Best Western Inn & Suites Monroe

AAA Inspector Rating
Very Good
26 Guest Ratings
2316 Hanover Dr
Monroe, NC 28110- Map It
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AAA Inspector Rating Details (scale 1-5)
Public Areas2.5
AAA Inspector Notes
Rooms feature contemporary décor, including large desks, and comfortable bedding with duvets. Studio suites offer expanded floor space, with conversational seating and 42-inch panel TVs. Cookies, fruit and other treats are offered in the lobby daily. Waffles are included in the continental breakfast. 64 units. 2 stories (no elevator), exterior corridors. Accessibility (Call).

Amenities & Services

Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Business Center
Jct US 601, 1.3 mi w on US 74, just s. 2316 Hanover Dr 28110.
AAA Benefit
Members save 10% or more and earn 10% bonus Best Western Rewards® points when booking AAA rates!
Dining & Entertainment
Business Services
Available on premises
Room Amenities
refrigerators, microwaves, coffeemakers, high-speed Internet, wireless Internet.
Sports & Recreation
limited exercise equipment.
Guest Services
valet and coin laundry.
7 day cancellation notice.

Guest Ratings

Very Good
Based on Ratings from 26 guests
Showing reviews 1 - 5 of 25
family with young children
Pros: the tv was nice
Cons: I called & asked for availability. it took 10 mins to confirm w/my husband we would stay there. I came to & reserved the last non smoking 2 bed room. This was around 2am. When we arrived we were told we had to wait bc she was doing her night audit. Fine, but we were exhausted at 330am from a 10 hour drive. When she finally finds my reservation I am told I should have booked w/her on the phone since she rented my room. Excuse me? Nono. She then proceeded to tell me it wasnt "her fault" as the hotel is 24hours. Um, how about you check your reservations? She then asked if it had to be non smoking? did as my husband as COPD and I wasnt about to let my kid roll around a smoke filled mattress. She rolled her eyes and said "fine...Ill put you in a suite for tonight, buy check out is at 11" I said thank you & she proceeded to tell me I was lucky bc that is $50 more a night. ok...not my problem you rented my room. Mind you all of this is AFTER she took my payment. So I was out $335. I couldnt have gotten another room if I tried. The next morning the new girl was great. Let us stay in the suite. When I came down at 1am the following night bc the key didnt work, I found the same girl I dealt with before asleep on the couch. When she woke up I told her the key didnt work. She asked my room number & when I told her she said "why you still in that room?" all offended like. When I told her that I was allowed to stayn she walked away & said "what the f**k" Thats not ok. Also had mildew on the carpet & there was mold on a frozen hashbrown I had gotten at the free breakfast
solo traveller
Pros: Sometimes I like to get away and look at different areas of North Carolina. What brought me to come to Monroe NC was the fact that I'm thinking about purchasing a home in this location. So after making several trips through I found this location. Oh my Goodness the young lady at the front desk was polite and very attentive into getting me into my room. My wait was not very long. Once in my room I was very pleased the room was very clean and with just a little adjustment to the temperature very welcoming. I was able with no problem have several choices of restaurants in walking distance from the hotel. i could not believe how quiet and peaceful which was extremely important to me as well as safety and comfort. The following morning woke up and went and had breakfast in the lobby and I was totally impressed the selection was amazing you had so many choices. I cannot wait for my return visit to this location.
Cons: There was a spider in the room and it took a while for me to get the temperature right in the room
family with young children
Pros: The breakfast was spectacular, lots of choices and a wide variety!
Cons: $25 deposit required on my card even after paying a pricy fee for the room.
young couple
Pros: good location, bed, shower. Very nice people. Microwave oven in room.
Cons: No kettle in room, but hot water is available anytime in lobby.
Very Good
family with young children
Cons: Bathroom is way to small. No room in the shower, too narrow and short, couldn't move without touching the wall/safety handles and the shower curtain, and had to squat down to get face and head wet. No where to set shampoo bottles as everything is curved and slanted, bottles kept falling.
Showing reviews 1 - 5 of 25