Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Stylish rooms offer comfortable all-white bedding that features pillows in lieu of traditional headboards. Charging stations with both electrical and USB outlets are built into the nightstands. Rooms with king beds have a pull-out love seat. A few one-bedroom suites are available, featuring a pull-out sofa in the living room and king bed in the bedroom. The lobby bistro serves breakfast and light dinner fare.
Smoke free premises. 90 units. 3 stories, interior corridors. Accessibility (Call).
I-95 exit 138, 1 mi e on US 64 exit 466, just s on Winstead Ave, just e on Curtis Ellis Dr, then just ne. Adjacent to Gateway Convention Center. 250 Gateway Blvd 27804.
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Cons: Since this was my first time staying their I was surprise that I had to pay for coffee.
8.0
Letitia
Very Good
Solo Traveler
06-23-2017
Pros: The Pros:Lobby was very nice with modern furniture.The front desk staff had excellent customer service.The bedroom area was very modern.
Cons: No microwave or frig in the room.The bathroom fixtures were outdated.There was hair on the bathroom floor that remained there my entire stay.The fitness center was way to small and the equipment wasn't clean. Plus no wipes.
9.0
Verified Hotel Guest
Wonderful
Family with Teens
06-23-2017
Pros: The staff was great. The room was nicely set up. It was convenient to restaurants and shopping. I felt like I was in a very safe area. Interior corridors.
Cons: The bathroom need to be updated. I could clearly hear the sound of highway traffic through the vent in the bathroom. The door had a 1/4 inch open space near the lower half which wouldn't be safe or good if there was a fire. We reported it to staff.
10.0
Verified Hotel Guest
Exceptional
Business Traveler
06-23-2017
Pros: Clean and very friendly environment.
Cons:
10.0
Robert
Exceptional
Traveling as Couple
06-23-2017
Pros: Easy to get into, convenient location to everything the city had to offer and adequate parking. Very friendly and helpful staff. Amenities were surprisingly excellent with a nice cafe, indoor pool and hot tub, market store, etc.
Cons:
9.0
Kelly
Wonderful
Traveling as Couple
06-23-2017
Pros: Front desk staff was excellent - he even shook our hands after he checked us in! A very nice touch.
Cons: The shower (room 133) had been damaged & not properly repaired. It was rather unsightly.
10.0
Verified Hotel Guest
Exceptional
Group Traveler
06-23-2017
Pros: The shower was amazing. The bed was very comfortable the room was spacious. Would stay here again.
Cons:
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
06-23-2017
Pros: The staff was lovely
Cons: Everything was perfect
10.0
Robert
Exceptional
06-23-2017
Pros: The staff were extremely friendly and polite
Cons: No
6.0
Harlie
Pleasant
Business Traveler
06-23-2017
Pros:
Cons: Ice cold inside pool,Broken hot tub 😡
10.0
Henry
Exceptional
Business Traveler
06-23-2017
Pros: Great staff and great location
Cons:
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
06-23-2017
Pros: The room was well appointed and very comfortable.
Cons: Nothing
9.0
Kristie
Wonderful
Traveling as Couple
06-23-2017
Pros: the Receptionist at the front desk was very friendly and accommodating. The check in process was quick. We were on the lower floor near the exit, which was great. The cleaning service even came in and straightened up while we were out.
Cons: The free Wifi works well, but, it kept saying we had 3 devices connected, and we did not. We had to call the front desk several times for them to call their IT department at an off site location. We were only able to connect 1 device at a time.
10.0
Patrick
Exceptional
Traveling as Couple
06-23-2017
Pros: Outstanding customer service
Cons: No
2.0
Verified Hotel Guest
Poor
Traveling as Couple
06-23-2017
Pros: Location close to Interstate 95
Cons: Basic room has not been renovated in a long time. Room smelled and had stain on bed skirt. Not worth the $--- plus taxes. Not a quality Marriott property.
