Stylish room décor includes all-white bedding and large desks. Many king-bedded rooms feature a queen-size pull-out sofa, and rooms with two queen beds have an easy chair. The front desk staff will treat you to a chocolate chip cookie at check-in. Public areas include conference facilities and a well-equipped exercise room.
Smoke free premises. 166 units. 4 stories, interior corridors. Accessibility (Call).
Pros: The beds were comfortable and the rooms were clean and well maintained. The pool and hot tub were very nice, the bathroom and towels were right at the entrance, which was super convenient. The staff as well, all of them, were very nice and made you feel welcome.
Cons: The wifi could have been better, it's 2016, I don't think you should charge for premium wifi. Better coffee service, the coffee in the rooms was convenient, just not very good tasting. The smell when you first walked in wasn't very inviting, I would have liked a nice clean crisp smell upon entering. It may be due to the fact that the restaurant is located by the entrance.
Family with Teens
Pros: Friendly staff, good location for us.
Cons: Restaurant was pretty poor this trip
Cons: I didn't get invoice when checking out; said they sent to you; I need it like now
Also was charged additional $50.00 for what?
I need invoice please
Pros: Location was good
Cons: Cold water in the shower my key wouldnt open the door repeatedly
Verified Hotel Guest
Traveling as Couple
Pros: We had an easy stress free nights stay at the location while on the road. The hotel was clean and room was well updated and maintained.
Pros: room was okay
Cons: Guest service was rude and not engaging.
family with young children
Pros: the warm cookie the comfy bed and the lobby set up
Cons: I was put on the 4th floor surrounded by young african american males who were rude and loud for several hour...had to complain to the front desk..curtains had tears in them so it looked ratty and the sun came through the rips in the morning...I have used this Double Tree before and it always was 5 stars to me...this time I give it a 2...head baord was detached from wall and kept banging against it when you would move or sit on the bed...the frig was not set at a cold level and i did not know that so my food from the day before went bad and it stunk and I had to call for somebody to manual turn it on because they took the knob off the cold setting so people dont turn it to low...that was a pain. I was so excited to check in with you guys because of previous times but this time was below average. i will be returning to NC June 24-26 and I am debating weather or not to cancel with you guys and go with the Holiday inn for a way cheaper price. I am bummed out :(
Pros: The staff at night during check in was very nice and friendly
Cons: The room smelled of smoke and the shower had zero water pressure. The front desk person in the morning told us a manager would call and they never did.
Pros: Staff helpful & friendly. Outside pool & hot tub was nice.
Cons: Breakfast very poor - some things completely unedible (eggs benedict) as covered in terrible sauce. No buffet available.
WiFi was patchy and sometimes would not connect at all.
The main/only restaurant in the hotel was an average steakhouse place - menu full of fried stuff.
Cons: The attached restaurant was not very good.
Pros: We had a lovely view of the pool area and Disneyworld. We could see the fireworks from our window. Lots of towels and the bed very comfortable.
Cons: - breakfast was paid in advance (was booked with booking and charged from creditcard of company)
- engineer has to pay breakfast again at server, we got no refund of this double-payment although we made a complaint
- interior is old and outworn
- NO recommondation from or side
- next stay we will choose definitely another hotel
Cons: No coffee mo tea unfriendly staff. No cleaning service provided
Cons: The refrigerator in the room wasn't working but Reggie did a great job of replacing it.
The restaurant is pretty bad. Service was slow, atmosphere was dismal and food was mediocre at best.
Pros: Great location, great exercise room with plenty of treadmills, staff was excellent, Steakhouse attached
Pros: good location
Cons: the room smelled of perfume, hiding a strong cigarette smell. Should have not been allowed to be used. Too tired to change room.
Pros: Great location. The warm cookies upon arrival were wonderful. Very comfortable room, quiet.
review category group of friends
Cons: Booked a queen book. Later callled in the hotel to change reservation to 2 bed. Lady at the front desk confirmed it. At arrival they denied it and gave a one bed. If i wasnt in a rush i would not have checked in. One of us had to use the pull out couch. Which sucks. Secondly. Booking.com and this hotel apparently have problems. Reserved a room with breakfast for 2 days. At arrival front desk personnel said there is no breakfast selected. I insisted if she can double check but she stick to the statement. I called booking.com and 2 mins later i get the breakfast pass for 1 day. I had to go the second day to get the other pass for breakfast. Trip could have been much better if simple things were arranged right.
Pros: Staff, location, amenities.
Cons: Inadequacy of bathroom facility.
Shower plumbing is outmoded and dangerous. Also it lacks adequate counter space for personal bathroom items. Also, no hooks to hang clothing. Also, digital TV and control is outmoded.
Pros: Everything, the staff, the restaurant and the bedding.
family with young children
Pros: Location of this hotel was great. Off I95 and away from the hustle and bustle of those traveling home. The staff was warm and friendly and exceptionally accommodating after a long ride. Loved relaxing in the living room and sitting in the comfy chairs, spacious and informal. Room was well appointed and had everything we needed. Crib was set up immediately to for our youngest traveler.
Cons: Nothing poor to report.
Pros: The outstanding customer service
Cons: The bed was too soft. Need firm pillows and mattress
Pros: the hot cookies were great
Pros: Best night's sleep in weeks of travel! Dinner very good at restaurant!
Cons: Long wait for dinner seating
review category group of friends
Pros: Nice heated pool.
Cons: No breakfats and the Texas Grill restaurant is not very good.
Pros: The room was clean, the bathroom good size and overall a nice hotel
Cons: It appears I booked a handicapped room and I do not know how a person with disabilities could maneuver around in that "sardine can" one calls a room let alone us. There was no place to put the bare essentials one needs for the night. The reefer was extremely;y noisy requiring us to unplug it. OBTW the room came without a complimentary breakfast. The staff were very unsympathetic because I didn't book through Hilton. For what I paid for this room, we didn't get very much. The two free cookies at checkin didn't come close to making up for what was to follow. I really felt fleeced. Going forward, read the Booking.com fine print