This centrally-located hotel offers large studios, 1 and 2-bedroom suites with efficiency kitchenettes.
63 efficiencies, some two bedrooms. 3 stories, interior corridors. Accessibility (Call).
Mainstay Suites in Wilmington was a good value for the money. The desk staff were friendly and accommodating. We'd go back for similar rates!
Pros: The beds were comfortable, the suite roomy. They allowed pets (with no sign of fleas or bugs in the rooms). The breakfast was plenty for us.
Cons: The street out front was rather busy - but the motel can't help that. Also, the housekeeping staff were rather slow in response to assistance requests. AAA should publish the cost for the pet fees - we were a bit shocked when we arrived to find the cost more than anticipated. (especially if we're booking through AAA). The only complaint my family had was that the WiFi kept going out when they were using it.
10.0
Kip
Exceptional
family with young children
09-19-2016
Pros: Great staff with clean rooms. For the price you can find a better place to stay. Also the bed are comfy and clean.
Cons: No complaints
4.6
Chiyanna
Disappointing
family with older children
08-25-2016
Pros: The breakfast
Cons: The staff had a bad attitude and you had to walk across the driveway to the pool.
7.5
Demetric
Good
family with young children
08-12-2016
Pros: Breakfast was fine
Cons: I booked the hotel for a colleague and his family. I also explained when I went into pay that the hotel was for business and the family was traveling from out of town and I didn't need them to be concerned with handling business. I went into the hotel to pay prior to their arrival and I was assured my colleague would be able to walk in but when they arrived there was a different attendant and that person would not allow them to check in without their credit card. I also had to come back in person and show my card for the room and explain the situation but we were both charged for the service. I was embarrassed and when I called to speak with a manager she/he was never available to address the situation. Unfortunately my job doesn't allow me to take care of business during the work day so the issue went unresolved on my end.
10.0
Mary
Exceptional
family with older children
07-28-2016
Pros: Was a great place. Pool should be open easier and later. Breakfast out longer.
Cons:
7.5
Bethany
Good
family with older children
07-13-2016
Pros: The beds were comfortable and the breakfast had something for everyone.
Cons: The halls smelled bad
7.5
Vacation
Good
family with older children
06-29-2016
Pros: Price, room size, and staff.
Cons: Breakfast variety and short time frame to get it. The bed needs a new mattress. Our room keys did not work several times. My daughter said the treadmill did not work. Could not locate an ice machine.
4.0
Felix
Disappointing
Traveling as Couple
06-21-2016
Pros:
Cons: coffee machine was not working. telephone was not working shower pressure was very slow it was really far from the recommendations I base my choice for this Hotel.
6.7
Kelsey
Pleasant
young couple
04-10-2016
Pros: Staff was friendly and room was on first floor. Overall location was great for all kind of activities around town. Price was not bad at all.
Cons: Bathroom was not cleaned. Hair everywhere. The dishes in the kitchen were sticky and disgusting. Fridge was gross.
6.5
William
Pleasant
family with older children
08-27-2015
Pros: I liked the location.
Cons: The Sofa and easy chair were dirty, worn out and uncomfortable. There were old used soap in the shower. There were only one bar of soap, one shampoo, and one cup in the bathroom even though my reservation was three people for two days.
9.2
Ekaterina
Wonderful
young couple
08-25-2015
Pros: The staff is great and the bed is really awesome! We enjoyed breakfasts.
Cons: WiFi didn't work at all. The kitchen sink started to smell really bad after the first use, but was fixed really quickly.
8.3
Christopher
Very Good
solo traveller
08-25-2015
Pros: This property was centrally located--super convenient to everything in Wilmington. It was also extremely clean. The price I paid for more my stay represented a true value--$75.00 per night including the weekend nights during a five day stay.
Cons: Front desk staff was not very helpful on several occasions. Not that they were rude, but they were not solution-oriented for the most part. I didn't feel all members of the front desk were sufficiently trained and a few were not capable of handling basic requests or needs. I actually had one who told me, "I'm just a UNCW student covering the evening shift." (!!!) That doesn't cut it, Choice Hotels.
My other chief complaint is the lack of direction involving recycling. These suites all contain kitchens and yet there is no plan in place to handle all of the recyclable materials guest are generating. When I asked about this I was told that the property did recycle and that I just needed to bring my recyclables to the front desk. That's ridiculous. The majority of guests are not going to be as motivated as I to get their recyclables processed, but with a little direction and encouragement they might, and if they were to, can you imagine a steady stream of guests dropping off soup cans and milk cartons at the check-in desk at all times of day? Obviously, this hotel needs to do a better job of creating an in-house recycling program that involves both staff and guests.
10.0
Amithyst
Exceptional
mature couple
08-17-2015
Pros: We booked a smoking room so my significant had the convenience of not having to leave the hotel to smoke. Despite that the room didn't smell as if you it were a smoking room. Very clean. Very spacious as well. The staff were informative, patient, and generally nice. Great value. Will definatley come stay here next im back in the area.
Cons: They had a great waffle machine but other than that breakfast is best left ate somewhere else.
7.5
Anonymous
Good
family with older children
08-11-2015
Pros:
Cons: Was in need of new sitting room furniture!
9.0
Sierra
Wonderful
Group Traveler
08-06-2015
Pros: Good location. Nice room. Clean. Great breakfast!
