This centrally-located hotel offers large studios, 1 and 2-bedroom suites with efficiency kitchenettes.
63 efficiencies, some two bedrooms. 3 stories, interior corridors. Accessibility (Call).
Cons: I didn't like that I showed up and they overbooked and didn't have a room for me!
4.0
Anonymous
Disappointing
08-11-2017
I was very disappointed. Will not be staying here again.
Pros: Location
Cons: We booked a non smoking room and were placed in a smoking room, there were no sheets for the pull out sofa, once we got sheets from the front desk they took them the next day without replacements. Not enough towels or space in breakfast area.
4.0
Anonymous
Disappointing
08-11-2017
Pros:
Cons: coffee machine was not working. telephone was not working shower pressure was very slow it was really far from the recommendations I base my choice for this Hotel.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The location was the main thing I loved. Walmart was across the street, Cracker Barrel was about a 5 minute walk, workout room was nice, my party and I really enjoyed the breakfast selection.
Cons: In the bathroom, the tub, once I got it engaged to be a shower, I couldn't get the pin to go back down. The bathroom and bedroom door would not lock. I wish there would have been a menu for the restaurants in walking distance.
9.0
Verified AAA Guest
Wonderful
09-14-2016
Mainstay Suites in Wilmington was a good value for the money. The desk staff were friendly and accommodating. We'd go back for similar rates!
Pros: The beds were comfortable, the suite roomy. They allowed pets (with no sign of fleas or bugs in the rooms). The breakfast was plenty for us.
Cons: The street out front was rather busy - but the motel can't help that. Also, the housekeeping staff were rather slow in response to assistance requests. AAA should publish the cost for the pet fees - we were a bit shocked when we arrived to find the cost more than anticipated. (especially if we're booking through AAA). The only complaint my family had was that the WiFi kept going out when they were using it.
8.8
Anonymous
Excellent
07-30-2017
Fabulous
Pros: We had all the comforts of home. Because of an emergency at home, we had to cut our trip short. We were only able to stay one night and the staff was extremely understanding and accommodating.
Cons: That the outside pool was not on the grounds. That there were no restaurants in walking distance. Being on the 3rd floor. The location was not as desirable as I had hoped.
6.3
Anonymous
Pleasant
07-27-2017
Average place
Pros: The politeness and availability of the staff
Cons: We booked a room for four adults and we were given a room for two adults and two kids (i.e. one double bed and one very small sofa bed). The hotel management explained that it was Booking's fault (!). They couldn't change the room as they were full and they give us a 10% discount (which clearly wasn't helpful). They're still holding a deposit on my card for some reasons (and it's been almost a month). The experience was certainly not great!
10.0
Anonymous
Exceptional
07-12-2017
Perfect home away from home...
Pros: Bed was comfy...better than home actually. We had waffles and everything else was perfect for kids. Awesome that it was pet friendly.
Cons: Hoped for a dog run or fenced in area to let my dog run and exercise
10.0
Anonymous
Exceptional
06-18-2017
Rested and ready to come...
Pros: This was the most comfortable stay of any hotel we have stayed in and will definitely be our go to when we visit Wilmington from now on. It was so clean and we had everything we needed and then some. The beds are super comfortable and everything was of the best quality. Very pleased.
Cons: That we couldn't stay longer!
7.9
Anonymous
Good
05-17-2017
Good
Pros:
Cons: The room had a few roaches.
7.1
Anonymous
Good
05-02-2017
You're hot and you're cold
Pros: The bed was comfortable!
Cons: The room temperature- when I arrived the thermostat was set on 72 and the temperature was 76 in the room. I thought this was a bit warm, but understandable since it was the peak of the day on a warm day in April. I turned the thermostat down to 67 thinking the room would cool to 72 degrees by the time I returned. I returned around 10PM and it was 78 degrees in my room- the thermostat was set on 67!!!! I turned the thermostat down to 55 hoping it would cool down fast. It slowly cooled down. I woke up around 4AM and it was 66, so I shut the air off before the temperature got into the 50s. I was afraid it would warm up fast...and it did! I woke up around 7:30AM and it was already 74 degrees in the room! This was very uncomfortable and I can only imagine what a summer stay is like!
The initial shower I took was fine, the water did go cool towards the end of the shower (I had the water temperature turned all the way up to the highest setting). The next morning the shower started out cold and took almost 15 minutes to warm up to a milder temperature- while set on the highest setting!
10.0
Anonymous
Exceptional
09-19-2016
Exceptional
Pros: Great staff with clean rooms. For the price you can find a better place to stay. Also the bed are comfy and clean.
Cons: No complaints
4.6
Anonymous
Disappointing
08-25-2016
Disappointing
Pros: The breakfast
Cons: The staff had a bad attitude and you had to walk across the driveway to the pool.
7.5
Anonymous
Good
08-12-2016
The was good but bad...
