Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Rooms feature stylish décor with a dark brown accent wall and pops of orange. The dark furnishings are embellished with metallic trim and include a large desk with ergonomic chair. Rooms feature either a king or two queen beds with triple-sheeting. Some rooms with a king bed have a pull-out love seat. Complimentary hot breakfast is served in the second floor breakfast room, with pancakes, cinnamon rolls, eggs and more offered. The brick-walled pool area, open in summer, gets lots of morning shade.
Smoke free premises. 95 units. 4 stories, interior corridors. Accessibility (Call).
Pros: Easy quick access to hwy. Good breakfast. Friendly staff.
Cons: Paint and carpet in room needs updating
10.0
Anonymous
Exceptional
08-11-2017
Pros: This hotel was a great value. Clean and updated. Quiet. Friendly staff!
Cons: Can't complain!
9.0
Anonymous
Wonderful
08-11-2017
Pros: Location, nice room and staff was good too.
Cons: Microwave kept going off few times, was not sure why and was not comfortable using it.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Very nicely and newly modeled
Cons: Bath fixtures did not function well. No bath fan.
7.9
Anonymous
Good
04-28-2016
Good
Pros:
Cons:
7.9
Anonymous
Good
09-17-2015
Good
Pros:
Cons:
9.6
Anonymous
Exceptional
08-12-2017
Excellent, will stay here again....
Pros: Staff is VERY helpful and the bed is quite comfortable and breakfast is good. TV was new and large with great picture. Area is good for access to golf events, dining options and shopping. I needed a cab and Kia (at front desk) made the arrangements for a reliable cab co. and driver. Hotel was very clean, even in full capacity conditions. For dinner, try the Sky Asian Bistro next door, outstanding.
Cons: The half refrigerator developed a slight leak, solvable with a hand towel, but I did not report it until we checked out, as we were not using it. I feel sure that if I had mentioned it to the staff during our stay, it would have been fixed in a hurry. They were so helpful for anything we needed.
10.0
Anonymous
Exceptional
08-10-2017
Excellent!!!
Pros: New motel nice furnishings , spacious room !
Cons:
10.0
Anonymous
Exceptional
08-07-2017
Very nice staff. Clean rooms
Pros: Very clean hotel. Wish we booked best western for the rest of our trip.
Cons:
10.0
Anonymous
Exceptional
08-07-2017
Exceptional
Pros: The price for the comfort and cleanliness of the room was right on point.
Cons:
10.0
Anonymous
Exceptional
08-06-2017
Exceptional
Pros: Excellent location
Cons:
9.6
Anonymous
Exceptional
08-01-2017
For the price and our...
Pros: I think the staff were wonderful. Everyone I met was pleasant, well spoken, intelligent and really knew their responsibilities. The cleanliness of the entire place lived up to its reputation. The air conditioning was perfect and the beds were very comfortable. It was quiet, very reasonably priced,and very relaxing with excellent staff!
Cons: I didn't like the processed breakfast menu. Pancakes out of a bag are not real food and most of the breakfast was baked/bread/sugared. I healthier option with real food made on the premises should be considered for the future. Also, there wasn't a blowdryer in the room, which is a small thing but sometimes convenient. The pool lounge chairs never seemed to have padding on them. The inconsistent wifi was a bother too.
9.6
Anonymous
Exceptional
07-31-2017
Nice area to stay
Pros: Room was very clean. Comfortable beds with good quality linens and extra pillows. Loved having a refrigerator and microwave in the room. The hot breakfast buffet was very good and kept well stocked or replenished as needed. Staff was friendly and helpful. Ample parking. Very nice area of town with a variety restaurants and some shopping within walking distance or just a short drive away.
Cons:
8.3
Anonymous
Very Good
07-27-2017
Great housekeeping, need to be...
Pros: The room was cleaner than my own house, and the breakfast staff was friendly and helpful. Great housekeeping and beautiful room.
Cons: The person at the reception was okay, but was cold when I called because I had questions and when I walked in. They were not rude but very cold and unfriendly and the swimming pool is very small.
8.8
Anonymous
Excellent
07-25-2017
The room was nice and...
Pros: The breakfast was terrible!
