Conveniently located close to the highway, the property offers spacious rooms with a vibrant blue-and-green color scheme. Some rooms have extra space with sofa beds.
Smoke free premises. 67 units. 3 stories, interior corridors. Accessibility (Call).
Pros: The location. All stafff members we so nice, Very pleasant.
Cons: There wasn't anything we didn't like
10.0
Sharon
Exceptional
family with older children
08-21-2016
Pros: Friendly-The indoor pool is great.
Cons:
10.0
Shaquise
Exceptional
mature couple
08-04-2016
Pros: It was great I would tell anyone to stay there
Cons:
10.0
Sylvia
Exceptional
mature couple
07-28-2016
Pros: Everything was great just my trip was short wish we could have stayed longer
Cons:
7.1
Alan
Good
mature couple
07-21-2016
Pros: The breakfast was the standard continental items.
Cons:
10.0
Efrain
Exceptional
mature couple
07-20-2016
Pros: GREAT BREAKFAST,STAFF VERY FRIENDLY AND HELPFUL.
Cons: NOTHING
9.2
Karen
Wonderful
review category group of friends
07-18-2016
Pros: Very clean
Cons:
6.3
Anonymous
Pleasant
review category group of friends
07-09-2016
Pros:
Cons: unfortunately I woke up in the morning and had a tick on my neck. Needless to say it gave me quite a scare. The girl at desk when told did not ask what room I was in. They did look at my neck though. I feel that the room should have been minutely searched and cleaned. This was my first time to stay in a Holiday Inn in a very long time. Not sure I would use again. I was really grossed out.
4.2
Nancy
Disappointing
solo traveller
07-06-2016
Pros: The breakfast was the only thing decent about the place.
Cons: The bedding: I had asked for firm mattress and pillows. The mattress was only semi firm. Even what they called firm pillows didn't have any substance to them.
The Wi-Fi didn't work in the room despite half a dozen trips to the lobby.
The on-line price was listed as $107 per day. But that was true only for the first day. Next day was $133 and the third day $228! Deceptive advertising.
10.0
Sherry
Exceptional
mature couple
07-05-2016
Pros: Exceeded our expectations. Good value!
Cons:
5.4
Angela
Fair
family with older children
07-04-2016
Pros: Breakfast was good. Staff was friendly
Cons: Road noise. Beds were not that comfortable. The black out curtains were inadequate. I could clearly see that the vacuuming was hit or miss..mostly miss.
5.4
Jeff
Fair
mature couple
06-28-2016
Pros: The staff (Aaron) and others were very helpful. The housekeeping staff were nice - they never get an accolade!
Cons: The cost was not in line with what one would expect from a small town hotel. No matter the season - I have paid less for a room in season in Washington, DC. Very disappointed. Smelled musty. Didn't need a tutorial about why the hotel cost so much and so much through our web portal ("Booking.com").
10.0
Melissa
Exceptional
solo traveller
06-25-2016
Pros: I liked the location not far from WCU. The hotel was VERY clean.
Cons: There was nothing that I did not like.
9.2
Robert
Wonderful
family with older children
06-18-2016
Pros: great staff! Very helpful!
Cons: would have liked a little softer bed
7.5
John
Good
mature couple
06-14-2016
Pros: I bought a couple beers from the lobby because the stoes had already closed. The hotel was quite.
Cons: In room coffee pot didn't work.
7.9
Anonymous
Good
solo traveller
06-14-2016
Pros: The room was nice and clean and comfortable.
Cons: That I was charged more than what it was on booking on my reservation.
10.0
Felicia
Exceptional
family with older children
06-02-2016
Pros: I like The The pool And we like The breakfast and they was very clean
Cons: There was nothing I didn't like
7.5
Olivier
Good
review category group of friends
05-31-2016
Pros: The complimentary breakfast was absolutely perfect. I was expecting the standard yogurt and cold cereal, but to wake up to a warm breakfast just started off my morning on the right foot
Cons: The bed was a bit stiff, and the windows were a bit revealing.
9.6
Anonymous
Exceptional
family with young children
05-16-2016
Pros: We had a very enjoyable experience all around - friendly staff, clean, comfortable rooms for me and my family of 4. Breakfast was great, the kids loved the pool. The late checkout for members was very convenient for our schedule.
Cons: I only wished they had mentioned to us when we checked in that our locks would reset at 11 am on our departure date, despite our late checkout. I had a panicky moment where I was running late, had less than 10 minutes to get ready, and was locked out of my room. The staff fixed it easily but a warning would have been useful. :-)
6.7
Melvin
Pleasant
mature couple
05-15-2016
Pros: When we checked out, I received a discount of $25.00 per night because of the pool being down the weekend we stayed there.
Cons: The heated indoor pool was out of service the weekend we were there and that was a big reason we made reservations there was the indoor pool. They had a sister-site about ten minutes down the road but it was a big inconveinence to go ten mins away just to swim and we had 3 adults and one vehicle.
10.0
Ronald
Exceptional
mature couple
05-02-2016
Pros: Good location near the Smokey Mountain Railroad, right out side of Bryson City, friendly staff, decent breakfast, overall good experience
Cons:
6.7
Cathy
Pleasant
family with older children
04-25-2016
Pros:
Cons: The view
6.3
Dennis
Pleasant
mature couple
04-15-2016
Pros: Staff
Cons: Tv broke ,pool broke, pancake machine broke,no milk for coffee
10.0
Rhonda
Exceptional
family with young children
03-27-2016
Pros: Everything was great! The staff went out of the way in helping to accommodate my family, including our special needs child.
