Conveniently located close to the highway, the property offers spacious rooms with a vibrant blue-and-green color scheme. Some rooms have extra space with sofa beds.
Smoke free premises. 67 units. 3 stories, interior corridors. Accessibility (Call).
Cons: There was hair in the bed, the tub wasn't clean, the room smelled.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Employees were very nice and friendly. Rooms were clean
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Everyone was friendly and overall everything was clean & well maintained.
Cons: There was a slight musty smell that came from the A/C
10.0
Anonymous
Exceptional
08-11-2017
Pros: Got the best nights sleep! The staff was friendly and accommodating.
Cons: Mothing to complain about!
7.9
Anonymous
Good
08-03-2017
Good location for Great Smoky...
Pros: Friendly staff and good location close to highway and small cosy towns.
Cons:
9.6
Anonymous
Exceptional
07-29-2017
Very good stay
Pros: Pool
Cons: Smell in room
10.0
Anonymous
Exceptional
07-22-2017
Every where we went in...
Pros: The breakfast was great. We loved the pancakes. Both breakfast attendants were extremely friendly and attentive. Everyone that walked in got a cheerful "good morning" and a "how are you". The room we stayed in was very nice and clean. The beds were super comfy and the pillows were great. All the ladies at the desk on all shifts were great. We interacted more with the ladies on the 3-11 shift and they were awesome. Extremely friendly and helpful. All the staff that we met was so friendly and eager to say hello and ask us about our stay. There was one fellow, I think his name was J.K. that may not be right but he had an initial name, he was fantastic and super friendly. I recommend anyone to stay here you will not be disappointed.
Cons: Really the only negative is that the hotel was sort of hard to find. I originally thought that they should have the trees trimmed up so you can see the hotel better from the road but after staying there the first night I think they are there as sort of sound barrier as the hotel is right off a busy road. Not really that big of an issue.
7.5
Anonymous
Good
07-17-2017
Good
Pros: Pool
Cons: Someone scratched my car
9.2
Anonymous
Wonderful
07-17-2017
Excellent place to stay clean...
Pros: I love that it wasn't cheap shampoo
Cons: The bed was a little stiff and we woke up to a trailer park with roosters
10.0
Anonymous
Exceptional
07-13-2017
Great
Pros: It was great the breakfast was super!
Cons:
10.0
Anonymous
Exceptional
06-30-2017
Great family getaway
Pros: Overall everything
Felt like home
Cons: Nothing
9.0
Anonymous
Wonderful
06-25-2017
Clean and comfortable.
Pros: The room was very clean. Furnishings were like new condition.
Cons: I realize it was free but the breakfast was bad. Cinnamon buns were amazing, everything else almost inedible.
10.0
Anonymous
Exceptional
06-20-2017
Great staff, comfort of home,...
Pros: everything was very clean, food for breakfast was great and service was excellent. very friendly staff and the staff was so helpful to tell of great things to do and see while in the area.
Cons: nothing to not like. had a great experience.
8.8
Anonymous
Excellent
06-19-2017
I love my stay at...
Pros: Eggs were not good at all,juice taste like water.
Cons: Friendly environment
7.5
Anonymous
Good
05-02-2017
Good place to stay if...
Pros: Driving distance to downtown with great restaurants, Kosta's, Boots, Jarrett House; very clean, homemade chocolate chip cookies, beer, wine, soft drinks, snacks
Cons: The free breakfast was not of the highest quality. Could not eat the scrambled eggs at all, not real. But, plenty of bacon, cereal, milk
8.3
Anonymous
Very Good
04-09-2017
Very good
Pros: The bed was not good
Cons: Missed the the person that used to run the breakfast area people there now not friendly
5.8
Anonymous
Okay
03-27-2017
Okay
Pros: Very clean
Cons: Bed very uncomfortable
8.3
Anonymous
Very Good
03-13-2017
Great stay
Pros: The comfort of the room.
