Top 20% of hotels within each Diamond Rating level, based on overall inspection scores.
A Rated
Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Rooms feature contemporary décor, including large desks, and comfortable bedding with duvets. Studio suites offer expanded floor space, with conversational seating and 42-inch panel TVs. Cookies, fruit and other treats are offered in the lobby daily. Waffles are included in the continental breakfast.
64 units. 2 stories (no elevator), exterior corridors. Accessibility (Call).
Pros: The cleanliness was awesome and the service good.
Cons: We arrived very late and there were people loitering outside in the parking lot and hallways. We prefer inside carded rooms and hallways.
1.0
Anonymous
Very Poor
07-21-2017
Pros: great location
Cons: no spa tube toilet seat broken iron didn't work no jet bath tube like it said on the website
10.0
Anonymous
Exceptional
07-04-2017
Exceptional
Pros: convenient to my daughters house
Cons:
10.0
Anonymous
Exceptional
06-10-2017
Great Place to Stay in...
Pros: Great staff! Comfortable room.
Cons: Nothing
8.8
Anonymous
Excellent
06-03-2017
Fab breakfasts !!!!
Pros: Breakfasts
Cons: We couldnt get in our room till after 11pm !!! Maintanance had to change the whole door enrty mechanism they couldnt give us amother room as full .... we had flown from the uk and were exausted !!! All we wanted to do was shower and sleep !!!!
4.6
Anonymous
Disappointing
05-15-2017
Rude night staff
Pros: the tv was nice
Cons: I called & asked for availability. it took 10 mins to confirm w/my husband we would stay there. I came to booking.com & reserved the last non smoking 2 bed room. This was around 2am. When we arrived we were told we had to wait bc she was doing her night audit. Fine, but we were exhausted at 330am from a 10 hour drive. When she finally finds my reservation I am told I should have booked w/her on the phone since she rented my room. Excuse me? Nono. She then proceeded to tell me it wasnt "her fault" as the hotel is 24hours. Um, how about you check your reservations?
She then asked if it had to be non smoking? yes...it did as my husband as COPD and I wasnt about to let my kid roll around a smoke filled mattress. She rolled her eyes and said "fine...Ill put you in a suite for tonight, buy check out is at 11" I said thank you & she proceeded to tell me I was lucky bc that is $50 more a night.
ok...not my problem you rented my room. Mind you all of this is AFTER she took my payment. So I was out $335. I couldnt have gotten another room if I tried.
The next morning the new girl was great. Let us stay in the suite. When I came down at 1am the following night bc the key didnt work, I found the same girl I dealt with before asleep on the couch. When she woke up I told her the key didnt work. She asked my room number & when I told her she said "why you still in that room?" all offended like. When I told her that I was allowed to stayn she walked away & said "what the f**k"
Thats not ok. Also had mildew on the carpet & there was mold on a frozen hashbrown I had gotten at the free breakfast
9.2
Anonymous
Wonderful
05-10-2017
Enjoyable Stay
Pros: Sometimes I like to get away and look at different areas of North Carolina. What brought me to come to Monroe NC was the fact that I'm thinking about purchasing a home in this location. So after making several trips through booking.com I found this location. Oh my Goodness the young lady at the front desk was polite and very attentive into getting me into my room. My wait was not very long. Once in my room I was very pleased the room was very clean and with just a little adjustment to the temperature very welcoming. I was able with no problem have several choices of restaurants in walking distance from the hotel. i could not believe how quiet and peaceful which was extremely important to me as well as safety and comfort. The following morning woke up and went and had breakfast in the lobby and I was totally impressed the selection was amazing you had so many choices. I cannot wait for my return visit to this location.
Cons: There was a spider in the room and it took a while for me to get the temperature right in the room
9.6
Anonymous
Exceptional
05-09-2017
Great stay!!
Pros: The breakfast was spectacular, lots of choices and a wide variety!
Cons: $25 deposit required on my card even after paying a pricy fee for the room.
8.8
Anonymous
Excellent
05-02-2017
Fabulous
Pros: good location, bed, shower. Very nice people. Microwave oven in room.
Cons: No kettle in room, but hot water is available anytime in lobby.
8.0
Anonymous
Very Good
04-11-2017
Very good
Pros:
Cons: Bathroom is way to small. No room in the shower, too narrow and short, couldn't move without touching the wall/safety handles and the shower curtain, and had to squat down to get face and head wet. No where to set shampoo bottles as everything is curved and slanted, bottles kept falling.
