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Best Western Inn & Suites Monroe

AAA Inspector Rating

8.7

Excellent

27 Guest Ratings

2316 Hanover Dr

Monroe, NC 28110- Map It

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AAA Inspector Notes

Rooms feature contemporary decor, including comfortable bedding with duvets and large desks. Studio suites offer expanded floor space, with conversational seating and 42-inch panel TVs. Cookies, fruit and other treats are offered in the lobby daily. Waffles are included in the continental breakfast. 64 units. 2 stories (no elevator), exterior corridors. Accessibility (Call).

More about Monroe, NC More Hotels in Monroe, NC

Amenities & Services

WiFi

Swimming Pool

Pets Allowed

Fitness Center

ECO Friendly

Electric Charging

Accessible

Business Center

Type

Motel

Location

Jct US 601, 1.3 mi w on US 74, then just s. 2316 Hanover Dr 28110.

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Pool

outdoor.

Dining & Entertainment

nearby.

Business Services

Available on premises

Room Amenities

refrigerators, microwaves, coffeemakers, high-speed Internet, wireless Internet.

Sports & Recreation

limited exercise equipment.

Guest Services

valet and coin laundry.

Guest Ratings

OVERALL GUEST SCORE

Excellent

Based on Ratings from 27 guests

Showing reviews 1 - 5 of 19

10.0

Amy

Exceptional

solo traveller

08-23-2016

Pros: The ladies managing the front desk were by far the friendliest and most helpfuI have ever had the pleasure of speaking with at any hotel I have stayed in. The room was immaculately clean!

Cons: I have no complaints.

10.0

James

Exceptional

mature couple

07-04-2016

Pros:

Cons: Wish they had vent system in bathroom by shower.

7.5

Gary

Good

mature couple

05-12-2016

Pros: I had an unexpected change to my stay at Best Western and Kellie help me change my stay. She was accommodating and that made me more comfortable. I feel BW staff were thoughtful and will stay again when the opportunity presents itself. Thank you, Kellie!!!

Cons:

6.7

Elizabeth

Pleasant

solo traveller

04-26-2016

Pros: The room was very clean and staff were nice.

Cons: They charged my debit card for the full room amount even though on booking.com it said the card was just to hold the room. I was told they are individually owned and the manager did that. They also charged an additional 25 deposit for damages, but credited that on check out. The bed was horribly uncomforabe.

10.0

Roxanne

Exceptional

family with older children

04-05-2016

Pros: I was traveling to Monroe North Carolina from Ohio for a funeral. Liz, the front desk clerk went beyond expectations to welcome me at the Best Western. I called from the Highway requesting an early check in. When I arrived I was greeted by my name before I even checked in and my very clean upgraded room was ready. Under the crcumstances from which I was there she made things even more comforting than I could have ever expected. The entire staff at this hotel was pleasant and very kind. I thank you Liz for all that you did to make my short time at the Best Western pleasant!!!

Cons:

6.3

Florida

Pleasant

family with older children

09-26-2015

Pros: We were upgraded to a suite room.

Cons: the tub drain plug did not work. Also the air conditioner made the room very damp.

7.0

Verified Hotel Guest

Good

Business Traveler

09-12-2015

Pros: Hotel is very clean. Staff are extremely nice.

Cons: Since you cannot mention uh.. well you know. I will just say that many people that have wife beaters on and pants sagging were walking around the hotel everywhere.. did not feel safe/comfortable. POOR breakfast limited choices.

9.0

Verified Hotel Guest

Wonderful

Traveling as Couple

08-20-2015

Pros: Cleanliness of the room.

Cons: My room was suppose to be for double occupancy.

1.0

Kenneth

Very Poor

Traveling as Couple

08-12-2015

Pros: great location

Cons: no spa tube toilet seat broken iron didn't work no jet bath tube like it said on the website

6.0

Patricia

Pleasant

Senior Traveler

08-05-2015

Pros: The cleanliness was awesome and the service good.

Cons: We arrived very late and there were people loitering outside in the parking lot and hallways. We prefer inside carded rooms and hallways.

10.0

Audra

Exceptional

review category group of friends

05-26-2015

Pros: Comfortable beds. Quiet. Easy access. Friendly and helpful staff.

Cons:

10.0

Jill

Exceptional

family with older children

05-17-2015

Pros: Room was clean and comfortable. Excellent breakfast selection.

Cons:

8.8

James

Excellent

mature couple

03-04-2015

Pros: comfort and cleanliness

Cons:

10.0

Lisa

Exceptional

family with older children

03-01-2015

Pros: Clean rooms, nice front desk workers. Courteous. Nice having the brownies and fruit available when we arrived in the lobby after a long drive. Convenient area for restaurants of any kind.

Cons: The lady who worked the breakfast was too mouthy and rude at some points. Obviously her personality. Hate to criticize someone in the service industry but this person should provide more "sunshine" in the morning and not make you feel you made a mistake coming to breakfast and messing up her areas or making it inconvenient for her to have to move around you while you're preparing your breakfast. She shoved chair into my husband's leg several times cause that empty chair was in her way. At 8:00 she announced it was good she only had one more hour of this. I thought strange since front desk aids breakfast was available till at least 10.

8.8

Morton

Excellent

solo traveller

02-08-2015

Pros: My room cleanliness.

Cons: Room was at bottom of stairway and oppisite vending machine hince noise. Would have expected more for an early reswervation.

6.3

Anonymous

Pleasant

solo traveller

02-05-2015

Pros:

Cons: Remote to television didnt work for 2 of the 3 day stay. Only turned on/off the TV. Needed programmed to change channels.

7.5

Geoffrey

Good

solo traveller

11-23-2014

Pros: Staff very friendly and helpful. Room very clean. Wifi easy to use.

Cons: I did not like the pillows. Way too small and thick.

10.0

Anonymous

Exceptional

mature couple

11-12-2014

Pros: Great location convenient to event and dining.

Cons: Prefer hotels without outside entry. Hallways and indoor entry make me feel more secure.

9.6

Anonymous

Exceptional

solo traveller

10-09-2014

Pros: The hotel is very clean and staff is very friendly, helpful and accommodating. Its location is central, within walking distance of restaurants, pharmacies, a grocery store and more.

Cons: This was out of the control of the hotel, but it's located near an area where trains constantly blow their whistles early morning and evening. It's not enough to keep you awake, but it's enough to be annoying.

Showing reviews 1 - 5 of 19