Cons: Didn't like the breakfast at all! Need to do better.
9.6
Anonymous
Exceptional
07-24-2017
Great place!
Pros: Very clean hotel and friendly staff. This was my first time at a best western so was a little skeptical but would definitely stay there again if I'm in Charlotte
Cons:
7.5
Anonymous
Good
07-20-2017
Good
Pros: The room was nice and the location for shopping was good.
Cons: The breakfast area was to small. The pancake machine need to go and replace with a waffle machine.
10.0
Anonymous
Exceptional
07-20-2017
Perfect place to stay!
Pros: The rooms were beautifully done. Everything was sparkling clean. There was a rain shower shower head. The pool was great for the kids... and me too. Breakfast was good and the dining room was very nice. Staff was wonderful. We will go here on every trip to nc
Cons: Nothing
10.0
Anonymous
Exceptional
07-19-2017
Very pleasant stay
Pros: Beds were very comfortable. Clean rooms friendly staff.
Cons:
10.0
Anonymous
Exceptional
07-19-2017
Exceptional
Pros: Everything
Cons:
8.8
Anonymous
Excellent
07-13-2017
Goid value for money
Pros: Nice, small hotel. Front desk staff and breakfast attendant were exellent and very helpful. Hotel has been renovated recently and has a nice fresh feeling. Breakfast was good. Hotel is very close to the mall, with a lot of shops and restaurants within the walking distance.
Cons: Housekeeping. First night found someones dirty cloths under the chair. Though room was changed another morning, upon request.
9.6
Anonymous
Exceptional
07-10-2017
Great service
Pros: Very friendly staff
Cons: Breakfast area was extremely hot. Some guests could not eat in that heat. Temostat in the hallway read 85 degrees. I asked the breakfast attendant why and they did not really know why. He did open a window slightly which helped some.
7.9
Anonymous
Good
07-06-2017
As a whole, our hotel...
Pros: The breakfast was well stocked and a variety of food was offered. The staff was friendly and very diligent and readily available. He made sure that the hot food was always available and he kept up with stocking the items that were depleted. Great customer service. Another great feature is the always on fan. At similar hotels, when the temperature adjusted the sound of the on/off was sleep disturbing. GREAT feature, helps with hotel sleeping.
Cons: There should always be two different types of eggs offered for those that do not like spices or vegetables in their eggs. Smoking should not be allowed in front of the hotel. Some people are allergic to smoke or have breathing problems. The A/C in the hallways and the elevator did not work, especially in the elevator. It is a short ride but very uncomfortable.
9.6
Anonymous
Exceptional
07-03-2017
Enjoyable and very family-friendly
Pros: I just liked the fact that it was clean and the staff was friendly.
Cons: Well, maybe more towels in the room.
10.0
Anonymous
Exceptional
06-28-2017
Exceptional
Pros: It was quite & comfortable. The breakfast was good & even the other guest fun and friendly.
Cons:
10.0
Anonymous
Exceptional
06-27-2017
Best Western Plus is a...
Pros: Facility recently remodeled to be like new. Friendly, helpful and professional staff in every area (front desk, breakfast room and maintenance/housekeeping). Wonderful experience at great price. Buffet breakfast above what motels usually offer. Keep up the good work!
Cons: No cons.
8.3
Anonymous
Very Good
06-27-2017
Very good
Pros: Very nice room. Good breakfast
Cons: Night staff was rather rude when called
10.0
Anonymous
Exceptional
06-26-2017
Great place to stay
Pros: The room was very clean along with the bathroom. The bed was very comfy as well.
Cons: The bathtub is very slippery.
9.2
Anonymous
Wonderful
06-25-2017
my stay was pleasant execpt...
Pros: The person in the kitchen wasn't keeping up with breakfast so I had to go to McDonald's for breakfast I wasn't happy at all
Cons: Having more than one person in the kitchen
9.6
Anonymous
Exceptional
06-19-2017
Nice place
Pros: great breakfast variety. convenient location and close to our destination.
Cons:
10.0
Anonymous
Exceptional
06-15-2017
Very Nice staff and Great...
Pros: The staff was very nice and the rooms were very clean, the breakfast was also great. We really enjoyed our stay, will book again.