Cons:
9.2
Walter
Wonderful
mature couple
03-26-2016
Pros: Clean room
Cons: Nothing
10.0
Gregory
Exceptional
young couple
03-08-2016
Pros: The staff was really friendly and the room was nice and comfortable
Cons: Other guests on the same floor were extremely noisy
10.0
Joe
Exceptional
family with young children
03-07-2016
Pros: We like everything the room was so clean and comfortable and it's near a gas station at Subway the kids really enjoyed the pool and the grown ups and enjoy the hot tub and the front desk lady was so nice I wish I knew her name she kept up with all our needs I like to say thank you very much.
Cons: We like to everything
6.3
Sad
Pleasant
family with older children
02-21-2016
Pros: Staff was friendly and helpful
Cons: No hot water in the morning. Bad breakfast choices and wifi went out in the room all night. Sheets smelled like bleach and no linens for the pull out sofa.
7.5
Monica
Good
mature couple
02-17-2016
Pros: Customer service front desk
Cons: No jacuzzi tubs
9.6
Kellison
Exceptional
mature couple
02-16-2016
Pros: My husband and I made a last minute trip for Valentine's Day weekend. Even though the hotel was to capacity, we were treated exceptionally well. The staff is very friendly and even made Valentine cookies for the visitors. They also provided my husband with a small box of chocolates to give me for Valentine's Day. Very pleasant experience.
Cons:
10.0
Anonymous
Exceptional
mature couple
02-11-2016
Pros: Very spacious, comfortable room with everything needed for enjoyable stay. Had not only a microwave & fridge, but cabinets, little sink and a few supplies. Very handy! Staff were very friendly and helpful. Rooms were very quiet. Breakfast was very good - quality and quantity was great.
Cons: N/A
10.0
Stephen
Exceptional
mature couple
01-26-2016
Pros: The staff was friendly and helpful.The room was clean and spacious.
Cons: The ONLY thing we did not like was the heating/AC unit. It was noisy when it came on . No big deal. Something you had no control over
10.0
Darren
Exceptional
family with young children
01-01-2016
Pros: Everything, great and helpful staff
Cons:
7.9
Shanna
Good
family with young children
12-27-2015
Pros: Great location to Bryson City for the Polar Express
Cons: Appeared to have a stale smell, could have been room hadn't been used or not sure if it was a pet friendly floor.
4.6
Melissa
Disappointing
family with older children
11-27-2015
Pros: Breakfast
Cons: Not given the price agreed to online.
9.6
Chris
Exceptional
solo traveller
11-10-2015
Pros: Cleanlwness
Cons: Price
6.3
Andre
Pleasant
mature couple
09-29-2015
Pros: Check in was great , Down hill from there ;
Cons: Service TV did not work and I call Front desk , Did not get fix
9.6
John
Exceptional
mature couple
09-22-2015
Pros: The staff and all the other features was very nice.
Cons: Bed was way to hard. Would have liked a more medium soft bed.
8.3
Angela
Very Good
mature couple
08-31-2015
Pros: Bed was incredibly comfortable as were the pillows. The room was nice and dark and comfortable so we were able to get some much needed sleep. The indoor pool was great and the entire hotel was very clean.
Cons: Wi-Fi was kind of spotty and I had to use my hot spot on my iphone. Tellie picture was fuzzy for some reason. Otherwise, no complaints.
Cons: Our room was right beside the lobby and elevator- it was very noisy. The bed was not very comfortable.
8.3
Brenda
Very Good
family with young children
08-17-2015
Pros: Location and great breakfast. layout of the room and large bath.
Cons: Night clerk not being helpful when fire alarm set off at 1 am. View out of the third floor window.
3.8
Barbara
Poor
family with older children
08-16-2015
Pros: Friendly reception staff at check in.
Cons: Someone set off Fire alarm in middle of night and most of us went outside. No hotel staff around to let us know what to do and next morning they gave no apologies just said they didn't know what happened! Room not real clean, nor common areas. Breakfast ok but not great! Roosters from across the road crowed all night. Wouldn't suggest this hotel for light sleepers!
10.0
Mark
Exceptional
mature couple
08-15-2015
Pros: Elizabeth was a warrior in resolving a reservation issue with the agent! Great, caring staff
Cons:
10.0
Daniel
Exceptional
mature couple
08-11-2015
Pros: Very clean and staff was very friendly
Cons:
10.0
Mary
Exceptional
Senior Traveler
07-27-2015
Pros:
Cons: Nothing
9.6
Wanda
Exceptional
mature couple
07-07-2015
Pros: Very friendly and helpful staff
Cons: Vending machine was out of bottles of water
9.6
Anonymous
Exceptional
mature couple
07-06-2015
Pros: I like Holiday Inn Express......our choice of hotel chains.
Cons: The room was supposed to be smoke free, but the room had a mask of smell unknown.....the windows were opened when we arrived, possibly getting rid of the smell.....very unusual.
10.0
Mary
Exceptional
solo traveller
06-09-2015
Pros: location of hotel, friendly staff and cleanliness of room.
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