the restaurant without reservations. They were out of the dessert we ordered and allowed us to choose another free, compliments of the house. It snowed while eating dinner (beautiful).
Cons:
7.9
Almost
Good
young couple
02-16-2016
Pros: We like the secluded area. The room was nice.
Cons: We were not able to get a message, because they were booked solid for the holiday, get more staff!!!! We still want our messages.
9.6
Xaviette
Exceptional
young couple
02-16-2016
Pros: Food was great.
Cons: Bed could have been softer.
2.9
Anderson
Poor
young couple
02-08-2016
Pros: The lobby
Cons: Despite the name of this facility, our first (and probably last) experience with the Grandover was far from grand. It appears this facility has dedicated their primary focus to the lobby and conference areas. The lobby is indeed grand and set a very false expectation for the actual guest rooms, which looked like they came straight out of the 1970s. From the age-stained faceplates and bleach stained ottoman to the hard king sized mattress, the room fell far from the expectations that the name of the hotel and appearance of the lobby suggested. I believe the quality of the room did not match the rate that was charged in the least.Not only was the quality of the rooms less than exceptional, the manner of the house keeping staff was very poor as well. In the early hours of our departure morning, we were jolted from a not so restful sleep (due to the aged, hard mattress) by the sounds of what seemed to be someone attempted to force entry into our room....while we were still there! The house keeping staff member first knocked on the door, which is totally acceptable, but what happen next was far from that. When there was no response to their knocks, the staff member proceeded to unsuccessfully attempt to open the door, as we had secured the latch near the top of the door. After realizing the latch was locked and after slamming and forcefully opening the door several times in attempts to undo the latch, the staff member proceeded to crack the door, slide their hand in, and attempt to dislodge the security latch! We found this completely unacceptable - even if the staff member thought the latch had secured by mistake. Anyone who has used the extra security latch can realize there is no way a person can vacate the room and secure the latch behind them. With that being said, we found the actions of that staff member to be completely out of line.
9.2
Lloyd
Wonderful
solo traveller
01-31-2016
Pros: Beautiful hotel!
Cons: A little out of the way, but still great!
5.0
Allen
Fair
young couple
12-31-2015
Pros:
Cons: The bellman never offered to open any doors. The water pressure was HORRIBLE,it took about 6 min. for the water to get Luke warm and that was as warm as it would get. There was sticky residue all over the desk in our room. I would not recommend to anyone.
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