Cons: Size of room was a little small.
10.0
Anonymous
Exceptional
06-05-2017
Would definitely use again'
Pros: Bed was very comfortable.
Cons: The coffee was terrible
9.6
Anonymous
Exceptional
06-01-2017
Would Stay Again
Pros: location and surrounding restaurants. Staff was very helpful
Cons: Breakfast could have been better. They were running out of everything and only one person was replacing. They had no meat and no pancake mix when we went for breakfast around 8:50am. The website shows this full breakfast but I was disappointed. We ended up going to IHOP for breakfast
10.0
Anonymous
Exceptional
05-31-2017
Exceptional
Pros: Close to everything. The staff was courteous and cooperative. Great hot breakfast and clean spacious room.
Cons: I
9.6
Anonymous
Exceptional
05-30-2017
Exceptional
Pros:
Cons: Floor was sticky in breakfast are and trash cans were overflowing
8.3
Anonymous
Very Good
05-29-2017
Very good
Pros: CUSTOMER SERVICE,HOW NICE THE ROOMS WERE,AS WELL AS THE FREE BREAKFAST
Cons: WE WERE SUPPOSE TO RECEIVE 75.$ re wards card upon check out cashier said they had no knowledge of offer. very dissappointed.
9.2
Anonymous
Wonderful
05-29-2017
Superb
Pros: Breakfast was awesome
Cons: No outlets in bathroom
9.6
Anonymous
Exceptional
05-19-2017
Great location, only a few...
Pros: The hot breakfast, (sausage & eggs) were delicious. We also like the handicap room with the elevated commode and roll in shower.
Cons: Everything was great!! No complaints.
6.3
Anonymous
Pleasant
05-08-2017
Pleasant
Pros: breakfast staff awesome and cordial
Cons: Room smoky, no pullout sheets and "out of extra blankets"
9.6
Anonymous
Exceptional
05-08-2017
Exceptional
Pros: Very clean
Cons: Everything was great
9.6
Anonymous
Exceptional
04-21-2017
Would go there again on...
Pros: The bath room was nice! The fixtures in excellent shape
Cons: Omelette to salty
10.0
Anonymous
Exceptional
04-16-2017
Definitely stay
Pros: Hotel clean. Rooms nice.
Cons: Pool was closed
8.3
Anonymous
Very Good
04-11-2017
The cleaning other room could've...
Pros:
Cons: The cleanliness of the room
6.3
Anonymous
Pleasant
02-26-2017
Zimmer für amerikanische Verhälnisse gut...
Pros:
Cons: Very good room, matches european standard. Breakfast on typical U.S. level - not accepatable for guests from Europe. Front desk service below every european standard (Thus means even below poor East Europe standard as well !!!) - this not acceptable .
8.8
Anonymous
Excellent
12-02-2016
Great stay but bad people...
Pros: Service was excellent!
Cons: Truck got broken into and my kids gifts were stolen!
10.0
Anonymous
Exceptional
11-17-2016
Perfect location for a vist...
Pros: The hotel was very clean with a modern look. We were in town from Knoxville, TN to visit the Carowinds and could not be more happy with my stay at this location. Breakfast was perfect!
Cons:
9.6
Anonymous
Exceptional
09-27-2016
Overnight Stay
Pros: The front desk staff were awesome and helpful!! I booked a king room. The room was very clean! No hair, no bugs! There was a small refrigerator and microwave along with a Keurig coffee maker. The bed was comfortable and pillows were plentiful and soft. I will definitely book again!!
Cons: The breakfast wasn't that great. There should be a waffle maker instead of that pancake machine.
2.9
Anonymous
Poor
08-31-2016
Very nice place to stay.
Pros: very clean. newly remodeled. great staff
Cons: did not like the low lighting in the room and the bedside lamps are to high to reach from the bed so you have to get up to turn them on and off
10.0
Anonymous
Exceptional
08-03-2016
Exceptional
Pros: Everything!
Cons: No complaints!
9.6
Anonymous
Exceptional
08-03-2016
Fantastic stay!
Pros: The facility was immaculate and the cleaning staff was excellent.
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