Cons:
7.5
Anonymous
Good
02-19-2017
Very clean
Pros: We didnt eat breakfast so i cant speak on it
Cons: There no vending machines
7.5
Anonymous
Good
02-19-2017
Good
Pros: Great location goog breakfast courteous staff
Cons: None
7.5
Anonymous
Good
02-15-2017
Good
Pros: The staff was very friendly and helpful. Loved the comfy bed, I slept very well. The fitness center was clean and orderly.
Cons:
9.2
Anonymous
Wonderful
01-25-2017
Nice clean hotel for a...
Pros: The front desk lady was very helpful and friendly as was the lady taking care of breakfast.
Cons: the cost....I would have liked to see it be a little lower
10.0
Anonymous
Exceptional
01-02-2017
Had a wonderful stay, I'll...
Pros: The bed was very comfortable and clean, nice free breakfast too!
Cons: Everything was great!
9.2
Anonymous
Wonderful
01-02-2017
Great hotel but a little...
Pros: A really nice breakfast and spa
Cons: I wish there was a shuttle to and from the casino
9.6
Anonymous
Exceptional
12-20-2016
Great place to stay!
Pros: Rooms were clean! Bed was extremely comfortable-got a great nights rest! Breakfast was awesome & staff extremely friendly & helpful!
Cons:
9.0
Anonymous
Wonderful
10-28-2016
Superb
Pros: Breakfast not so good.
Cons:
7.5
Anonymous
Good
10-18-2016
M
Pros: Breakfast was good. Preparer was very friendly.
Cons: When I booked the room it would have been nice if you had asked about thexAARP discount as I am a senior citizen.
10.0
Anonymous
Exceptional
10-17-2016
The staff was nice, room...
Pros:
Cons: The bed was kinda hard. But overall my stay was nice.
9.6
Anonymous
Exceptional
10-16-2016
Exceptional
Pros: Staff was very good.
Cons: Breakfast bar was not all that delightful. Same both days we were there. Other locations vary their daily offerings.
5.4
Anonymous
Fair
10-12-2016
Friendy people and breakfast was...
Pros:
Cons: Shower leaked and had mildew floor was wet after showers
7.5
Anonymous
Good
10-03-2016
Family Weekend Visit
Pros:
Cons: Price was a bit higher than usual -this was a family weekend and all rooms sold out quickly.
5.0
Anonymous
Fair
09-29-2016
Ok hotel but will never...
Pros: Close to the area we were heading.
Cons: The fact that we paid almost 500.00 for these two nights and the night we checked in the hotel another couple was checking in ahead of us. The hotel gave this couple the room rate of 129.00 per night. When we asked why we were paying almost 500.00 for two nights told us because we booked thru Booking.com and they could not do anything about it. Told us next time call them directly and not to use Booking.com. Believe me we won't use Booking.com ever again because of this.
8.8
Anonymous
Excellent
09-28-2016
The friendly staff my our...
Pros: The staff was friendly and helpful concerning the surrounding town-which restaurants they liked and activities they knew about.
Cons: The free breakfast could be improved. Healthier options-better yogurt with no sugary fruit added. And more fresh fruit. Also, the eggs did not taste like real eggs and they kept running out.
5.8
Anonymous
Okay
09-26-2016
Mainly grossed out, thankfully some...
Pros: We checked in when second shift was working. The lady at the front desk was very pleasant that evening.
Cons: I've had my own personal experience as a housekeeper, so I do understand the things they have to clean. The bathroom had not been properly cleaned in at least two weeks or longer due to pink and black mold being in the shower head and also pink mold around the drain. First appearance of the tub I noticed 5-8 BLACK hairs left all over the bottom. The toilet was not scrubbed either. Before leaving the room, I stripped the bed we slept in out of habit, sadly to see a pee stained mattress cover. While checking out I quietly and politely told the receptionist about the poor quality of the restroom and also showed her a picture of the shower head that i still have saved on my phone. I did not even receive an apology or eye contact until she printed my extra receipt I asked for. The only thing she did was write a note off to the side to deep clean the bathroom. I have always enjoyed staying at holiday inn hotels since I was a child, but this visit has me reconsidering where I'll choose to stay now. I'm a very reasonable person, but when the staff does not even make eye contact or apologize about something that disgusting, they should be demoted until they understand customer service. Most people would have caused a scene and spoke to the receptionist as if it were their fault, but I suppose me being kind means they don't care.