Pros: Breakfast was fine
Cons: I booked the hotel for a colleague and his family. I also explained when I went into pay that the hotel was for business and the family was traveling from out of town and I didn't need them to be concerned with handling business. I went into the hotel to pay prior to their arrival and I was assured my colleague would be able to walk in but when they arrived there was a different attendant and that person would not allow them to check in without their credit card. I also had to come back in person and show my card for the room and explain the situation but we were both charged for the service. I was embarrassed and when I called to speak with a manager she/he was never available to address the situation. Unfortunately my job doesn't allow me to take care of business during the work day so the issue went unresolved on my end.
10.0
Anonymous
Exceptional
07-28-2016
Exceptional
Pros: Was a great place. Pool should be open easier and later. Breakfast out longer.
Cons:
7.5
Anonymous
Good
07-13-2016
Overall a very nice stay
Pros: The beds were comfortable and the breakfast had something for everyone.
Cons: The halls smelled bad
7.5
Anonymous
Good
06-29-2016
Good
Pros: Price, room size, and staff.
Cons: Breakfast variety and short time frame to get it. The bed needs a new mattress. Our room keys did not work several times. My daughter said the treadmill did not work. Could not locate an ice machine.
6.7
Anonymous
Pleasant
04-10-2016
Get what you pay for
Pros: Staff was friendly and room was on first floor. Overall location was great for all kind of activities around town. Price was not bad at all.
Cons: Bathroom was not cleaned. Hair everywhere. The dishes in the kitchen were sticky and disgusting. Fridge was gross.
6.5
Anonymous
Pleasant
08-27-2015
My stay could have been...
Pros: I liked the location.
Cons: The Sofa and easy chair were dirty, worn out and uncomfortable. There were old used soap in the shower. There were only one bar of soap, one shampoo, and one cup in the bathroom even though my reservation was three people for two days.
9.2
Anonymous
Wonderful
08-25-2015
Nice place to stay!
Pros: The staff is great and the bed is really awesome! We enjoyed breakfasts.
Cons: WiFi didn't work at all. The kitchen sink started to smell really bad after the first use, but was fixed really quickly.
8.3
Anonymous
Very Good
08-25-2015
Value & accommodations quite good;...
Pros: This property was centrally located--super convenient to everything in Wilmington. It was also extremely clean. The price I paid for more my stay represented a true value--$75.00 per night including the weekend nights during a five day stay.
Cons: Front desk staff was not very helpful on several occasions. Not that they were rude, but they were not solution-oriented for the most part. I didn't feel all members of the front desk were sufficiently trained and a few were not capable of handling basic requests or needs. I actually had one who told me, "I'm just a UNCW student covering the evening shift." (!!!) That doesn't cut it, Choice Hotels.
My other chief complaint is the lack of direction involving recycling. These suites all contain kitchens and yet there is no plan in place to handle all of the recyclable materials guest are generating. When I asked about this I was told that the property did recycle and that I just needed to bring my recyclables to the front desk. That's ridiculous. The majority of guests are not going to be as motivated as I to get their recyclables processed, but with a little direction and encouragement they might, and if they were to, can you imagine a steady stream of guests dropping off soup cans and milk cartons at the check-in desk at all times of day? Obviously, this hotel needs to do a better job of creating an in-house recycling program that involves both staff and guests.
10.0
Anonymous
Exceptional
08-17-2015
Can't wait to return
Pros: We booked a smoking room so my significant had the convenience of not having to leave the hotel to smoke. Despite that the room didn't smell as if you it were a smoking room. Very clean. Very spacious as well. The staff were informative, patient, and generally nice. Great value. Will definatley come stay here next im back in the area.
Cons: They had a great waffle machine but other than that breakfast is best left ate somewhere else.
10.0
Anonymous
Exceptional
08-08-2017
There were 5 of us...
Pros:
Cons:
10.0
Anonymous
Exceptional
08-08-2017
Exceptional
Pros:
Cons:
8.3
Anonymous
Very Good
08-03-2017
Very good
Pros:
Cons:
7.1
Anonymous
Good
07-16-2017
Good
Pros:
Cons:
7.5
Anonymous
Good
07-11-2017
Good
Pros:
Cons:
8.3
Anonymous
Very Good
05-28-2017
Very good
Pros:
Cons:
9.6
Anonymous
Exceptional
03-27-2017
Exceptional
Pros:
Cons:
7.5
Anonymous
Good
08-16-2016
Good
Pros:
Cons:
9.6
Anonymous
Exceptional
08-04-2016
Exceptional
Pros:
Cons:
6.7
Anonymous
Pleasant
07-26-2016
Pleasant
Pros:
Cons:
10.0
Anonymous
Exceptional
07-18-2016
Exceptional
Pros:
Cons:
7.1
Anonymous
Good
07-12-2016
Good
Pros:
Cons:
9.2
Anonymous
Wonderful
06-29-2016
Superb
Pros:
Cons:
7.9
Anonymous
Good
06-25-2016
Good
Pros:
Cons:
10.0
Anonymous
Exceptional
06-19-2017
Exceptional
Pros: Good location
Cons:
8.8
Anonymous
Excellent
06-12-2017
Not to bad place
Pros: Breakfast was great .bed .pillows
Cons: The carpet in the rooms and throughout hotel were dirty in some places .
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