Cons:
7.1
Anonymous
Good
family with older children
08-06-2015
Pros:
Cons: There was a shortage of clean towels
9.6
Helen
Exceptional
review category group of friends
07-24-2015
Pros: Plenty of room for 4 people and we didn't hear noise from the other rooms.
Cons: Had trouble connecting to Wi-Fi and I think the sitting area had plenty of space and could of had a couple of chairs by the window area.
4.6
Joseph
Disappointing
mature couple
07-11-2015
Pros:
Cons: the way the clean they did my room twice after I ask noclean dish cloth 2 pillows left without cover the cleaning just wasn't good mrs logan
8.8
Mary
Excellent
family with older children
06-28-2015
Pros:
Cons: The pool was shared at another hotel and not at this hotel.
10.0
Kim
Exceptional
family with young children
06-28-2015
Pros: Breakfast, cleanliness
Cons: Wifi terrible! Could not get or stay connected very long
9.2
Stephen
Wonderful
mature couple
06-23-2015
Pros: Nice accommodations, comfortable bed, friendly and knowledgeable staff -- all for a great price -- good location, too.
Cons:
10.0
Tamaura
Exceptional
mature couple
06-23-2015
Pros: Everything
Cons:
9.6
Shakim
Exceptional
family with young children
06-23-2015
Pros: I liked the clean smell.
Cons:
9.6
Samantha
Exceptional
review category group of friends
06-17-2015
Pros: The cleanliness of the staff.
Cons:
6.7
Dawn
Pleasant
family with young children
06-15-2015
Pros: Location and breakfast were good
Cons: Asked for non smoking with two double beds and got a king smoking room. Reaction to my questioning that was too bad you booked through a third party and they get the commission. Had I had another option I would have left.
10.0
John
Exceptional
family with young children
05-25-2015
Pros: The staff was polite and very helpful.Helped us with various sight seeings locations to occupy our children.gave us directions, helped us with our check out when we needed extra bags and didn't have them
Cons: The first room we were in the sofa bed was broke and my daughter was hurt but they moved us immediately the next day to another room.
8.3
Drew
Very Good
mature couple
05-05-2015
Pros: Staff-Kayla, Tasha, Jasmine was very courteous an helpful an personable. The Kitchen staff was excellent as also.
Cons: Little issue with room. But Tasha an Kayla quickly handled the issue an my wife an I had, an they corrected it promptly.
10.0
Louis
Exceptional
solo traveller
04-27-2015
Pros: Location, quiet and above all clean. Was surprised to know it is being renovated. Thought it already was
Cons: Card key didn't work in back door
10.0
Almeta
Exceptional
family with older children
04-14-2015
Pros: We got a smoking king and from the moment I walked in my room, I kept forgetting because there was No smoke smell at all!
Cons:
5.0
Heather
Fair
mature couple
04-12-2015
Pros: The night manager was very helpful.
Cons: The room had a terrible odor! The night manager was very accommodating. The morning manager acted indifferent in regard to our situation.
10.0
Vincent
Exceptional
mature couple
04-07-2015
Pros: This hotel is an excellently run place! The staff is helpful and friendly, the room spacious and comfortable and I can't say enough about how clean everything was!! A great value for your money! Close to beach and downtown. I recommend this hotel to anyone looking for a place to stay while visiting Wilmington!!
Cons:
10.0
Jody
Exceptional
mature couple
03-31-2015
Pros: The motel was clean. Everyone was super friendly. Loved the delicious free breakfast every morning! Slept like a baby in the very comfortable bed.
Cons: Not fond of having dogs in the motel.
9.6
Diane
Exceptional
solo traveller
03-31-2015
Pros: Location. Been coming to Wilmington for years; family, friends, etc. Nice quiet and most clean room & hotel. Staff was great.
Cons: Card key didn't work in side door. Tried one night for 5 minutes and then had to walk around to front entrance. Was told that someone was coming to fix it.
10.0
Kandi
Exceptional
young couple
03-28-2015
Pros: The bed was very comfortable. Cleanest hotel room I've ever stayed in.
Cons:
10.0
Sarah
Exceptional
family with older children
03-22-2015
Pros: Hotel was so close to everything we wanted to see and do. Staff was friendly and made us feel at home.
Cons: The parking lot was very small and it was hard to find a parking spot.
10.0
Marjorie
Exceptional
mature couple
11-09-2014
Pros: The rooms are big, with plenty of room for relaxing, eating, and sleeping. The kitchen is very small, but worked great for just fixing a quick dinner. Saved us from having to go out to eat every day. Breakfast is great, with plenty of choices. The bed was very comfortable and had a nice quilt. We bring our own king size pillows, because we like them. Nice size TV, wish they would just get the digital signal... but it is the same at most places we have stayed.
Cons: They could stand to give us more than two plates, forks, knives. If we had 4 of everything we wouldn't have to run the dishwasher for just two plates. Other than that... it was just fine. We microwaved dinner, and did not use the pots. Small saucepan and frypan.
7.5
Frank
Good
mature couple
10-17-2014
Pros: Close to every thing needed clean and quite
Cons: Trip was too short
7.9
Bruce
Good
mature couple
09-26-2014
Pros: Their FD agent was very responsive and gave a discount for our stay. We did not ask for one and we would like to come back.
Cons: The bathroom needed some attention, the wall between counter top and toilet as well as the tile floors.
The design on the tile was not a design it was stains in the texture of the tile.
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