10.0
Anonymous
Exceptional
09-09-2016
Awesome place to stay
Pros: The location. All stafff members we so nice, Very pleasant.
Cons: There wasn't anything we didn't like
10.0
Anonymous
Exceptional
08-21-2016
Exceptional
Pros: Friendly-The indoor pool is great.
Cons:
10.0
Anonymous
Exceptional
08-04-2016
Exceptional
Pros: It was great I would tell anyone to stay there
Cons:
10.0
Anonymous
Exceptional
07-28-2016
Exceptional
Pros: Everything was great just my trip was short wish we could have stayed longer
Cons:
7.1
Anonymous
Good
07-21-2016
Nice mountain get away
Pros: The breakfast was the standard continental items.
Cons:
10.0
Anonymous
Exceptional
07-20-2016
GREAT PLACE TO STAY.THANKS HOLIDAY...
Pros: GREAT BREAKFAST,STAFF VERY FRIENDLY AND HELPFUL.
Cons: NOTHING
9.2
Anonymous
Wonderful
07-18-2016
Superb
Pros: Very clean
Cons:
4.2
Anonymous
Disappointing
07-06-2016
Pick some other location
Pros: The breakfast was the only thing decent about the place.
Cons: The bedding: I had asked for firm mattress and pillows. The mattress was only semi firm. Even what they called firm pillows didn't have any substance to them.
The Wi-Fi didn't work in the room despite half a dozen trips to the lobby.
The on-line price was listed as $107 per day. But that was true only for the first day. Next day was $133 and the third day $228! Deceptive advertising.
10.0
Anonymous
Exceptional
07-05-2016
Great value
Pros: Exceeded our expectations. Good value!
Cons:
5.4
Anonymous
Fair
07-04-2016
Not the best Holiday Inn...
Pros: Breakfast was good. Staff was friendly
Cons: Road noise. Beds were not that comfortable. The black out curtains were inadequate. I could clearly see that the vacuuming was hit or miss..mostly miss.
5.4
Anonymous
Fair
06-28-2016
Passable
Pros: The staff (Aaron) and others were very helpful. The housekeeping staff were nice - they never get an accolade!
Cons: The cost was not in line with what one would expect from a small town hotel. No matter the season - I have paid less for a room in season in Washington, DC. Very disappointed. Smelled musty. Didn't need a tutorial about why the hotel cost so much and so much through our web portal ("Booking.com").
10.0
Anonymous
Exceptional
06-25-2016
Exceptional
Pros: I liked the location not far from WCU. The hotel was VERY clean.
Cons: There was nothing that I did not like.
9.2
Anonymous
Wonderful
06-18-2016
Great staff! very clean rooms...
Pros: great staff! Very helpful!
Cons: would have liked a little softer bed
7.5
Anonymous
Good
06-14-2016
Good
Pros: I bought a couple beers from the lobby because the stoes had already closed. The hotel was quite.
Cons: In room coffee pot didn't work.
10.0
Anonymous
Exceptional
06-02-2016
wonderful
Pros: I like The The pool And we like The breakfast and they was very clean
Cons: There was nothing I didn't like
7.5
Anonymous
Good
05-31-2016
Decent price with great staff
Pros: The complimentary breakfast was absolutely perfect. I was expecting the standard yogurt and cold cereal, but to wake up to a warm breakfast just started off my morning on the right foot
Cons: The bed was a bit stiff, and the windows were a bit revealing.
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