5.0
Paul
Fair
06-23-2017
Pros: Close to I95
Cons: Seemed dated
10.0
Kenya
Exceptional
Family with Young Children
06-23-2017
Pros: The indoor pool n jaccuzzi and friendly staff.
Cons: No continental breakfast
8.0
Ann
Very Good
06-23-2017
Pros: Great staff and rooms
Cons: The carpet in the lobby lounge/cafe is separating. I reported this to the staff since it looked dangerous (tripping)....
10.0
Anonymous
Exceptional
solo traveller
05-25-2017
Pros: The food was good and the staff was amazing. The room was decorated nicely and the bed was very comfortable.
Cons: The parking lot was flooded with the severe weather so parking was difficult.
8.8
Lindita
Excellent
family with young children
04-16-2017
Pros: Room space; cleanliness; staff was very welcoming and hrlpful!
Cons: The hotel was old and needed renovation; change of carpets in the corridors and elevator. Our room was renovated so it was good, but the common areas were still outdated.
9.6
Family
Exceptional
family with young children
04-11-2017
Pros: Disappointed the pool was out of order.
Cons:
10.0
Anonymous
Exceptional
family with young children
03-20-2017
Pros: Everything is always great at the Rocky Mount location.
Cons: Location of room
6.3
Phillip
Pleasant
young couple
03-15-2017
Pros: A decent but aging property needing an upgrade.
Cons: The bathroom in our room had a cracked shower encasement, something I don't expect at a Marriott plus there were several other easily fixable things......broken makeup mirror, the drain stopper didn't work, several bathroom fixtures were rusted.
10.0
Jean
Exceptional
young couple
03-03-2017
Pros: Had a wonderful night's sleep after driving all day. Very comfortable bed
Cons: Can't think of anything
7.1
Nichea
Good
review category group of friends
02-27-2017
Pros: The staff at the resturant wasn't pleasant at all.
Cons: The Texas steak restaurant was horrible!!
9.6
Bonnie
Exceptional
young couple
02-25-2017
Pros: Very nice room, friendly staff, excellent food that could be taken to one's room, prepared fresh when it was ordered. A bar as well. So we could stay in, have great food in our room, and not have to go out for dinner after a long day driving. Great to have a Starbucks in the lobby. We had a balcony, which was nice. Fridge and microwave in the room.
Cons: Breakfast was not included, and relatively expensive, but prepared fresh and very good. There was a Starbucks, which was great, but no free coffee, which wasn't.
10.0
Tierra
Exceptional
young couple
02-16-2017
Pros: I loved everything
Cons: I loved everything
5.0
Deborah
Fair
family with young children
01-30-2017
Pros:
Cons: Hotel was older and definitely needs a lot of cosmetic fixes.The young woman at check out was less than pleasant.
8.3
Melanie
Very Good
family with young children
01-26-2017
Pros: The bedding was clean and fluffy
Cons: The sofa sleeper was only a twin sleeper. I was not indicated on the web page. Therefore, my daughter slept on the sleeper and my son slept in bed with my husband and I
9.2
Sharon
Wonderful
young couple
01-22-2017
Pros: The staff was very friendly and helpful. This hotel has been recently renovated so everything is clean.
Cons:
10.0
Gina
Exceptional
family with young children
01-17-2017
Pros: super friendly staff!
Cons: complimentary coffee would be nice
6.7
John
Pleasant
young couple
01-03-2017
Pros: Facility as I expected
Cons: Not having to pay $50.00 more by going with you. If I walked in and used highway coupon room was $89.90.
7.1
Matthew
Good
solo traveller
12-08-2016
Pros: room and bistro
Cons: ESPN wasn't offered in my room. Really disappointing.
10.0
Tonia
Exceptional
family with young children
11-09-2016
Pros: I don't know about the eggs, but the beds was fluffy. The staff was very friendly.
Cons: The fact that my family had to leave because of a baseball game that Rocky Mount had, and we are flood victims I felt like the game should've been cancelled. I know it's not there fault, but other then that that stay was great...
