Best Western Smoky Mountain Inn

AAA Inspector Rating
8.7
Excellent
246 Guest Ratings
130 Shiloh Tr
Waynesville, NC 28786- Map It
Members save 5% to 15% and earn 10% bonus Best Western Rewards® points when booking AAA rates!
AAA Inspector Rating Details (scale 1-5)
2.6
Overall
Room3.0
Bath2.6
Public Areas2.1
ARATED
AAA Inspector Notes
Inspector Pick (View): I could sit at one of the many outdoor areas and stare at the mountains for hours. The owner placed chairs and a firepit facing the Smokies, enjoy!
The inn offers wonderful mountain views. Rooms are spacious and some have park-at-door convenience. Seating in the lobby, or the outdoor firepit serve as great gathering spots for friends or family. Smoke free premises. 58 units. 2 stories (no elevator), exterior corridors.

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Motel
Location
US 23/74 exit 98, just n. 130 Shiloh Tr 28786.
AAA Benefit
Members save 5% to 15% and earn 10% bonus Best Western Rewards® points when booking AAA rates!
Pool
outdoor.
Business Services
Available on premises
Room Amenities
refrigerators, microwaves, coffeemakers, wireless Internet.
Sports & Recreation
trails, exercise room.
Terms
check-in 4 pm, cancellation fee imposed.

Guest Ratings

OVERALL GUEST SCORE
Excellent
Based on Ratings from 246 guests
Showing reviews 1 - 5 of 50
9.2
Verified AAA Guest
Wonderful
Solo
04-26-2016
Under renovation, moving it upscale. The breakfast area is small, but the equipment and food are better than Hampton Inn and others like that. State of the art coffee machine and other things show this management is serious about having a great mountain type hotel. New fitness center is about to open. Lacks an elevator, but you can park on the high side, so you don't need an elevator for the second floor. I was very impressed with the beds, showers, TV, and management, all new furniture and carpets. Keeps a mountain and older flavor but adds very modern rooms with new, quiet AC units.
Pros: The mattresses and bedding were great, the TV was new and huge, the AC quiet, the balcony gives great views of mountains. Breakfast area is small, but the equipment and food are excellent (for this type of gratis breakfast). Management is dedicated, including maintenance man. You couldn't do much better than this for the price
Cons: No elevator, but upper level parking more or less does away with that need. Construction of drive prevented me from using upper parking this trip, but it will soon be done.
8.0
Verified Hotel Guest
Very Good
01-19-2018
Pros: Location and environment
Cons: Breakfast
7.0
Verified Hotel Guest
Good
Traveling as Couple
01-19-2018
Pros: Location
Cons: Room smelled like a giant bar of ivory soap
5.0
Joey
Fair
Family with Young Children
01-19-2018
Pros: Staff was helpful. Located close to many shopping areas and restuarants.
Cons: Located very close to busy highway. Very noisy. All room doors opened to the outside. Room door hard to lock and latch. Could not take a tub bath due to stopper not closing.
8.0
Shane
Very Good
Traveling as Couple
01-19-2018
Pros: Clean and nice
Cons:
Showing reviews 1 - 5 of 50