Just east of downtown, this hotel offers large rooms, all with comfortable seating areas and pull-out sofas.
Smoke free premises. 70 units. 2 stories, interior corridors. Accessibility (Call).
Pros: Breakfast was fine
- Enjoyed having a couch instead of two beds.
-And really liked the bigger bathroom, especially having enough counter space.
Cons: Bed comfort -- sleep on select comfort at home so any other bed doesn't compare.
A bigger sign for out-of-towners to see a little easier would of been nice.
9.2
Jeffrey
Wonderful
family with older children
09-13-2016
Pros: Included breakfast which had good food selection. Staff was great. Room very comfortable.
Cons: Nothing in particular.
10.0
Marcie
Exceptional
solo traveller
09-08-2016
Pros: staff were incredibly nice and accommodating. rooms very comfortable. loved treadmill
Cons: nothing
10.0
John
Exceptional
young couple
09-04-2016
Pros: The staff was really nice and the rooms where excellent
Cons: More vending machines there was only one soda machine and one snack machine all on the first floor
8.3
Johnny
Very Good
young couple
09-01-2016
Pros: Good location for us. Hotel much better than several years ago.
Cons: Pillows too big and too hard.
7.5
Joann
Good
family with young children
08-30-2016
Pros: good service.
Cons:
10.0
Fred
Exceptional
mature couple
08-29-2016
Pros: We stay at this hotel alot, and we are very happy with the improvements to the hotel. We look forward to seeing the hotel when everything is completed.
Cons:
10.0
David
Exceptional
review category group of friends
08-24-2016
Pros: Fresh fruit
Cons: Limited
8.8
Adelaide
Excellent
family with older children
08-18-2016
Pros: The bed was super comfortable. The breakfast was also generous and with hot coffee available 24 hours. Great value
Cons: I had to stop ad think what I did not like and I can't think of anything!
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
08-16-2016
Pros: clean, friendly staff, easy access to main roads
Cons:
7.5
Doris
Good
family with older children
08-13-2016
Pros: The staff was very nice,the rooms were clean and smelled nice when we first entered.
Cons: They charge more the second night when the fist two nights should have been the same because I used booking.com. I added a third night later on at the front desk. I didn't notice until I returned home.
5.4
Sally
Fair
mature couple
08-12-2016
Pros: Most everything was average.....I don't remember the breakfast because the area was so full of little league players and their parents that we couldn't really serve ourselves or even have a conversation because it was so loud and crowded
Cons: The hotel was full of kids running up and down the halls, yelling and slamming doors. Lobby was full of parents and children and so loud that I couldn't hear the clerk checking us in. I asked for a room away from the teams, but told there were none unless I paid an extra $30.00. No Manager on the premise, and no one keeping things under control. Phone rang twice while I was checking in from other guests complaining. NOT an enjoyable night for two people who were tired when they got their.
10.0
Polly
Exceptional
family with older children
08-08-2016
Pros: I have stayed at this hotel twice and I have felt safe there each time. The rooms are very clean and the staff is very helpful.
Cons:
10.0
Renate
Exceptional
solo traveller
07-28-2016
Pros: Bed and bedding were fantastic. I didn't have breakfast but the coffee was pretty good.
Cons:
6.7
Mb
Pleasant
mature couple
07-25-2016
Pros: The room was clean and our reservation was ready to go with little wait. The staff responded to a request to quiet the folks on our hallway - twice.
Cons: The noise level on our hall, due to an apparent baseball tournament, was really unbelievable. Doors slamming and young guys unsupervised. Your staff did come up and eventually got them to settle down. The doors to the hallway show lots of light all the way around and should be fixed. This also adds to the hallway noise issue. We placed towels at the bottom to help.
9.0
Sandee
Wonderful
solo traveller
07-22-2016
Pros:
Cons: I asked for an email receipt but did not receive one.
8.8
Larry
Excellent
mature couple
07-18-2016
Pros: Very clean.
Cons: There was a youth baseball team or teams in the hotel and were quite noisy. Running down the halls.
8.8
Conferencing
Excellent
solo traveller
07-12-2016
Pros: Good bed.
Good breakfast choices
Cons: Exercise room equipment broken. Room hot.