9.6
Thomas
Exceptional
young couple
10-23-2016
Pros:
Cons: No free breakfast
9.6
John
Exceptional
young couple
10-10-2016
Pros: The staff was beyond fantastic in every way: friendly,helpful,caring...
Cons:
2.9
Robert
Poor
young couple
09-16-2016
Pros:
Cons: No free breakfast. Not even a cup of coffee.
Room was old, dirty, rug was dirty, bug in the bathroom. Property needed work and staff could not care less.
5.0
Anonymous
Fair
family with older children
07-10-2016
Pros:
Cons: Staff was not polite, man getting off single
Elevator had two luggage racks crammed in and we had to wait while
He got them out. They seemed to be filled
With trash, loosely piled on. This was
About 8PM.
Bathroom needed work.
10.0
Keyonna
Exceptional
family with older children
07-09-2016
Pros: I love the staff they were so friendly and helpful!
Cons: I didnt like the fact that no one ever mentioned the holding fee they charge for everynight that you stay. Not even the receptionist that checked me in. I think thats a little crazy to have a holding fee for everynight ur staying there? And its not 50 dollars its $100 or or more at a time every night.
8.3
Danny
Very Good
family with older children
07-05-2016
Pros: They came up with the microwave within minutes. The front desk lady is very good. The food was very good.
Cons: I had to call the front desk because there was not a microwave in the room.
6.3
L
Pleasant
review category group of friends
06-08-2016
Pros: The beds were comfortable. The staff was polite and willing to help.
Cons: The tube had a permanent stain as did the wall of the bath enclosure. For the price is unacceptable. Certainly not what I expect from Marriott. Also, we had to pay for breakfast (Bistro), not good. Courtyard used to have a nice breakfast included. For the additional money totally not worth it. I really felt taken. This is my second unsatisfactory experience with the chain in this city within the past year. I used the sister hotel last time.Seems, that if you book on a discount site you get the shabby room.(?)
9.2
Rufus
Wonderful
family with young children
04-06-2016
Pros: We slept real good throughout the night. Especially since we had 4 small children with us. There was plenty of room for three on a bed. The attendants and especially the maid were very friendly and exceedingly nice. A very good christian atmosphere. There were no loud noises at any time and there was a softball tournament going on. Would stay here again if had to. We did not do breakfast since we had family in Rocky Mount.
Cons: There was no desk in the room for me to use my laptop. I would have had to set up in front of the TV.
9.2
Jodi
Wonderful
family with older children
02-21-2016
Pros:
Cons: It would of been nice to have breakfast included.
5.8
Gene
Okay
mature couple
12-12-2015
Pros:
Cons: Did not meet Marriot standards that we have become used to. The environment was uninviting. The cost of breakfast was ridiculous especially considering it is free at most facilities. I don't understand how this is rated better than Fairfield Inns.
9.6
Victoria
Exceptional
young couple
11-22-2015
Pros: It was was a very nice room. The entire hotel had a chic and swank vibe. Loved it.
Cons:
10.0
Tyrone
Exceptional
young couple
09-11-2015
Pros: The overall proffesionlism of the staff,courteous,friendly and the easy access roads was tremendous I will definitely be back to your beautiful establishment...keep up the good work.ty brown
Cons:
10.0
Anonymous
Exceptional
solo traveller
09-11-2015
Pros: Location. Room size. Customer service.
Cons: No complimentary coffee in lobby.
7.5
Nichole
Good
family with young children
08-17-2015
Pros: Nice place...
Cons: The big black bug running across my wall
6.7
Lisa
Pleasant
family with older children
08-05-2015
Pros: THE FOOD WAS GOOD AND THE STAFF WAS FRIENDLY.
Cons: I DIDN'T LIKE THE FACT THAT I HAD TO WAIT TIL MY ROOM GET READY WHEN I ARRIVED. I WAS TOLD THAT MY ROOM WILL BE READY AT 1500HRS.
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