10.0
Anonymous
Exceptional
03-25-2017
Everything We Needed
Pros: Newness
Cons:
8.8
Anonymous
Excellent
03-25-2017
Fabulous
Pros: Good breakfast bar. Someone was at desk for late night checking. Nice bed. A/c unit ran smooth and relatively quiet. They even had a drape clip to hold the drapes completely closed. Good value.
Cons:
9.2
Anonymous
Wonderful
02-19-2017
Relaxing
Pros: Did not have breakfast.
Cons:
8.3
Anonymous
Very Good
01-21-2017
Quiet, restful stay.
Pros: Check in and out was fast and easy . Staff were friendly and professional. Location was great for our holiday visit. Room was comfortable and quiet.
.
Cons: TV did not have Hallmark channel
Could not watch Christmas show that I had been waiting for
7.1
Anonymous
Good
01-20-2017
Ok hotel
Pros:
Cons: During my morning check out I was awoken by someone outside of my room blowing the parking lot with a leaf blower.This noise was very disturbing. They should have completed this during lunch hours.
10.0
Anonymous
Exceptional
01-17-2017
My stay was wonderful
Pros: The bed
Cons: Better breakfast
7.9
Anonymous
Good
12-07-2016
Great place for the money....
Pros: Place was old style but in great shape, clean and staff were some really sweet ladies.
Cons:
10.0
Anonymous
Exceptional
12-05-2016
Exceptional
Pros:
Cons: There was not a hot breakfast that was a big let down
10.0
Anonymous
Exceptional
12-01-2016
Nice place to stay
Pros: Very clean and quiet. Staff was very friendly. Bed very comfortable
Cons: Breakfast could have had a better selection
9.6
Anonymous
Exceptional
11-10-2016
Excellent from top to bottom!!!
Pros: Staff was all so friendly and helpful.
Cons: A little better on the price.
10.0
Anonymous
Exceptional
10-31-2016
Everything was cleaned to my...
Pros: They upgraded my room to a suite! I told them I was having friends come with me and they took that into consideration!
Cons: Everything was grease!
10.0
Anonymous
Exceptional
09-28-2016
It was awesome experience.
Pros: We were upgraded to a suite and we loved it. The room was awesome and the staff was courteous and accommodating.
Cons: There was absolutely nothing that we didn't like.
10.0
Anonymous
Exceptional
08-23-2016
Excellent Place to Stay
Pros: The ladies managing the front desk were by far the friendliest and most helpfuI have ever had the pleasure of speaking with at any hotel I have stayed in.
The room was immaculately clean!
Cons: I have no complaints.
10.0
Anonymous
Exceptional
07-04-2016
Exceptional
Pros:
Cons: Wish they had vent system in bathroom by shower.
7.5
Anonymous
Good
05-12-2016
It was an overall pleasant...
Pros: I had an unexpected change to my stay at Best Western and Kellie help me change my stay. She was accommodating and that made me more comfortable. I feel BW staff were thoughtful and will stay again when the opportunity presents itself. Thank you, Kellie!!!
Cons:
6.7
Anonymous
Pleasant
04-26-2016
OK but doubt I'll stay...
Pros: The room was very clean and staff were nice.
Cons: They charged my debit card for the full room amount even though on booking.com it said the card was just to hold the room. I was told they are individually owned and the manager did that. They also charged an additional 25 deposit for damages, but credited that on check out. The bed was horribly uncomforabe.
10.0
Anonymous
Exceptional
04-05-2016
a very clean and great...
Pros: I was traveling to Monroe North Carolina from Ohio for a funeral. Liz, the front desk clerk went beyond
expectations to welcome me at the Best Western. I called from the Highway requesting an early check in. When I arrived I was greeted by my name before I even checked in and my very clean upgraded room was ready. Under the crcumstances from which I was there she made things even more comforting than I could have ever expected. The entire staff at this hotel was pleasant and very kind. I thank you Liz for all that you did to make my short time at the Best Western pleasant!!!
Cons:
6.3
Anonymous
Pleasant
09-26-2015
Pleasant
Pros: We were upgraded to a suite room.
Cons: the tub drain plug did not work. Also the air conditioner made the room very damp.
;detailController.handleFacebook('SEO','Best Western Inn & Suites Monroe', '104472', 'ACCOMMODATION', '2', '', '', 'http://tdr.aaa.com/tdr-images/images/property_photo/accommodation/104472H1.jpg', 'Monroe', '', '', '', '');){kind=link}
;detailController.handleTwitter('SEO','Best Western Inn & Suites Monroe', '104472', 'ACCOMMODATION', '2', '', 'http://tdr.aaa.com/tdr-images/images/property_photo/accommodation/104472H1.jpg', 'Monroe', '', '', '', '');){kind=link}