8.3
Catherine
Very Good
family with older children
07-01-2016
Pros: The staff was very friendly and helpful. The room was very clean.
Cons:
10.0
Alicia
Exceptional
family with older children
07-01-2016
Pros: I think the room must have been the cleanest hotel room I have ever been in. The staff was so pleasant.
Cons:
7.1
Douglas
Good
solo traveller
06-24-2016
Pros: All personnel we helpful courteous and friendly.
Cons: Bad leak in bathroom. I had to mop up the floor. Bathroom tub above my room leaked.
10.0
Tanya
Exceptional
family with older children
06-23-2016
Pros: The neatness of the room and facility was wonderful. Excellent staff and very friendly and courteous. My stay with Best Western was wonderful.
Cons:
10.0
Maureen
Exceptional
family with older children
06-20-2016
Pros: Beautiful hotel; impeccably clean and wonderful staff. Loved the pool and yummy breakfast!
Cons:
10.0
Roy
Exceptional
solo traveller
06-07-2016
Pros: Large space to move around!
Cons: Fruit in the afternoon
10.0
Lakeanna
Exceptional
mature couple
06-05-2016
Pros: Breakfast was full breakfast. Food was good and snacks in the evening were an added bonus.
Cons:
10.0
Alice
Exceptional
Family with Teens
05-31-2016
Pros: easy to check in and out
Cons: no
7.9
Teresa
Good
solo traveller
05-26-2016
Pros: I liked the customer service when I checked in. I was greeted with a smile. I was greeted the same way when I checked out. Staff very friendly and accommodating.
Cons: When I first entered the room it had a smell but once I turned the air on I couldn't smell it so much. If I had to guess I believe it was coming from the carpet.
9.2
David
Wonderful
mature couple
05-18-2016
Pros: Breakfast and Managers reception were both plus features.
Cons: TV channels limited and channel list incomplete and with errors. remote was rudimentary and instructions on TV not available on remote
10.0
Anthony
Exceptional
mature couple
05-17-2016
Pros: The breakfast setting
Cons: Some children running around without adult supervision.
6.3
Margaret
Pleasant
family with older children
05-03-2016
Pros:
Cons: 1.Over Booked~Did not have EITHER room available that I booked (had booked 2 Queen Suites)
2. I had booked 2 rooms~only had ONE replacement room (a King Suite)~other couple had to drive 2 hours HOME only to return by 7:30 the following morning
3. After apologizing and claiming they did not KNOW how this had happened and checking the "reservation notebook" numerous times~a young lady came up and FOUND my confirmation fax~ So I said so YOU ALL dropped the ball with the reservations and Tyler, the young man at the desk said "Yes"~they HAD paperwork,but only ONE room had been put in system~but claimed that they had been having trouble with booking.com~I suggested that maybe they need not affiliate with the service if there had been NUMEROUS problems/complaints In addition, they suggested that from now on I contact the hotel directly
4. When we got to our floor, there was a young man with NOTHING but a towel on walking the hall~LOUD vulgar language and slamming doors~there was a DEFINITE party going on~RIDICULOUS
5. And to top it all off...I STILL had to pay for my room!!!
I WILL be contacting the Better Business Bureau and I will NOT be using Booking.com NOR Best Western Plus Suites in Greenville, NC again if I can help it!
The staff was apologetic, but that didn't provide the other couple a place to STAY!!!
9.6
Alexis
Exceptional
family with young children
05-02-2016
Pros: Breakfast selection and very comfy beds. Thanks also for the manager reception.
Cons:
8.8
Billc336
Excellent
mature couple
05-02-2016
Pros: Accomodations were very good.The bed was most comfortable and the room was very clean.
Cons: The desk clerk was engaged in a conversation on our arrival, with whom we don't know. She asked what we needed. We told her we had a reservation for that night. After checking her screen, she very curtly informed us that our reservation was for the next night. I showed her our reservation on my phone which gave the correct date of check in, the day we arrived. She informed us that she would "change it in the system" and wanted to know with whom we had made the reservation. After being told the reservation had been made thru booking.com she changed her attitude. But,when asked if we could upgrade and pay the difference for a spa room, we were told that we couldn't, and then was given a price of $100 to do so. After being given the key cards to our room, I apologized for interrupting her, and told her to have a good rest of the day.
10.0
Susan
Exceptional
family with older children
05-01-2016
Pros: Breakfast was great
Cons:
6.3
Unhappy
Pleasant
solo traveller
04-30-2016
Pros:
Cons: Made arrangements on phone the day prior to arriving with staff member who stated that a late departure (at 1:00pm) was okay (NeNe); however, when checking in was told it could only be 12:00pm; they couldn't possibly do 1:00 (even though was told it was okay day before). When checking out they wanted to charge me extra because I didn't check out at 11:00am...supposedly the clerk "forgot" to write info down BOTH TIMES. Charged me $20 extra on my credit card when I received the bill (above the amount given by booking.com) NOT happy
10.0
Cory
Exceptional
Business Traveler
04-29-2016
Pros: Great hotel. Staff was friendly and the rooms were very clean. Breakfast was very good as well.
Cons:
10.0
Eugene
Exceptional
mature couple
04-26-2016
Pros: Everything and everyone the facilty and staff was awesome
Cons:
10.0
Edward
Exceptional
mature couple
04-25-2016
Pros: very nice room. Excellent Chinese restaurant nearby
Cons:
10.0
D'artagnan
Exceptional
young couple
04-24-2016
Pros: The King's room we stayed in was cool...pretty cool
Cons:
10.0
Verified Hotel Guest
Exceptional
Senior Traveler
04-18-2016
Pros: Everything was great from the time we checked in to the room, breakfast and check out. very friendly stall. will stay again when we are in Greenville, NC
Cons:
10.0
Robert
Exceptional
family with older children
04-14-2016
Pros: Clean friendly stay. That simple
Cons:
4.2
Peter
Disappointing
mature couple
02-16-2016
Pros: Far enough away from the convention and town centers to have availability on short notice. Large rooms. Easy access to Greenville Blvd and to commercial businesses in the area.
Cons: lumpy, soft bed, decrepit bedspread, outside pool (indoor would have been nice), unfriendly check-in check-out staff (breakfast staff was great), bathroom not clean
9.0
Ron
Wonderful
Traveling as Couple
02-05-2016
Pros: When we walked in we found that it was a managers reception evening, and snacks were available in the lobby. What fun!
Cons:
10.0
Susanne
Exceptional
solo traveller
01-18-2016
Pros: Great service; great room; great value. ECU parent so working my way through Greenville hotels. Best so far, by far. AND, they are renovating so will be even better.
Cons: Nothing
9.5
Dorothy
Exceptional
solo traveller
01-05-2016
Pros: The breakfasts had a very good selection. I was graciously given a shower cap which I had forgotten.
Cons:
10.0
Girly
Exceptional
mature couple
11-01-2015
Pros: Liked the Best Western experience as I had never used this hotel chain. Everything was top notch and it was a great bargain. Breakfast and the Manager's Reception were awesome!
Cons:
10.0
Julia
Exceptional
Traveling as Couple
10-19-2015
Pros: The location!
Cons: Our room was at the end of a long corridor, a good distance from the elevator. There weren't any luggage carts available so it was somewhat difficult carrying out things the long distance.
10.0
Kelly
Exceptional
Solo Traveler
09-24-2015
Pros: Large suite, excellent staff, very clean and the most comfortable beds!!! Would definitely stay here again.
Cons:
7.5
Annette
Good
mature couple
08-24-2015
Pros:
Cons: Air conditioning. . Had to get up a couple times in the night to turn it down. Would not keep cool.
9.6
Kevin
Exceptional
mature couple
08-10-2015
Pros: Great beds! Loved the pillows.
Cons:
7.5
Susanne
Good
family with older children
08-10-2015
Pros: Room and bathroom clean. Room was spacious. Had plenty of hangers. Bed was comfortable. Plenty of towels and had shampoo, conditioner, soap and lotion. Pan caking making machine at breakfast was fun.
Cons: Bathroom had some mildew in grout on outside of tub where it meets the floor. Location is off a service road so you could walk up to a drug store but otherwise kind of isolated. Breakfast ho-hum with largely pre-packaged grab and go items. Appeared to have a nice assortment of coffee options in hotel room but as a tea drinker, would have appreciated a tea bag or two.
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